EUDATA WCSLeap to Next Generation

Customer Care

Are you addressing all

the expectations of

your online customers?

Your ChallengeIncrease Web site convertion rateIncrease Customer RetentionUnderstand your customer behavior

Improve the productivity of your agentsIncrease the results of your marketing campaignProvide to customers remote access to your branches

We Develop

products that enhance WEB customer care performance

We are Experts in

integrating these products into complex

customer platforms

We Specialize in multichannel

customer interaction

What We Do

CUSTOMER ENGAGEMENT• Static Button on Web Sites, Email,

Banner• Proactive Engagement based on

customer activity• Expert Advisor• Lead Profile• Georeference

REAL TIME COMMUNICATION • Email• Web Call Back• Chat• Audio Video• Collaboration• Support for Web, Mobile,

Kiosk

CONTACT CENTER• Agent Desktop• Quantitative + Qualitative

Analytics• External CTI and Voice

Portal connectors• Visual IVR

WCS

As a Servic

e or

On Premise

We provide the best Video Chat in the market

WCS supports both Contact Center and Expert based EngagementMobile Devices are

fully supported (based on SDK)

Create a unique user experience with

SDKs. Everything can be custom.

Eudata WCS Competive Advantages

WCS Numbers

140.000/month session 5000/day Session3000/day concurrent agents10 Enterprise Companies

More than:

References:Business Case: http://www.eudata.biz/case-studies/

Customer Care

Branches, agency, Shop

Remote ExpertCUSTOMERS

Video Chat for Customer ServiceBusiness Impact: The impact on businesses is potentially high, because video is a media that will please consumers, as well as serve as a useful tool for field technicians

Benefit Rating: High

Eudata WCS identified as a “sample vendor” by Gartner in the Hype Cycle for:

- CRM Customer Service and Support, 2013- Hype Cycle for Contact Center 2013

Published: 23 July 2013Analyst: Michael Maoz

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research

publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research,

including any warranties of merchantability or fitness for a particular purpose.

Video Chat for Customer Service

“We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.

Agent Experience

Customer Position

Customer Info

Collaboration

Agent Status

Session Control

Hipo Sighted

Full Web based Customer info Geolocalization Multichat Internal Trouble

Ticketing (Result) Collaboration

Features Transfer to agent Email resume Audio and Video

Available also as Client or SDK (Java, .NET) for external integrations

Chat Window

Video Panel

(Option)

Session Email

Trouble Ticketing

WCS Channels

CHAT/Email AUDIO/VIDEO

Clientless

Create Real Time communications between Experts or Branch staff and customers

Local or Virtual BranchCustomer

Expert Advisor

Mobile SDKs

Integration of the Chat, Audio/Video and collaboration features into Mobile APPs

Contact us

Welcome in your:APP

Login:Pwd:

Wait for an agent… Welcome! Send

The as a service WCS

The Full capacity of WCS, directly from the cloud

www.unyco.net

Video-Chat with a UniCredit Consultant on the official web portal and on Online Banking via Internet

VIDEO-CHAT WITH THE CONSULTANT

UNICREDIT DIRECT

POSITION IS A KEY

Inserted into the Home Page BVI In a month more than 4 times of contacts increase

EFFICENCY

Tool: multichat Training: reduce chat duration is a key for your agents

Process

Commercial Video-Chat works with end2end sales processes; developing of:

Document sharing Desktop sharing

To better support remote sales

CUSTOMEREXPERIENCE

Easy to use for end customer Clientless

About 4.000 Video-Chat/Month

Full Featured Platform

Mobile, Web, Proactive, Expert 12000 monthly Contact Center Session 5000 Family Banker and 1 million of

customers

Next step

Mobile extension Increase customer usage Deeper integration into customer

processes

Communicationsales@eudata.biz

More Infowww.eudata.biz/products/wcs/

eudataVia Melchiorre Gioia 55/C

20124 Milano

tel.: +39 02 45495098fax : +39 02 45495099