The Future of Business Collaboration

transcript

The Future of Business Collaboration How to Turn The Inevitable into a Competitive Advantage

Citrix Online November 30, 2011

James P. Ware, PhD Executive Director The Future of Work…unlimited

Building a Company

Bozeman

Why Do People Prefer Face-to-Face Collaboration?

How can I manage them if I can’t see them?

But It’s Inevitable:

More Dispersed

More Collaborative

Work Will Be. . .

There are Many Tools for Remote Collaboration

Screen Sharing

Video Audio

But Having the Tools Doesn’t Guarantee Success

These Tools This created This and

Mobile Work is the “New Normal”

“Third Places”

The Mobile Workforce

1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020

27% 35%

“Mobile” means working out of the office at least two days a week

International Data Corporation:

More than 1 billion

workers able to work from almost anywhere

in 2011

Percent of Mobile Workers in the Global Workforce

Four Different Collaboration Settings*

Different

Same Different

• Adapted from a model first developed by Bob Johansen and David Sibbet, Institute for the Future

This is the key to success

Master Mobility

Succeeding in Business Today Requires You To:

- 10 -

Build and Lead

Distributed Teams 2

. . . and Get Really Good at Remote Collaboration

- 11 -

“Attending a meeting at the dog park”

(from Workshifting.com)

Mastering Mobility

- 12 -

Building and Leading Distributed Teams

- 13 -

Getting Really Good at Remote Collaboration

- 14 -

Know the players

Master the tools

Know your purpose

Manage the process

Know Your Purpose—and Everyone Else’s

- 15 -

“If you don’t know where you’re going,

any road will take you there.”

Producing a Product/Service

Solving a Problem

Brainstorming

Process Structure

Outcome Certainty

Know Your Purpose—and Everyone Else’s

- 16 -

Know the Players

- 17 -

Manage the Process

- 18 -

Create Choices

Clarify goals Plan meetings Hear everyone out Search for solutions

Diverge

Make Choices

Find common ground Make everyone a winner Drive for conclusions Reward everyone

Converge

Master the Tools

- 19 -

Video Matters

- 20 -

Video Is Different

- 21 -

They can see you

They can see your

They can see what you’re doing

Lighting Matters

They can see you

Becoming a Video Rock Star

- 22 -

You Won’t Regret It

- 23 -

More meaningful

relationships

Higher-quality

decisions

More productive meetings

Remote Collaboration: A Story

- 24 -

Montana

Florida

Additional Resources

- 25 -

James Ware “The Future of Business Collaboration,” Citrix Online®, November 2011 http://img.en25.com/Web/CitrixOnline/G2MC_FOW_FutureofBusinessCollab

oration.pdf

Kate Lister “Webcam Etiquette,” American Express OPEN Forum, June, 2011 (http://www.openforum.com/articles/webcam-etiquette-tips-from-the-

other-side-of-the-conference-call)

James Ware “Managing People You Can’t See,” Citrix Online®, April 2011 http://img.en25.com/Web/CitrixOnline/Managing%20People%20You%20Can%27t%20See.pdf

James Ware “Managing a Remote Workforce: Proven Practices from Charles Grantham Successful Leaders,” Citrix Online®, October, 2010

http://img.en25.com/Web/CitrixOnline/FutureofWork.pdf

James Ware “Connecting and Engaging Teams in a Distributed Workforce,” Citrix Charles Grantham Online®, 2009 http://img.en25.com/Web/CitrixOnline/GoToMeeting-Collab-FOW-Connecting.pdf

For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California jim@thefutureofwork.net

- 26 -