© 2010 Jones and Bartlett Publishers, LLC

Umiker's Management Skills for the New Health

Care Supervisor, Fifth Edition

Charles McConnell

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Chapter 11

Team LeadershipTeam Leadership

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Team

a group of people who are

committed to achieving

common objectives.

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General Kinds of Teams

special-purpose teams

departmental teams

the greater team.

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Special Purpose Teams

Groups assembled for a specific purpose, as:Ad hoc, assembled for a specific

purpose and disbanded when that purpose is served

ongoing with permanent or rotating membership handling a certain kind of

business on a regular basis.

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Departmental Team

A group of employees and the

single supervisor to whom they

report.

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The “health care team”

essentially all those involved in

designing and delivering and

paying for health care; the

greater team.

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Project or Employee Team

a number of people with the

appropriate knowledge, skills,

or experience to undertake

some specific task as a group

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With Some Employee Teams:

There is a constant risk that a

given employee team could be

considered an illegal labor

organization under the National

Labor Relations Act (NLRA).

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Benefits of Teams

• Greater total expertise

• Synergy

• Improved morale

• Improved personnel retention

• Improved personnel retention

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Disadvantages of Teams

Teams are not always needed

Team building requires start-up time

Teams may become bureaucratic

When fast action is required, someone

must take charge and get things

rolling

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Team Failure

Poor leadership is the most

common problem leading to

team failure.

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Other Reasons for Failure

• Domination by some members

• Lack of organizational support

• Internal politics, hidden

agendas, etc.

• Cliques within the team

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Other Reasons for Failure (more)

• Destructive competition among

• Unrealistic expectations

• Disapproval of a team’s output

• Lack of progress

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Team Dynamics

The interactive forces brought

to bear by individuals singly or

collectively in a group activity

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Stages in Team Formation

• Stage 1: Confusion

• Stage 2: Dissatisfaction

• Stage 3: Resolution

• Stage 4: Maturation

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Group Norms

Functional

or

Dysfunctional

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Team Rituals

Primarily expressions of

appreciation such as, trophies,

awards, parties, picnics, and

special dinners.

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Team Leadership

The team leader must plan--

make the team effective and

efficient, encouraging them to

work smart.

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Team Leadership

Effective team leadership is

always strongly customer

oriented.

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Leadership Style

The ideal leadership style for team

building is based on the perception

that personal power is having

power with people, not over

people. Situational leadership fits

that perception.

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The Inherited Team

In taking over an inherited team you

have the disadvantage of having

had no voice in member selection.

An important early step consists of

getting to know your team

members.

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Rewarding Team Performance

Can be difficult because most

present reward systems are

based on recognizing

individuals, not groups.