Post on 16-Feb-2017
transcript
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Unified Communication:Changing the Way We Do Business
Jennifer Frankie
Cisco
info@CarolinasIT.com
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential ‹#›Cisco Confidential ‹#›
Jennifer Frankie
Unified Communication: Changing the way we do business
Collaboration Specialist, Carolinas Territory
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Unified Communications
It’s not just voice calls & voicemail anymore….
Today
Interdependent work
Flexible, agile teams
Team from anywhere
Work with employees, partners, and customers
Past
Individual work
Fixed, long-term teams
Teams in the office
Work mostly with employees
The Way We Work Has Changed
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential5
Next Generation Workspace
EveryDesk
EveryRoom
EveryPocket
Our mission is to provide ano-compromise collaboration experience to:
AudioConferencing
Video Conferencing
WebConferencing
Conferencing Conundrum
Productivity ValueCustomer Adoption
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential11
Simplified Experience with Single Identity
Single Communication Profile Mobile ApplicationsSingle Number Reach
JohnSmith
Product ManagerMy Company
johns@mycompany.comEmail, Jabber ID/IM
408-555-1212Office
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Turn-key Appliance
Voice and Video Control
Unified Messaging IM/Presence
Customer Support Agents
Management
© 2014 Cisco and/or its affiliates. All rights reserved. ‹#›
Large-scale
BE7000HD
1000+ Users
3000+ Devices
8-10 Apps/Server
Ideal for large-scale
Voice/IPT
Video Conferencing
Contact Center
3rd Party Apps
(Q1CY15 FCS)
Different Capacities
Mo
del O
pti
on
s
Basic
IP
T to
Full
Colla
bora
tion
Customer Size
BE6000 Family
BE7000 Family
Large-scale BE7000MD
1000+ Users
3000+ Devices
4-6 Apps/Server
Ideal for large-scale
Voice/IPT
Contact Center
3rd Party Apps
Medium-scale
BE6000HD
1000 Users
2500 Devices
8+1 Apps
Ideal for medium-scale
Voice/IPT
Video Conferencing
Contact Center
3rd Party Apps
Medium-scale
BE6000MD
1000 Users
1200 Devices
4+1 Apps
Ideal for medium-scale
Voice/IPT
Contact Center
3rd Party Apps
Small-scale
BE6000S
150 Users
300 Devices
10 Sites
Core UC Apps Only
Ideal for small-scale
Voice/IPT
Common
Collaboration Software | Licensing Framework | Management tools | Seamless Migration
0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
BE Portfolio - Cisco Packaged Collaboration SolutionsNow Serving Companies of Every Size
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Centralized Management… Distributed Features
Datacenter 1
Remote Office
WAN
Datacenter 2
•Centralized Management
•Networked HA across locations
•Every user has common set of capabilities
•Leverage IT Teams across locations
•Global Dial Plan
•Centralized Centers for Employee / Customer
Service Center
•Least Cost Routing
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential26
Simplified Management…
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential27
Cisco Provisioning Manager
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Admin: Set Templates &Sync Users
from corporate directory
User:
Plugs in phone or
installs Jabber
User:
IVR prompt or Log In.
Done! Start Collaborate!
1
2
3Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
•Zero Touch to add user once set up
•Instant service enablement for user
•Reduce partner support costs
•Multiple languages support
Cisco Self-Provisioning