2

The Training Organization Today:

The tech industry is changing• Organization built on cell phones• Transitioning into new markets

Traditional Role of Training• Role of Educator• Limited access to real world interactions

Classroom based Education• Rooted in physical training classrooms

3

The Training Organization Tomorrow:

The tech industry is changing:• Exploration into uncertain markets• Product shelf-life is shrinking

Changing role of Training• From educator to moderator• Trainers must master technologies to teach them• Availability for clarification / mock live environment

Technology based Education• Tablets as both learning and teaching tools• Availability of online supplements

4

The Near Future:

The Face of Education is Changing• Corporate training has to validate itself• Measurability of results

Specialization• As markets grow, specializations must occur• Subject Matter Experts

Change in Delivery Methods, Students, and Subject Matter

5

Futuring Techniques

Scanning• A perpetual technique• Predicting short-term future changes• Tech industry changes are too chaotic to predict in the long-term• Many minor adjustments

– “the initial and continuing process of reviewing and analyzing current literature, websites, and other media to identify and describe noteworthy trends and their possible development and future impacts”

(World Future Society, 2013)

6

Challenges

Possibility of Failure to adequately educate team members

Technology increasing at an exponential rate Rushed Developmental Processes Challenges to consistency among employees Measurability & Return on Investment

7

Opportunities

Execution will lead to higher market share Technology leads to greater need for trainers Developing specialized employees Decentralized and mobile trainers More quantifiable measures of effectiveness

8

Consequences of Inaction

Failure to execute on technological education can lead to failure of training organization to have the highest-tier employees in a competitive industry.

This gap in employee development could lead to decreased capture of new markets as the wireless industry expands and other competitors become larger players in an expanding industry.

9

The Next Steps

Develop infrastructure for remote trainings• Tablet / webinar based

Move away from training facilities• On-site supplements

Developing specialized employees• Create subject matter experts as one market becomes many

Speed up module development• Match more frequent product launches

Measure Results• Move away from surveys and look at results

10

A Call to Action

Begin Now• Today’s education in the technology industry is the standard of

tomorrow

Mobilize Trainers• Get out of the training centers, and into on-site retail locations

Move to More Blended Trainings• Supplementing more frequent, shorter trainings with tablet

based e-learning and live webinars

11

References:

Conkova, M. (2013). Analysis of Perceptions of Conventional and E-Learning Education in Corporate Training. Journal of Competitiveness. Volume 3 p 73-97.

Freifeld, L. (2013). 2013 Training Top 125 Rankings. Training Magazine. Retrieved from http://trainingmag.com/content/2013-training-top-125-rankings 1/16/2013

Hoyle, J. (2006). Leadership and Futuring: Making Visions Happen. Corwin Press. Thousand Oaks California.

Jones, A. Buntting, C., de Vries, M. J. (2013). The Developing Field of Technology Education: A Review to Look Forward. International Journal of Technology and Design Education. Volume 23 pp 191-212.

Wallington, C. (1983). Producing Training: The Competencies That Turn Ideas Into Instruction. Training and Development Journal. Vol 83. P 48.

World Future Society. (2013). Dictionary of Foresight. Retrieved 1/26/14 from

http://www.wfs.org/dictionary