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SAP Enterprise SupportDigital Business Services
SAP Enterprise Support Value MapsYour Fast Lane To Support Expertise
INDUS Customer SHARING session – Aug 11, 2016
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SAP Enterprise SupportProactivity from day one complementing first class issue resolution
Cloud
Proactive andpreventive support
On-Premise Hybrid
Across alldeployment optionsSAP Enterprise Support
Collaboration Mission CriticalSupport
Empowerment Innovation &Value Realization
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Area Selection of available tools and servicesBook services via theSAP Enterprise Support Academy
Continuous quality checks & improvementservices
Continuous quality check configuration check
Continuous quality check going live support
Continuous quality check SAP EarlyWatch Check
Best practices
Availability and continuity management
Job scheduling management
Landscape and configuration best practices
Quick-IQs
How to manage messages on the SAP Service Marketplace
How to maintain an SAP router for your system
How to size the adaptive processing server
Expert-guided implementation sessions
Authorization concept & roles in SAP Solution Manager 7.1
Data volume management
SAP Enterprise Support engagement methodology
Guided self-services
Performance optimization
Business process analytics and improvement
SQL statement tuning
Accelerated innovation enablement sessions
Enhancement package installation workshop
Extended implementation content for LoB
New functionality in SAP ERP
Meet-the-expert sessions
Application Lifecycle Management (ALM)
SAP Solution Manager 7.1 demo
SAP HANA introducing the SAP HANA studio
Impl
emen
t
Ope
rate
Inno
vate
* Selection and delivery of services to be decided between SAP and customer and according to contract
15+ availableguided self-services
190+ available acceleratedinnovation enablement sessions
630+ availablemeet-the-expert sessions
50+ available expert-guidedimplementation services
170+ availablequick-IQs
60+ availablebest practices
20+ availablechecks and services
SAP Enterprise Support: 1.100+ Services & Tools Available*Coverage for any situation
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SAP Enterprise Support: 1.100+ Support Services AvailableCoverage for any situation
availablebest practices60+ available
quick-IQs170+
available expert-guidedimplementation services50+ available guided
self-services15+ Available acceleratedinnovation enablementsessions190+
available meet-the-expertsessions630+available checks
and services20+
+ +
+
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SAP Enterprise SupportHow do I find the right service for my business challenge?
How do I find the best wayfrom point A to point B?
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Answer: Value Maps !
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Think of SAP Enterprise Support value maps as a form of navigationsystem that helps you quickly identify the relevant SAP EnterpriseSupport services, tools, and expertise for your business needs.
https://support.sap.com/esacademy
Experience Simplification -Navigate to solutions Expert Guidance Social Business
Collaboration
SAP Enterprise Support Value MapsThe unique navigation system for maximizing success powered by the SAP Enterprise Support Academy
Get personal remote guidance from SAPsupport experts and engineers whomoderate each value map space.
On-demand expertise via a cloud-basedsocial collaboration platform (SAP Jam),connecting you directly with SAP expertsand peers – also available from yourmobile device.
Simply navigate to the relevant SAPEnterprise Support value map anddiscover different roadmaps to enableyou to swiftly leverage the businessbenefits to overcome the most commonbusiness challenges.
Learn more about SAP Jam >
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Cloud Value Maps
ü SAP JAM
ü SAP S/4HANA Cloud Edition
ü SAP SuccessFactors
Application Lifecycle Management (ALM) Value Map
ü Technical Monitoring & Alerting
ü Change Control Management
ü Test Management
Further general available Value Maps
ü SAP Solution Manager Setup
ü SAP S/4HANA & SAP HANA
ü SAP Fiori & Digital Platform
ü Business Decision Makers
ü Analytics Solutions
ü Data Volume Management
ü Security
ü Custom Code Management
Available SAP Enterprise Support Value Maps
SAP Enterprise Support value mapsà https://support.sap.com/valuemaps
Gen
eral
Avai
labi
lity
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SAP Enterprise Support Value MapsSocial Business Collaboration & Support based on SAP Jam
Objective baseddelivery
ReducedTime to value
Platform: SAP Jam(Social Business Collabration)
Customer
Customer
Select & Join Value Map
Guidance & required deliverables
How to leverage operationalguidance with our Supportofferings? Efforts?
Outcome: ReducedCustom Code withSupport tools &services
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SAP Enterprise Support Value MapsQuickly identify relevant SAP Enterprise Support deliverables
Identify pain pointsand sign-up for theSAP EnterpriseSupport value mapsvia the SAP EnterpriseSupport Academy
Learn how to workwith SAP Jam withinonboarding & welcomesessions. Receiveexpert guidance fromsupport engineers toexecute the youraction plan
Utilize fast the rightSAP EnterpriseSupport tools,services andexpertise to meet yourindividual target
Triggers
Validate your resultsand exchange withyour peers
Onboarding Execution Validation &Success
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OBJECTIVEACHIEVED
GETTING STARTED with Innovation & Value Realization/ Example: Enterprise Support Value Map for S/4HANA & SAP HANASAP Enterprise Support value maps enables you to quickly identify the relevant SAP Enterprise Support services, tools, and expertise to achieveyour objective.
Questions/ functional help required?Functional Experts collaborate via SAP Jam
DISCOVER THE BUSINESSVALUE
ü Knowledge transfer ofS/4HANA & SAP HANA
ü Business Scenariorecommendation forS/4HANA
ü S/4HANA & SAP HANAIndustry roadmap andStrategy
ü …
01
SELECT YOURSCENARIO &OBJECTIVE
e.g. Plan your transition toSAP HANA
PLAN THE IMPLEMENTATION– QUALITY ASSURANCE
ü Data Volume Management,Custom Code and Sizingpreparation.
ü Data provisioning tools andSAP HANA modellingprinciples
ü SAP Continuous QualityCheck for Implementation/ Migration / Upgrade
ü …02
SET UP - IT OPERATIONS
ü SAP HANA Administrationand Operations.
ü SAP HANA Technicalmonitoring andTroubleshooting
ü SAP HANA Early WatchAlert configuration
ü …
03
OPTIMIZE THE PRODUCTIVESOLUTION
§ SAP HANA performancemonitoring
ü SAP Continuous QualityCheck for continues SAPHANA configuration andBusiness processoptimization
ü New SAP HANA innovationenhancements
04
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SAP Enterprise Support Value MapsBenefit: Reduced time to value
Access here >
Next Milestone: November 15, 2013
Estimated effort: 20 days
Services consumed: 4 200
Start Today!SAP Enterprise Support value map
• Navigate faster to solutions- with an objective based delivery approach,- a clear perspective depending on your needs and requirements,- at full flexibility: Start ‘small’ with quick wins and decide to go‘bigger’ if the business value is given
• Expert Collaboration- with peers and SAP experts- centralized access point to all relevant offerings
• Utilize the right tools, services and expertise- to improve your operation- faster, simpler and more transparent (time savings)- identification through user-friendly procedure and a clearexecution plan
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SAP Enterprise Support Value MapsSelected customer benefits
20% Savings on systemmigration effort 1
20% Reduction in custom-code management 3
30% Higher business processperformance 2
Today, more than 3,500 customers –representing more than 5,100 users –rely on SAP Enterprise Support valuemaps.
More than 95% of our customersagree, that SAP Enterprise Supportvalue maps help increasetransparency of the SAP EnterpriseSupport portfolio. 7
More than 90% of our customersagree, that SAP Enterprise Supportvalue maps help to eliminatepredefined pain points and addresstheir business challenges. 7
40% Faster planning 2
30% Reduction in searchingefforts 5
5% Performanceoptimization 4
SavedSeveral days ofconfiguration effort 5
Innovation without disruption 6
Reduced Third-party consultingfees 4
Sources: SAP Customer References: 1 Dongkuk Steel Mill; 2 Join-Auto; 3 Ipragaz; 4 Adelaide Brighton; 5 Toronto District School Board; 6 Komatsu Cummins; More customer references7 Results based on a survey, conducted amongst SAP Enterprise Support value maps customers
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SAP Enterprise Support Value MapsGet started today
SAP Enterprise Support AcademySAP Enterprise Support Value Maps are embedded in the SAP Enterprise Support Academy.à https://support.sap.com/valuemaps
Get
star
ted
toda
y!
https://support.sap.com/valuemaps XXhttps://support.sap.com/valuemaps Xü Get an overviewü Learn more about objectives, project duration and
benefitsü Find all generally available SAP Enterprise Support
value mapsü Receive latest news and information about
upcoming pilotsü Sign up
SAP Enterprise Support value maps landing page
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SAP Enterprise Support Value MapsThree simple steps to register
https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X
Step 1 Step 2 Step 3
Click on ‘Sign up here’ Choose ‘Value Map topic’ and‘objectives’
Provide your ‘Contact Details’ andclick on ‘Next’ & ‘Finish’
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SAP Enterprise Support Value MapsMobile Access
Drive anytime, anywhere social businesscollaboration with SAP Jam Mobile.
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Key Links for Enterprise Support information
Enterprise support
Enterprise support Academy
Contact us (CALL-1-SAP / CIC)
Customer center of expertise
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Thank you
Contact information:
For further details, please contact your SAP Enterprise Support Advisor or send ane-mail to:sapesvaluemaps@sap.com
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to developor release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible futuredevelopments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any timefor any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to placeundue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.