Post on 14-Jul-2015
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Non Verbal & Verbal Communication By – N.G.Palit
What is Communication? ( In one proper sentence)
THINK-PAIR-SHARETHINK-PAIR-SHARE
What is Communication?
Communication is derived from a Latin
word “Communis”, which means “to share”. It can be sharing of ideas, concepts,
feelings and emotions.
Communication is a two-way
process
Communication is a
‘two-way process’. Sender to receiver
(message), and the Receiver to sender
(feedback)
SENDER RECEIVERMEDIUM
FEEDBACK
MESSAGE
The Communication Process
What are the most common ways orWhat are the most common ways or
methods on how we methods on how we COMMUNICATECOMMUNICATE
with people around us?with people around us?
Ways of Ways of CommunicatioCommunicatio
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In Verbal Communication: Words account for only - 7% Tone Modulation 38% Volume Total - 45%
Balance 55% is through non-verbal Communication, which includes:-
Our Body Language. Breathing. Our movement.
Verbal & non-verbal communication
Verbal Communication Non-verbal Communication
Through the words
we use.
Bodily actions and
vocal qualities that
accompany a verbal
message.
Importance of non-verbal communication
What is Verbal Communication?
‘Verbal’ is the Latin adjective of ‘Word’.
So, verbal communication means
communicating with words, whether
written or spoken.
Verbal Communication
Verbal communication
consists of speaking, listening, writing
and reading,
Merits of Verbal Communication
More personal and informal. Makes immediate impact. Provides opportunity for interaction and
feedback. Helps us correct our messages according
to the feedback and non-verbal cues from
the listener It is very fast and non-expensive.
Demerits
A word once uttered can’t be taken back. Impact may be short lived. It can be forgotten easily. There is no legal evidence of oral
communication.
Importance of Effective Communication
TO AVOIDTO AVOIDMISUNDERSTANDING
MISCOMMUNICATIONS
Barriers in Communication
Noise Assumptions / Misconceptions Inappropriate medium Language differences Emotions Poor listening skills Distractions
Noise factor: It is interference in communication:
a) Physical noise
b) Internal stimuli.
Barriers in Communication
1.Semantic Barrier: a) Symbols with different meaning
b) Badly expressed message or
use of Jargons (specialists
language).
c) Un-clarified assumptions
d) Same word having different
meanings
Organizational Barriers
1.Organizational policy 2. Organizational culture 3. Organizational Rules and Regulations 4. Status Relationship 5. Inadequate facility: like, Lack of regular meetings,
etc.
Psychological Barriers
Lack of attention Premature evaluation Loss in transmission & poor retention Distrust of communication Failure to communicate
properly
What is non-verbal communication?
Non-verbal communication is defined as
“the process of using wordless messages to generate meaning”. The use of non-verbal communication
can create a whole new meaning to a
message.
Non-verbal Communication
Non-verbal Communication
Non-verbal communication includes all
unwritten and unspoken messages, both
intentional and unintentional
Everything
except the words! Everything
except the words!
Forms of non-verbal communication Facial expression
Gestures
Eye contact
Body movement
Forms of non-verbal communication
Voice
Touch
Time
Paralanguage
Features of Non-verbal Communication
Non-verbal communication flows
through all acts, of speaking or
writing. In fact, they are wordless
messages. It is a creative activity, which comes
through stimuli produced by mind.
Importance of Non-verbal Communication
For being an excellent communicator,
a person needs to augment his/her
verbal expressions with non-verbal ones.
Advantages of Non-verbal Communication
The usage of non-verbal
communication
can clarify even the toughest message to understand.
Sometimes, non-verbal cues can be more
meaningful than the words themselves.
Kinesics
Scientific study of ‘how the body speaks’
has been labeled as ‘KINESICS’. Bodily Movement and Facial Expression
involves the study of bodily movements
and is often called Kinesics (meaning
movement)
Kinesics
Interpreting the meaning of non-verbal
communication through bodily movement
helps in assessing how a person normally
reacts. Knowing the person you are ‘reading’
definitely helps better comprehension of
their non-verbal communication, like gestures,
facial expressions etc.
How does the body speak?
Like any spoken language, body language has words, sentences, and punctuation. Each gesture is like a single
word, and one word may
have several different meanings.
Space & Distance –Proxemics
Understanding each
person’s border is
an important part of communication. It is a part of Proxemics
Personal Space
Personal space is your
“bubble”- the space you
place between yourself
and others. This invisible boundary
becomes apparent only
when someone tries to
enter your “bubble”.
Space & Distance
Every person has a natural territory that
he / she carries around with him /her. So, one should be careful about how
one enters another person’s space. Territory also includes the arrangement
of our office or home.
Personal Space There are different forms
of space for different times, place & situations. Intimate, Personal, Social
and Public distances make
up the concept of space.
Space & Distance
Intimate Distance :
actual touching to 6 to 18 inches.
Personal Distance :
18 inches to 4 feet.
Social Distance: 4 to 12 feet
Space & Distance
Conversational Distance :
Public Distance: 12 to 25 feet
Paralanguage
Paralanguage is almost similar to verbal
communication. Language deals with ‘what is said’ Paralanguage deals with ’how it is said’ It is a type of non-verbal communication which
includes – articulation, pronunciation, volume,
pitch, rate and other vocal qualities.
Verbal Vs Non-verbal Communication
Although verbal communication is easier to
understand, non-verbal communication is
essential to understand not only a message,
but more importantly, the feelings behind the
message.
Questions
A presentation By –N.G.Palit
At the End I shall be glad if you can send your
valuable feed-back at:
nandapalit@yahoo.co.in or through facebook account
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