ENV Project Group10

transcript

8/13/2019 ENV Project Group10

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Contents

Task at Hand1.

Company Overview2.

Analysis3.

Recommendations4.

NuCore Software Solutions

Started in 2002

Around 25 employees

Markets: India and Middle East Focus: air travel and car rental verticals

End-to-end IT consulting services company

Believe in Mutual Success

Values

Professionalism & Commitment

Provide the best service to our clients

Products & Services

Products Travel Back Office Solution TRAACS

Electronic Travel Order Management Solution for Corporates

Car-rental Business and Accounting Solution - RACE

Real Estate Back Office Solution.

Services

Enterprise Portal Development Services for Travel Agencies

Travel Business Intelligence Reporting Services for Travel Agencies

Open Source Consultancy for OrangeHRM, KnowledgeTree, and SugarCRM

Customized Software Development

Software Re-engineering and Maintenance

Management

Suhail

Core Team

• CEO, MD• CSE, Univ. Calicut• MCA, NIT Calicut• Works with CTO, HR & AQ Teams

• CTO & Director

• CSE, Univ. Calicut• MCA, NIT Calicut• MBA (IT), Bharatiyar Univ.• Expertise: Open Source S/W

• Director - International Business Development• Was CEO for 4 years

• Computer Applications, MG Univ.• MCA, NIT Calicut• Expertise: Design, Develop S/W

• CTO & Director• 7yrs exp. in business dev., proj. planning• Commerce, Univ. Calicut

• MCA, Gandhigram Deemed Univ.• Expertise: Project Planning & Implementation

• Chief Advisor• 2 decades work-ex in banking, IT, finance• MBA, Systems & Finance• Expertise: Open & Legacy technologies, IT, Finance

History

Started in 2002 by 6 MCA Students, NIT Calicut Rationale: WTC – Recession – Placements

Seed Capital: INR 1 lakh (family & friends)

Inauguration of NuCore (2002)

Director, NIT C Chief Guest: Saji Gopinath – IIM K

Technology Business Incubator (TBI), NIT C

Professional guidance

Bank Loan of INR 5 lakh at low rate (2005)

Niche Segment – Less Competitors

Customers

2002-03 2004-05 2005-10 2010-2012

Clients

4 Pillars of Successful Organizations

Fundamental measures of

organization performance

Organization Focus

Employee Engagement

Customer Loyalty

Business Results

These elements form the pillars of success for a firm

If all 4 are strong, chances are that everyone including

customers, employees and shareholders are happy

Organization

Employee

Engagement

Customer

Loyalty

Business

Results

SUCCESS

Organization Focus – Not Clear

The company doesn’t have vision and mission

statements

These are important to set direction and tone of the company

and which inspires you, your people, partners and customers

No Firm wide Mission or Vision means

Direction-less growth

There are no concrete future plans in place

There is a huge disconnect with employees

S ym p t om s

Employee Engagement - Low

Low productivity Significant increase in absenteeism

Deadlines are hardly followed

Tendency to postpone work

Lack of cooperation with administration Strong sense of resistance towards any change in internal

administration

Refrain from participating in team building activities

Strong bond among themselves but not with the firm

No HR department

No appraisal system for employees

No clear career growth path for employees

Symptoms

Customer Loyalty & Results

Customer Loyalty - Good

Most clientele is in Gulf

Although there is a Single

Major Client, howeverover years the client has

been very loyal

Major source of revenue

Business Results - Average

Revenues have been

average

Profitability has not beenvery good over years

However, forecasting revenue & growth is difficult

Fishbone Analysis

Challenges for Organization

Increased Non-billable hours due to bugs andpatches

Regular attrition happening in the organization

Lack of punctuality

Absenteeism

Resistance to change

Deadlines not met properly

Employee

productivityis very low

Direct impact

on revenue

Recommendations

Highly productive and motivated employees

Other HR

practices

Recruitment

processes

Organizational

functioning

Organizational functioning

Mission and Vision

• Formulate a proper mission & vision statement

• Communicate to all Stakeholders

Regular communication program

• Keep employees aware of projects, targets, realized revenues• Have them well informed of organizational progress

Flexible timings based on work

• Gives greater degree of independence and freedom

Continuous engagement through programming events and related activities• Provides a greater sense of respect and worth

Process documentation

• Make employees realize the organizational initiatives

Recruitment process

Comprehensive on-boarding process

• Introduce them to organizational way of working

• Familiarize the organizational procedures

Referral programs

Known recruits from familiar institutions

Informal

communication

channels

Prepares them

for reality

Other HR Practices

Well defined appraisal system

• Incentive to put in better efforts

• Accelerated career path

Grievance redressal mechanisms

• Formal platform to anonymously report problems and issues

HR policy manual

• Clarity in terms of organizational policies

Comprehensive feedback mechanisms

• Option for peers & subordinates to provide feedback

http://nucoreindia.com

ENV Project Group10

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