Post on 07-Jun-2020
transcript
vo
xm
obile
.com
Enterprise Wireless Challenges
Nick Pike
Scott Whitt
Mark Walsh
vo
xm
obile
.com
Agenda
• Current devices and software versions and what’s new
• The policy decisions that are needed to make it all work
• Software available for security, support, and enablement
• Service offerings that address the complexity and aggregate all the options
• Case Study Fortune 200 company
vo
xm
obile
.com iPad Has
Changed the Game
BlackBerry is a Mainstay
Android is Here in
Multiple Formats
Windows Mobile is Still
Around
Heterogeneous Enterprises
Device and Platform Standardization has been replaced by Device and Platform Heterogeneous control, security and management as the key initiative for corporate IT organizations. This, combined with the individual liable trend, is forcing cross platform acceptance.
The State of Corporate Mobility
vo
xm
obile
.com
Managing Mobile Diversity
People, Not Technology
Exchange Active sync (EAS)
BES via BAS
Apple Tools
vo
xm
obile
.com
DEVICES AND OS’S
with Mark Walsh
The Ever-Evolving Gadgets
vo
xm
obile
.com
Devices
• Blackberry
• Android
• Samsung Galaxy
• Windows Mobile
• WebOS
• iOS 4.x.x (Apple)
vo
xm
obile
.com
WIRELESS POLICY 2011
with Scott Whitt
Policies that Enable, Support and Protect
vo
xm
obile
.com
Policy Matrix
Corporate Control Hybrid Individual Responsible
Primary management goal
Guarantee service level and strictly
control risk
Satisfy users without incurring excessive risk
Minimize management responsibility and
liability
Application portfolio Small or large, but always clearly defined.
Managed, often limited (e.g., to e-mail
and thin client)
Enterprise applications are limited (e.g., to
thin-client apps)
Example users Field engineer, government employee
Manager needing mobile e-mail and Web
access
Student, independent agent
Device choice Very limited Medium (e.g., any smartphone capable of HTML and ActiveSync)
Anything
Focus of standards Devices, platforms, applications, processes
Interfaces and protocols (e.g.,
ActiveSync and HTML)
Services (e.g., "the user needs to obtain
mobile e-mail")
vo
xm
obile
.com
MANAGEMENT & SUPPORT
SOFTWARE 2011
The Explosion of MDMs: Comparing and Contrasting
vo
xm
obile
.com
Why MDM?
• Blackberry Enterprise Server only serves
Blackberry devices
• MDM – Mobile Device Management
needed for everybody else
– Data security
– Monitor Device Health and Policy
– Help Desk, Wipe, Control, Find (depending on API)
• MDM is BES for the Rest
vo
xm
obile
.com
BES / BES Express
vo
xm
obile
.com
iPhone Configuration Utility
vo
xm
obile
.com
Two Interface Types
Sandbox Solutions
• Good
• Large Installed Base
• Separate Apps for Corporate and Personal data and interactions
Native
• Mobile Iron
• Air Watch
• Zenprise
• BoxTone
vo
xm
obile
.com
Managed Corp Access
• Access to Corporate Email and other data, services, and applications
• Your choice of supported platforms and policies
• No Contract
• Separate billing for IL CA
$4 to $10/user/month depending on options
and policies
– Certificate-based messaging
– Sandbox
– Device Mix
– Event use cases supported (Jailbreak, SIM removal, etc)
vo
xm
obile
.com
Consultative Approach
• Discovery specific needs/desires
– Devices
– Policies needs may dictate MDM vendor
• Demo – Understand the Choices
• Evaluation / Proof of Concept – See it in
Context
• Sell, Install, Contingent Support
• Support
vo
xm
obile
.com
MOBILE MANAGED SERVICES
NICK PIKE
After the cloud, Bring Your Own Technology (BYOT)
vo
xm
obile
.com
Professional & Mobile
Managed Services
• Mobile Server Management
• Mobile Procurement Management
• Technical End-User Helpdesk
• Wireless Expense Management
• Device Configurations Services
• Mobile Analytics
vo
xm
obile
.com
Managed Mobile Servers
Managed Mobile Servers
Item Remote Admin Basic Remote Admin Enhanced
Server Monitoring and Management, Monthly EnvironmentalReports
√ √
Server Failure and Outage Resolution and Root Cause Analysis √ √
Server Licensing Management √ √
Server Setup and Configuration Changes √ √
Server Hot fix and Service Pack Install and Testing, Upgrades, Migration or New Deployment
√ √
Future State Growth, Scalability and Mobile Application Planning √ √
End User Moves, Adds, Changes √
$250 /Month
vo
xm
obile
.com
Monthly Reporting
vo
xm
obile
.com
Procurement Process
vo
xm
obile
.com
Procurement Portal
XYZCompany
XYZ Company
vo
xm
obile
.com
22
Fortune 200 Case Study
What You Told Us
$9 million annual spend 10K Devices in a Multi-carrier environment “De-Centralized” wireless management Limited visibility and reporting Managing multiple supplier relationships Endeavor to control wireless spend Recently received RFP responses Savings Goal of 15%
Mobility Challenge
How can XYZ Company maximize wireless savings now? And insure this perpetuates long-term? How can XYZ Company’ obtain timely, accurate data to manage from? How can XYZ Company’ optimally manage their wireless estate on-going?
vo
xm
obile
.com
Fortune 200 Case Study
23
Discover Manage Optimize
Consortium agreement signed•Consortium Discounts•More favorable terms than Dean-negotiated
Device discovery completed•Cell phones, Blackberry, Air card•Start: 6,849 / Found: 8,888
Account & invoice consolidation•Verizon: 261 to 2•at&t: 95 to 2•Sprint: 129 to 2
Developed hierarchical approval By cost center owner (2,096)
Developed Mobile Policy
1st Zero Usage project launched
Invoices and assets loaded into Dean/THG Management Portal
Consortium rates applied to “right-sized” pooled plans (12,000 changes)
Mobile Policy launched & enforced on devices•Removed all unnecessary features (ringtones, insurance, etc.)
Business process revamped – “Centralization”
Individual to Corporate Liable shift
Created custom Dean web portal•Centralized asset database & self-service provisioning
Device standardization•AllTel to Verizon Conversion
Monthly invoice audits & trending•Devices, services, usage, spend
Zero Usage (Wave 2) Completed
Developed hierarchical approval By cost center owner (8,094)
Ongoing Optimization: “Data-driven” decisions•Zero usage (Wave 3 ->X)•Pooling plans/Usage•Lowest cost provider
Monthly spend visibility•By Company, Cost Center, Employee
Environmental device disposal process
Favorable rates changes without investment in RFP•New Consortium rates for Sprint
Operational efficiencies•Wireless Procurement Portal launch
Jul – Dec 2009 Jan – Apr 2010 May 2010 +
vo
xm
obile
.com
Case Study Results
• Wireless Policy Communicated and Upheld
• Over 2,000 Zero Usage Disconnects
• 485 Carrier Accounts to 6
• $2.2 Million Hard Savings YTD
• Automated Portal Handling 6,149 Requests YTD
• Monthly Reports To All Cost Center Owners
vo
xm
obile
.com
The Alliance
• Single portal and POC for Vox Mobile customers
• Full global coverage for all critical services
• Limited variation in SLA
• Bi-directional agreements with partners
• 90% of economically viable territory covered by 2012