Post on 12-Jul-2015
transcript
www.silver-storm.com
IT Governance Process People Technology
Transforming IT Credibility and Collaboration
Whilst only 14% of C-‐level management thought that cost reduc:on would be a priority for 2012, this percentage grew to 36% for 2013.
what’s the IT Barometer saying?
The organisations transforming IT are the ones successfully achieving the required changes to the
business.
who is growing?
IT has always known how to adapt; the time has arrived to do this again, but this time with the CIO 2.0.
just how does IT build the trust from the business?
The CIO 2.0 is a “Director that, in addition to assuming the classic responsibilities related to the IT
Department, one that also looks to create new revenue streams for the organisation, transforming the
business via the innovative “collaboration” with other areas of the company.
what is a CIO 2.0?
The first step: CREDIBILITY.
how can we help the CIO?
The second step: COLLABORATION.
Without Credibility there can never be Collaboration
However…
Step 1: Credibility
objective
Protect the business from threats
Costly service outages Security breach, loss of data Understand acceptable risk
LACK OF RISK MANAGEMENT
Improve efficiency of processes
IMMATURE PERFORMANCE MANAGEMENT
Strategic alignment to business demands
Failed projects, high costs Unhappy users
Systems too complex
IMMATURE BUSINESS ANALYSIS
Understand costs and resources
LACK OF RESOURCE
MANAGEMENT
consequence problem
Costs brought into doubt Work not prioritized Quality questionable
Lack of use of defined processes No grasp of KPIs No grasp of costs
where are the trends?
problem
Lack of control and Risk Management
Document risk policies Standard change process
Define critical services (CMDB)
IT GRC, CHANGE, CMDB
Immature Performance Management
SCORECARDS DASHBOARDS,
BENCHMARKING
Immature Business Analysis
Solution analysis Requirements analysis
Stakeholder management
BUSINESS ANALYSIS LIFE-CYCLE
Resources & Accountability
IT COST, SERVICE CATALOG, CMDB ORCHESTRATION
key points context
Define critical services (CMDB) Measure business consumption
Automation
Trending information Actionable information
Align with company goals
what SilverStorm sees as being the key points
IT is essential to manage transactions, information and knowledge necessary to initiate and sustain economic and social activities. These activities increasingly rely on globally cooperating entities to be successful. In many organizations, IT is fundamental to support, sustain and grow the business.
While many organizations recognize the potential benefits that technology can yield, the successful ones also understand and manage the risks associated with implementing new technologies. Among the enterprise's challenges and concerns are:
• Aligning IT strategy with the business strategy
• Cascading strategy and goals down into the enterprise
• Providing organizational structures that facilitate the implementation of strategy and goals
• Insisting that an IT control framework be adopted and implemented
• Measuring IT's performance
according to the The IT Governance Institute
what is IT Governance?
Provides a framework for effective governance of IT to assist those at the highest level of organizations to understand and fulfil their legal, regulatory, and ethical obligations in respect of their organizations’ use of IT.
This standard provides guiding principles for directors
of organizations on the effective, efficient, and acceptable use of Information Technology (IT) within their organizations. It is organized into three prime sections, specifically, Scope, Framework and Guidance.
The framework comprises definitions, principles and a model. It sets out six principles for good corporate governance of IT:
• Responsibility;
• Strategy • Acquisition
• Performance
• Conformance
• Human behaviour
International Organization for Standardization (ISO)
International Electrotechnical Commission (IEC)
ISO/IEC 38500
Strategy
Deliver Value
Risk Management
Resource Management
Performance Management
IT Governance
Ensure IT objectives are enabling the business
The capability to build the necessary functionality required to add value to the business
Deliver satisfactory value to the enterprise
Establish and deliver new IT capabilities in order to meet the business demands
Capture results and adjust the strategy if necessary
Identify and manage risk in order to protect the business
DOMINIOS DEL GOBIERNO DE TI what does SilverStorm see as being IT Governance?
strategy
Step 2: Collaboration
collaboration begins with automation
Service Management Automa1on
Something I have needs fixing or changing
I need to know something
I need something I don’t have
Automation
Core IT Service Management
Self Service Consolidation
Service Management Platform
Technology Process and People
Enterprise Shared Services
Line of Business Services
Service Automation
Serv
ice D
esk
IT S
ervic
e Aut
omat
ion
Ente
rpris
e Se
rvice
Aut
omat
ion
automation: shared services and new lines of business
SilverStormSolutions
@SilverStorm
SilverStorm Silver Storm Solutions
SilverStormSolutions
SilverStorm
www.silver-storm.com info@silver-storm.com
telephone +34 902 365 946