Knowledge Support Services at National

Central Library Karl Min Ku, Director-GeneralAcademia Sinica 06/10/2009

Pacific Neighborhood Consortium 2009

-Digital Archives as Elements of Social Software-

Agenda1.Goals, Intention & Importance2.Contents-IR & SR3.Services- INCL (1)Design Concept (2)Models & Functions (3)Development Planning (4)Processing & Effect4.Expected Contribution

1. Goals, Intention & Importance

NCL Knowledge Support Services :★Goals: To be the digital knowledge center

of Taiwan★Intention: To set up a system that provides

ancillary services for procuring knowledge.

★Importance: NCL is responsible for Taiwan’s

library collection and services and vitally concerned with facilitating knowledge acquisition for

Taiwan’s readers.

2. Contents1/2-IR★IR: Institutional Repository (1) Ancient documents (rare books, rubbings of bronze and stone

inscriptions, etc.) (2) All new books published in Taiwan (3) All PhD and MA theses published in

Taiwan (4) All Periodicals published in Taiwan (5) Government publications (official gazettes, administrative

documents, etc.)

2. Contents2/2-SR★SR: Subject Repository (1) Subject: Taiwan Taiwan Memory, Taiwan Hakka Digital Library,

Taiwan Local Documents, Taiwan Arts and Literature, Taiwan

Humanities, Taiwan Family History (genealogy), Taiwan

Websites etc. (2) Subject: Sinology Publications, Combined collections of Ming

dynasty authors, International Sinologist Dissertation, Newsletter

for Research in Chinese Studies, etc. (3) Subject: News Video on demand (VOD), Newspapers,

Contemporary Literature and Historical Resources, etc. (4) Subject: Library Union Catalog, Bibliographies, Directories,

Cataloging, etc.

(1)Design concept(2)Models & Functions(3)Development

Planning(4)Expected

contribution(5)Processing & Effect

3. Services- INCL

INCL (National Central Library)

•I~Mine (My digital library)•Individuality•Information•Integration•Interactivity•Intellect

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(1)Design concept 1/3 : Name

Blogs

Discussion Forum

Albums

Weather Report

Audiovisual Database

Map Information

Events etc.

Current News

External Email

NCL Email

Calendar

Bibliographic Information

Personal Information

Meeting Schedule

NCL Announcements

Application Systems

NCL News

8• Limits of system authority

depend on users’ levels & profession.

iNCLiNCL

External Environment

(1)Design concept 2/3 : Portal

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(1) Design concept 3/3 : Web2.0

Commercial events

Other users

Multi-functional web platform

Social groups

Blogs

Photo and audiovisual

sharing website Website with

network effects

ParticipativeInfrastructure

Unique content created and controlled by the user

Documents, Pictures, Audiovisual, Etc

Interaction

Exchange

Bilateral communicationLinks

Merging

Sharing, notifying

Export

Exchange

Source:MIC, Institute for Information Industry )

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★ Key in user’s number &password→The individual Webpage appears ：• Individual has registered with the

system • Individual has never registered

with the system.• Individual information( schedule,

mail…)*Users design their own webpage

content ex:NCL information, e-news,

blog etc.

(2) Models & Functions1/3: Webpage

★ Readers (external users) ：•Information Search:PhD and MA theses, scanned images of ancient documents, special collections exhibits etc.•Notifications:NCL announcements, new books, arts activities etc.•System services ： Online services (forms and applications of all types, registration, downloading, etc.) e-learning platform, licensed database, etc.•Personal information ： calendar, online news, personalized notifications, etc. (such as reminders of new books added to the collection or upcoming courses the individual has registered for)

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(2) Models & Functions2/4: Use

★ Readers (external users) ：•Individual information management ： Connects to all of the individual’s information consolidated on the NCL system, such as basic information, learning information, usage status, etc.•Web2.0 ： NCL blog, NCL Discussion forum, voting etc.•Related links ： Cooperating organizations, online dictionaries, Google, etc.

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(2) Models & Functions3/4: Use

★ Colleagues (internal users) ：•Notifications: NCL announcements, meeting notices, email notifications , etc.•Administrative system: processing of administrative documents, operations management, collection search•Individual data: mailbox, calendar, online news, personalized notifications (such as reminders for courses one has registered for, salary transfer, abnormal login/logout record )•Individual information management: Connects to all of the individual’s information consolidated on the NCL system (such as basic information, service history, research records, awards and merit, usage status, etc.)•Web 2.0: NCL blog, NCL discussion forums, voting, etc.•Information search: PhD and MA theses, scanned images of ancient documents, special collections exhibits etc.• Related links ： Cooperating libraries, online dictionaries, Google, etc.

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(2) Models & Functions4/4: Use

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•Satisfaction with the content: knowledge and service•Front-end use: accuracy, convenience, and user friendliness•Back-end management: easy to administer and maintain.•Satisfaction with scope of use: all of NCL’s internal users and different kinds of external users.

(3)Development planning1/2: Key aims

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•Establish a singular and unified portal•Implement single sign-on (SSO) access for other services•Develop all of NCL’s related services•Link to related web sites

(3)Development planning2/2: Critical Items

•2009April-August: implementation of planning Established a trial commission (NCCU Computer Center) → Unified planning

•2009 September-December ： detailed needs survey and verification

Established a survey committee → Internal and external detailed needs survey and verification

•2010 January-April (contingent on funding): System analysis and design

•2010 May-August ： System development•2010 September-October ： System testing•2010 November-December ： System switching•2011 January-February ： System formally launching

（ Estimated time: 22-24 months ） 19

(4)Processing & Effect1/2: Processing

Our colleagues will be asked to bear with

these changes:• Disruption of customary usage

patterns• Increase in system security

management• Facilitation of rapid expansion of

resources- if users grow rapidly in number

• Difficulties in control and management of

projects- due to the use of new technology

• Initial content may be harder to complete-

as a result of unfamiliarity with the

new concept.

(4)Processing & Effects2/2: Effects

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★Create a personalized digital service space.★Set up a unified digital knowledge portal★Establish a flexible, digital expansion platform★Construct a solid foundation for the development of “Library 2.0”

4.Expected Contribution

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ThanksThanksQ & AQ & A