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Interpersonal skills

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Why Interpersonal skills needed?

To improve Relationship Working environment Leadership skills Productivity All round success Liking by others

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Interpersonal skills

Personality development

Leadership skills

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What are the inputs?

Listening Verbal communication (oral and

written) Non verbal communication Managing criticism Giving praise Managing conflict situation

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Listening

Time spent on speaking, writing and listening

Active listening Avoid attitudinal barriers –

prejudice, preoccupation, casual attitude, egocentrism

Alert to all cues and give feedback

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Verbal communication

Oral and written Empathise Alert to feedback – eye contact Clarity Be interesting Delivery of your oral

communication

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Non verbal communication

Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions

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offering constructive criticism

Understand why you are making critical remark

Understand other person’s perspective - empathise

Criticise behaviour and not person

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prpoint@vsnl.com

offering constructive criticism

Avoid sounding judgemental Avoid critical overload – avoid

several complaints at a time

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Responding to criticism

Recognise value of criticism Understand the perspective of

the person criticising Understand accurately the

criticism – check out non verbal cues

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Responding to criticism

Maintain your authority to make your decisions

Seek constructive changes to the behaviour that prompted criticism

Communicate clearly how you feel about the criticism

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prpoint@vsnl.com

Giving praise

Power of praise – motivation Make praise specific – praise

progress – timed properly Be sincere and honest Never overdo praise

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Managing conflict situation

Disagreements due to seeing, hearing and interpreting differently

Badly managed conflict damages relationship

Resolve conflict – win win situation

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To become a good leader

Good interpersonal skills Be proactive Effective oral and written

communication skills Organising works effectively –

discipline in work situation – Planning and execution

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To become a good leader

Taking timely decisions – delayed decisions cause damages

Always positive thinking – using positive words

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Case studies

Can we discuss some case studies – avoid names – discuss only issues or

problems

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Thank you