Roles & Responsibilities of Line Managers

Roles we play …

• Leader• Coacher, Mentor• Trainer• Counsellor

Staff Supervision ...

Earlier approaches Forceful

Managing people Leading staff

LeadershipTransformational

Transactional

Leadership...

Ability to influence a group towards achievement of

goals

Transformational Leader

Transactional Leader

Manager Vs Leader Administration A Copy Maintain Focus on systems Relies on control Ask how and when Accept the status

quo Short range view

Innovation Original Develop Focus on people inspires on trust Ask what and why Challenges the

status quo Long range vision

Leader…

Imagination Intuition Insight

To be an exceptional leader…

Humility Competence Approachability Discipline Conviction

To be an exceptional leader…

Decisiveness Knowledge Direction Clarity Charisma

Coaching,Mentoring

Coaching is… "a process that enables learning and development to

occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place"

Processes that enable individuals to achieve their full potential

Mentoring is... "off-line help by one person to another in making significant transitions in knowledge, work or thinking"

Performance Coaching & Mentoring

Skills Coaching & Mentoring Personal Coaching & Mentoring

Trainer Identifying T&D needs Arrangement of suitable training Development plans & strategies Review plans Reinforcement Follow up action Impact Evaluation

Benefits Increased job satisfaction Increased employee motivation Increased efficiencies in processes Increased innovation Enhanced company image Increased capacity to adopt new

technologies and methods

Counselor

Counseling…

any relationship in which one person is helping another person to better understand

and solve some problem

People are helped to…

express themselves identify, sort-out, clarify their

problem identify non-helpful patterns learn, more helpful coping skills identify and achieve goals

Need for counseling

Anger Anxiety Codependence Denial Defenses Shame

Benefits

Improved communication Optimum stress levels Developed self

esteem/image Optimum conflict levels Improved teamwork

Responsibilities… Developing positive attitudes

and behaviour Identifying Training and

Development needs Maintaining discipline

Identifying future potential of employees and career guidance

Managing performance and providing performance feedback

Identify employee needs and take necessary measures Working environment Welfare facilities Recreational

Thank You

Nishantha Ratnayake

HS/MPPL

HR Division - 605