Stewart L. Tubbs

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

10C H A P T E RC H A P T E R

Observing Group Process

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 2

Observing Group Process

• Glossary

• Case Study

• Observation Instruments

• The Systems Approach

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 3

Glossary

• Analyzing Group Process—a method for group

members to report their views of the group’s process.

• Functional Task Roles of Discussants—a method of recording which group members made comments that were task-oriented.

• Interaction Diagram—a graphic method for showing who talks to whom in a group discussion.

• Participant Rating Scale Form—a method for group participants to rate their group on a number of different dimensions.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 4

Glossary

• Postmeeting Reaction Form—a method for allowing participants to assess their view of the group’s effectiveness.

• Progress Report on Group Interaction—a method for measuring each group member’s perceptions of a group meeting.

• Self-Centered Roles of Discussants—a method of recording which group members made comments that were more self promoting than group promoting.

• Socio-Emotional Roles of Discussants—a method of recording which group members made comments that were more socially oriented. These comments often build the group members’ feelings.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 5

Glossary

• Team Diagnostic Questionnaire—a method of determining a group’s strengths and weaknesses from the viewpoint of the group members.

• The Collaborative Team Leader-Leader Version—a method for team leaders to assess their own group leadership effectiveness.

• The Collaborative Team Leader-Team Version—a method for team members to assess their group leader’s effectiveness.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 6

Observation Instruments

• All of us benefit from periodic observation and feedback.

• The instruments that follow are designed to structure your observations in such a way as to help you learn more about how your group is performing.

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Slide 7

Observation Instruments

• All-Purpose Discussion Rating Scale

Source: From Galanes, Adams, and Brilhart, 2000, p. 263.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 8

Observation Instruments

• Interaction Diagram

Source: From Wilson, 2002, pp. 295-96.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 9

Observation Instruments

• Functional Task Roles of Discussants

Source: From Wilson, 2002, p. 298. Based on K.D. Berne and P. Sheats (1948).

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 10

Observation Instruments

• Functional Socio-Emotional Roles of Discussants

Source: From Wilson, 2002, p. 301. Based on K.D. Berne and P. Sheats (1948).

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 11

Observation Instruments

• Self-Centered Roles of Discussants

Source: From Wilson, 2002, p. 301. Based on K.D. Berne and P. Sheats (1948).

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 12

Observation Instruments

• Analyzing Group Process

Source: From Huszczo, 1996, pp. 47-48.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 13

Observation Instruments

• Team Diagnostic Questionnaire

Source: From Huszczo, 1996, pp. 43-45.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 14

Observation Instruments

• The Collaborative Team Leader-Leader Version

Source: From LaFasto and Larson, 2001, p. 151.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 15

Observation Instruments

• The Collaborative Team Leader-Team Version

Source: From LaFasto and Larson, 2001, p. 153.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 16

Observation Instruments

• Postmeeting Reaction Form

Source: From Galanes, Adams, and Brilhart, 2000, p. 267.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 17

Observation Instruments

• Participant Rating Scale Form

Source: From Galanes, Adams, and Brilhart, 2000, p. 267.

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 18

Observation Instruments

• Progress Report on Group Interaction

McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 19

The Systems Approach

• The most effective way to behave either as a leader or as a participant in a group varies with the type of group and the group’s objectives.