Roles & Responsibilities of Line Managers

Roles we play LeaderCoacher, MentorTrainerCounsellor

Staff Supervision ...Earlier approachesForcefulManaging peopleLeading staff

LeadershipTransformationalTransactional

Leadership...Ability to influence a group towards achievement of goals

Transformational Leader

Transactional Leader

Manager Vs LeaderAdministrationA CopyMaintainFocus on systemsRelies on controlAsk how and whenAccept the status quoShort range viewInnovationOriginalDevelopFocus on peopleinspires on trustAsk what and whyChallenges the status quoLong range vision

LeaderImaginationIntuitionInsight

To be an exceptional leaderHumility Competence ApproachabilityDiscipline Conviction

To be an exceptional leaderDecisiveness Knowledge Direction Clarity Charisma

Coaching,MentoringCoaching is"a process that enables learning and development to occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place"Processes that enable individuals to achieve their full potential

Mentoring is..."off-line help by one person to another in making significant transitions in knowledge, work or thinking"

Performance Coaching & MentoringSkills Coaching & MentoringPersonal Coaching & Mentoring

TrainerIdentifying T&D needsArrangement of suitable trainingDevelopment plans & strategiesReview plansReinforcementFollow up actionImpact Evaluation

BenefitsIncreased job satisfaction Increased employee motivationIncreased efficiencies in processesIncreased innovation Enhanced company imageIncreased capacity to adopt new technologies and methods

CounselorCounselingany relationship in which one person is helping another person to better understand and solve some problem

People are helped toexpress themselves identify, sort-out, clarify their problem identify non-helpful patterns learn, more helpful coping skills identify and achieve goals

Need for counselingAngerAnxietyCodependenceDenialDefensesShame

BenefitsImproved communicationOptimum stress levelsDeveloped self esteem/imageOptimum conflict levelsImproved teamwork

ResponsibilitiesDeveloping positive attitudes and behaviour Identifying Training and Development needs Maintaining discipline

Identifying future potential of employees and career guidance Managing performance and providing performance feedback Identify employee needs and take necessary measuresWorking environmentWelfare facilities Recreational

Thank YouNishantha RatnayakeHS/MPPLHR Division - 605