Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS...

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Lisa Furr

Account Manager

Relay Nevada

TRS Call Traffic Report

Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD

Nevada TRS Percent Answered Within 10 Seconds

2014 – 2015 Contract YTD

Nevada TRS Completed Outbound Calls by Jurisdiction

Nevada TRS Workload by Inbound Call Method

Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD

Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD

CapTel

Call Traffic Report

Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD

Nevada CapTel Percent Answered Within 10 Seconds

Nevada CapTel Completed Outbound Calls by Jurisdiction

Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD

As of February 2015...

1,221 CapTel phones

in use.

Primary: Government & State Court Business/Organizations Senior Citizens Veterans

Secondary: Agency Audiologists Deaf/Hard of

Hearing Speech Disabled

2015 Outreach Goals

This includes at least 1 outreach event per quarter in Northern Nevada

Primary: Business Senior Citizens Government/State Veterans

Secondary: Education Public Libraries Non-Profit

Organizations General Public Audiologists Spanish Speaking Caregivers Speech Disabled

2015 Target Audience

Marketing/Outreach Briefs

Quarterly Outreach Included:9 Presentations6 Exhibits 4 Meetings 1 Networking

Quarterly Highlights Clark County School District Elders Helps Expo Las Vegas Stand Down Expo Northern & Southern Nevada Town

Hall Meetings Spotlight Senior Services Successful Aging Expo

Marketing/Outreach Briefs

Better Hearing and Speech Month Recognition Award• Applications were due April 1st, 2015.

Hamilton Relay Scholarship• $500 scholarship

• Applications were due March 2nd, 2015

Hamilton Relay’s Award Programs

Upcoming Events

Presentations– Western Nevada College

Exhibitions– Senior Safety Fair– Disabilities Conference

How can we better connect with you?

Questions?

Relay is about Connecting People

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