Putting U in UX Design: A

Discussion Starter

Heidi SteinerHead of Digital and Distance

Education ServicesNorwich University

@heidisteiner

RUSA MARS UX Design Committee

ALA Midwinter MeetingSeattle, WA

January 27, 2013

#uxmars

perspective

I am not a web developer

U

the little things

Library Terms Users Don’t Understand

http://www.jkup.net/terms.html

© John Kupersmith

• Database• Catalog• Interlibrary loan• Reference• Resources

Research DatabasesFind Articles

Databases

Interlibrary Loan

Request Materials

Proprietary Names http://library.uvm.edu

get out!

TLDNR

save time of the reader

write like you talk

Stop the

madness!!

http://influx.us/onepager

nope

something busted?

Customer service

Do our websites measure up…

Librarians way smarter than me who you should pay attention to…Aaron Schmidt

Amanda Etches-JohnsonBrian MathewsMatthew ReidsmaSteven Bell

Let’s Talk

Image Credits1. It’s U by Håkan Dahlström CC BY 2.02. Empire State Pigeon by ZeroOne CC BY-SA 2.03. Somerset by ehisforadam CC BY-SA-ND 2.04. (photo of Stormtroopers watching a photo of Stormtroopers)² by Stéfan CC BY-NC-

SA 2.05. minou & margot by Mathieu Struck CC BY-NC-ND7. Perkins Library Reference Desk, 1970s by Duke Yearbook CC BY-NC-SA 2.08. savor the moment by Robert S. Donovan CC BY 2.09. Confused by Guudmorning! CC BY 2.011. Outlook. By  ben▐ CC BY 2.014. Ready to Chop by Squiggle CC BY-NC-SA 2.015. Untitled by risaikeda CC BY-NC 2.016. Discovery by ConcreteCandy CC BY-NC 2.017. I broke a vase by tanakawho CC BY 2.023. He's Sneaky [EXPLORE] by Henry Stern CC BY-NC-SA 2.024. One Click or Two? by Kaptain Kobold CC BY-NC-SA 2.025. How do students measure up? by KTVee CC BY-NC-SA27. Graphic Conversation by Mark Wathieu CC BY-NC 2.028. Thank You 2 by muffintinmom CC BY 2.0

Heidi Steiner • hsteiner@norwich.edu