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8/14/2019 KPMG Software Testing Services_Generic
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Software Testing Services
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Table of Contents
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KPMG Testing Service
An Overview
2 Credentials and Alliances
Testing Service Offerings
Team Strength
Innovation and Competency
Thought Leadership
Case Studies8 Contact Us (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms
2affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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1. KPMG Testing Service - An Overview
KPMG is one of the largest professional services companies and one of the Big Four auditors & advisory firm in the world. KPMG hasaround 300+Software Testing consultants across the globe powered by the global testing delivery centers. Our innovation labs enable
competitive & innovative testing solutions across mobility, performance engineering, Testing life cycle automation, Test executionautomation, Model Based Testing, Service Virtualization and Cloud Testing.
156 countries 32,068+ Advisory Practitioners
Over $22.7 billion global revenueV e r t i c a l s
Financial Services DefenceEducation Energy and Resources
Consumer Markets Government and Public Spanning 3 centuriesSector2100 Advisory PartnersHealthcare IT / BPO
APAC: $4 bn annual revenueMedia and Pharmaceuticalsn era nmen EMA : $11.6bn annual revenue
Private Equity Real Estate andConstructionAmericas: $7.5bn annual revenue
Telecom Transportation andLogistics KPM
G
TES
TING
SERVICE
300+ Software Testing
consultantsGlobal test Test lifecycle
delivery automationcentres
Flexi testMobilityengagement
modelInnovative
Performance
testing engineering
solutionsInnovation Cloud testing
labs
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 3affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
http://www.kpmg.com/in/en/services/advisory/performance-technology/itas/pages/testconsulting.aspxhttp://www.kpmg.com/in/en/services/advisory/performance-technology/itas/pages/testconsulting.aspxhttp://www.kpmg.com/in/en/services/advisory/performance-technology/itas/pages/testconsulting.aspx8/14/2019 KPMG Software Testing Services_Generic
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2. Credentials and Alliances
C l i e n t Te s t i m o n i a l sNew defects that were out of the boxpreviously are now in the developersbasket once again, good stuff,appreciated. Major bank in UKThe conduct of the Verification andValidation activity was veryprofessional; It was a learningexperience for the members of the tankteam. The inputs given by you wouldbe used in our future projects.-
Leading organization for weaponsimulators
KPMG was most
professional andflexible in all ourInteractions, howevernever leading to adelay in the schedule.At no time was it feltthat KPMG wasimposing its ownknowledge over ourjudgments Leading Mexicoretail chain
The Take home splet at the beginning was achieved. Very effectiveand interactive. - Major defence organisation in India for AI and roboticsWe really appreciate all your hard work and effort to deliver ontime with quality. Leading IT service provider for USA
KPMG has partnered with the various technology vendors to ensure best in technology solutionsand a globalapproach to maintain high standards of software quality products.For additional benefits to our clients KPMG has multiple alliances which helps in catering an assorted advantagepackage.
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 4affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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3. Testing Service Offerings
Business Excellence (BE) service line is an integral part under KPMG Advisory practice providing Software Test Consulting. We adopt high
quality principles, standards, methodologies and strategies to provide testing solutions that are tailored to customer requirements. We provide end to
end test services across functional, performance, integration, database, automation, mobile and cloud testing backed by our extensive experience toensure end user satisfaction and maximize testing ROIs. Test Process Consulting
Test CoE Setup advisoryTest Automation and Tool
Advisory
TMMi based audit and advisoryTMMi based KPMG
Assessment & CertificationKPMG Test ProcessassessmentTPI, ISO Certifications
Functional TestingRegression TestingEnd to End system TestingInterface ValidationUser Acceptance Testing (UAT)Data Migration Testing
Test Consulting
Audits andAccreditation Specialised
TestingKPMG
Testing Services
Test Delivery TaaS
End to End TestSolution ConsultingBusiness Process ConsultingProgram Risk ConsultingTest Management ConsultingThird Party Vendor ConsultingUAT SupportCapacity PlanningPerformance TestingMobility Testing
Agile Based TestingUAT SupportSOA TestingMainframe TestingCloud TestingStaff AugmentationTest Innovation lab on hireTest tools on pay per use model
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 5affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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4.Team StrengthTechnical
Certified Professionals
Over 300+testing professionals with rich and mature industry experience . KPMG team is skilled with relevant software testing knowledge and mandatory IT trainings.
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 6affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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4.Team StrengthDomain
KPMG professionals are grouped by industry focus
Healthcare
Energy and Financial Governmentand Public
Resources ServicesSector
ConsumerMarkets
Our differentiation is derived from rapidperformance-based, industry-tailored andtechnology-enabled business advisoryservices delivered by some of the leadingtalented professionals in the KPMG global professionals network.
With combined industrial experience of
over 50 years in multiple domains and across various engagements, KPMG team brings reliability and trustworthiness to thecustomers.
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 7affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Innovation and Competency
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 8affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.1 Mobile CoEInnovation and Competency
Mobile CoE Performance Innovation BA QA Model Risk Based Model BasedEngineering Labs Testing Testing
O
urComp
et
ency
AndroidiOS
SymbianWindows Phone
Palm OSUIQ 2-3
RIM BlackBerry OSMeeGo from NokiaMultiple Mobile
PlatformsWe test across mobileplatforms and maintaintest automation scripts
for both native appand mobile browser
AppleBlackberry
GoogleHTCLG
NokiaSamsung
Sony
Mobile DevicesWe test for memory
leakage, handsetcompatibility, crash
scenarios, installationin addition to MWBPcompliance and UItesting on multiple
OS versions,configurations, andnetwork capabilities
Comprehensive
combination of
mobile devices with
up to date software,
accelerators,
emulators and
trained mobile
testersMobile Testing
LabWe have mobile test
lab on hire whichmaintains a huge
repository of latestmobile devices andtesting tools
Apples iOS SimulatorBlackberry SimulatorsGoogles Android SDK
LG Add OnSamsung Add OnWindows Phone
Emulator from
MicrosoftMobile SimulatorsWith simulators we
focus on earlydetection of bugs
using agilemethodology and helpin cost reduction by
using device prototypeFor example: An app forios7 can be tested evenwithout the aniPhone/iPad in place
Device AnywherePerfectoEggplantAppSee
Remote Testing
Location constraint is
resolved and the testing
is as efficient as
localized testing. Someof the tools we use
come with integrated
mobile cloud solutionFor example: A mobiledevice in France can betested from India
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 9affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.2 Performance EngineeringInnovation and Competency
Mobile CoE Performance Innovation BA QA Model Risk Based Model BasedEngineering Labs Testing Testing
Service
Portfolio
Performance tool advisory and test business setup support Load
Genera orIdentification of potential bottlenecks
using realistic data volumes andtransaction rates Request DB Server
Monitor &Controller
Performance TesterSuperior and surfeit speed, scalability App Se rver 1and reliability of the system under test Servers
Performa
nce
Benchmarking: Organizational goals
aligned to measurable business
goals and strategyTest Assessment services for testing
tool and also Third party vendorAssessment
Diagnostics
KPMG BenefitsPerformance testing coupled with expert diagnosis giving completeengineering solution
Technical and performance specialists foreseeing bottlenecks beforeproduct rollout
Mixed workload & heterogeneous testing methods to handle volatile andcomplex test environments
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 10affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.3 Innovation LabInnovation and Competency
Mobile CoE Performance Innovation BA QA Model Risk Based Model BasedEngineering Labs Testing Testing
KPMGs innovation lab houses enterprise class testing solutions for products like Oracle, SAP, Hyperion, Primavera, Business Intelligence and Siebel
Propose innovative solutionsby designing prototypes and
templatesTestingR&D
Aids in developing Proof of Conceptsfor clients
Proof ofConcepts
Translating research tometrics validity for better
Qualityproject m anagementEnablers
InnovationLab
InfrastructureSupport
Study and inspect licensed and open sourcesoftware testing tools
Technology Service virtualization reducingoperational costsAdvancements
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 11affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.4 BAQA ModelInnovation and Competency
Mobile CoE Performance Innovation BA QA Model Risk Based Model BasedEngineering Labs Testing Testing
Our BAQA model is the key success for projects that carry critical business risks. This approach integrates domain expertisewithin required testing phasesto deliver efficient test solutions.
BAQA Benefits Requirement prioritization aligned to customer focus
Business TestingAnalysts Experts
Well suited test approach during execution Well structured and organized test case suite Product knowledge aids in better risk management Early identification of business critical defects
BAQA Model Facilitating early automation enabling Meaningful interaction during triage calls with stakeholders
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 12affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.5 Risk Based TestingInnovation and Competency
Mobile CoE Performance Innovation BA QA Model Risk Based Model BasedEngineering Labs Testing Testing
Risk-based testing approach is a key factor and discussed for several practicalsituations like
Time to Market pressure
Smoke testing to ensure priority test cases are working successfully
Multiple releases impacting common regression test repository
High risk scenarios during Integration of 3rd party components
Key Benefits:
Enhanced focus on critical areas
Efficient and optimized test cases
Early discovery of problem areas helping to start prevention activities immediately
Improved focus on overall test goals, strategies, and directions for testing which canbe adjusted against problem areas
Functional risks can be monitored and mitigation strategies are suggested tomaintain product quality
Key Risk Identifiers
Business Technical External
KPMG ApproachWe consider risk factors across business oroperational, technical, external, e-business
failure model etcWe follow the heuristic and MOSCoW based
analysisProduct Risk Analysis to identify key risk areas
Customer involvement for key decisions andbaselining
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 13affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.5 Model Based TestingInnovation and Competency
Mobile CoE Performance InnovationEngineering Labs BA QA Model Risk BasedTesting Model BasedTesting
In Model based testing, therequirement documents arein the form of models thatcovers the entire businessfunctionality. The modelcould be in any of the belowformats:-UML,BPMN,VISIO
An MBT tool can process therequirements in the form ofmodel to create all the testartifacts required for testingautomatically thus providingtest design automation.
The MBT tool generates testwith minimal manual effort.This also includes a ready touse, tool-independentautomation framework whichenables quick start of testing.
KEY BENEFITS
40-45% effortreduction in testdesign phase
REQUIREMENTS MBT TOOL TEST ARTIFACTS Test Scenarios
INPUT TO MBT TOOL OUTPUT Test Cases Test data modelsTOOL Test Scripts AutomationFramework
KPMG VALUE ADDAvailability of Banking industry best business process modelers
Competency to work in various modeling tools and MBT Tools An integrated test solution for complete test life-cycle automation with MBT
Efficient traceability mechanism to enable easy mapping between requirements, test scenarios and test cases
10-15% effortreduction in
overall testinglife cycle
Requirements
are managed as
models enabling
easy change
management
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 14affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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5.6 KPMG Competency Center
KPMG Competency Framework Onboarding Checklist Industry certified professionals
2 weeks extensive training in software testing
Analyze and measure domain and testing tool competencyImprove resource efficacy to perfection
Ongoing skill check through mandatory training hours
We are the one of the leadingconsulting firms ableto deliver Lean certification training courses which are
accredited through Cardiff University BusinessSchools Lean Enterprise Research centre.
Key benefits Exhaustive experience in People evaluation Structured Knowledge /management
Phased, participative approach Milestone based approach
Clearly defined activities and deliverables
Unbiased data gathering through formal interview/ discussions
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 15affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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6. Thought Leadership
KPMG testing leaders are also active in various testing communities and forums. KPMG team portrays various roles suchas
Organizers Knowledge Partners
Audience Members
Key PresentersCorporate quizzes and testing surveys have beenconducted in among testing enthusiasts. Post in-depth analysis the surveys are converted to a
detailed testing report .
Our knowledge enablement sessions also includesvarious road shows, TMMi workshops that areconducted beyond the geographic divide
Conferences
Roadshows
Workshops Test Innovation Test Leadership Test in Action Emerging Technologies
ThoughtPapers
WebinarsSurveys Quiz
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 16affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Case Studies
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 17affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Test Advisory and Delivery services to FTSE 100 Oil and Gas Company
Objective To provide support in delivery assurance and test processes catering UAT
Client Challenge Client is an FTSE 100 Company providing integrated services across the oil & gas asset life cycle
in 29 countries worldwide
To build their capability, increasing the scale and scope of their service offering
Key Activities Deep understanding of the UAT testing process and expertise in implementing it
Re-running the existing UAT test scenarios and scripts
Identifying positive and negative scenarios, building test scripts for it and executing them
Benefits / Outcomes Quality delivery through early discovery of defects
Identification and implementation of processes
Increased operational approach to UAT
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 18affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Mobile Application Testing
ObjectiveTo provide support in mobile application testing on cross platforms- for Blackberry and Android
Client Challenge Requirement of Mobile Web Application testing on cross platforms
Complete testing solution within stipulated time frame
Key Activities Tools Used: selenium RC, Ant, Java, Jenkins
Centre of Excellence for mobile application testing. Development of automated test cases to testthe End to End functionality
Page Object framework was used in Mobile Web Application
Exhaustive set of Test analysis, design and execution activity for Mobile Web Applications
Benefits / Outcomes Widespread mapping of requirements, functional specifications and test design matrix to create
large number of test cases.
Robust methodologies and processes based on KPMGs expertise in executing testing projects
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 19affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Quality Management Coordination & Oversight for aHealthcare Insurance Provider
Objective Interpret the ISO 9126 metrics as per the software product
Client Challenge Customer wanted compliance with the ISO 9126 standard for all the software products
Key Activities Reviewed test policies and procedure to leverage any existing processes . Conducted and
documented interviews with client personnel .
Established ongoing coordination and status reporting protocols with client
Document a test strategy highlighting the testing approach, roles and responsibilities, high leveltest schedule, trading partner participation, and impacted systems for ICD-10
Produce a short and long term roadmap to close any gaps in preparation for ICD-10 testing.
Benefits / Outcomes Detected high priority issues and risks and placed an RTM that included service domains,
functions, and process flows.
Developed a QA/ Test Strategy that included recommendations on testing techniques and methods
Testing Strategy recommendations on the test environments and data management
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 20affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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IT Governance for a Bank in the Middle East
ObjectiveTo develop and assist in the implementation of an IT governance framework for an Islamic Bank in
UAE
Client Challenge Client is an upcoming Islamic Bank in Dubai, UAE
The client wanted to setup an IT governance framework to enable business-IT alignment andstreamline management of IT operations
Key Activities Identified process areas to be addressed in conjunction with client
Did Gap Analysis with respect to COBIT for identified process areas
Developed IT governance frameworkpolicies and processes
Conducted workshops for IT staff and selective business users
Benefits / Outcomes IT governance framework based on best practices like COBIT (Control Objectives for Information
Technology) and ITIL (IT Infrastructure Library)
IT policies to govern overall IT and provide controls
IT processes to streamline IT operations
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 21affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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ISO Advisory - Reserve Bank of India (Central Bank of India)
Objective To assist in developing Quality Management System for three key departments i.e. EconomicAnalysis and Research, Human Resources Development and Personnel Administration to improveinternal organizations business processes using ISO 9001:2008 standard
Client Challenge Identify improvement opportunities, follow world known Quality standard for following best practices
as expected by standard, to get recognition from third party on their process improvementcapabilities and to ensure that personnel from all level to contribute towards identifyingimprovements and implementing identifying improvements.
Key Activities ISO 9001:2008 awareness training to identified key personnel from the three departments QMS development and facilitation for drafting Quality Policy, Quality Objectives
Management Review Meeting, Internal Auditor Training and Internal Audits Facilitation, Trainingand Train-the-trainer
Assist the management representatives of above mentioned three departments for closing gaps/observations identified during pre surveillance audit and during certification audit
Benefits / Outcomes Quality Management System aligned to best practices of ISO 9001:2008 requirements
Identified set of measurements / KPIs for monitoring and measuring process performance
Easy adaptability of process framework by process practitioners due to their involvement duringprocess designing
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms 23affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Thank You
For more details, Please do contact
Raman KKPartnerBusiness Excellence, KPMGMob: +91 9611123136kkothandaraman@kpmg.com
Prasanth ShanthakumaranDirectorITAS, Bangalore, KPMGMob: +91 8095201489prasanths@kpmg.com Rajesh KannanManagerTesting Advisory
ITAS, Bangalore, KPMGMob: +91 9845466192
rajeshk@kpmg.com
(2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated