Interpersonal Communication Skills

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Interpersonal Communication Skills

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What is Interpersonal Communication?

The process through which people create

and manage their relationships, or

exercising mutual responsibility in

creating meaning.

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Organizational ContextThe organizational context of how

interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:

Meetings

Delegation

Motivation

Facilitation

Coaching

Problem Solving

Selling

Leading

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Interpersonal Skills Man is a social animal

We must respect the views & sentiments of others.

When we want to differ their views, we must very politely give hints to them without hurting their feelings

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Interpersonal Skills

listening

questioning

language & communication

using

feedback

conflict handling

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ESSENTIAL INTERPERSONAL COMPETENCIES

–Self awareness–Control–Motivation–Acknowledging the interests of

others –Communication skills

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Team Work People of either gender, different age groups,

qualification, status & skills work as a team with a common objective of accomplishing the task

The success of any organization largely depends on the coordinated efforts of its employees

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Group Dynamics

Team Roles

Team Development

Conflict & Resistance

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Assuming Team Roles

Self-Oriented

Team-Maintenance

Task-OrientedInitiating andCoordinating

Seeking Information

Setting Procedures

Encouraging

Harmonizing

Compromising

Controllingand Diverting

Withdrawing

Seeking Attention

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Effective TeamsHave a clear objectiveShare a sense of purposeCommunicate openly and honestlyReach decisions by consensusThink in creative waysKnow how to resolve conflict

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Resolving Team Conflict

Proaction

Communication

Openness

Research

Flexibility

Fair Play

Alliance

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Express Understanding

Uncover Resistance

Evaluate Objections

Withhold Arguments

Overcoming Resistance

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Understanding Two Questions?

What do we know about our abilities?What do others know about our abilities?

Unknown Known

* Based on the Johari Window of Interpersonal Development

Known

Self

Others

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The Johari Window Model — Joseph Luft and Harry Ingham

The Johari Window is a communication model that can be used to improve understanding between individuals in a group.

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Aim is to increase the open area

Feedback develops the open area by reducing the blind area.

The open area can also be developed through the process of disclosure, which reduces the hidden area.

The unknown area can be reduced in different ways: by others' observation (which increases the blind area); by self-discovery (which increases the hidden area), or by mutual enlightenment - typically via group experiences and discussion - which increases the open area as the unknown area reduces.

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Effective interpersonal communication can be achieved by :

Treating each other with respectNot interrupting one anotherNot volunteering othersSpeaking only for ourselvesSpeaking but not too often or for too longChallenging the behavior not the personRespecting confidentialityAccepting mistakes

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Interpersonal Communication Skills

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