Post on 14-Dec-2015
transcript
Mark Fitzmaurice
Director and Master Trainer
Over 20 years
Dale Carnegie Training
80 countries
97 years, since 1912
7,000,000 people taken our programmes
In what areas do you
need to be more
effective at Influencing
People?
In what areas do you
need to be more
effective at Influencing
People?
What are some
challenges associated
with Influencing
People?
What are some
challenges associated
with Influencing
People?
Remember 20 random items, forwards and backwards, in the exact order, with the exact colour, without writing them down
Inside 4 minutes
What are you thinking?
Don’t criticise, condemn or complain
Give honest, sincere appreciation
Create in the other person an eager want
Become genuinely interested in them
Smile
Remember and use their names
Be a good listener
Talk in terms of the their interests
Make people feel valued and important,
and do it sincerely
•Avoid Arguments
•Show respect for other
person’s opinion
• If you are wrong admit it
quickly
•Begin in a friendly way
•Get the other person saying
YES, YES
•Let the other person do most of the
talking
•Let them think the idea is theirs
•See their point of view
•Be sympathetic with their ideas
•Appeal to the nobler motives
•Dramatise your ideas
•Throw down a challenge