Post on 14-May-2015
description
transcript
CAN’T WE ALL JUST GET CAN’T WE ALL JUST GET ALONG ???ALONG ???
TEAM BUILDINGTEAM BUILDINGPresented by:Presented by:
Ravi KumarRavi Kumar
TEAMWORKTEAMWORK
Table of Content:Table of Content:
• • Team Building ExerciseTeam Building Exercise
• • What is a TeamWhat is a Team
• • Team Development Life CycleTeam Development Life Cycle
• • Effective TeamsEffective Teams
• • Dealing with Difficult Dealing with Difficult BehaviorBehavior
• • Analogy of GeeseAnalogy of Geese
• • ConclusionConclusion
NOBODY DID ITNOBODY DID IT
There is a story about four people named There is a story about four people named Everybody, Somebody, Everybody, Somebody, Anybody,Anybody,
and Nobody.and Nobody.There was an important job to be done and Everybody was asked to There was an important job to be done and Everybody was asked to
do.do.Anybody could have done it. Anybody could have done it. Nobody did it.Nobody did it.
Somebody got angry about that because it was Everybody’s job.Somebody got angry about that because it was Everybody’s job.Everybody thought Anybody could do it but Nobody realized that Everybody thought Anybody could do it but Nobody realized that
EverybodyEverybodywouldn’t do it.wouldn’t do it.
Consequently, it wound up that Nobody told Anybody,Consequently, it wound up that Nobody told Anybody,so Everybody blamed Somebody.so Everybody blamed Somebody.
But still But still NOBODY DID IT !!!NOBODY DID IT !!!
►WHAT IS A TEAM?WHAT IS A TEAM?
►A team is defined as a group of people, who A team is defined as a group of people, who bring to the table a set of complementary bring to the table a set of complementary and appropriate skills, and who hold and appropriate skills, and who hold themselves mutually accountable for themselves mutually accountable for achieving a clear and identifiable set of achieving a clear and identifiable set of goals.goals.
► Simply stated: A team is a Simply stated: A team is a groupgroup of people of people working togetherworking together towards a towards a common goal.common goal.
► It takes more than ONE person to make a It takes more than ONE person to make a teamteam
► There must be collaborative work toward There must be collaborative work toward commoncommon
•TEAM DEVELOPMENT LIFE TEAM DEVELOPMENT LIFE CYCLE - CYCLE - 5 Stages5 Stages
STAGE 1 STAGE 1 FORMINGFORMINGSTAGE 2 STAGE 2 STORMINGSTORMINGSTAGE 3 STAGE 3 NORMINGNORMING
STAGE 4 STAGE 4 PERFORMINGPERFORMING STAGE 5 STAGE 5 ADJOURNINGADJOURNING
•FORMINGFORMINGTeam Development has been categorized into 5 StagesTeam Development has been categorized into 5 Stages
STAGE 1STAGE 1
• High dependence on leader for guidance and direction.• High dependence on leader for guidance and direction.• Little agreement on team.• Little agreement on team.
• Individual roles and responsibilities are unclear.• Individual roles and responsibilities are unclear.• Leader must be prepared to answer lots of questions about the • Leader must be prepared to answer lots of questions about the
team'steam'spurpose, objectives and external relationships.purpose, objectives and external relationships.
• Members test tolerance of system• Members test tolerance of system..
LeaderLeaderDirectsDirects
STORMINGSTORMING
STAGE 2STAGE 2
• • Decisions don't come easilyDecisions don't come easily within group. within group.• Team members • Team members vie for positionvie for position
• Clarity of purpose increases but plenty of • Clarity of purpose increases but plenty of uncertainties persistuncertainties persist
• Compromises may be required to enable • Compromises may be required to enable progressprogress
LEADERS COACHLEADERS COACH
NORMINGNORMINGSTAGE 3STAGE 3
• • Agreement and consensus formsAgreement and consensus forms among team among team• • Roles and responsibilities are clearRoles and responsibilities are clear and accepted and accepted
• Big decisions are made by group agreement• Big decisions are made by group agreement• • Commitment and unity is strongCommitment and unity is strong
• The team discusses and develops its processes and • The team discusses and develops its processes and working styleworking style
• There is general respect for the leader and some of • There is general respect for the leader and some of leadership isleadership is
sharedshared
LEADER FACILITATES AND LEADER FACILITATES AND ENABLESENABLES
PERFORMINGPERFORMINGSTAGE 4STAGE 4
• • The team clearly knows why it is doing what it is doingThe team clearly knows why it is doing what it is doing• The team has a • The team has a shared visionshared vision
• There is a • There is a focus on over-achieving goalsfocus on over-achieving goals• Disagreements occur but now they are resolved • Disagreements occur but now they are resolved
within the team positivelywithin the team positively• The team is able to work towards achieving the • The team is able to work towards achieving the
goalgoal• Team members look after each other• Team members look after each other
• The • The team does not need to be instructedteam does not need to be instructed or or assistedassisted
LEADER DELEGATES AND OVERSEESLEADER DELEGATES AND OVERSEES
ADJOURNINGADJOURNINGSTAGE 5STAGE 5
• • Adjourning, is the break-up of the group, hopefully when their task Adjourning, is the break-up of the group, hopefully when their task is completed successfully, their purpose fulfilled; everyone can move is completed successfully, their purpose fulfilled; everyone can move
on to new things, feeling good about what's been achieved.on to new things, feeling good about what's been achieved.
• From an organizational perspective, recognition of and sensitivity to • From an organizational perspective, recognition of and sensitivity to people'speople's
vulnerabilities during this fifth stage is helpfulvulnerabilities during this fifth stage is helpful
• • Feelings of insecurityFeelings of insecurity would be natural would be natural
LEADER REASSURE, LEADER REASSURE, COMMUNICATECOMMUNICATE
EFFECTIVE TEAMSEFFECTIVE TEAMS
There are several key characteristics that areThere are several key characteristics that areprevalent in EFFECTIVE teams.prevalent in EFFECTIVE teams.
• CLEAR AND ACHIEVABLE GOALSEFFECTIVETEAMS• CLEAR AND ACHIEVABLE GOALSEFFECTIVETEAMS
• COMMITMENT TO THE GOALS• COMMITMENT TO THE GOALS
• CLEARLY DEFINED ROLES/ RESPONSIBILITIES• CLEARLY DEFINED ROLES/ RESPONSIBILITIES
• REGARD FOR TEAM MEMBERSS• REGARD FOR TEAM MEMBERSS
• SUCCESSFULLY DEALS WITH CONFLICT• SUCCESSFULLY DEALS WITH CONFLICT
CLEAR GOALSCLEAR GOALS
characteristics found in effective teamscharacteristics found in effective teams
• • CLEAR AND ACHIEVABLE GOALSCLEAR AND ACHIEVABLE GOALS
COMMITMENT TO GOALSCOMMITMENT TO GOALS
characteristics found in effective teamscharacteristics found in effective teams
• • COMMITMENT TO GOALSCOMMITMENT TO GOALS
RESPECT FOR OTHERSRESPECT FOR OTHERS
characteristics found in effective teamscharacteristics found in effective teams
• • REGARD/ RESPECT FOR TEAM REGARD/ RESPECT FOR TEAM MEMBERSMEMBERS
AnalyticalAnalyticalThinking. Facts, Figures, Data,Thinking. Facts, Figures, Data,
Not OpinionsNot Opinions
‘‘Paralysis of AnalysisParalysis of Analysis’’
DriverDriverAction oriented. Likes to Action oriented. Likes to
delegate,delegate,
very focused, needs low very focused, needs low supervisionsupervision
‘‘Tends to leave body bags Tends to leave body bags behind’behind’
AmiableAmiableFriendly, Fuzzy, RelationshipFriendly, Fuzzy, Relationship
Oriented. Good at CoordinatingOriented. Good at Coordinating
‘‘Appears Wishy WashyAppears Wishy Washy’’
ExpressiveExpressiveHighly enthusiastic, Loves Fun,Highly enthusiastic, Loves Fun,
Party People. No Details Party People. No Details please.please.
‘‘Hard to complete task in Hard to complete task in present’present’
RESPECT FOR OTHERSPersonality Types
DEFINE ROLESDEFINE ROLES
characteristics found in characteristics found in effective teamseffective teams
• • CLEARLY DEFINED ROLES/RESPONSIBILITIESCLEARLY DEFINED ROLES/RESPONSIBILITIES
CONFLICT RESOLUTIONCONFLICT RESOLUTION
characteristics found in effective characteristics found in effective teamsteams
• SUCCESSFULLY DEALS WITH CONFLICT• SUCCESSFULLY DEALS WITH CONFLICT
CONFLICT IS INEVITABLE !!!CONFLICT IS INEVITABLE !!!
DIFFICULT BEHAVIORDIFFICULT BEHAVIOR
HOSTILE AGGRESSIVESHOSTILE AGGRESSIVESPeople who try hard to bully and overwhelm by bombarding others with People who try hard to bully and overwhelm by bombarding others with
cuttingcuttingremarks.remarks.
Stand up for yourself Stand up for yourself
Give them time to run downGive them time to run down
Look directly at them and wait . Look directly at them and wait .
DIFFICULT BEHAVIORDIFFICULT BEHAVIOR COMPLAINERSCOMPLAINERS
People who gripe without ceasing, but never try to do anything about what People who gripe without ceasing, but never try to do anything about what they complain aboutthey complain about..
Listen attentively to them, but don’t let them dwell Listen attentively to them, but don’t let them dwell on complaintson complaints
Acknowledge by paraphrasing their concernsAcknowledge by paraphrasing their concerns
Keep things optimisticKeep things optimistic
Ask, “What are you willing to do to remedy the Ask, “What are you willing to do to remedy the situation?”situation?”
DIFFICULT BEHAVIORDIFFICULT BEHAVIOR
SILENT UNRESPONSIVESSILENT UNRESPONSIVESPeople who answer, when they answer at all, with grunts or a yes/no People who answer, when they answer at all, with grunts or a yes/no
responseresponse
Don’t interrupt silence; give them some time to open upDon’t interrupt silence; give them some time to open up
Ask open-ended questionsAsk open-ended questions
Listen attentively if they open up, but do not gushListen attentively if they open up, but do not gush
DIFFICULT BEHAVIORDIFFICULT BEHAVIOR
SUPER AGREEABLESSUPER AGREEABLESVery personable, funny people who never act the way they say they will or how you Very personable, funny people who never act the way they say they will or how you
thought they wouldthought they would
Let them know you value them as a personLet them know you value them as a person
Ask them to be honest with youAsk them to be honest with you
Carefully point out the inconsistencies in their behaviorCarefully point out the inconsistencies in their behavior
DIFFICULT BEHAVIORDIFFICULT BEHAVIOR
KNOW-IT-ALL EXPERTSKNOW-IT-ALL EXPERTSCondescending, pompous people who claim to know all about everyone and Condescending, pompous people who claim to know all about everyone and
everythingeverything
Never Ignore them Never Ignore them
Know what you are talking about when you converse with Know what you are talking about when you converse with themthem
Question firmly about inaccurate facts or inconsistencies, Question firmly about inaccurate facts or inconsistencies,
but do not confront them in a group situationbut do not confront them in a group situation
ANALOGY ANALOGY
As each goose flaps its wings, it creates an "uplift" for the As each goose flaps its wings, it creates an "uplift" for the birds that follow.birds that follow.
By flying in a "By flying in a "VV" formation, the whole flock adds 71% " formation, the whole flock adds 71% greater flying range than if each bird flew alone.greater flying range than if each bird flew alone.
YES!!!YES!!!
CAN’T WE ALL JUST GET CAN’T WE ALL JUST GET ALONG ???ALONG ???
The Answer is YES!!!The Answer is YES!!!