Coach's tips

transcript

The compilation as of: 10/11/2012

Greatness is waiting. Are you ready? Greatness is waiting. Are you ready?

“Wayne Gretzky’s success came from

skating to where the puck was going.

Mine came from already being there.”

- David Mettler

Well, not always…

That’s me (wearing orange) during a USA

Hockey International tournament in 2002.

And, yes, that’s the puck in the net! I

certainly wasn’t ‘there’ for that one!

Resilience and perseverance are traits a

“goalie” learns all too well. The simple facts

are: setbacks come, yet you can never stop

giving less than 100%.

Much like life, success in goaltending relies

on your ability to manage the situation, learn

from it, and maintain an undistracted focus

on the bigger picture. It just happens with a

lot of intensity.

When I first started “tweeting” in May 2010, I

had no idea how many people I would

influence. I posted popular quotes, things

people said that resonated with me, and my

own insights - which became “COACH’S

TIPS”. For the longest time, I had less than

10 followers, but I kept tweeting, linked them

to my LinkedIn account, Facebook business

page, and never gave up.

Today, people often say, “Hey! You’re the “COACH’S TIPs” guy!”, and tell me

how much they appreciate my tweets. A friend suggested I compile them into

a “book” - so… here it is! I hope you enjoy! Whatever it may be that you are

working towards, stick with it!

BONUS TIP:

COACH’S TIP:

www.twitter.com/davidmettler

Busy people feel

overwhelmed. They're usually

on a treadmill going nowhere.

Be a productive person

instead. Get it Done.

COACH’S TIP:

Leaders need a strong sense

of self and a strong pride in

themselves to do what they

COACH’S TIP:

Leaders with character stand

for something. They don't just

talk about these things, they

live them.

COACH’S TIP:

Listening begets listening.

Someone needs to go first,

might as well be you.

COACH’S TIP:

20% of a situation (or data set)

produces 80% of the outcome

(results). Find and focus your

efforts on the key 20%.

COACH’S TIP:

80% of the effort is spent on

the first 20% of a successful

endeavor. Plan well and build

momentum.

COACH’S TIP:

A boss that has no interest in

the development of a

subordinate will not be that

person's boss for long.

COACH’S TIP:

A desk is a dangerous place to

run your organization from.

COACH’S TIP:

A key indicator of a hidden

agenda at work is when

something just doesn't seem

right. Look to see who is

profiting for clues.

COACH’S TIP:

A leader doesn't have to be

cruel, unprofessional, or a

bully boss to be tough.

COACH’S TIP:

A leaders inability or

unwillingness to trust others

will result in others' lack of

trust in them.

COACH’S TIP:

A scarcity mindset will keep

you in a small game.

COACH’S TIP:

A team playing to 'win' will

defeat a team playing 'not to

lose' every time.

COACH’S TIP:

A vision is great, but it's

meaningless unless you have

values.

COACH’S TIP:

Accept only one standard -

excellence. The surest way to

maintain that standard is to

lead by example.

COACH’S TIP:

Achievement loses its

meaning if you don't enjoy the

process. Make it fun, exciting,

and rewarding to accomplish

your goals.

COACH’S TIP:

Adversity is a test to see if you

have matured as a leader, or

COACH’S TIP:

After making a decision - take

one immediate step towards

completing it, then plan the

second to build momentum.

COACH’S TIP:

Anyone can be a leader, but

only the fearless can be great.

COACH’S TIP:

As a leader, your behaviors,

beliefs, attitudes, and example

are a powerful role model for

your staff members.

COACH’S TIP:

As a leader, you need your

followers more than they need

COACH’S TIP:

As the leader, when you do

excellent work, the expectation

on everyone else is to do

excellent work.

COACH’S TIP:

As the leader, your team will

typically become exactly what

you think it will.

COACH’S TIP:

As you grow, you become

more of who you already are.

COACH’S TIP:

As you lead, so shall your

organization become. Morale,

engagement, attitude of the

company are that of its

leaders.

COACH’S TIP:

Asking employees for input

shows respect, helps you

make the right decision, and

helps them invest in the work.

COACH’S TIP:

At the end of the day, you're

really working for yourself.

COACH’S TIP:

Attention to detail will keep you

fully engaged, in-touch, and in

the know with your teams.

Don't rely on advisors.

COACH’S TIP:

Be aware of what you're

communicating. It's NOT what

you're saying 55% is

nonverbal cues, 38% is tone,

and 7% is words.

COACH’S TIP:

Be aware of your personal

areas for development. Ask for

feedback from a few trusted

sources and look for common

themes.

COACH’S TIP:

Be careful and be selective

with your goals. Scattering

your focus and your energy

weakens you.

COACH’S TIP:

Be careful with the labels you

assign to things. By naming

something a problem, you

make it one.

COACH’S TIP:

Be committed, yet flexible.

Dump things that aren't

moving your team toward its

goals.

COACH’S TIP:

Be self-motivated. Don't wait

for someone else to tell you to

do something, or when to do it.

COACH’S TIP:

Be supportive with those that

fail, unsympathetic with those

that don't even try.

COACH’S TIP:

Be sure you really want to

achieve a goal before you

commit yourself to it.

WHY>HOW.

COACH’S TIP:

Become a master of change

rather than a victim of it.

COACH’S TIP:

Before attending someone

else's meeting, make sure it is

necessary for you to be there.

COACH’S TIP:

Before you can effectively

influence and persuade others

you need to understand their

perspective.

COACH’S TIP:

Before you go home this

afternoon, plan the tasks you

wish to accomplish next week.

COACH’S TIP:

Being a leader demands a

responsibility FOR and a

responsibility TO your team.

COACH’S TIP:

Being a leader doesn't mean

everyone else is a follower. It

means you draw out the

possibilities around you.

COACH’S TIP:

Bridge the gaps between how

you see yourself (self-image)

and how others perceive you

(public image).

COACH’S TIP:

Build your team with positive

people who share similar goals

to yours.

COACH’S TIP:

Change creates areas for

improvement. Even if you don't

support the change, embrace

the opportunities it brings.

COACH’S TIP:

Change happens. Adopt and

adapt, or you may be facing a

larger one.

COACH’S TIP:

Change is constant. Career

killer no. 2 today Failure to

anticipate, understand, and

adjust to the evolving

marketplace.

COACH’S TIP:

Change is not a one shot deal.

It's your job to build a direction

and foundation for sustained

change.

COACH’S TIP:

Change your perspective -

problems are always rich

opportunities.

COACH’S TIP:

Clearly defined and written

goals give people a sense of

security about the future and

give them confidence in their

efforts.

COACH’S TIP:

Common sense isn't common.

If you don't have it - solicit

other opinions, perspectives,

and feedback. Research

similar cases.

COACH’S TIP:

Communicating clear

expectations is not a one-time

thing. It's an ongoing

management duty that never

ceases.

COACH’S TIP:

Complex things are usually

made up of simple

components. Apply the divide

and conquer approach to

every level of your work.

COACH’S TIP:

Compromise is a form of lose-

lose agreement; it's a quick fix.

Build trust and go for the

synergy of win-win.

COACH’S TIP:

Confidence and enthusiasm

are the best traits to display

when making that first

impression.

COACH’S TIP:

Conflict is a part of even

healthy organizations. It can't

be avoided. Successful

executives listen for win-win

solutions.

COACH’S TIP:

Conquer fear of change.

Change = growth,

Growth = personal

satisfaction.

COACH’S TIP:

Contact points between

leaders and their reports are

the focal points of the

organization's success.

COACH’S TIP:

Continuous improvement is

the secret to sustainable

success.

COACH’S TIP:

Create and rank both weekly

and daily To-Do lists by

importance and urgency.

COACH’S TIP:

Culture is fostered through

stories. What is said about the

current events in your

organization sets the tone for

the future.

COACH’S TIP:

Decisive leaders build trust.

Indecisive leaders tax the

entire organization. Research,

decide, follow-up, adjust.

COACH’S TIP:

Despite all the press, Thank

yous are still rare. Sincerely

thanking someone reinforces

behaviors and relationships.

COACH’S TIP:

Difficult conversations are well

named. Don't put them off.

Conversation is a two way

dialogue - it's not a lecture.

COACH’S TIP:

Do first things first, one at a

COACH’S TIP:

Do it for greatness, not for

money. Money follows

greatness.

COACH’S TIP:

Do what you know you should

do, even when you don’t feel

like doing it.

COACH’S TIP:

Does your team know what

excellent performance looks

like? Now there's a meeting

worth having!

COACH’S TIP:

Don’t lower your expectations

to accommodate someone that

refuses to raise theirs.

COACH’S TIP:

Don't ask a question without

first attempting as much of the

productive effort you could do

by yourself.

COACH’S TIP:

Don't ask people if they

understand. Ask them how

they will use the information

and the next steps they will

COACH’S TIP:

Don't be too busy to do

something productive.

COACH’S TIP:

Don't confuse value with price.

If you raise your price but the

value remains the same, you

will lose your customer.

COACH’S TIP:

Don't confuse working with

making progress. Spend 80%

of your time on things that

MOVE you forward.

COACH’S TIP:

Don't focus on the negative.

Instead of stating what you

can't or won't do, talk about

what you will do instead.

COACH’S TIP:

Don't just track numbers.

Track the QUALITY of the

numbers.

COACH’S TIP:

Don't lead knowledge workers

as if they were manual

workers. Effectiveness >

Efficiency.

COACH’S TIP:

Don't let a bad situation fester.

You will either pay now, or pay

later. Later almost always

costs more.

COACH’S TIP:

Don't let yourself become

more comfortable with old

problems than you are with

new solutions.

COACH’S TIP:

Don't spend time organizing

things you should discard.

COACH’S TIP:

Don't wait until you are writing

a resume to develop your

career objective. What

experience(s) do you need to

get there?

COACH’S TIP:

Effective is based on the

precise understanding of the

situation at hand, not the fad

of the month.

COACH’S TIP:

Employee empowerment

means giving your employees

the responsibility AND the

authority to take action.

COACH’S TIP:

Employee satisfaction and

engagement are directly

related to the quality of

leadership they perceive.

COACH’S TIP:

Encourage candor. Without it,

no change is possible.

COACH’S TIP:

Encouragement and praise are

free, and often the best way to

motivate people.

COACH’S TIP:

Even a simple event can get

complicated when it involves

coordinating others.

Communicate, communicate,

communicate!

COACH’S TIP:

Even in a very large

organization, strive for

individual relationships

everywhere you can.

COACH’S TIP:

Even in the business world

there's too much HOPING

things happen, and not

enough MAKING things

happen.

COACH’S TIP:

Everyone contributes to the

mission and every task counts

- no matter how small. Remind

your people often.

COACH’S TIP:

Everyone on your team must

have objectives, know how to

get there, and what's in it for

COACH’S TIP:

Excuses, even if they are true,

are still excuses.

COACH’S TIP:

Failing to act, or to ask, is

often the greatest failure of

them all.

COACH’S TIP:

Fewer than one in ten e-mails

is important. Turn off your alert

and get to work.

COACH’S TIP:

Find your Power hour. The

time during the day when

you're the most productive.

Save this for your toughest

assignments.

COACH’S TIP:

Focus on the larger goal helps

you overcome setbacks along

the way. Never lose sight of

the big picture.

COACH’S TIP:

Focus on the positive. Leaders

tend to get more of what they

focus on. People and teams

thrive in a positive

atmosphere.

COACH’S TIP:

For the most productive

meetings, check your title at

the door.

COACH’S TIP:

Foster self-motivation by

providing the right conditions,

opportunities, and environment

for those you lead.

COACH’S TIP:

Friendly competition doesn't

only have to be used to

motivate sales teams. Just be

sure you're promoting the right

behaviors.

COACH’S TIP:

Get your team out of victim

thinking. Focus on the options

they have and can do.

COACH’S TIP:

Goals are great, but success

comes when you achieve

them. Spend time moving, not

measuring.

COACH’S TIP:

Goals don't have to be written

text. An image of what you

want can also be effective. A

photo is worth a thousand

words!

COACH’S TIP:

Good planning not only tells

you how to get from 'here' to

'there', but also identifies the

resources required.

COACH’S TIP:

Good projects are always

successful in the end. If it's not

successful - it's not the end!

COACH’S TIP:

Good things happen when

people stand up and become

the leader they were meant to

COACH’S TIP:

Great leaders inspire the

middle 75% to perform like the

top 10%.

COACH’S TIP:

Great leaders not only use

their own strengths well, they

help others discover theirs.

COACH’S TIP:

Great presentations anticipate

& address potential questions

& objections in ways that are

meaningful to your target

audience.

COACH’S TIP:

Greatness is won or lost

during the times when nobody

is watching.

COACH’S TIP:

Habit replaces decision-

making. Good habits can be

created to keep you moving in

the right direction on auto-pilot.

COACH’S TIP:

Habits define you by directing

your emotional and physical

patterns. Habits are hard to

stop but can be replaced over

COACH’S TIP:

Help a diverse group bond

together by coming to

agreement on the most

important shared values to the

group.

COACH’S TIP:

Help others find their

strengths. Encourage and help

them with opportunities to

work within them.

COACH’S TIP:

Help someone climbing the hill

and you get to the top

yourself.

COACH’S TIP:

How much of your

communication is centered

around yourself? Reduce your

I's to and phrase your

messages to focus on others.

COACH’S TIP:

How you do one thing is how

you do many. Good and bad

habits create patterns that are

hard to break.

COACH’S TIP:

How you handle the effects of

a mistake is more significant

than the mistake itself.

COACH’S TIP:

If the deal doesn't look or

sound 'right', it probably isn't.

Trust your instincts.

COACH’S TIP:

If you can't count on your

people to do what needs to be

done, YOU have a big

problem.

COACH’S TIP:

If you don’t go after what you

want, you’ll never have it. It's

as simple as that.

COACH’S TIP:

If you don't address a negative

behavior, you are condoning it.

Address issues quickly and

there will be less of them.

COACH’S TIP:

If you resort to yelling,

intimidation, or bullying, the

situation is bigger than you.

COACH’S TIP:

If you want something, ask. If

you don't ask, the answer will

be No 100% of the time.

Asking starts a negotiation

process.

COACH’S TIP:

In addition to a To Do list,

make a Stop Doing list.

COACH’S TIP:

In Outlook you can drag e-

mails onto your task list or

your calendar to schedule

reminders and take action.

COACH’S TIP:

In writing and in speech, make

sure your audience knows

WHY they're listening to you.

COACH’S TIP:

Instructions can be interpreted

many different ways.

Encourage questions and

have them repeated back to

you for clarification.

COACH’S TIP:

Is there a better way to

accomplish the purpose?

Cancel the meeting!

Executives report 12+

hrs/week in unproductive

meetings.

COACH’S TIP:

It usually gets worse before it

gets better. Don't let an early

loss discourage you.

COACH’S TIP:

It’s not enough to know HOW

to do things; you have to know

WHY you do them.

COACH’S TIP:

It's better to demand more out

of people than to settle for the

level of performance they

choose to give.

COACH’S TIP:

It's much easier and faster, to

do things right and let success

chase you.

COACH’S TIP:

It's not always WHAT you do,

but HOW you do it that

determines your true success.

COACH’S TIP:

It's not who you are that holds

you back, it's who you think

you aren't.

COACH’S TIP:

It's up to you as a leader to

create a context in which

everyone wants to take actions

that make a difference.

COACH’S TIP:

Just because it worked in the

past, doesn't mean it will work

today. Be sure you ACT and

not REACT from an outdated

paradigm.

COACH’S TIP:

Just because you think your

objectives are reasonable

doesn't guarantee others do.

Learn the true agendas and

priorities.

COACH’S TIP:

Just because you yell and get

loud doesn't mean you're right,

it just makes you look like a

loud, wrong idiot.

COACH’S TIP:

Keep the vision and its

benefits in front of your team

at all times. What's in it for

COACH’S TIP:

Keep your team focused on

the big picture, the Master

Plan. Put it above petty

personal issues.

COACH’S TIP:

Know your energy clock.

Schedule appropriate work

during appropriate times for

you to be the most productive.

COACH’S TIP:

Knowing how to do it isn't as

important as understanding

COACH’S TIP:

Knowing what you want and

having a plan aren't enough.

You also need a passion to

succeed to maintain the

sustained efforts.

COACH’S TIP:

Lack of feedback is the #1

reason for poor performance

on the job.

COACH’S TIP:

Leaders are effective through

their style, not their

credentials.

COACH’S TIP:

Leaders are not paid to take

action. They are paid to get

results.

COACH’S TIP:

Leaders don't tell the story.;

they make the story better.

COACH’S TIP:

Leaders focus on results, not

the efforts, and hold

themselves accountable for

the performance of the whole.

COACH’S TIP:

Leaders see the potential of

their people, often before they

do. Empower them and help

them grow into future leaders.

COACH’S TIP:

Leaders shape culture. Look at

your team to see what kind of

culture your leadership is

creating.

COACH’S TIP:

Leaders talk about leadership,

enthusiastically!

COACH’S TIP:

Leaders turn problems into

opportunities and inspire

others to do the same.

COACH’S TIP:

Maintain professionalism.

Impatience, annoyance &

anger are as easily conveyed

through communications as

they are concealed.

COACH’S TIP:

Make a folder for each regular

meeting. Instead of worrying

about what to bring each

meeting, bring the folder.

COACH’S TIP:

Make a list of the critical skills

required on your team. What is

done well, what needs work?

COACH’S TIP:

Make optimism a priority.

Teach it. Model it. Purge your

organization of people that

don't get it.

COACH’S TIP:

Make your team more effective

have an attendee time and

report total non-productive

meeting minutes at the end.

COACH’S TIP:

Making people mad,

sometimes, is part of being a

leader. You can't please

everyone.

COACH’S TIP:

Making people follow you isn’t

the same as making them

want to follow you.

COACH’S TIP:

Many people forget that

interviewing skills are also

used to move on to better jobs.

COACH’S TIP:

Many things will impact you.

You choose, by your attitude, if

the impact is positive or

negative.

COACH’S TIP:

Military and sports models of

leadership don't always cross

over into the more open

environment of a corporation.

COACH’S TIP:

Mistakes are only fatal when

you fail to admit them. Learn

the lesson and don't repeat it.

COACH’S TIP:

Modify subject lines in your e-

mail to include TO DO dates.

Use the START dates, not

DUE dates.

COACH’S TIP:

Momentum is easy to

maintain, but hard to initiate.

Make constant and never

ending improvement a habit to

live and lead by.

COACH’S TIP:

More important than making

the numbers is HOW you

made them.

COACH’S TIP:

Most obstacles don’t have half

the strength you think they

COACH’S TIP:

Most problems in an

organization could be solved if

people rise to the occasion

and become the leader they

were meant to be.

COACH’S TIP:

Most relationship problems

start with poor

communications.

Communicate effectively and

seek feedback.

COACH’S TIP:

Motivation problems? Set

small achievable goals and

use them to generate positive

energy and build momentum.

COACH’S TIP:

Never begin a conversation

with “I just signed...”. Your

attorney's job isn't to GET you

out of trouble, it's to KEEP you

COACH’S TIP:

NEVER, EVER, underestimate

the value of a good network.

Do one thing each day to

expand or strengthen yours.

COACH’S TIP:

New ideas or ways of working

often fail because someone

key to its success was not part

of development or

implementation.

COACH’S TIP:

Not hearing feedback from

your employees is your

problem, not theirs.

COACH’S TIP:

Nothing saves time like good

preparation. Invest your time

wisely in the early stages of a

project to save time later.

COACH’S TIP:

On Presentations sub-bullets

are clutter. These are the

things you should know as the

presenter and talk about.

COACH’S TIP:

Once you decide on a goal,

ask why you don't already

have it. These are the things

you will need to overcome

along the way.

COACH’S TIP:

Once you have the right

people on board, strategy and

execution take care of

themselves.

COACH’S TIP:

Operating across team

boundaries effectively is as

important as operating with

your own team.

COACH’S TIP:

Organizes tasks and

resources efficiently,

accurately, and in a timely

manner - What most

performance appraisals look

COACH’S TIP:

Part of you pushes you to

greatness, part of you holds

you back. Which part of you

are you listening to?

COACH’S TIP:

People are motivated to

achieve, learn, or contribute to

a purpose. Find the key to

unlocking your employees.

COACH’S TIP:

People don't quit their

companies, they quit their

bosses.

COACH’S TIP:

People live up to what's

expected of them. Not just

their peers, or boss'

expectations, but also their

COACH’S TIP:

People remember little

courtesies and kindnesses.

How are you remembered?

COACH’S TIP:

People that are afraid to make

mistakes seldom do anything.

Boldly go.

COACH’S TIP:

People that do what it takes to

get by are best motivated by

positive acknowledgements,

praise, and encouragement.

COACH’S TIP:

People trust you when you are

genuine and authentic, not a

carbon copy of someone else.

COACH’S TIP:

People will exceed a great

leader's expectations. A poor

leader is like a tax draining

your organization.

COACH’S TIP:

Perception is reality. Others'

perceptions of you differ from

your perception of you. Are

you checking?

COACH’S TIP:

Perseverance earns trust and

respect. Success comes to

those who commit to what they

love despite the challenges.

COACH’S TIP:

Planning and goal setting let

you manage the business

while taking care of the

business.

COACH’S TIP:

Planning is a skill developed

over time. Review how things

turn out at the end of each

day/week and make

adjustments.

COACH’S TIP:

‘Plus-it’. Put that little effort or

time into your next assignment

to give them a little more than

they expected.

COACH’S TIP:

Positive thinking won't get you

what you want. Positive

ACTION will. Understand the

obstacles, plan your approach,

and act.

COACH’S TIP:

Practice difficult conversations

with a trusted colleague before

having them.

COACH’S TIP:

Prepare in advance for

meetings. Present your

material with confidence. Don't

make image building your

primary objective.

COACH’S TIP:

Put your mind at ease - write

things down and file them

appropriately. Removing

clutter helps you focus on the

important.

COACH’S TIP:

Relationships are like bank

accounts. It's best to start by

putting $$$ in, before asking

for any back.

COACH’S TIP:

Remember the old saying You

only get one chance to make a

first impression. Make it count!

COACH’S TIP:

Replacing a habit or thought

pattern takes 21 - 30 days of

conscious effort.

COACH’S TIP:

Responding too quickly can

limit your options, too late may

leave you out of the loop. Act,

don't react, by owning the

timing.

COACH’S TIP:

Results depend on

relationships.

COACH’S TIP:

Run efficient meetings. Send

agendas, watch the clock, and

interrupt people taking

discussions off-track.

COACH’S TIP:

Set personal standards above

those around you, and stick to

them. Be accountable for your

actions and learn from any

mistakes.

COACH’S TIP:

Setting and meeting deadlines

builds credibility. Be sure you

are able to meet your

commitments before agreeing

to them.

COACH’S TIP:

Show your employees the

significance of what they do

and how it contributes to the

bigger picture.

COACH’S TIP:

Six months from now you may

wish you started today.

COACH’S TIP:

Small changes in your habits

can lead to huge changes in

your results.

COACH’S TIP:

Smooth seas don't produce

great sailors.

COACH’S TIP:

Some of the best moments of

life come from doing the things

that scare you the most.

COACH’S TIP:

Some people are great project

starters, others are great

closers. Make sure you have

both types on your team.

COACH’S TIP:

Spend at least 50% of your

time on people.

COACH’S TIP:

Spend more time defining

exactly what you want, less on

how to get there. Keep

flexibility in the plan, not the

COACH’S TIP:

Spend quality time with the

people you are with, not the

ones on your cell phone.

COACH’S TIP:

Standing still in an

accelerating world really has

the effect of pushing you

backwards.

COACH’S TIP:

Start any communication by

clearly defining your purpose.

With the objective established,

tailor the message to your

audience.

COACH’S TIP:

Starting with the ATTITUDE of

a good listener will help you

get the ATTRIBUTES of a

good listener.

COACH’S TIP:

Stay committed to the goal,

but be flexible in the approach.

COACH’S TIP:

Stay true to who you are and

surround yourself with the right

people. Seek complementary

skills over similar personalities.

COACH’S TIP:

Stop adding fees for what you

have already been giving away

for free. Be creative and add

value.

COACH’S TIP:

Stop doing stuff like a boss -

do it like a CEO.

COACH’S TIP:

Stop lying. People know that,

“I didn't have the time to...”

really means you had other

priorities.

COACH’S TIP:

Success and failure are the

fruits of your daily routine.

COACH’S TIP:

Success has little to do with

the resources you control; it's

about your resourcefulness.

COACH’S TIP:

Successful leaders lead by

asking questions. Ask people

for their opinions and how you

can help.

COACH’S TIP:

Take too busy out of your

vocabulary. It's

disempowering. What you do,

or don't do, are choices to you.

COACH’S TIP:

Team members contribute to

your goals when they feel their

goals are being accomplished

in the process.

COACH’S TIP:

Teams develop confidence

and trust when leaders focus

on the results, not the team

members.

COACH’S TIP:

Teams need group-confidence

the same way individuals need

self-confidence to overcome

challenges.

COACH’S TIP:

Technology has accelerated

the pace and demands of the

marketplace. Successful skills

and talents of yesterday may

be no more.

COACH’S TIP:

The best way to earn respect

is through consistency and

honesty.

COACH’S TIP:

The challenges you master

today develop the character

you will need tomorrow.

COACH’S TIP:

The customer isn't always

right, but if you argue with him,

and he is - you look like an

ass. Listen first.

COACH’S TIP:

The first step to self-

improvement is to

acknowledge a few unpleasant

realities. Don't know any? Your

co-workers and friends do.

COACH’S TIP:

The hardest part of any

endeavor is the start. Building

momentum makes it easier -

keep moving. A stop means

starting again.

COACH’S TIP:

The key to convincing others is

to find the right argument to

make your point. Question to

learn what will be most

effective.

COACH’S TIP:

The language you use

contributes to your image.

Consider both the impression

you want to create and the

result you would like.

COACH’S TIP:

The last thing you should do at

work each day is tomorrow's

To Do list. Write it down, clear

your mind, and leave it behind.

COACH’S TIP:

The means and consequences

of resolution are much more

important than the causes of

conflict in an organization.

COACH’S TIP:

The most difficult, yet critical

skills to master are listening

skills. Eye contact, posture,

and good questions will help.

COACH’S TIP:

The most important feature of

effective communication is the

purpose. Establish a clear

objective if you hope to reach

COACH’S TIP:

The number one reason for

failure is the failure to start.

COACH’S TIP:

The standards of an

organization are set by the

PERFORMANCE of the

leaders. Get off your a$$ if you

expect your people to.

COACH’S TIP:

The strength of a group is the

ability to respectfully bring

different ideas to the table.

COACH’S TIP:

The true mark of a

professional is preparation.

COACH’S TIP:

The way to correct a bad habit

isn't to drop it. You need to

REPLACE it with another

behavior that serves you.

COACH’S TIP:

The way you set performance

goals with your employees is

as important as the goals

themselves.

COACH’S TIP:

The worst reason to have a

meeting is to share

information. Use another

means of communication.

COACH’S TIP:

There is an important

difference between

'performance' and 'excellence'.

COACH’S TIP:

There is an important element

of how much and how you

change others in the definition

of leadership success.

COACH’S TIP:

There is no growth in your

comfort zone. Get out of it!

Live! Learn! Grow!

COACH’S TIP:

There is no pride lost in asking

for help. It's a skill successful

leaders do well.

COACH’S TIP:

Think and act continuously on

your top three priorities.

COACH’S TIP:

Think and dream big, but

pursue what's realistic.

COACH’S TIP:

Think of your presentations as

performances. Identify the

three key takeaways and keep

them clear throughout.

COACH’S TIP:

Three key things to look at in

team dynamics are attitudes,

habits, and personality traits.

COACH’S TIP:

Throwing money at a problem

is rarely the best answer and

prevents you from making key

discoveries that may be

causing others.

COACH’S TIP:

To be effective you must

provide the right conditions,

opportunities, and environment

for those you lead, and then

lead by example.

COACH’S TIP:

Too often metrics driven

organizations forget that

people drive metrics.

COACH’S TIP:

Top teams look to themselves

for ways to improve, rather

than to the boss.

COACH’S TIP:

Trophies, medals, and awards

don't make champions, hard

work, dedication, and

perseverance do.

COACH’S TIP:

True listening skills will

separate you from the crowd.

Listen with empathy and

patience. Acknowledge what

was said.

COACH’S TIP:

Trust is a big concept. It either

means something or breaks

everything.

COACH’S TIP:

Trust is the ultimate leadership

characteristic. People will

follow you as much as they

trust you. Lose trust, you're

COACH’S TIP:

Unfocused energy? Unfocused

resources? Lack of direction or

sense of accomplishment?

Review or establish objectives

and goals.

COACH’S TIP:

Urgency keeps you focused on

immediate needs, but the big

picture must include personal

development. For you, and

your team.

COACH’S TIP:

We live in an exponential

world. Yesterday's solutions

don't meet tomorrow's needs.

COACH’S TIP:

What are the ground rules for

your team? Have the team

develop and post them in your

meeting room.

COACH’S TIP:

What do you want to be when

you grow up? Procrastination

won't get you there.

COACH’S TIP:

What does your audience

expect to come away with?

Overdeliver value, and prepare

answers to anticipated

questions.

COACH’S TIP:

What gets postponed gets

abandoned. The challenging

executive decisions aren't

what TO work on, but what

NOT to work on.

COACH’S TIP:

What is the other person's

need, or point of view?

Understand this before

pushing your own agenda.

COACH’S TIP:

What is your greatest value to

your organization? How did

you demonstrate that this

week? You still have two days.

COACH’S TIP:

Whatever your endeavor, start

NOW and pay attention to your

results.

COACH’S TIP:

When considering your team's

effectiveness, look at

sustained effort, controlled

attention, and concentrated

energy.

COACH’S TIP:

When everything is a priority,

nothing is a priority. Be

disciplined about what is truly

important.

COACH’S TIP:

When inspiration strikes and

you're on the road, leave

yourself a voicemail.

COACH’S TIP:

When leading others, the goal

is to get the best from them,

not to do it all yourself.

COACH’S TIP:

When making your list of

things to START doing in 2012

- make room for them with a

STOP doing list.

COACH’S TIP:

When people lack ownership

of an idea, they will resist it.

COACH’S TIP:

When reorganizing, a few

people will fall out. These

aren't typically people that will

be missed.

COACH’S TIP:

When your personal character

as a leader is low, so are the

standards you will receive from

your team.

COACH’S TIP:

When you're close to

achieving your goals, push

your efforts a little further. You

may end up well above your

expectations!

COACH’S TIP:

Who are the successful people

in your company? Do more of

what they do or realize you

may not be in the right place

for you.

COACH’S TIP:

Who is managing your career?

What is your next move? What

are you doing today to get

there?

COACH’S TIP:

Who is successful in your

company? What qualities do

they exhibit and how do you

stack up? Do they align with

your values?

COACH’S TIP:

With responsibility there is no

middle ground - either you are

accountable, or not.

COACH’S TIP:

Without a clear vision you're

working for yesterday rather

than for tomorrow.

COACH’S TIP:

Without a personal vision you

won't have leadership

standards or know the type of

organizations you will be

successful in.

COACH’S TIP:

Without a unifying vision or

purpose, your team will be lost

in the chaos of urgency and

knee-jerk reactions.

COACH’S TIP:

Without activity, there is no

opportunity.

COACH’S TIP:

Working FOR your people

makes them stronger and

more competent, which makes

YOU more effective.

COACH’S TIP:

Write down five reasons why

anyone would WANT to be led

by you. List an example or

COACH’S TIP:

Write down the first 15 things

you do each day for a week.

Are they serving you?

COACH’S TIP:

You can be a winner without

making others into losers.

COACH’S TIP:

You can only lead people you

appreciate and value.

COACH’S TIP:

You can't make progress

without making decisions. Ask

empowering questions and

don't be afraid to follow your

heart.

COACH’S TIP:

You don't learn anything by

talking.

COACH’S TIP:

You don't need an event to

change something about

yourself. Make the decision

and start living the new you

today.

COACH’S TIP:

You get more out relationships

when you focus on what you

can put into them rather than

what you can take out of them.

COACH’S TIP:

You get paid for what your

employees do, not for what

you do.

COACH’S TIP:

You need fewer resources as

you become more resourceful.

COACH’S TIP:

You need to establish a clear

objective if you hope to reach

COACH’S TIP:

You won't make the highlight

reel if you don’t make a play.

COACH’S TIP:

Your attitude towards others is

the most important DECISION

you can make.

COACH’S TIP:

Your mistakes don't determine

who you are, your reaction to

them does.

COACH’S TIP:

Your reputation for excellence

in an organization is based

Coach's tips

Business