Post on 19-Jun-2018
transcript
ACUCW1: Cisco Unified Communications
Training
Prerequisites
For this basic course, familiarity with relevant technologies and an understanding of router
configuration is not needed.
Course Objectives
Basic CUCM architecture and terminology How the CUCM administrative and user GUIs work Device pools and other common elements of phone configuration Add and delete phones manually and using auto registration Use the BAT tool to add phones and users and to change configurations Add users, assign them capabilities, and associate them with phones Configure phone features: shared lines, call park, DND, Music on Hold, and phone services Configure phones for Class of Service using the line/device approach The NANP Configure phones for voice mail Enable video Investigate CDR and billing using third-party software called OfficeWatch Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system Configure Cisco Unity Connection users Deploy and use the Greetings and Broadcast administration tools Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)
Course Outline
Module 1: Introduction to Cisco Unified Communications Manager (CUCM)
Telephony and IP Phones CUCM Architecture Endpoints in CUCM Connecting End-User Devices CUCM Administration
Module 2: Configuring Users and Phones
Managing User Accounts in CUCM
ACUCW1: Cisco Unified Communications
Training
Implementing IP Phones Remote Monitoring and Troubleshooting
Module 3: CUCM Dial Plan and Calling Privileges
Route Patterns Calling Privileges and Restrictions
Module 4: Configuring CUCM Applications and Features
Music on Hold, Annunciator, and Conferencing Video Advantage User Features and Web Pages Call Detail Records and Billing Configuring Voice Mail
Module 5: Unity Connection
Integration General Setup Administration Subscriber Setup Configuring Global Subscriber Settings Configuring Subscriber Accounts and Settings Building a Voice Mail Menu and Audiotext Application Call and Interview Handlers
Labs
Lab 1: Topology and Deployment
Lab 2: Exclusive - VMware Exploration (Optional)
Lab 3: Exclusive - CUCM/CUC v10.5.1a License Setup
Lab 4: Users: End Users
Lab 5: Enhanced - Users: Application Users
Lab 6: Users: BAT
Lab 7: Exclusive - Investigate HQ Common Configuration
Lab 8: Manual Phone Configuration
Lab 9: Phone Auto Configuration
Lab 10: Phone Configuration CIPC
Lab 11: Phone Basic Features
Lab 12: Phones: BAT
ACUCW1: Cisco Unified Communications
Training
Lab 13: Exclusive - Dial Plan Exploration Lab
Lab 14: Exclusive - Line/Device Class of Service: Discovery
Lab 15: Exclusive - Phones - Branch A
Lab 16: Exclusive - Troubleshooting MACs (Optional)
Lab 17: MOH and Conferencing
Lab 18: Enhanced - Users Features1: Softkeys and DND
Lab 19: Users Features 2: Call Park and Pickup
Lab 20: Enhanced - Users Features 3: Shared Lines and Barge
Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services
Lab 22: Enhanced - Load Voice Mail Integrations and License CUC
Lab 23: Enhanced - Configure Phones for Voice Mail
Lab 24: Unity Connection Voice Mail Integration
Lab 25: System Settings
Lab 26: System Schedule
Lab 27: Enhanced - Class of Service and Roles
Lab 28: Adding Subscribers/Users
Lab 29: Personal Communications Assistant
Lab 30: Unity Opening Greeting
Lab 31: Enhanced - Interview and Call Handlers
Lab 32: Exclusive - Greetings and Broadcast Administrators