Post on 28-Aug-2014
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TelephonyPart of the Totalview Workforce Management SuiteLearn more on total-view.com
Business decisionsbased on facts
Mon Tue Wed Thu Fri Sat Sun
Peak Load
Answered Calls
Unanswered Calls
Service to calling customers
Switchboard
Call Statistics
Call statistics
Customer Service
Internal Service
Resources
Load
Answered &Unanswered
Wait
In short
Personal customer experience. Know whom the calling customer last spoke to
Reduce customer wait. The reception sees if an employee is busy. (What, where and when)
Improve the service. Transfer calling customers to employees with the right knowledge and skills
Better customer experience. See customer wait time, identify call load peaks and (un)answered calls
No interrupting phone calls. The reception sees if an employee is busy
Optimize phone resources. See customer wait time, identify call load peaks and (un)answered calls
Save money with remote calling and by keeping an eye on outgoing calls
Part of a powerful WFM software suiteWorkforce Management
Availability
How can we improve the service to calling customers?
Time
Human ResourcesWho does what, where, when and how can they be reached?
Telephony & Switchboard
What is the company’s time spent on?
Which skills do we have and which do we need?
Employee
Easy to deploy andmaintain
Client friendly.Simple and efficient setup
Single server installationNo installation on client PCWorks on Citrix / Terminal ServerRuns on standard Microsoft softwareActive Directory integrationMulti-language supportFull scalability
Software Assurance.Always up-to-date
Windows 8Windows Server 2012SQL Server 2012Exchange 2013Exchange OnlineLotus NotesUnify HiPath v9Unify OpenScape Office 3.50Unify OpenScape Business3CX v12Broadworks r17
Businesses rely on Totalview every day
What customers are saying
Totalview provides us with the informationand statistics that we need
Jákup Andreas Jacobsen, Factory SupervisorFaroe Marine Products
“ “
Totalview is one of the cornerstones in our daily management
Bjarni Wilhelm, Head of DepartmentMinstry of Education, Reseach and Culture
“ “
We can follow our HR strategy and thereby accomplish goals
Petur Petersen, DirectorThe Prime Minister's Office in the Faroe Islands
“ “
In cities and countriesaround the world
Businesses in all sectors trust Totalview
Staff Member
Availability
Time
Human Resources
Telephony & Switchboard How can we improve the service to calling customers?
Who does what, where, when and how can they be reached?
What is the company’s time spent on?
Which skills do we have and which do we need?
Try Totalview for free on total-view.com
Totalview in short:Business decisions based on facts