Future of Performance management

transcript

Performance management: the futureIngrid Koehler

Sept 2010 www.local.gov.uk

Tuesday, 21 September 2010

The future of performance management is uncertain• Regulatory

framework?• How local is local?• PIs?• Cutting not

improving?

www.local.gov.uk By lanx1983

But some things are clear

• Place• Stronger emphasis on VFM• Openness• Accountability• Principles are still in place, but process must

change• more important than ever from a risk

management perspective• ...and support is in your hands

Priorities for PM improvement

Improve PM ProcessPresentation ServicesData quality and softwareCulture changePerformance reportingCommunications of perf informationPM in Partnerships Governance

Feedback from Improvement Services• Measurement not management• Need for strategic leadership• Efficiency now is whole new territory• Integrating service and financial planning

within prioritisation• The technology can be a distraction• Help with tools and techniques (e.g. OBA)• Workforce planning and PM

What needs to change

• Break out of the mechanical approach to cope with more flexible and organic situations, chaos and complexity, systems thinking etc.

• To see Performance management as an integral part of the way improvement and innovation actually happen rather than as if it can stand on its own

• Performance management as a way to manage performance down, while minimising risk

How things are going to change

Open performance, open data and open support

By opensourceway

What is open?

Open is social.

So what is social media?

As common as gossip

Gossip_bench by ercwttmn on Flickr

As revolutionary as the printing press

The original moveable type by Purdman1 on Flickr

No need for tech fear

The tools are simple

Anyone can do it, most people do

More important to know your stuff, than your code

Is it about the tools?

Don’t be fooled by the tools

Collaboration

TalkPeople

Think of social as civic

Using social media for PM

Understanding needs

Consulting on priorities

Doing it!

Reporting performance

Accountability

Listening to citizens

Monitoring social media conversations

Strategic engagement

Consulting on priorities

Online/offline consultation

Targeted campaigns

Making savings

Issues based campaigns

Maps and geographic mashups

Better understanding

need v. Provision gaps

User input to maps adding extra

Behaviour change via Social media

• Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content.

• Sussex Safer Roads, Embrace Life video

Information provision

Councils in Staffordshire

providing hygiene ratings

Restaurant customers provide

reviews

Reporting performance

Web based reporting

Not usually very ‘social’

Still some way to go

Open performance: CapStat

http://capstat.oca.dc.gov/

Two way performance exchange

Qualitative performance

Humanising performance

Real stories

Doesn’t have to be online

Photo credit: Erik Hersman on Flickr

Accountability

Explaining performance

Transparency

A platform to discuss http://leaderlistens.com Mike Freer, Barnet

The next phase of the web and the real opportunity to save money, enhance democracy and improve services

Photo: Hegemonx

Open data

Value of open data

Linked data• Ability to link relevant data to make something even more

Public data• Inherent value (transparency, democracy)• Cool, high value, customer-focused apps

Citizens in control• Ability to manage your own data• Implications for health and social care

Open data agenda

It’s not just expenditure data

Linked data

via Paul Davidson of LeGSB

Open and linked data

• Open data isn’t always linked• Linked data doesn’t have to be open• Open data requires ‘machine readable’

formats• Linked data requires some fiddly technical

stuff, but means we’ll get more use from our data

Open Support

Social media enabled practice development

Photo: wildxplorer

Productivity programme

• Data and transparency strand• Skills• Unit cost data• Benchmarking tools• Leading practice examples• ‘New media’

Lots of information to support PM

But little connectivity

Building on existing success

Policy and Performance, 3000+ members, 2009 CoP

of the Year

Collaborative content

www.communities.idea.gov.ukPolicy and Performance CoP

Popularity to collaboration

Future of Performance management

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