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Effective People
Analytics*HowDoOrganisationsMeasureUP?
*HRshouldstoptalkingandstartdoing.
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Why is Effective Human Capital So
Important?
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Source McKinsey&Co
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Yet People are Considered a
Cost Centre not a Profit Centre
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Spends$20permonth Responsiblefor$200mbudget
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Unemployment is Now a Structural
Issue, Not a Business Cycle Issue
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Unemployment is Now a Structural
Issue, Not a Business Cycle Issue
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Yet.TheworldsBiggestGlobalCompanieshaveforthelast5years
hadthe
highest
profits
on
record.
TheseCompaniesaresittingonacombined$8Tdollarsofcash..
Iftheyinvested20%ofthiscashinhiringpeopleEuropeand
Americasunemployment
rates
would
be
at
a10
year
low.
Sevengenerationsinworkatonce?
Willwe
see
social
employment
soon?
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Are We Really Sure We Know What
Motivates People? Intrinsic vs. Extrinsic
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The Machines are Here to Stay.
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But.The Future is Better Than We
Think?
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Integrated People Management
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CHANGE
SUSTAIN
EXECUTE
ConnectPeopletopeople
Peopletoinfo
Peopletoprocess
DevelopSkills,Competency,
knowledge,experience
DeployResourcePlan
CapacityPlan
Deployment
SOURCE
Attract
Recruit
Select
OnBoard
MANAGE
Leadership
PerformanceMgmt
Reward&Recognition
Succession
EnablingandDrivingRevenueGrowth
CostSaving
Productivity
EfficiencyRetention
Quality
CustomerSatisfaction
Innovation
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How to Gain Insights:
What is Calculating Success All About?
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Thetrueintersectionofscienceandbusiness;thefutureishere,itsjustunevenlydistributed.
Debunking
the
myth
that
organisations cannot
predict
or
measure
the
value
of
the
contributionofpeople
Provingthatpeoplearethenewbottomline
Instigatingleaders
(not
just
HR)
to
move
from
talk
to
action
on
Workforce
Analytics
Givingexecutivesthestoryline,frameworksandcasestudiestomakethecaseforactiononWorkforceAnalyticsintheirorganisations
Publishingdate:Jan30th 2012
HarvardBusinessReviewPress
Authors:TimRingo,CarlHoffman,EricLesser
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What We Learned:What Workforce Analytics is NOT About
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Countingheads
Reportingturnover
Buildingacatalogofemployeeknowledge,skillsandabilities
Reportingengagementscores
Buyinganalyticsoftwareandlookingforawaytouseit,
Newapproachestoworkforceanalytics SciencemeetsBusiness
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What We Learned: Key Observations
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Predictivehumancapitalmodelingiskey: ifwedoXsothatweachieveY=measurableoutcome
Onlyasmallnumberofcompanieshavedevelopedatruepredictivehumancapitalmodelingcapability
MostcompaniesthatweresuccessfulwithWorkforceAnalyticsfocusedtheirapproachonacrisisoraseriousbusinessissuethatneededaddressed
HRorganizationsthathadgoodworkingrelationshipswithFinance;alsohadanadvancedChangeManagementcapability,weremostsuccessful
Cleargovernanceandunderstandingoftheroleof
CorporateCentervs BusinessUnits whomeasureswhat Lessismore.toomanymetricssowsconfusionanddoubt
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What We Developed:
Best Practice the Six Step Model
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Case Studies: Top Performers
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In2008,tooka$29.7bnwritedowningoodwill,cut,4,000jobsandsawa50%
reductioninstockprice..muchofthisduetocustomersabandoningSprint
Sprintcustomer
calls
for
assistance
double
the
number
of
competitors
Firstcallresolutionwasdeadlast,intheindustry;waittimewasnearlyseven
minutes.Onethirdofcustomershungup
Allcreatingasurgeofcustomersintounderstaffedandunderskilledretailstores
SprintExecutivesdecidedthatthecompanyhadtoreestablishitsbrandfortop
customerservice,andneededtodothisbasedonaccuratedataanalysisofthe
situation
Sprint: Customer Service Case Study
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Resultsin2010:
Customersatisfactionisup43%
Firstcall
resolution
is
up
by
42%
Callspersubscriberaredown39%
Operationscostsaredownby34%
Billingadjustmentsaredownby73%
Sprint: Results!
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How Can You DO More?DayPeopleAnalyticsWorkshop
Focus
on
basic
concepts
of
Best
Practice
Beabletogotoanorganizationandselltheconcept
3MonthImmersivePeopleAnalyticsProgramme
Utlize Action
Learning
Techniques
solve
real
world
issues
Onedayperweekfor12weeks
Combinationofclassroomandinternetbasedinstruction
SocialNetworkGroup
Will
solve
areal
issue
in
your
organization
FoundationforasustainablePeopleAnalyticsapproach
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