This document contains Booz Allen Hamilton Inc. Proprietary and Confidential Business Information. It is for internal use only. 1

DRAFT

United Nations Girls’ Education InitiativeGlobal Advisory Committee Meeting

Booz Allen Hamilton Kampala, UgandaMay 2012

3This document is confidential and is intended solely for the use and information of the client to whom it is addressed.

“Knowledge Management is a wide concept involving the processes of identifying and collecting relevant information and knowledge currently available, its classification and storage, timely dissemination and updating.

The United Nations FoundationKnowledge Management in the United Nations System

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“Getting the right informationto the right people

at the right time.

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Take a local children's football match …

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… add a world class pitch …

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Result: A Professional Championship Football Club

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Clearly it doesn’t work with football, butWhy won’t it work with Knowledge Management?

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You are building a community of knowledge,not an ERP system

Successful Implementation forKnowledge Management

Technology

Process People

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Type of Knowledge Percentage of Data

Explicit (Structured) 40%

Tacit (Unstructured) 40%

New/recently created 20%

Most knowledge management systems typically only capture a percentage of an organization’s intellectual capital

Social networking and collaboration methodologies can be leveraged to capture the large portions of knowledge, data, and new ideas that escape traditional KM systems

In addition, social media can be used to foster creativity and encourage innovation to improve the quality of new intellectual capital

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“People and Process first, then Technology …How does considering them enhance our overall solution?

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It’s everything underneath that we so often forget about

Technology is just the tip of the iceberg – the part that everyone pays attention to

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“If it’s not all about technology then how exactly does technology fit into all of this?

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Integrate with existing policies, processes and partnerships

Build Best Practices Publish Project

Evaluations Evaluate Lessons

Learned Search Knowledgebase Identify and Connect with

Experts

The tools facilitate the knowledge

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“Can’t we simply install the most advanced knowledge managementplatform with all of the latest features then give away iPads to entice people to use it?

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You can’t build a community via memos,directives and gimmick giveaways

KnowledgeManagement

DevelopKey

Messages

CreateMarketingCampaign Engage

withStakeholders

Identify / EmpowerChampions

SeedContent

WelcomeNew

UsersEstablish

CommunityGuidelines

IncentivizeUser

Behavior

MeasureSuccess

Solicit andIncorporateFeedback

IdentifyStakeholders

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Change management strategy is vital to learn to work together “differently”

Viral content plays a part and needs an organized push

Plan for education – the tools are easy, but the concepts are new to many

Define internal social strategies Demonstrate value fast Involve core support allies: RFPs,

CFPs, partners, UNICEF, etc.

Changing our ways

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Adoption 101

How will this help me do my job better?

Identify goals early and help build tactical strategies

Manage the community visibility, openly

Tap into existing communities Create examples and show

them how it’s done

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Keep It Simple Stupid (KISS)

Make it fast Make it reliable Make it accessible Involve the community Identify features based

on the needs of users

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APAN Community Case Study

Please view the APAN community video on youtube at: http://www.youtube.com/watch?v=8dQ3ajLnxPM

Sorry we were unable to include it here, the file is over 30MB.

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REFLECT

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“So, what could Knowledge Management look like for UNGEI?

Group Discussion

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Global

Regional Country

UNGEI Knowledge Management Needs

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“What Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration through Knowledge Management?

Group Discussion

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Glo

bal

Reg

iona

lC

ount

ryWhat Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration?

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“How do we contextualize knowledge management down to the district and local level?

Group Discussion

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Dis

tric

tLo

cal

How do we contextualize knowledge management down to the district and local level?

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“How do we know if our investment is successful?What measures and outcomes should KM drive?

Group Discussion

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Glo

bal

Reg

iona

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ryHow do we know if our investment is successful?What measures and outcomes should KM drive?

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“What policies and governance issues do we need to consider when implementing a KM strategy?

Group Discussion

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Glo

bal

Reg

iona

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ryWhat policies and governance issues do we need to consider when implementing a KM strategy?

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“What technical limitations and opportunities will serve as a barrier for successful collaboration?

Group Discussion

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Glo

bal

Reg

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ryWhat technical limitations and opportunities will serve as a barrier for successful collaboration?

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Mapping the road ahead …

What happens when the original champions leave?

How do you keep the community members interested over the long-term?