HP OpenView eCare is a fast, efficient way to access always-on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support

multi-platform, OpenView environments.

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OpenView eCare www.openview.hp.com/services

Menuplease choose one of the following areas

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2. Troubleshooting

3. Support Offerings

4. Stay Connected

5. Problem Reporting

7. Using Products

8. Training

1. Main Page: support.openview.hp.com

6. HP NetAction Product

Main Page

HP OpenView eCare consists of eight main support and resource functions.

4. Problem Reporting1. Troubleshooting

2. Support Offerings

3. Stay Connected

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5. Using Products

6. Training

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7. Developer Support

Programs

• Submit & track support calls.

• Software Update Manager

• Auto Pass Passwording

• Register for email

notification of fixes.

• Learn from the on-line

OpenView community.

• Manage your support contract.

• Available 24 hours a day, seven days a week.

8. NetActionProducts

• Bluestone

•Opencall

•And others

Troubleshooting

We have an enhanced Knowledge Base to help you Self-Solve.

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You can search by Key Words

Knowledge Resources Includes:

• Application Notes

• Engineering Notes

• Product Manuals

• White Papers

• FAQ’s

• Known Problems

• Patch Documentation

Troubleshooting

Document ID Lookup on our Knowledge Base can help you find your answers.

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You can search by Document IDDocuments include:

• Engineering Notes

• Patches

•Known Problems

Support Offerings

You can choose the appropriate Level of Support for your Service Contract.

Customer Care Standard

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Customer Care Premier

Customer Care Extended

Customer Care Advantage

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Partner CareExtended

Support Offerings

Developer Support Programs

Different Types ofDeveloper Programsto meet your needs.

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Here is an exampleof one type of program for NNM, ITO, and ECS.

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Partner Care

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Partner Care Program

Find out more about our Partner Care Programs to meet your needs

Stay Connected

Discussion Forum

Browse other Categories

See participants messages by subject, category, or author.

Choose other ITRC Links

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Discuss OpenView with other OpenView users!

• The ITRC is home to information on HP-UX and HP Hardware.

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For personalized notifications of:•Proactive patches•Known problems

Email Registrations

Stay Connected

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Stay Connected

Network with others in the OpenView Community

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OpenView Forum Internationalwww.ovforum.org

(external link)

Stay Connected

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Remote Support Sessions

Learn about how remote support sessions could help resolve your incident.

Submit a support call electronically through the HP IT Resource Center.

HP OpenView eCare will take you to the login/register screen.

Problem Reporting

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Track a previously submittedSupport Call

After entering your login and password (see previous slide), you will be taken to the Software Call Manager Main window to enter the Case ID here.

Problem Reporting

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Problem Reporting

Here you can see the technical product support telephone numbers worldwide.

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Additional country numbers on website.

Product Support Telephone Numbers

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HP NetAction Support

NetAction Software Support

All your NetAction Product Needs.

Blue Stone

Opencall

Process Manager

Many others…

Using Products

HP OpenView Manuals

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You can browse throughmanuals electronically for your OpenView Products.

Just choose the Product and Version Number.

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Using Products

Licenses and Passwords

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Obtain information for evaluation passwords.

Move existing licenses and migrate licenses to new products.

Generate permanent passwords for new products.

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Using Products

Software Updates

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Use SUM to request or download software updates.

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Using Products

HP OpenView Software Patches

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Obtain the latest patches for your OpenView product.

You can select by:•Product•Keywords•Patch Name

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Using Products

HP OpenView Online Demos

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See how these OpenView products can provide solutions for your business.

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Manage your Support Contract

Access HP‘s Support Contract Assistant

Request contract assistance (form site)

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Using Products

Find out about Product Obsolescence

This area describes the HP OpenView product obsolescence policy, including the product support life cyle.

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Using Products

Process Documentation

Have questions about entitlement, or software updates?

In this area, find answers to those questions and more.

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Using Products

HP OpenView Training

Training

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View classes and schedules for training at the HP OpenView University.

Find out more information on the HP OpenView Consultant Certification Program.

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HP Education Services

Training

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View classes and schedules for OpenView Products through the HP Education Services.

Thank you for your attention and interest in this eCare Tour. We hope you enjoy using the

HP OpenView eCare website for your OpenView support needs. Click on the above

url to go to the eCare Website.

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OpenView eCare www.openview.hp.com/services

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