Quarterly Station Evaluationsmedia.metro.net/board/Items/2019/05_may/20190513sgvitem5.pdf ·...

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Quarterly Station EvaluationsFY19 Q3 (January –March 2019)

CarlosR ico,T ransportationA ssociateR egionalS erviceCouncils

Evaluation Criteria

36 stations were evaluated using 32 measures of performance.

The measures of performance include inspecting: Map cases,Park & Ride lots, stairs, handrails, flooring, walls, bike lockers,escalators, elevators, graffiti, etc.).

Performance Ratings

Performance ratings are based on a scale from 0 to 10. Good to Very Good (8-10) –Little or no damage, trash, graffiti, etc. Marginal (4-7.9) –Some damage, trash, graffiti, etc. Unsatisfactory (0-3.99) –Heavy damage, trash, graffiti, etc.

Good toVery Good

Marginal

Unsatisfactory

Who evaluates the stations?

36 stations/transit centers are inspected by a small group ofMetro staff to maintain consistency.

36 of 36 stations rated “Good to Very Good”

20 of 36 stations evaluated scores showed “No Change”

3 Stations were not inspected due to New Blue project.

7 out of 36 stations evaluated scores showed “Decreased” Despite decrease, all stations remained in “Good to Very Good”

category. Decrease in score can be affected by several factors such as day and

time the station was evaluated and changes in consistency based onevaluations being completed by RSC staff or Rail Fleet QA.

Station Summary for FY19 Q3

The stations that experienced a decrease were: Expo Line: Culver City, Downtown Santa Monica Gold Line: Lake Av. Green Line: Long Beach Bl. Silver Line: Carson St. Transit Centers: LAC+USC Medical Center, Pico-Rimpau

Minor score decrease due to issues concerning signage, lightto heavy etching in elevators, graffiti, trash, dirty floors,and/or homelessness issues.

Station Summary for FY19 Q3, continued…

SGV Summary Table for FY19 Q3

LINE STATION ACTIVITYFY18

Q3RATING

SCORING

TRENDS

INSPECTED

Gold Allen 3,347 N/A N/A N/A N/A 9.2Good to

Very Good

Applicable03/21/2019

Gold Duarte - City of Hope 1,918 9.8 9.7 9.7 9.8 9.8Good to

Very GoodNo Change 03/21/2019

Bus/Silver El Monte Station 10,262 9.1 9.1 9.1 9.1 9.1Good to

Gold Lake Avenue 4,038 9.3 9.2 9.1 9.0 8.7Good to

Very GoodDecreased 03/21/2019

Gold Memorial Park 5,661 9.7 9.7 9.4 9.1 9.2Good to

Very GoodImproved 03/21/2019

Bus/Gold Sierra Madre Villa 5,042 8.9 9.0 8.8 8.9 8.9Good to

AVERAGE SCORE 9.2 9.2 9.1 9.1 9.1Good to

Very GoodNo Change

Allen Station

San Gabriel Valley Service Area

Q3RATING

SCORING

TRENDS

INSPECTED

Gold Allen 3,347 N/A N/A N/A N/A 9.2Good to

Very Good

Applicable03/21/2019

Duarte/City of Hope Station

Q3RATING

SCORING

TRENDS

INSPECTED

Gold Duarte - City of Hope 1,918 9.8 9.7 9.7 9.8 9.8Good to

El Monte Station

Q3RATING

SCORING

TRENDS

INSPECTED

Bus/Silver El Monte Station 10,262 9.1 9.1 9.1 9.1 9.1Good to

Lake Avenue Station

Q3RATING

SCORING

TRENDS

INSPECTED

Gold Lake Avenue 4,038 9.3 9.2 9.1 9.0 8.7Good to

Very GoodDecreased 03/21/2019

Memorial Park Station

Q3RATING

SCORING

TRENDS

INSPECTED

Gold Memorial Park 5,661 9.7 9.7 9.4 9.1 9.2Good to

Very GoodImproved 03/21/2019

Sierra Madre Villa Station

Q3RATING

SCORING

TRENDS

INSPECTED

Bus/Gold Sierra Madre Villa 5,042 8.9 9.0 8.8 8.9 8.9Good to

Restructuring and expansion of Station Evaluation Program Staff continues to work on the expansion and restructuring of the

Station Evaluation Program. In FY19 Q4, staff will use automated data collection application

to collect station inspection data. Procurement of the contractor will be finalized and training of

contracted staff will begin. New staff has been added to the RSC Team. A Facilities Maintenance

Supervisor and two Transportation Planners have been assigned tomanage and oversee the new Station Evaluation Program.

Schedule inspections for FY19 Q4.

Next Steps

Questions?

Quarterly Station Evaluationsmedia.metro.net/board/Items/2019/05_may/20190513sgvitem5.pdf ·...

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