CM206Interpersonal communicationsUnit 4 Seminar

August 3rd term, 2011

Which type of bird are you?1. Lark (early riser, early to bed)

2. Owl (late riser, late to bed)

3. Hummingbird (in between)

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Opening Poll

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Agenda

Welcome!

Agenda MinutesOpening 5Student Questions 15Review Unit 3 5View Unit 4 25Preview Unit 5 5Wrap Up 5

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Announcements

•Unit 3 Lesson 2 Perform Activity issues and clarification

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Prior to the attending live seminar, or reviewing the seminar recording, complete the following tasks:1.Check your grades and think about your performance in Unit 3:

• Where did you do well and where did you struggle? • What would help you do even better in this current unit?

2.Read the Unit 4 Overview, Seminar, and Discussion pages.

3.Read the Unit 4 Prepare sections and recommended textbook pages.

4.Read any postings already in the discussion board.

5.Complete as many Unit 4 activities as you can prior to the seminar.

6.Write down at least two questions you would like answers to in the seminar.

Student Preparation and Questions

CHAT: Type one of your questions into the chat window.

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Overview (including Survey)

SeminarDiscussionA situation in your life where the guidelines for improving perception and communication could guard against misperceptions

UNIT 3 Review: Influence of Perception on IC

Lesson 1Identify elements of the perceptual process in personal and professional situations 45-90 min.

Lesson 2Explain instances of effective and ineffective communication in terms of the principles of self-concept and perception 2-3 hrs.

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Between Week 1 and 3, on average for all sections:•The perceived value of the course increased•Confidence decreased, becoming more realistic about the effort needed•Positivity decreased a bit, but most comments were positive

UNIT 3 Review: Survey Summary

= Unit 1 = Unit 3

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OverviewSeminarDiscussionJournal: Reflect on the process of achieving your week 2 goal and set a new interpersonal communication goal

Lesson 1Apply verbal communication principles to improve effectiveness of communication in personal and professional situations 1-1 3/4 hrs.

UNIT 4: What is Verbal Communication?

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UNIT 4: Lesson 1 Prepare1. Apply verbal communication principles to improve communication effectiveness

1. All language is symbolic, and therefore (p.95-97): • Arbitrary• Ambiguous• Abstract

2. Principles of verbal communication (p.98-103):• Language and culture reflect each other (e.g., linguistic determinism)• The meanings of language are subjective• Language use is rule-guided (e.g., constitutive and regulative rules)• Punctuation shapes meaning

3. Guidelines for improving verbal communication (p.112-116):• Engage in dual perspective• Own your own feelings and thoughts (“I” language)• Respect what others say about their feelings and thoughts• Strive for accuracy and clarity (e.g., indexing)

1. Apply verbal communication principles to improve communication effectiveness

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UNIT 4: Lesson 1 Practice

Ed’s rule: doing his job shows commitment to the company.Manager’s rule: attending an important event shows commitment to the company.

Ed’s rule: new employees should be given time to learn company expectations.Manager’s rule: set expectations for new company employees immediately.

Ed’s rule: an R.S.V.P. demonstrates the importance of an event.Manager’s rule: sending a formal invitation communicates the importance of an event.

Ed’s rule: family obligations have to come first. Manager’s rule: family obligations are secondary to professional obligations.

Watch Item 1 video: “Ed Misses the Banquet”

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• The Practice and Perform activities are open book and untimed. So, consult the textbook and online information in a separate browser window or tab as you do them.

• Read the Practice and Perform item questions carefully to help you select the best answer.

• If you don’t understand the feedback in a Practice item, ask me about it and I will try to explain it.

• Complete your Unit 4 work early and get a head start on Unit 5, which will require a greater time commitment.

UNIT 4: Tips for Success

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OverviewSeminarDiscussionJournal: A situation in your life where the guidelines for improving nonverbal communication could guard against misinterpretation.

Lesson 1Identify verbal and nonverbal elements in personal and professional situations 1-2 hrs.

Lesson 2Identify nonverbal communication principles in personal and professional situations 1-2 hrs.

Lesson 3Explain instances of effective and ineffective communication in terms of how verbal and nonverbal elements work together 2-4 hrs.

UNIT 5 Preview: What is Nonverbal Communication?

Unit 4

The World Of Words: Chapter 4

Google Images

http://www.youtube.com/watch?v=lD-ghRSpw4s&feature=channel

Symbolic Nature of Language

•Words are symbols

Google Images

3 Characteristics of Symbols

1: Symbols are arbitrary-Words by themselves have no meaning-Changes over time?

Goolge Images

3 Characteristics of Symbols

2: Symbols are ambiguous-Jeff was late to a meeting, which started at 3 PM; what time did he arrive?

-Beck raked and bagged a lot of leaves; how many bags did you end up with?

-Jennifer just graduated college and makes a good salary; how much does Jennifer make?

3 Characteristics of Symbols

3: Symbols are abstract- Words are not the things they represent

“You misunderstood. Our ad says that we can help you get out of debt.”

4 Principals of Verbal Communication

•Language & culture reflect each other- http://www.youtube.com/watch?v=owGykVbfgUE

•The meanings of language are subjective

Google Images

4 Principals of Verbal Communication

•Language is rule –guided: Regulative Rules & Constitutive Rules

•Punctuation shapes meaning: Demand/withdraw pattern

Google Images

Symbolic Activities

•Symbols create words and meanings

Google Images

5 Symbolic Activities

•Language Defines-http://www.youtube.com/watch?v=iLpwWUKm6KA

•Language Evaluates

•Language Organizes Perceptions

•Language Allows Hypothetical Thought

•Language Allows Self- Reflection

Speech Communities

•Gender Speech Community- Socialization- Practice- http://www.youtube.com/watch?v=iGoC8FTLKSI- Misunderstandings

Google Images

Guidelines for Improving Verbal Communication

•Engage in dual perspective•Own your thoughts and feelings•Respect what others say about their thoughts and feelings•Strive for accuracy and clarity

- The law of abstraction- Qualify language

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Agenda MinutesOpening 5 Student Questions 15 Review Unit 3 5 View Unit 4 25 Preview Unit 5 5 Wrap Up 5

Poll Question

How many of you still have questions?

Post your questions in“Course Questions” discussion board

Have a great week!

Yes No

(Link in Course Home menu)

Wrap Up