Post on 15-Jul-2015
transcript
“No matter how offbeat the idea, no matter how crazy the question, customers are the biggest evangelists of your product.”
-Rob, Wiredrive
“Observation is key. It’s knowing the most that you can about the company you’re working with, and the people you’re working with.”
-Allison, FindTheBest
“My advice is just be honest, be yourself. Find out what the person is after and just cut to the chase.”
-David, Couchsurfing
“It’s a contact sport. You’ve got to get up
and close and personal with your
customers.”
-Christina, Zuora
“A lot of times, we tend to overthink things. And a great rule to
everything is just keep it simple.”
-Anthony, IDEO
“Patience is really important. Try to
understand the situation by being
inquisitive, wanting to find out more.”
-Mara, DODOcase
“Treat a customer exactly how you’d want to be treated. Even if it’s a question you get every single day. It’s new to them.”
-Kevin, Central Desktop
“Right before each call you take or
email you answer, just take a breath.
Give them 100% of your focus.”
-Kay, Zlango
“Make sure you’re genuine and open and have a one-on-one relationship with the customer.”
-Tara, Redtail CRM
“Empathize. Put yourself in their
shoes. Acknowledge that
you understand what their issue is.”
-Trevor, TaskRabbit
“Keep them informed. Say, ‘Hey, we’re still working on this,’ until the issue is resolved. It’s very helpful in keeping customers happy.”
-Chris, Zephyr
“Once you know the product and you’re
confident with it, that confidence transfers into how you feel and interact
with a customer.”-Aurora, Red Giant
“Trust your gut. You know what’s right.
Speak from the heart about what
the customer really wants and needs.”
-Dale, Beats Music
“Treat your team well. They need to know that they’re doing their jobs well, that they’re hard
workers. Give them feedback.”
-Amery, Bonzi Sports Software
“Listen. Even if you don’t know an answer,
by listening, you’re providing a solution to
a customer’s problem.”
-Elliot, Advisor Software