STATISTICS OF POLAND

transcript

"Questions to the Central Statistical Office"

The simple FAQ service

versus

a discussion web forum.

Forum - Pros & Cons

There are 2 models of knowledge

in the computer mediated communication:

traditional - expert model

new - collective wisdom model – "wisdom of crowds"

(example: Internet discussion forum)

Forum - Pros & Cons

Potential advantages of forum are obvious:

Huge number of information recipients.

E-interaction encourages people to discussion.

Communication is egalitarian - many people can talk almost synchronously.

Geographic and transport limitations disappear.

Form of statistical e-learning.

Efficient way of statistics popularization

("buzz marketing" is very fashionable).

Forum - Pros & Cons

Potential advantages of forum are obvious:

Improvement of information exchange between the CSO and its customers.

Forum makes the knowledge synthesis of all users ("collective intelligence" or "connected intelligence").

Cooperation with users helps with improving statistical products according to expectations

("customer made" is today’s megatrend).

Naive questions frequently help create better solutions.

Way of building a net community around statistical institution.

Forum - Pros & Cons

Forum problems:

Forum usually concerns a main topic or one reality aspect (equal treatment of all statistical topics is important

in dissemination).

Mass information can deteriorate the quality of service

(content must be clear also for less advanced users).

Lack of consensus or lack of conclusion in discussion process.

Users expect immediate reaction for their questions or requests – otherwise the forum is lifeless.

Forum - Pros & Cons

Forum problems:

Possible danger of groupthink syndrome (self-censorship of forum members, lack of cricticism etc.) – or contrary:

Intentional publishing of controversional or absurd statements by users who tend to a conscious provocation ("the trolls" in web slang).

Possible conflicts blocking the debate.

Possible information redundancy as the result of information noise (worse communication efficiency).

Rapid spread of mistakes or false interpretations among the forum members.

Forum - Pros & Cons

Forum problems:

Each web forum needs the "Gurus" - also called "the Angels" or "the Evangelists" - who are considered as

the respectable experts and can maintain the debate.

Expert can rapidly lose Guru’s position since statistics

is hugely extensive domain and some mistake is always possible.

Conclusions:

The simple FAQ service is stabler as dissemination tool at the current stage.

A web forum should be taken into account as the future challenge.

A single-topic discussion forum is planned to be created as an additional information and promotion medium for the next National Census in Poland.

CSO WEB PORTAL

The FAQ Service

QUESTIONS TO CSO

Questions & Orders

Questions to CSO

ASKING QUESTIONS

USER’S

INTERFACE

ASKING QUESTIONS(USER’S INTERFACE)

User’s e@mail address

User’squestion

ASKING QUESTIONS

USER’S INTERFACE:

Please follow the animation …

ASKING QUESTIONS(USER’S INTERFACE)

Questions – Input Queue

ANSWERING QUESTIONS

MODERATOR’S INTERFACE & ROLE

MODERATOR’S WEB CONSOLE

Questions and

FAQ Service

Show thequestions

FAQ Service

Administration Panel

ANSWERING QUESTIONS

There are

3 OPTIONS

in the moderator’s web application.

ANSWERING QUESTIONS

OPTION 1 - CONDITIONS:

The question is worth adding to FAQ web list.

The moderator can answer on his/her own (since the issue is typical).

MODERATOR’S INTERFACE(WEB APPLICATION – OPTION 1)

The question will be added

to FAQ web list.

The moderator is answering on his/her own.

Add question to FAQ list:Yes No Forward to Dissemination

Department

Send Cancel

Question:

Answer *:

Answer the question

* - answer is mandatory

ANSWERING QUESTIONS

OPTION 1:

OPTION 1: MODERATOR’S INTERFACE

Questions(Output Queue)

FAQ WEB LIST

Frequently asked question !

e@mail

ANSWER

FAQ WEB LIST

Question link

FAQ WEB LIST

Question & Answer

Questions are removed manually.

ANSWERING QUESTIONS

The question is not worth adding to FAQ list.

The moderator can answer on his/her own (the issue is not too complex).

The question will not be added to FAQ list.

The moderator is answering on his/her own.

Add question to FAQ list:Yes No Forward to Dissemination

DepartmentSend Cancel

Question:

Answer *:

Answer the question

* - answer is mandatory

ANSWERING QUESTIONS

OPTION 2:

Just a question …

e@mail

ANSWER

ANSWERING QUESTIONS

The question is not typical (too complex, strange or wrongly directed).

The moderator is not able to answer on his/her own.

The moderator is forwarding this question to CSO Dissemination Department.

Add question to FAQ list: Yes No Forward to Dissemination

DepartmentSend Cancel

Question:

Answer *:

Answer the question

- answer is mandatory

Your question has been forYour question has been for

ANSWERING QUESTIONS

OPTION 3:

Complex question …

CSO Dissemination

Department

e@mail

ANSWER

e@mail

WAITPLEASE

Experts

Enigmatic question …

Wrongly directed question …OR

ANSWERING QUESTIONS

Examples of wrongly directed questions:

"Please help me find out something more about my ancestor who migrated to Poland from the lands of today’s Ukraine. His surname was …"

"How many people have Makowski surname in Poland? I need this information for my book … "

The CSO Information Department experts always try to give at least a useful clue …

ANSWERING QUESTIONS

Daily about 20 questions are received.

Each question is removed automatically from the system just after sending the e-mail with reply.

Storage in a system database does not make sense because questions are too numerous.

Questions and answers listed in the FAQ web service are removed manually.

The End

Thank you for attention

STATISTICS OF POLAND

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