Spur Infrastructure Performance With Proactive IT Monitoring

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Spur Infrastructure Performance With Proactive Monitoring

Jim Love

@CIOJimLove

IT World Canada

Umair Khan

@umairmoheet

Infrastructure Management

CA Technologies

It’s The App Economy…

Your customers are more empowered & demanding than ever!

Industries are disrupting

You need to adapt to remain relevant

Industries Are Transforming

Your IT Infrastructure Mgt Approach Needs To Adapt

New Applications & Technologies

Hybrid Infrastructures

Growing Expectations

Use of Point IT Monitoring Tools Wo n’t cut it

Don’t let your reactive, disconnected & complex IT monitoring tools get in your way!

The app economy moves fast. Can your IT monitoring

tools keep up?

Put your customers first with a proactive and unified monitoring approach.

Step 1: Eliminate the waste with complex disconnected monitoring tools

Recent ResearchIT teams are struggling with multiple tools

Among responders who reported using more than five tools, scalability, jumping from tool to tool & siloed monitoring approach are top challenges

Pulse Report: Strategies for Monitoring IT Infrastructure & Service, May 2014

47%Using more than five monitoring tools

0% 20% 40% 60% 80% 100%

9Series1 Series2 Series3

How It Looks Like?

What Ends Up Happening?Blame games as everyone jumps from screen to screen

Time Elapsed User Experience

Finger pointing while customer experience and team productivity suffer

Large Healthcare CompanyConsolidated multiple tools to reduce “waste” in monitoring

3M+Spent yet still difficult to

triage and maintain

Complex Monitoring Tools

2- 4 Hrs.Typical Triage call

Time wasted In Issue Identification

60%Less time is spent in

managing IT monitoring

Improved Productivity

43%Reduction in duration of

Faster Resolution

After Implementing

CA UIM

Large Consumer Products CompanyConsolidated multiple tools to drive efficiencies

• Accelerate Problem resolution

• Improve IT Staff productivity

• Improve customer & user experience

Unify Point Monitoring Tools

Up to 25%

Improved MTTR

After Implementing

CA UIM

Monitoring Storage, Network, Applications,Physical & Virtual Servers Improved Productivity

Reduced Time In Managing Tools

Up to 40%

Up to 25%

Step #2 – Implement a Proactive Monitoring Approach

Car Safety Systems & Proactive IT Monitoring What’s In Common?

Collision Detection

Dashboard

Park View

Adaptive Cruise Control

Blind Spot(Surround View)

Car Safety Systems & Proactive IT Monitoring They both resolve issues before any “disruption”

Performance Dashboards

Time To Threshold

Auto Remediation

Insightful Reports

Unified View

CA UIM Customers Have Achieved Visible Benefits By Implementing A More Proactive Monitoring Approach

18Outages avoided in the

first 60 days

Healthcare Company

25%Fewer service desk tickets

Managed Service Provider

Step #3 – Embrace Customer Centric Monitoring

Make Users Focus of IT monitoring

Measure user experience not just

individual elements

Talk and collaborate with end-users

while designing monitoring strategy

Leverage non-IT data to provide a

comprehensive picture

A Sample Dashboard (CA UIM)Showing monitoring from a user prospective

Tracking From User Experience

Drills into the “right” alarm

Launches advanced capabilities (Flow

Analysis) if needed

Other Operational

ViewsLaunches advanced capabilities (Flow

Analysis) if needed

SLA Based Reports

Leveraging Non-IT Data

CA Unified Infrastructure Management

CA Unified Infrastructure Management At a glance

Single, unified platform to proactively monitor and control your entire IT environment today

and as it evolves in the future

UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS

USE Unified view reduces

costs, increases efficiency and improves

mean-time-to-repair

User-friendly licensing –on-premise or hosted–to accommodate SMB

to large enterprises

Broad coverage of multi-vendor, multi-domain

environments

Strategic Business

Why Customers are Making the Switch Summary

Lightweight footprint that delivers Enterprise scalability and multi-tenancy

A single, comprehensive and unified IT monitoringsolution . Out of the box support for 140+ Technologies

As easy as adding apps to a Smartphone.

Deploy to 100 servers in less than three minutes

Simple

PowerfulFast

Unified

Thank you

Q&AAre you geared for the app economy?

Find out atitmonitoring.ca.com

Spur Infrastructure Performance With Proactive IT Monitoring

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