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Things will improve;they just might improve without you.

The Future of the IT Department

Bratislava, 6 May 2014

Mark Smalley, IT Paradigmologist

@marksmalley &mark.smalley@aslbislfoundation.org

„Nič nie je ako sa zdá“

YouTube: Amazing T-Rex Illusion!

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Agenda

●Progress & need to reinvent yourself●IT department under pressure & 3 options●Decentralized I&T in business departments●BiSL framework●Competences

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Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

gis

tWork is more fun than fun – Noël Coward

[Smalley.IT]

THE SERVICE MANAGEMENT

INAUGURAL CONGRESS

IT Paradigmologist

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‘Progress’

Pro

duct

ivity

Ineq

ualit

y

Em

ployment

Well-being

Dis

rupt

ion

Com

plex

ity

Wilkinson & Pickett,

The Spirit Level (2009)Fleck, Glaser & Sprague,

The Compensation-

Productivity Gap (2011)

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Value

Standardization

‘Progress’

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Time to reinvent yourself?

Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

Charles Handy

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My Little Paradigm

Userorg

Demand

SupplyUse

Infosyst

ITdep

t

Use

Valueidentification

Quality

Speed

Relationship

Innovation

Valuerealization

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Userorg

Demand

SupplyUse

Infosyst

Supply

ITprov

ITdep

t

C&C

A&A

ITafdIT

dept

9

Userorg

ITdep

t

ITafd

Userorg

ITprov

ITdept

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IT Promiscuity

You’re seeing someone else, aren’t you?

What’s wrong with me?Are my CI’s sagging?

Do my services look too big in this Catalogue?Don’t you love me anymore?

What are your options?…

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Userorg

ITdep

t

ITafd

3

1

2

1. Work for an external service provider2. Become a broker 3. Help the business with I&T

12itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM

Business people – Don’t know what they want– Are always changing their mind– Won’t take responsibility– Are never satisfied– Blame us for everything

IT People Say…

Source illustration: theworkplacetherapist.com

13itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM

IT people – Are bureaucratic and slow– Can’t communicate in normal language – Think that they know what we want – But don’t have a clue what we need

Business People Say…

14itSMF Singapore 2013 Annual Conference - Value of ITSM

Business Expectations

“I don’t want questions, I want solutions!” Charles Araujo, President Elect, itSMF USA

“Talk benefits, costs and risks.” John Krogh, Managing Partner, SMArt

“I’m entitled to IT!” Hank Marquis, Practice Director, Global Knowledge

15itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM

Seek first to understand, then to be understood – Stephen Covey

Seek first to understand ‘Business Information Management’ – Mark Smalley

Dealing with the Business

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Business Information Mgmt

― Decide how I&T can help your business survive and succeed

― Delegate the T to the IT provider

― Organize the I

― Ensure effective and efficient use of I&T

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― Decide how I&T can help your business survive and succeed

― Delegate the T to the IT provider

― Organize the I

― Ensure effective and efficient use of I&T

Business Information Mgmt

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― Process model ‘BIM’

― Implementation guidance

― Examples of use

― Recognized by ITIL®, COBIT® etc.

― Foundation level training

― Multiple choice exam (APMG)

― Owned by non-profit ASL BiSL Foundation

Business Information Services Library

19itSMF Singapore 2013 Annual Conference - Value of ITSM

BiSL®

20itSMF Singapore 2013 Annual Conference - Value of ITSM

Competences ‘Business Information

Manager’

●Understand the business thoroughly●Treat information & IT as business assets ●Be demand-driven●Think IT Retail, not IT Manufacturing●Talk benefits, costs & risks

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Please connect!

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Twitter @aslbislLinkedIn Groups ASL BiSL Foundation (EN & NL)

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marksmalley@aslbislfoundation.org@marksmalley