Rearranging the deckchairs on the Titanic (ITpreneurs Partner Summit Rotterdam, Sept 2013)

transcript

Welcome

Rearranging the Deck Chairs on the Titanic– Mark Smalley, IT Paradigmologist

USE YTD

Agenda

Manager

Work is more fun than fun – Noël CowardSmalley.IT

IT Paradigmologist

Happiness is U-shaped

EUR 43 44

USA 45 49

Source: www.nber.org/papers/w12935.pdf

Prof A. Oswald

Line of everything

Source: www.londonbusinessforum.com/events/

myself_and_other_matters (32:45)

Charles Handy

Manager’s perspective

Charles Handy

Line of everything

Charles Handy

Manager

Work is more fun than fun – Noël CowardSmalley.IT

Reinvent yourself

IT Paradigmologist at work

What can you actually

change?

IT Paradigmologist at work

ITOrgIT

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

InfraITS

ITProv

Your Market?

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Quality

Relationship

Innovation

Valuerealization

Alignment

YouTube – TheMrTubeX“Japanese Precision - Walk it

out!”

UserOrg

Demand

SupplyUse

InfoSyst

Quality

Relationship

Innovation

Valuerealization

AlignmentMis-

alignment

Your Customers Say?

“IT doesn’t understand the business, but the business’

understanding of IT is even worse”

Prof. Jerry Luftman

‘BITA’ = perennial top 5 IT management concern

1. Business productivity and cost reduction

2. = Business agility and speed to market

3. IT and business alignment

4. IT reliability and efficiency

5. Business process re-engineering

6. IT strategic planning

7. Revenue generating IT innovations

8. IT cost reduction

9. Security and privacy

10. Globalization

US/EUR

1. Business productivity and cost reduction

2. = Business agility and speed to market

3. IT and business alignment

4. IT reliability and efficiency

5. Business process re-engineering

6. IT strategic planning

7. Revenue generating IT innovations

8. IT cost reduction

9. Security and privacy

10. Globalization

US/EUR

Increasing business needsversus

IT’s difficulty to deliver

SERVICE

Progress

UserOrg

Demand

SupplyUse

InfoSyst

Supply

ITProv

ITDept

“Technology is too important to the business not to be engaged and IT does not

understand the business well enough to be left to its own

devices”

“CIO will potentially be

relegated to managing legacy

interfaces and the underlying

infrastructure”

“IT is at risk of being bypassed for

services firms and consultants.”

UserOrg

Demand

SupplyUse

InfoSyst

Supply

ITProv

ITDept

UserOrg

Demand

SupplyUse

InfoSyst

Supply

ITProv

ITDept

UserOrg

ITDept

ITProv

UserOrg

ITProv

ITDept

IT Promiscuity

Your Customers’ IT Depts under pressure from Service Snatchers?

SpringIT

DataApps

Devices

Your Customers’ IT Depts under pressure from ‘IT Spring’?

危机

Reinvent yourself

Charles Handy

itSMF Singapore 2013 Annual Conference - Value of ITSM

Governance of Information and related Technology

Traditional ITSM Focus

Business Focus

Demand& Use

Supply ofIT Services

Two value-add options for IT departments

Your Customers’ IT Depts moving towards the Business?

CGEIT & COBIT®5

Traditional ITSM Focus

Business Focus

BIM & BiSL® Supply ofIT Services

Two opportunities for consulting & training

ITIL®

BiSL®

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Relationship

My Little Paradigm

UserOrg

Demand

SupplyUse

InfoSyst

Ensure effective & efficient use

of I&T

Determine & specify

Acquire the right

IT services

User Org

InfoSyst

Demand

SupplyUse

InfoSyst

Demand

SupplyUse

Business

Strategy

Business Projects

BusinessOperations

InformationStrategy

Functionality Management

UsageManagement

IT Strategy

IT Projects & Releases

IT Operations

ApplicationStrategy

ServiceStrategy

ApplicationMaintenance

& Renewal

ServiceDesign & Transition

ApplicationSupport

ServiceOperation

IT Services

Business

BiSL ASL ITIL

Information

Strategy

Functionality Management

UsageManagement

Planning and resource management

Financialmanagement

Demandmanagement

Contract management

Operational supplier

management

Business datamanagement

End usersupport

Infor-mationcoor-

dination

Use management cluster Functionality management cluster

Specify information

requirements

Design non-automated

info. systems

Preparetransition

Review and testing

Establishbus. process developments

Strategicsupplier

management

Strategic info. partnermanagement

I-organizationstrategy

Strategic userrelationship

management

I-organization strategy cluster

Informationlifecycle

management

Establish info. chain

developments

Change-management

Transitionmanagement

Informationportfolio

management

Information strategy cluster

Establishtechnologicaldevelopments

BiSL tenets about Business Information Management

• Organizations depend on information systems• Managing information is therefore critically important• Helps to deal with rapid change in organizations• Operations and strategy must be linked • Closely related to Application Management & IT

Infrastructure Management • Part of the user organization• Represents business management• Customer for IT provider (department)

Demand

ITSM(supply

Architecture

ProjectManagemen

Internal Control

SecurityEGIT

Compliments COBIT®5

COBIT® 5 vs BiSL®

Relationship:x = weak

xxxx = strong

I-organisation

strategy

Information

coordination

Information

strategy

Managemen

t processe

Use managemen

Connecti

ng processe

Functionality managemen

EDM Evaluate, Direct and Monitor x x xAPO Align, Plan and Organise x xx xxx BAI Build, Acquire and Implement xx x xx xxxxDSS Deliver, Service and Support xx MEA Monitor, Evaluate and Assess

Mapping to COBIT®5

Interfaces with ITIL® & ISO 20000

ISO 20000 & BiSL ®ITIL® & BiSL ®

ITContinual service

improvement7-step improv.plan

Businessstrategy

Businessmanagement

Businessprojects

Business operations

End user supportBusiness data mgmt

Operational supplier mgmt

Change mgmtSpecify information requirements

Design non-automated info. syst.Review and testing

Prepare transitionTransition mgmt

Planning and resource mgmtFinancial mgmt

Demand mgmtContract mgmt

Establish business process dev.Establish information chain dev.Establish technological developments

Information lifecycle mgmtInformation portfolio mgmt

Information coordination

Strategic supplier mgmtStrategic user relationship mgmtStrategic info. partner mgmtDefine I-organization strategy

Service operationEvent mgmt

Incident mgmtRequest fulfilment

Problem mgmtAccess mgmt

Service transitionTrans.plan.& supp. / Change mgmt

Service asset and configuration mgmtRelease and deployment mgmtService validation and testing

Change evaluation / Knowledge mgmt

Service designDesign coordination

Serv.cat.mgmt / Serv.level mgmtAvailability mgmt / Capacity mgmt

IT service continuity mgmtInfo.security mgmt / Supplier mgmt

Service strategyStrategy mgmt for IT services

Service portfolio mgmtFinancial mgmt for IT services

Demand mgmtBusiness relationship mgmt

BiSL® forDemand

ITIL® forSupply

3,6% work time wasted due to poor user training

= 9.2 Billion EUR (NL)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Misinterpretation

costly decisions

IT budget spent on

wrong solutions/services

Delayed business projects

Missed opportunities

competitive disadvantage

Governance and compliance issues

BiSLness CaseBefore & After

The business is wasting time and money, making costly mistakes, missing business opportunities and running governance / compliance risks due to

• Poorly trained users

• Ill-informed managers and directors

• Ineffective engagement of IT departments/providers

• Unclear roles & responsibilities for management of demand and use of information & technology

Use of BiSL helps to define roles/responsibilities so that

• Users realize the intended value of information systems

• Managers and directors identify how I&T creates cheaper / better / more business

• Managers engage effectively with IT departments and providers

• Directors can demonstrate good governance of I&T as business assets

BiSLness CaseAction plan & Tools

Effective use of BiSL means

• (Self) assess BIM processes and define improvement areas

• Define and assign key roles and responsibilities

• Train and certify people in key roles

• Improve critical processes and relationships

• Monitor results and re-assess from time to time

Supported by

• Self-assessment guide

• Consultants

• BiSL Foundation training by APMG ATO’s

• Certification by APMG

• Events, best practices and other free publications at the ASL BiSL Foundation

• Books at Van Haren Publishing

BiSLness CaseResults

A mental health service provider achieved improvements in the following areas

• Corporate governance

• Data registration & security

• Business process efficiency

• Business involvement

• Decision-making

• Resource allocation

A hospital achieved improvements in the following areas

• Business process efficiency

• Business involvement

• Decision-making

• Resource allocation

• Project after-care

• Business satisfaction

• Supplier management

BiSLness CaseBenefits

Whole organization

• Processes are leading, not IT

• Better communication between business people and IT people

• Higher ROI on software: better utilization of software

End-users

• Less end-user frustration

• Better acceptance of new software

• Fewer disruptions after deployment

• Better implementation of software

• Readable and up-to-date work instructions, manuals etc.

Business departments

• More control of acquisition of new software

• Better insight in the need for new software

• Better contracts for both parties

IT department / suppliers

• Easier to deal with

• Better instructions for new or changed software

• Single point of contact

• Fewer incidents

Source: www.functioneel-beheerder.com

●COBIT® & BiSL®

●ITIL® & BiSL®

●I&T

www.aslbislfoundation.orgBiSL / Publications / White Papers

Free bedside reading

●BiSL® Pocket Guide●BiSL® Framework book●BiSL® Self-assessment

www.aslbislfoundation.orgBiSL / Publications / Books

www.vanharen.net

Even more valuable bedside reading

Frameworks (ASL® 2 & BiSL®)Best practicesPublications

Knowledge network

Please connect!

Free newsletter at www.aslbislfoundation.org

Twitter @aslbislLinkedIn Groups ASL BiSL Foundation (EN & NL)

Facebook ASL-BiSL-Foundation

marksmalley@aslbislfoundation.org@marksmalley

Rearranging the deckchairs on the Titanic (ITpreneurs Partner Summit Rotterdam, Sept 2013)

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