Best E-Learning ProjectE-Learning Awards 2012

© Brightwave Ltd.

Introductions

Brightwave

Mike Dalglish

Clyde Valley Council Learning and Development Group

Gerry Farrell – South Lanarkshire Council

Simon Hall – Renfrewshire Council

How the largest peer-managed shared service project in the UK has transformed learning across Scotland to improve public services and the lives of the people who live there

This is a story about…

Agenda1. Drivers for change

2. The solution

3. Challenges

4. Case studies

5. Results and impact

Why is this project special?

1. Largest UK peer-managed e-learning shared service project

2. Only local government shared service to be sustained – 5 years

3. Widened access reaching non-desk based workforce

4. Positive ROI in individual councils

5. £9.4m saved on training reinvested

Centre of excellence for e-learning created by Councils for Councils

Drivers for changeNot just about saving money…

An imperative for innovation:

“increase response to rapid organisational change”

Ultimate goal to improve employee engagement and customer service

Clyde Valley Learning and Development Group

Shared E-Learning Strategy

Clyde Valley Learning and Development Group

19 councils(out of 32)

181,000employees (62%)

Serving 3.5mresidents (67%)

A platform for shared learning

A platform for shared learning

360° Feedback tool /tactical needs assessment

LMS comms tool

LMS

SaaS Authoring tool

Qualitative Evaluation tool

LMS reporting and management

A platform for shared learning

Challenges overcomeChallenge 1 – Ensuring success at each Council

• Peer-led incremental implementation

• Sharing learning before / during and after

Challenges overcome

Challenge 2 – Maximising collaboration

• Shared content

• Identified common needs and jointly developed content

Challenge 2

Maximising collaboration

One example in action – Leadership programme

• 474 managers – 1.5 days to complete• Delivery reduced by 711 full days• Cost avoidance = £150,720• 87% of learners applied learning• Efficiency targets exceeded – £75m

identified

Challenge 3 – Developing expertise and building capacity

• Developed each others skills, encouraging innovation and creativity

• Built capacity to respond to a challenging environment

Helping each other to help ourselves...

Challenges overcome

Impact

Community of e-learning experts with a culture of sharing

Access for all

Pauline Cameron

Andy Murphy

Positive learner reaction:

Increased flexibility is helping learners and organisations reach goals

Impact in numbers

• 19 councils (out of 32 in Scotland)

• 181,000 learners

• Over 200 course builders across Scotland

• Over 500 new e-learning courses created

• Over 350,000 course completions

• £9.4m saved on training

Impact – beyond the numbers

Culture legacy sustainability…“This is how we do things now”

Questions?

www.brightwave.co.uk@BrightTweet

Thank you for your attention

© Brightwave Ltd.