Post on 13-Dec-2015
transcript
HP OpenView eCare is a fast, efficient way to access always-on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support
multi-platform, OpenView environments.
Please mouse click to continue with the tour of HP OpenView eCare.
OpenView eCare www.openview.hp.com/services
Menuplease choose one of the following areas
Exit
Menu
2. Troubleshooting
3. Support Offerings
4. Stay Connected
5. Problem Reporting
7. Using Products
8. Training
1. Main Page: support.openview.hp.com
6. HP NetAction Product
Main Page
HP OpenView eCare consists of eight main support and resource functions.
4. Problem Reporting1. Troubleshooting
2. Support Offerings
3. Stay Connected
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5. Using Products
6. Training
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7. Developer Support
Programs
• Submit & track support calls.
• Software Update Manager
• Auto Pass Passwording
• Register for email
notification of fixes.
• Learn from the on-line
OpenView community.
• Manage your support contract.
• Available 24 hours a day, seven days a week.
8. NetActionProducts
• Bluestone
•Opencall
•And others
Troubleshooting
We have an enhanced Knowledge Base to help you Self-Solve.
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You can search by Key Words
Knowledge Resources Includes:
• Application Notes
• Engineering Notes
• Product Manuals
• White Papers
• FAQ’s
• Known Problems
• Patch Documentation
Troubleshooting
Document ID Lookup on our Knowledge Base can help you find your answers.
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You can search by Document IDDocuments include:
• Engineering Notes
• Patches
•Known Problems
Support Offerings
You can choose the appropriate Level of Support for your Service Contract.
Customer Care Standard
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Customer Care Premier
Customer Care Extended
Customer Care Advantage
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Partner CareExtended
Support Offerings
Developer Support Programs
Different Types ofDeveloper Programsto meet your needs.
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Here is an exampleof one type of program for NNM, ITO, and ECS.
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Partner Care
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Partner Care Program
Find out more about our Partner Care Programs to meet your needs
Stay Connected
Discussion Forum
Browse other Categories
See participants messages by subject, category, or author.
Choose other ITRC Links
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Discuss OpenView with other OpenView users!
• The ITRC is home to information on HP-UX and HP Hardware.
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For personalized notifications of:•Proactive patches•Known problems
Email Registrations
Stay Connected
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Stay Connected
Network with others in the OpenView Community
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OpenView Forum Internationalwww.ovforum.org
(external link)
Stay Connected
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Remote Support Sessions
Learn about how remote support sessions could help resolve your incident.
Submit a support call electronically through the HP IT Resource Center.
HP OpenView eCare will take you to the login/register screen.
Problem Reporting
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Track a previously submittedSupport Call
After entering your login and password (see previous slide), you will be taken to the Software Call Manager Main window to enter the Case ID here.
Problem Reporting
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Problem Reporting
Here you can see the technical product support telephone numbers worldwide.
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Additional country numbers on website.
Product Support Telephone Numbers
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HP NetAction Support
NetAction Software Support
All your NetAction Product Needs.
Blue Stone
Opencall
Process Manager
Many others…
Using Products
HP OpenView Manuals
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You can browse throughmanuals electronically for your OpenView Products.
Just choose the Product and Version Number.
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Using Products
Licenses and Passwords
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Obtain information for evaluation passwords.
Move existing licenses and migrate licenses to new products.
Generate permanent passwords for new products.
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Using Products
Software Updates
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Use SUM to request or download software updates.
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Using Products
HP OpenView Software Patches
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Obtain the latest patches for your OpenView product.
You can select by:•Product•Keywords•Patch Name
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Using Products
HP OpenView Online Demos
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See how these OpenView products can provide solutions for your business.
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Manage your Support Contract
Access HP‘s Support Contract Assistant
Request contract assistance (form site)
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Using Products
Find out about Product Obsolescence
This area describes the HP OpenView product obsolescence policy, including the product support life cyle.
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Using Products
Process Documentation
Have questions about entitlement, or software updates?
In this area, find answers to those questions and more.
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Using Products
HP OpenView Training
Training
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View classes and schedules for training at the HP OpenView University.
Find out more information on the HP OpenView Consultant Certification Program.
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HP Education Services
Training
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View classes and schedules for OpenView Products through the HP Education Services.
Thank you for your attention and interest in this eCare Tour. We hope you enjoy using the
HP OpenView eCare website for your OpenView support needs. Click on the above
url to go to the eCare Website.
End the tour with mouse click
OpenView eCare www.openview.hp.com/services
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