Welcome to the

HDI Central Florida Chapter!

5:30 PM – 6:00 PM: Registration, Networking, and Start Dinner 6:00 PM – 6:15 PM: Chapter Items & Introductions to Sponsors6:15 PM – 7:30 PM: Presentation by Ryan Counts7:30 PM – 7:50 PM: HDI Award Presentation7:50 PM – 8:00 PM: Prize Drawings &Wrap Up

Event Sponsor for 12/17/19:

Thank You To Our Sponsors!

Upcoming Events

• Tuesday, 2/11/20: TBD topic by Gold Sponsor Serviceaide!@ UCF FAC

• 4/21/20 – 4/24/20: SupportWorld Live

@ MGM Grand in Las Vegas!

• Thursday, 5/14/20: Details TBD

• Tuesday, 9/15/20: Details TBD

• 11/15/20 – 11/19/20: Service Management World@ OMNI Resort at ChampionsGate

• Thursday, 12/10/20: HDI Annual Awards Event

• Events:– SupportWorld Live. Same great event – new name!⎹ April 19-24, 2020⎹ Las Vegas, NV | MGM Grand⎹

Learn more at www.supportworldlive.com

• Super Early Bird Savings end Friday, December 20th – Save up to $800

• Highlights: Keynotes featuring a hypnotist and inspirational leadership insights including the magic behind the Blue Man Group plus an awards performance by them, amazing content including professional training, sessions, and in-depth workshops and Conference Party at the world-renowned night club Hakkasan.

– Service Management World⎹ November 15-19, 2020 ⎹ Orlando, FL | Omni Resort at ChampionsGate⎹www.smworld.com

• Training: – Desktop/Advanced Support Technician Course – New live and online course launch – for Tier 2/Tier 3!

– Check out our new Trouble Shooting and Problem-Solving course!

– Service Management Courses and Assessments

– Online Training Discount: through 12/31/19: Use Promo Code PIE19

• HDI Connect:– Get involved! This is a great way to promote your chapter and invite new members to join.

What’s Hot at HDI

Happy Holidays from the HDI Team!

Call for HDI Local Chapter Officers

Our Esteemed Speaker!

Ryan Counts

“Does ITIL 4 Enhance

Enterprise Service Management?”

Finalists for HDI’s Best Service and Support Analyst Award

Nominee Organization Title

Barbara AntoniniSettlement Management Solutions Senior Customer Support Analyst

Don ParkerLockheed Martin Corporation

Technical Support Help Desk Specialist

Prize Drawings!