Post on 12-Apr-2017
transcript
Innovation is the driving force of iWE
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The main interest of an innovation is to change the behavior of the user without asking him to change his behavior.
Adrian Ho, founding partner @ Zeus Jones
R&DInvestment
5 M€
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Policyholder at the heart of the system and increasingly connected
1 single folder with all the data of the claim
No loss of time between each contribution
Per profile role, rules and rights management
Real time access to all the data
The overall benefits of the solution
The benefits forthe risk manager
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With iWE, I can :
have a 360° view of all my claims that are going on
detect the ones that are proceeding smoothly and the ones where it seems there is a problem
measure performance on claim solving and share this with the insurer and the broker for further improvements
Make a deep dive in one claim and know everything about it when I need it, even from my smartphone Elena
Risk Manager
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The benefits forthe supervisor
With iWE, I can :
see what is going on in a claim even if the broker is managing it for me
react instantaneously when a customer or any other actor has a question about the claim
anticipate the status of a claim in order to be proactive in the collaboration with the broker and the adjuster to solve it
have facts and documents that will allow to explain the reserves I am proposing for my claims to feed accurately financial reports
show my key customers that digital transformation is not just words and that they get value from it
JulySupervisor
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The benefits forthe claim handler
I would like :
to have everything about the claim in one place
not to be so frequently called or mailed for any minor request from the other actors in the claim
to have the claim info even when I am on the field
JohnClaim handler
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Platformtemplate
Affinity insurance
iWE allows an end-to-end management of the customer relationship from subscription to repair
Platformtemplate
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Claim collaborationiWE focuses on the policy holder experience to facilitate the solving of the claim from the customer perspective
Platformtemplate
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Gold ArgusOutstanding initiative in customer management
ArgusDigital innovation for claim
management
Serial risksiWE allows a wide scale management of victims claims for their beginning to their compensation
IWE Features
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Claim notification
- Form available anytime anywhere via web browser or mobile app
- Geolocation of the claim (mobile app)
- Direct recording of photos taken from a smartphone
Communication
- Integrated email management, possibility to send, receive and store e-mails from/to the claim folder
- Ability to send SMS from a claim- Preset of notifications on all major
events of the claim, other can be added through parameterisation
- Integrated videoconferencing (beta test)
Claim handling
- Processes and workflows already in the solution, customisable if needed
- Automatic generation of mails based on configurable templates
- Dashboard of cases in progress and tasks to be carried out, customisable if needed
- Automation of priority management (adjustable through parameterisation)
- Automation of alerts on threshold (adjustable through parameterisation)
- Integrated document management system for all document formats including audio and video files
- Document Previewer jpg, tif, pdf, png
IWE Features
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Data Management
- Preset and customisable data model
Security and Reliability
- Encryption of all data- Fully redundant infrastructure
User Management
- Preset user profiles (creation, deletion, modification) that can be adjusted through paramerisation
- Protection of data in two dimensions: access to a folder (defined by user) and access to data in a folder (defined by profile)
- Multilingual platform, language configurable by each user
iWEFigures speak for us
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+50 000claims managed a year
+215 000contacts registered
+35 000subscriptions
+15 000compensations
+200 000shared documents