static.spiceworks.com · Web view[2016-12-13 17:07:41] Processing TicketsController#check_email...

[2016-12-13 17:07:41] Processing TicketsController#check_email (for 127.0.0.1 at 2016-12-13 17:07:41) [538098]

I[17:07:41.99 538098] mailman: checking for new tickets

I[17:07:42.33 538098] mailman: processing 1 mails

I[17:07:42.49 538098] mailman: processing incoming Ticket e-mail...

I[17:07:42.49 538098] =====

Received: from CMA-EXCH-01.macsys.int ([10.2.0.23]) by cma-exch-01 ([10.2.0.23]) with mapi; Tue, 13 Dec 2016 17:04:13 +0100

Date: Tue, 13 Dec 2016 17:04:12 +0100

From: [email protected]

To: [email protected]

Message-ID: <970E7F0617F17945A60BA90EE66C0A07F550E11217@cma-exch-01>

Subject: RE: [Ticket #6162]

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Thread-Topic: RE: [Ticket #6162]

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Date: Tue, 13 Dec 2016 17:07:42 +0100

Mime-Version: 1.0

Content-Type: text/html;

charset=utf-8

Content-Transfer-Encoding: 7bit

Content-ID: <[email protected]>

<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">

<head>

<meta http-equiv="Content-Type" content="text/html; charset=utf-8">

<meta name="Generator" content="Microsoft Word 12 (filtered medium)">

<style></style>

</head>

<body lang="EN-US" link="blue" vlink="purple">

<div class="WordSection1">

<p class="MsoNormal"><span lang="NL-BE">#set Vestiging Macsys<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="NL-BE">#set Vestiging=Macsys<o:p></o:p></span></p>

<p class="MsoNormal"><span lang="NL-BE">#set Vestiging= Macsys </span><o:p></o:p></p>

</div>

</body>

</html>

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=====

I[17:07:42.51 538098] mailman: sanity_check_message parsing complete. mail from [email protected]...

I[17:07:42.52 538098] mailman: processing incoming_mail for site

I[17:07:42.54 538098] mailman: email from [email protected] => user 294

I[17:07:42.54 538098] mailman: Looking for existing Ticket (6162), parent_tickets: []

I[17:07:42.54 538098] mailman: Adding comment to (6162)

I[17:07:42.54 538098] mailman: Found CC'ed email: "[email protected]"

I[17:07:42.54 538098] mailman: CC'ed email "[email protected]" did not match CC User Regexp, skipping.

I[17:07:42.55 538098] Processing Ticket Command: set(Vestiging Macsys)

I[17:07:42.55 538098] Custom attribute with name 'Vestiging' does not exist on Ticket.

I[17:07:42.55 538098] Processing Ticket Command: set(Vestiging=Macsys)


I[17:07:42.55 538098] Processing Ticket Command: set(Vestiging= Macsys)


I[17:07:42.58 538098] No notification events to send, not sending push notifications

I[17:07:42.58 538098] TicketObserver: Create email notifications for ticket(6162)

I[17:07:42.60 538098] TicketObserver: Deliver email notifications for ticket(6162)

I[17:07:42.63 538098] Sending push notification for ticket 6162, 1 events

I[17:07:42.63 538098] TicketObserver: Create email notifications for ticket(6162)

I[17:07:42.63 538098] Ticket comment added -#set Vestiging Macsys

-#set Vestiging=Macsys

-#set Vestiging= Macsys. just_opened? false

I[17:07:42.65 538098] Processing Ticket Command: set(Vestiging Macsys)

W[17:07:42.65 538098] Unknown command for ticket(#<Ticket:0x2ba74768>): CMD=set(Vestiging Macsys) - OPTIONS=#<Comment id: 26865, ticket_id: 6162, body: "-#set Vestiging Macsys\n\n-#set Vestiging=Macsys\n\n-#s...", created_at: "2016-12-13 17:07:42", updated_at: "2016-12-13 17:07:42", created_by: 294, is_public: true, attachment_location: nil, attachment_content_type: nil, attachment_name: nil, is_purchase: false, is_labor: nil, is_inventory: false, collaborator_id: nil, remote_id: nil, comment_type: "response", attachment_size: nil>

I[17:07:42.65 538098] Processing Ticket Command: set(Vestiging=Macsys)

W[17:07:42.65 538098] Unknown command for ticket(#<Ticket:0x2ba74768>): CMD=set(Vestiging=Macsys) - OPTIONS=#<Comment id: 26865, ticket_id: 6162, body: "-#set Vestiging Macsys\n\n-#set Vestiging=Macsys\n\n-#s...", created_at: "2016-12-13 17:07:42", updated_at: "2016-12-13 17:07:42", created_by: 294, is_public: true, attachment_location: nil, attachment_content_type: nil, attachment_name: nil, is_purchase: false, is_labor: nil, is_inventory: false, collaborator_id: nil, remote_id: nil, comment_type: "response", attachment_size: nil>

I[17:07:42.65 538098] Processing Ticket Command: set(Vestiging= Macsys)

W[17:07:42.65 538098] Unknown command for ticket(#<Ticket:0x2ba74768>): CMD=set(Vestiging= Macsys) - OPTIONS=#<Comment id: 26865, ticket_id: 6162, body: "-#set Vestiging Macsys\n\n-#set Vestiging=Macsys\n\n-#s...", created_at: "2016-12-13 17:07:42", updated_at: "2016-12-13 17:07:42", created_by: 294, is_public: true, attachment_location: nil, attachment_content_type: nil,

attachment_name: nil, is_purchase: false, is_labor: nil, is_inventory: false, collaborator_id: nil, remote_id: nil, comment_type: "response", attachment_size: nil>

I[17:07:42.65 538098] TicketObserver: Deliver email notifications for ticket(6162)

I[17:07:42.74 538098] Completed in 750ms (View: 0, DB: 16) | 200 OK [http://127.0.0.1/tickets/check_email]

I[17:07:42.76 75c008] check for ticket email url_ping: /tickets/check_email => success

I[17:07:44.71 53887c] Sorting report on id column.

[2016-12-13 17:07:46] Processing FinderController#application_polling (for 10.1.70.13 at 2016-12-13 17:07:46) [4ffac0]

[2016-12-13 17:07:46] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:07:46) [84fb40]

I[17:07:46.22 4ffac0] Completed in 16ms (View: 16, DB: 250) | 200 OK [http://calldesk.macsys.be/finder/application_polling]

I[17:07:46.22 84fb40] Completed in 0ms (View: 0, DB: 172) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=811&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

[2016-12-13 17:07:46] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:07:46) [8a5768]

I[17:07:46.43 8a5768] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

[2016-12-13 17:07:50] Processing BbticketsController#touch (for 10.2.0.203 at 2016-12-13 17:07:50) [089d84]

I[17:07:50.40 089d84] Completed in 31ms (View: 16, DB: 16) | 200 OK [http://mac-calldesk/api/bbtickets/6162/touch]

[2016-12-13 17:07:50] Processing ConfigurationController#index (for 10.2.0.203 at 2016-12-13 17:07:50) [3d216c]

I[17:07:50.87 3d216c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/configuration.json?prefix=zoho]

[2016-12-13 17:07:51] Processing DocumentsController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [08a324]

I[17:07:51.05 08a324] Completed in 4ms (View: 0, DB: 0) | 404 Not Found [http://mac-calldesk/documents/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378_settings.json]

I[17:07:51.06 027d78] running ticket notification job. there are currently 1 notifications waiting to be delivered.

I[17:07:51.06 027d78] For ticket 6162 there are 1 candidate to receive push notifications

I[17:07:51.06 027d78] Handler found for ticket-comment

I[17:07:51.06 027d78] Notified 0 devices

I[17:07:51.06 027d78] finished delivering ticket notifications.

[2016-12-13 17:07:51] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [592cfc]

I[17:07:51.30 592cfc] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/jst_manager.js]

[2016-12-13 17:07:51] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [051794]

[2016-12-13 17:07:51] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [ab978c]

[2016-12-13 17:07:51] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [af3140]

I[17:07:51.41 051794] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/carousel_template.js]

I[17:07:51.41 ab978c] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_template.js]

I[17:07:51.41 af3140] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_new_task_template.js]

[2016-12-13 17:07:51] Processing TicketTasksController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [b278a4]

[2016-12-13 17:07:51] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:07:51) [089cbc]

I[17:07:51.69 b278a4] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/task/6162]

I[17:07:51.69 089cbc] Completed in 16ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/ticket_checklist_stylesheet.css]

[2016-12-13 17:07:51] Processing TemplatesController#index (for 10.2.0.203 at 2016-12-13 17:07:51) [329f78]

I[17:07:51.83 329f78] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/template/]

[2016-12-13 17:08:00] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:08:00) [817538]

I[17:08:00.12 817538] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:08:10] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:08:10) [3cc614]

I[17:08:10.17 3cc614] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:08:19] Processing FinderController#application_polling (for 10.1.51.137 at 2016-12-13 17:08:19) [b4d1cc]

I[17:08:19.12 b4d1cc] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://calldesk.macsys.be/finder/application_polling]

I[17:08:21.29 2d70c4] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:08:21.29 2d70c4] finished delivering ticket notifications.

[2016-12-13 17:08:26] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:08:26) [a096fc]

I[17:08:26.33 a096fc] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:08:27] Processing EventSourceController#events (for 10.2.0.202 at 2016-12-13 17:08:27) [dda06c]

I[17:08:27.75 dda06c] Completed in 0ms (View: 0, DB: 78) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=250&subscriptions=navbar,intercom,tickets:single_ticket:assigned_to:asc:1:25:all_sites]

[2016-12-13 17:08:27] Processing EventSourceController#events (for 10.1.51.107 at 2016-12-13 17:08:27) [44f2fc]

I[17:08:27.76 44f2fc] Completed in 0ms (View: 0, DB: 78) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?

gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=773&subscriptions=navbar,intercom,tickets:my_tickets:closed_at:asc:1:25:all_sites]

[2016-12-13 17:08:29] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:08:29) [089e10]

I[17:08:29.27 089e10] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=811&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

[2016-12-13 17:08:29] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:08:29) [22604c]

I[17:08:29.46 22604c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

[2016-12-13 17:08:32] Processing DataloaderController#loaddata_agent_respond (for 10.1.2.17 at 2016-12-13 17:08:32) [52f4d8]

I[17:08:32.95 52f4d8] Update the contact time of agent 5005-7300-0078-3861-0713-8952-81

I[17:08:32.95 52f4d8] Completed in 0ms (View: 0, DB: 0) | 200 OK [https://mac-calldesk.macsys.int/dataloader/loaddata_agent_respond]

[2016-12-13 17:08:36] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:08:36) [847418]

I[17:08:36.09 847418] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

[2016-12-13 17:08:40] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:08:40) [dd9cc0]

I[17:08:40.76 dd9cc0] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

I[17:08:50.53 8cb060] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:08:50.53 8cb060] finished delivering ticket notifications.

[2016-12-13 17:08:50] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:08:50) [8cafd4]

I[17:08:50.93 8cafd4] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:08:59] Processing ReportsController#index (for 10.2.0.203 at 2016-12-13 17:08:59) [08ac20]

I[17:08:59.32 08ac20] Rendering template within layouts/application

I[17:08:59.32 08ac20] Rendering reports/index

I[17:08:59.37 08ac20] Completed in 219ms (View: 47, DB: 16) | 200 OK [http://mac-calldesk/reports?from=helpdesk]

[2016-12-13 17:09:01] Processing FinderController#application_polling (for 10.1.2.105 at 2016-12-13 17:09:01) [9f9cb4]

I[17:09:02.01 9f9cb4] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

I[17:09:02.62 9e15bc] scheduled call to bulk monitors url_ping: /dataloader/fire_bulk_monitors (http://127.0.0.1:80/dataloader/fire_bulk_monitors)

[2016-12-13 17:09:02] Processing DataloaderController#fire_bulk_monitors (for 127.0.0.1 at 2016-12-13 17:09:02) [08aaf4]

I[17:09:02.86 08aaf4] Completed in 219ms (View: 0, DB: 16) | 200 OK [http://127.0.0.1/dataloader/fire_bulk_monitors]

I[17:09:02.87 9e15bc] bulk monitors url_ping: /dataloader/fire_bulk_monitors => success

[2016-12-13 17:09:03] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:09:03) [c43a1c]

I[17:09:03.76 c43a1c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=818&subscriptions=navbar,intercom]

[2016-12-13 17:09:07] Processing BbreportingController#show (for 10.2.0.203 at 2016-12-13 17:09:07) [96aa88]

I[17:09:07.33 96aa88] Sorting report on id column.

[2016-12-13 17:09:09] Processing EventSourceController#events (for 10.1.2.105 at 2016-12-13 17:09:09) [af4ee8]

I[17:09:09.91 af4ee8] Completed in 78ms (View: 0, DB: 141) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=764&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

W[17:09:11.39 089e10] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/handler/scgi.rb:63:in `write'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/handler/scgi.rb:63:in `block in process_request'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/string_coercion.rb:10:in `block in each'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/response.rb:150:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/response.rb:150:in `block in each'


C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/response.rb:163:in `write'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:116:in `process_subscriptions'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:43:in `block (2 levels) in events'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:42:in `loop'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:42:in `block in events'


C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/response.rb:151:in èach'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/body_proxy.rb:31:in èach'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/string_coercion.rb:9:in èach'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/handler/scgi.rb:63:in `process_request'

C:/Program Files (x86)/Spiceworks/pkg/gems/scgi-0.9.1/lib/scgi.rb:265:in `read_header'

C:/Program Files (x86)/Spiceworks/pkg/gems/scgi-0.9.1/lib/scgi.rb:233:in `block in handle_client'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:139:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:139:in `block (2 levels) in startPoolThread'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:130:in `loop'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:130:in `block in startPoolThread'



[2016-12-13 17:09:12] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:09:12) [6af060]

I[17:09:12.97 6af060] Completed in 203ms (View: 0, DB: 203) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

I[17:09:21.30 08a8ec] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:09:21.31 08a8ec] finished delivering ticket notifications.

[2016-12-13 17:09:22] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:09:22) [8201b0]

I[17:09:26.77 8201b0] Completed in 3969ms (View: 0, DB: 3969) | 200 OK [http://mac-calldesk/finder/application_polling]

I[17:09:30.55 9e15bc] scheduled call to fire ticket monitors url_ping: /tickets/fire_monitors (http://127.0.0.1:80/tickets/fire_monitors)

[2016-12-13 17:09:30] Processing TicketsController#fire_monitors (for 127.0.0.1 at 2016-12-13 17:09:30) [294408]

I[17:09:31.91 96aa88] Rendering api/bbreporting/show

I[17:09:31.96 294408] Completed in 1141ms (View: 0, DB: 1141) | 200 OK [http://127.0.0.1/tickets/fire_monitors]

I[17:09:32.17 9e15bc] fire ticket monitors url_ping: /tickets/fire_monitors => success

I[17:09:33.91 96aa88] Completed in 26594ms (View: 2000, DB: 484) | 200 OK [http://mac-calldesk/api/bbreporting/17?run_report=1]

W[17:09:34.13 9e1da0] Attempting to add 2 new threads to the pool

W[17:09:34.63 395a20] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:





C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/response.rb:150:in `block in each'


C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/response.rb:163:in `write'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:114:in `process_subscriptions'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:43:in `block (2 levels) in events'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:42:in `loop'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/event_source_controller.rb:42:in `block in events'












[2016-12-13 17:09:35] Processing EventSourceController#events (for 10.1.2.92 at 2016-12-13 17:09:35) [abf14c]

[2016-12-13 17:09:35] Processing EventSourceController#events (for 10.1.51.137 at 2016-12-13 17:09:35) [ee309c]

[2016-12-13 17:09:35] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:09:35) [4d0b14]

I[17:09:35.68 4d0b14] Completed in 18ms (View: 0, DB: 96) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

I[17:09:35.68 abf14c] Completed in 18ms (View: 0, DB: 18) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=602&subscriptions=navbar,intercom,tickets:My_Tickets_____On_hold__:id:desc:1:25:all_sites]

I[17:09:35.68 ee309c] Completed in 18ms (View: 0, DB: 112) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=692&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]


[2016-12-13 17:09:36] Processing UtilityController#increment_action (for 10.2.0.203 at 2016-12-13 17:09:36) [8ab50c]

I[17:09:36.49 8ab50c] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/utility/increment_action]


[2016-12-13 17:09:37] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:09:37) [ab5bc4]

I[17:09:37.45 ab5bc4] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=818&subscriptions=navbar,intercom]

[2016-12-13 17:09:39] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:09:39) [0b75fc]

I[17:09:39.09 0b75fc] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

[2016-12-13 17:09:41] Processing ReportsController#show (for 10.2.0.203 at 2016-12-13 17:09:41) [08944c]

I[17:09:41.18 08944c] Sorting report on id column.

[2016-12-13 17:09:46] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:09:46) [0516cc]

I[17:09:47.98 0516cc] Completed in 1094ms (View: 0, DB: 1094) | 200 OK [http://mac-calldesk/finder/application_polling]

I[17:09:50.71 ce716c] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:09:50.73 ce716c] finished delivering ticket notifications.

I[17:09:52.67 08944c] Sending data report-all_tickets_2016_12_13.xls

I[17:09:52.67 08944c] Completed in 11594ms (View: 0, DB: 516) | 200 OK [http://mac-calldesk/reports/show/17.xls?sort=id&sort_dir=ASC]

[2016-12-13 17:10:06] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:10:06) [6ba5a4]

I[17:10:06.21 6ba5a4] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:10:18] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:10:18) [08a6f8]

I[17:10:18.72 08a6f8] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]


I[17:10:19.16 7b2638] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://calldesk.macsys.be/finder/application_polling]

[2016-12-13 17:10:20] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:10:20) [089c1c]

I[17:10:20.51 089c1c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=818&subscriptions=navbar,intercom]

I[17:10:20.93 af30b4] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:10:20.93 af30b4] finished delivering ticket notifications.

I[17:10:30.99 b4d12c] TicketCollaboration :: Syncing shared tickets

[2016-12-13 17:10:38] Processing DataloaderController#loaddata_agent_respond (for 10.1.2.211 at 2016-12-13 17:10:38) [d53080]

I[17:10:38.80 d53080] Update the contact time of agent C450X4J

I[17:10:38.80 d53080] Completed in 0ms (View: 0, DB: 0) | 200 OK [https://mac-calldesk.macsys.int/dataloader/loaddata_agent_respond]

[2016-12-13 17:10:41] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:10:41) [282b50]

I[17:10:41.08 282b50] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

I[17:10:51.14 089244] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:10:51.14 089244] finished delivering ticket notifications.

[2016-12-13 17:11:01] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:11:01) [ec1168]

I[17:11:01.76 ec1168] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]


I[17:11:02.04 817710] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

[2016-12-13 17:11:03] Processing TicketsController#list (for 10.2.0.203 at 2016-12-13 17:11:03) [027cec]

I[17:11:03.10 027cec] Redirected to http://mac-calldesk/tickets/v2/my_tickets

I[17:11:03.10 027cec] Filter chain halted as [:use_new_backbone_ui] rendered_or_redirected.

I[17:11:03.10 027cec] Completed in 0ms (DB: 0) | 302 Found [http://mac-calldesk/tickets]

[2016-12-13 17:11:03] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:11:03) [36b040]

I[17:11:03.24 36b040] Redirected to http://mac-calldesk/tickets/v2#my_tickets

I[17:11:03.24 36b040] Filter chain halted as [:load_ticket_view] rendered_or_redirected.

I[17:11:03.24 36b040] Completed in 109ms (DB: 31) | 302 Found [http://mac-calldesk/tickets/v2/my_tickets]

[2016-12-13 17:11:03] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:11:03) [32ad10]

I[17:11:03.40 32ad10] Rendering template within layouts/application

I[17:11:03.40 32ad10] Rendering bbtickets/index

I[17:11:03.46 32ad10] Exception: I18n::MissingTranslation on key='["settings.email.wizard.title"]' options='{}':

translation missing: en.settings.email.wizard.title

I[17:11:03.46 32ad10] Exception: I18n::MissingTranslation on key='["settings.email.wizard.end_user"]' options='{}':

translation missing: en.settings.email.wizard.end_user

I[17:11:03.46 32ad10] Exception: I18n::MissingTranslation on key='["settings.email.wizard.request_and_replies"]' options='{}':

translation missing: en.settings.email.wizard.request_and_replies

I[17:11:03.46 32ad10] Exception: I18n::MissingTranslation on key='["settings.email.wizard.users_ad"]' options='{}':

translation missing: en.settings.email.wizard.users_ad

I[17:11:03.46 32ad10] Exception: I18n::MissingTranslation on key='["settings.email.wizard.compose_email"]' options='{}':

translation missing: en.settings.email.wizard.compose_email

I[17:11:03.49 32ad10] Completed in 234ms (View: 78, DB: 16) | 200 OK [http://mac-calldesk/tickets/v2]

[2016-12-13 17:11:03] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:11:03) [677de0]

I[17:11:03.66 677de0] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=818&subscriptions=navbar,intercom]

[2016-12-13 17:11:06] Processing BbticketViewsController#show (for 10.2.0.203 at 2016-12-13 17:11:06) [530144]

I[17:11:06.86 530144] Completed in 453ms (View: 62, DB: 109) | 200 OK [http://mac-calldesk/api/bbticket_views/my_tickets?page=1&per_page=25&sort_by=id&sort_dir=desc&site_id=all_sites&use_default_sort=false]

[2016-12-13 17:11:08] Processing BbticketsController#touch (for 10.2.0.203 at 2016-12-13 17:11:08) [a501d4]

I[17:11:08.25 a501d4] Completed in 32ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/api/bbtickets/6597/touch]

[2016-12-13 17:11:08] Processing ConfigurationController#index (for 10.2.0.203 at 2016-12-13 17:11:08) [4b5af8]

I[17:11:08.61 4b5af8] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/configuration.json?prefix=zoho]

[2016-12-13 17:11:08] Processing DocumentsController#show (for 10.2.0.203 at 2016-12-13 17:11:08) [9e101c]

I[17:11:08.90 9e101c] Completed in 0ms (View: 0, DB: 0) | 404 Not Found [http://mac-calldesk/documents/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378_settings.json]

[2016-12-13 17:11:09] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:11:09) [9e115c]

I[17:11:09.22 9e115c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=819&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

[2016-12-13 17:11:09] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:09) [395b24]

I[17:11:09.36 395b24] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/jst_manager.js]


[2016-12-13 17:11:09] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:09) [9f9c00]


I[17:11:09.44 089b04] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/carousel_template.js]

I[17:11:09.44 538098] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_template.js]

I[17:11:09.44 9f9c00] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_new_task_template.js]

[2016-12-13 17:11:09] Processing TicketTasksController#show (for 10.2.0.203 at 2016-12-13 17:11:09) [75c008]

[2016-12-13 17:11:09] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:09) [5082dc]

I[17:11:09.57 5082dc] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/ticket_checklist_stylesheet.css]

I[17:11:09.57 75c008] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/task/6597]

[2016-12-13 17:11:09] Processing TemplatesController#index (for 10.2.0.203 at 2016-12-13 17:11:09) [592c70]

I[17:11:09.78 592c70] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/template/]

I[17:11:10.29 abf14c] Sorting report on id column.

[2016-12-13 17:11:12] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:11:12) [4ffac0]

I[17:11:12.07 4ffac0] Completed in 0ms (View: 0, DB: 438) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

[2016-12-13 17:11:12] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:11:12) [089d84]

I[17:11:12.39 089d84] Completed in 0ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=819&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

[2016-12-13 17:11:16] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:11:16) [3d216c]

I[17:11:16.05 3d216c] Completed in 16ms (View: 0, DB: 31) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:11:16] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:11:16) [08a324]

[2016-12-13 17:11:16] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:11:16) [027d78]

I[17:11:16.85 08a324] --------------------------------------------Ticket #6650-------------------

I[17:11:16.85 08a324] #<Ticket id: 6650, summary: "1013 - eHealth cert vervallen", status: "closed", description: "Arts:1013\r\nKrijgt niets binnen via hector.\r\nEhealth...", priority: 2, created_at: "2016-12-13 09:55:55", updated_at: "2016-12-13 09:56:01", closed_at: "2016-12-13 09:56:00", created_by: 320, assigned_to: 320, viewed_at: "2016-12-13 10:16:31", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 09:56:00", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "Resolved", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.85 08a324] --------------------------------------------Ticket #6509-------------------

I[17:11:16.85 08a324] #<Ticket id: 6509, summary: "Dr. Van Parys Liselore DAF probleem", status: "open", description: "Dr. Van Parys Liselore DAF probleem", priority: 2, created_at: "2016-12-08 11:40:20", updated_at: "2016-12-09 15:00:38", closed_at: nil, created_by: 16, assigned_to: 174,

viewed_at: "2016-12-13 09:29:22", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-09 13:25:19", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-DEN", c_afdeling: "Aanvragen-Elektronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "On hold", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.86 08a324] --------------------------------------------Ticket #6508-------------------

I[17:11:16.86 08a324] #<Ticket id: 6508, summary: "Dr. Van Braeckel -Careconnect", status: "closed", description: "Dr. Van Braeckel -Careconnect", priority: 2, created_at: "2016-12-08 11:38:56", updated_at: "2016-12-08 11:46:26", closed_at: "2016-12-08 11:42:37", created_by: 16, assigned_to: 16, viewed_at: "2016-12-08 15:46:32", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-08 11:46:26", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA-HER", c_afdeling: "Reporting-Middleware", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 161, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.86 08a324] --------------------------------------------Ticket #6507-------------------

I[17:11:16.86 08a324] #<Ticket id: 6507, summary: "Dr. Morias Careconnect", status: "closed", description: "Dr. Morias Careconnect", priority: 2, created_at: "2016-12-08 11:37:56", updated_at: "2016-12-08 11:45:09", closed_at: "2016-12-08 11:40:55", created_by: 16, assigned_to: 16, viewed_at: "2016-12-08 11:44:34", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-08 11:45:09", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA-HER", c_afdeling: "Reporting-Middleware", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.86 08a324] --------------------------------------------Ticket #6506-------------------

I[17:11:16.86 08a324] #<Ticket id: 6506, summary: "Dr. Marten Geyskens Data Recup", status: "closed", description: "Dr. Marten Geyskens Data Recup", priority: 2, created_at: "2016-12-08 11:36:51", updated_at: "2016-12-08 11:44:28", closed_at: "2016-12-08 11:40:48", created_by: 16, assigned_to: 16, viewed_at: "2016-12-08 15:46:26", reopened: false, requires_purchase: nil, category: "Service Request",

external_id: nil, email_message_id: nil, status_updated_at: "2016-12-08 11:44:28", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA-HER", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.88 08a324] --------------------------------------------Ticket #6505-------------------

I[17:11:16.88 08a324] #<Ticket id: 6505, summary: "Dr.vervecken F Berlaar online", status: "closed", description: "Dr.vervecken F Berlaar -online", priority: 2, created_at: "2016-12-08 11:35:55", updated_at: "2016-12-08 11:43:46", closed_at: "2016-12-08 11:40:40", created_by: 16, assigned_to: 16, viewed_at: "2016-12-08 15:46:30", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-08 11:43:46", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA-HER", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.88 08a324] --------------------------------------------Ticket #6504-------------------

I[17:11:16.88 08a324] #<Ticket id: 6504, summary: "intern telefoonboek aanpassen nr Lier ", status: "closed", description: "Bij de interne telefoonboek zit het nr 91006 voor i...", priority: 2, created_at: "2016-12-08 11:07:46", updated_at: "2016-12-08 16:24:04", closed_at: "2016-12-08 16:24:04", created_by: 20, assigned_to: 2, viewed_at: "2016-12-08 16:24:13", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507DC020@cma-exch...", status_updated_at: "2016-12-08 16:24:04", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "IT-WB/Telefonie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1922, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.88 08a324] --------------------------------------------Ticket #6503-------------------

I[17:11:16.88 08a324] #<Ticket id: 6503, summary: "optiofax Faxnummer Dr Beeckmans nazien", status: "closed", description: "[Omschrijving:]:\nWij kregen hier steeds foutmelding...", priority: 2, created_at: "2016-12-08 11:05:44", updated_at: "2016-12-12 10:24:56", closed_at: "2016-12-12 10:24:56", created_by: 245, assigned_to: 175, viewed_at: "2016-12-12 10:24:57", reopened: false,

requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-12 10:24:56", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "LMO-GRB", c_afdeling: "Reporting-Fax", c_impact: "Gemiddeld", c_contactpersoon: "Sanne Vanderpooten", billing_rate: nil, first_response_secs: 2652, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Dringend", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.89 08a324] --------------------------------------------Ticket #6502-------------------

I[17:11:16.89 08a324] #<Ticket id: 6502, summary: "Dr. Buydts Dirk uit Dendermonde myresults mailen of...", status: "closed", description: "Beste,\n\nDr. Buydts Dirk uit Dendermonde\n\nDeze arts ...", priority: 2, created_at: "2016-12-08 10:32:48", updated_at: "2016-12-08 11:42:43", closed_at: "2016-12-08 11:35:51", created_by: 150, assigned_to: 17, viewed_at: "2016-12-08 11:40:23", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "FD70BE96F6A2264EBFF50A145C5D036F025AA1D88B4A@med-ex...", status_updated_at: "2016-12-08 11:42:43", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED", c_afdeling: "Reporting-SMS", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 3536, c_status_open_details: "Resolved", c_status_summary: "niet reproduceerbaar", c_incident_classification: "Andere", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.89 08a324] --------------------------------------------Ticket #6501-------------------

I[17:11:16.89 08a324] #<Ticket id: 6501, summary: "toegang IlabVeronique Steyaert", status: "closed", description: "Beste Mikol\n\nJe hebt me toegang gegeven tot ilab ma...", priority: 2, created_at: "2016-12-08 10:32:47", updated_at: "2016-12-12 12:53:09", closed_at: "2016-12-12 12:53:09", created_by: 322, assigned_to: 175, viewed_at: "2016-12-12 14:11:53", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "FD70BE96F6A2264EBFF50A145C5D036F025AA1E59858@med-ex...", status_updated_at: "2016-12-12 12:53:09", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED", c_afdeling: "IT-Toegangsbeheer", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 3918, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:16.91 08a324] --------------------------------------------laptop-vla-------------------

I[17:11:16.91 08a324] #<Computer id: 7370, name: "laptop-vla", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "laptop-vla.macsys.int", domain: "macsys.int", uuid: "48E2E106-6307-11E6-9078-56341200000D", manufacturer: "Hewlett-Packard", model: "ProBook 650 G2", os_serial_number: "00342-50613-66553-AAOEM", windows_product_id: "00342-50613-66553-AAOEM", serial_number: "5CG6365B3K", ip_address: "10.1.51.107", mac_address: "98:E7:F4:2D:E0:20", operating_system: "Windows 10 Pro", version: "10.0.14393", windows_user: "vla", primary_owner_name: "vla", memory: 8464728064, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-06 16:35:47", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Core i5-6200U 2.30GHz", created_on: "2016-10-19 10:17:29", updated_on: "2016-12-07 13:36:43", kernel: nil, page_count: 0, install_date: "2016-11-04 20:17:50", device_type: "Laptop", current_user: "MACSYS\\vla", bios_version: "N76 Ver. 01.04", location: nil, online_at: "2016-11-24 10:23:32", offline_at: "2016-11-25 06:39:37", asset_tag: "5CG6365B3K", manually_added: false, bios_date: "2016-07-22", c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|workstations|identified|devices|computers|", dn: "CN=LAPTOP-VLA,CN=Computers,DC=macsys,DC=int", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-11-18 12:04:10", spice_version: 2, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167850859, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 346, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "HP ProBook 650 G2", raw_manufacturer: "HP", raw_operating_system: "Microsoft Windows 10 Pro", raw_processor_type: "Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz", port_scan_results: [[:http, 80, false], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, false], [:rdp, 3389, false], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.91 08a324] --------------------------------------------et0021b79c907f-------------------

I[17:11:16.91 08a324] #<NetworkPrinter id: 7130, name: "et0021b79c907f", type: "NetworkPrinter", description: "Lexmark T650 79398CV LR.JP.P413a", server_name: "1.1.1.33", domain: nil, uuid: nil, manufacturer: "Lexmark International", model: "Lexmark T650 79398CV .P413a", os_serial_number: nil, windows_product_id: nil, serial_number: "79398CV-78-0", ip_address: "1.1.1.33", mac_address: nil, operating_system: nil, version: nil, windows_user: nil, primary_owner_name: nil, memory: 134217728, management_oid: "1.3.6.1.4.1.641.1.71106859", up_time: nil, last_boot_up_time: "2016-11-24 14:56:08", service_pack_major_version: nil, service_pack_minor_version: nil, number_of_licensed_users: nil, number_of_processors: nil, processor_type: nil, created_on: "2016-09-23 14:09:33", updated_on: "2016-12-11 23:06:05", kernel: "4 Plus", page_count: 61159, install_date: nil, device_type: "NetworkPrinter", current_user: nil, bios_version: nil, location: nil, online_at: "2016-09-23 14:41:04", offline_at: nil, asset_tag: nil, manually_added: false, bios_date: nil, c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer:

nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|printers|identified|not scanned in 30 days...", dn: nil, user_tag: "||", exclude_tag: "||", last_scan_time: "2016-09-23 14:41:04", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: -1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 16843041, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 332, processor_architecture: nil, os_architecture: nil, scan_preferences: nil, raw_model: "Lexmark T650 79398CV .P413a", raw_manufacturer: nil, raw_operating_system: nil, raw_processor_type: nil, port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, true], [:microsoft_ds, 445, false], [:netbios_ssn, 139, false], [:rdp, 3389, false], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, false]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.91 08a324] --------------------------------------------et0021b7605673-------------------

I[17:11:16.91 08a324] #<NetworkPrinter id: 7491, name: "et0021b7605673", type: "NetworkPrinter", description: "Lexmark T650 793B3WT LR.JP.P631a", server_name: "1.1.1.111", domain: nil, uuid: nil, manufacturer: "Lexmark International", model: "Lexmark T650 793B3WT .P631a", os_serial_number: nil, windows_product_id: nil, serial_number: "793B3WT-78-0", ip_address: "1.1.1.111", mac_address: nil, operating_system: nil, version: nil, windows_user: nil, primary_owner_name: nil, memory: 134217728, management_oid: "1.3.6.1.4.1.641.1.71106859", up_time: nil, last_boot_up_time: "2015-11-16 17:06:49", service_pack_major_version: nil, service_pack_minor_version: nil, number_of_licensed_users: nil, number_of_processors: nil, processor_type: nil, created_on: "2016-10-22 00:17:36", updated_on: "2016-12-11 23:32:34", kernel: "4 Plus", page_count: 228041, install_date: nil, device_type: "NetworkPrinter", current_user: nil, bios_version: nil, location: nil, online_at: "2016-10-22 05:31:40", offline_at: nil, asset_tag: nil, manually_added: false, bios_date: nil, c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|printers|identified|not scanned in 30 days...", dn: nil, user_tag: "||", exclude_tag: "||", last_scan_time: "2016-10-22 05:31:40", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: -1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 16843119, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 359, processor_architecture: nil, os_architecture: nil, scan_preferences: nil, raw_model: "Lexmark T650 793B3WT .P631a", raw_manufacturer: nil, raw_operating_system: nil, raw_processor_type: nil, port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, true], [:microsoft_ds, 445, false], [:netbios_ssn, 139, false], [:rdp, 3389, false], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, false]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.91 08a324] --------------------------------------------et0021b752ffb9-------------------

I[17:11:16.91 08a324] #<NetworkPrinter id: 7487, name: "et0021b752ffb9", type: "NetworkPrinter", description: "Lexmark T650 79552R4 LR.JP.P510", server_name: "1.1.1.72", domain: nil, uuid: nil, manufacturer: "Lexmark International", model: "Lexmark T650 79552R4 .P510", os_serial_number: nil, windows_product_id: nil, serial_number: "79552R4-78-0", ip_address: "1.1.1.72", mac_address: nil, operating_system: nil, version: nil, windows_user: nil, primary_owner_name: nil, memory: 134217728, management_oid: "1.3.6.1.4.1.641.1.71106859", up_time: nil, last_boot_up_time: "2016-10-14 11:15:40", service_pack_major_version: nil, service_pack_minor_version: nil, number_of_licensed_users: nil, number_of_processors: nil, processor_type: nil, created_on: "2016-10-22 00:17:34", updated_on: "2016-12-11 23:16:10", kernel: "4 Plus", page_count: 152907, install_date: nil, device_type: "NetworkPrinter", current_user: nil, bios_version: nil, location: nil, online_at: "2016-10-22 05:02:55", offline_at: nil, asset_tag: nil, manually_added: false, bios_date: nil, c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|printers|identified|not scanned in 30 days...", dn: nil, user_tag: "||", exclude_tag: "||", last_scan_time: "2016-10-22 05:02:55", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: -1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 16843080, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 357, processor_architecture: nil, os_architecture: nil, scan_preferences: nil, raw_model: "Lexmark T650 79552R4 .P510", raw_manufacturer: nil, raw_operating_system: nil, raw_processor_type: nil, port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, true], [:microsoft_ds, 445, false], [:netbios_ssn, 139, false], [:rdp, 3389, false], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, false]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.91 08a324] --------------------------------------------brn_e7650b-------------------

I[17:11:16.91 08a324] #<NetworkPrinter id: 277, name: "brn_e7650b", type: "NetworkPrinter", description: "Brother MFC-8460N", server_name: "brn_e7650b.cma.be", domain: nil, uuid: nil, manufacturer: "Brother", model: "MFC-8460N", os_serial_number: nil, windows_product_id: nil, serial_number: "B9J871019", ip_address: "10.1.2.49", mac_address: "00:80:77:E7:65:0B", operating_system: nil, version: nil, windows_user: nil, primary_owner_name: nil, memory: 33554432, management_oid: "1.3.6.1.4.1.11.2.3.9.1", up_time: nil, last_boot_up_time: "2016-12-09 17:42:35", service_pack_major_version: nil, service_pack_minor_version: nil, number_of_licensed_users: nil, number_of_processors: nil, processor_type: nil, created_on: "2015-02-02 12:54:18", updated_on: "2016-12-10 16:43:47", kernel: "20080508", page_count: 121491, install_date: nil, device_type: "NetworkPrinter", current_user: nil, bios_version: nil, location: nil, online_at: "2016-09-19 10:39:59", offline_at: nil, asset_tag: nil, manually_added: false, bios_date: nil, c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|printers|identified|not scanned in 30 days...", dn: nil, user_tag: "||", exclude_tag: "||", last_scan_time: "2016-09-19 10:39:59", spice_version:

nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: -1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167838257, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 121, processor_architecture: nil, os_architecture: nil, scan_preferences: nil, raw_model: "MFC-8460N", raw_manufacturer: "Brother Industries", raw_operating_system: nil, raw_processor_type: nil, port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, true], [:microsoft_ds, 445, false], [:netbios_ssn, 139, false], [:rdp, 3389, false], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, false]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.91 08a324] --------------------------------------------Medina02-------------------

I[17:11:16.91 08a324] #<Computer id: 372, name: "Medina02", type: "Computer", description: "Scan Server", server_name: "medina02.dendermonde.local", domain: "dendermonde.local", uuid: "30303734-3336-4247-3836-3139364B4539", manufacturer: "Hewlett-Packard", model: "ProLiant DL380 G4", os_serial_number: "69712-650-4640194-45782", windows_product_id: "69712-650-4640194-45782", serial_number: "GB86196KE9", ip_address: "10.1.1.5", mac_address: "00:16:35:7F:BC:83", operating_system: "Windows Server 2003 R2", version: "5.2.3790", windows_user: "IT", primary_owner_name: "IT", memory: 3220668416, management_oid: nil, up_time: nil, last_boot_up_time: "2016-08-23 17:21:15", service_pack_major_version: 2, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 2, processor_type: "Intel Xeon 3.20GHz", created_on: "2015-02-05 13:06:55", updated_on: "2016-12-10 14:24:01", kernel: nil, page_count: nil, install_date: "2006-05-18 13:31:53", device_type: "Server", current_user: "\\DENDERMONDE\\administrator", bios_version: "P51", location: "MED-DEN", online_at: "2016-12-07 01:39:26", offline_at: "2016-04-14 08:45:30", asset_tag: "", manually_added: false, bios_date: "2005-10-10", c_purchase_price: nil, c_purchase_date: nil, b_name: "medina02", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|", dn: nil, user_tag: "|fysieke servers|", exclude_tag: "||", last_scan_time: "2016-12-07 01:39:26", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167837957, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 177, processor_architecture: "x86", os_architecture: "32 bit", scan_preferences: nil, raw_model: "ProLiant DL380 G4", raw_manufacturer: "HP", raw_operating_system: "Microsoft(R) Windows(R) Server 2003 R2, Standard Ed...", raw_processor_type: "Intel(R) Xeon(TM) CPU 3.20GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, true], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.91 08a324] --------------------------------------------Medina01-------------------

I[17:11:16.91 08a324] #<Computer id: 375, name: "Medina01", type: "Computer", description: "Medina01", server_name: "medina01.dendermonde.local", domain: "dendermonde.local", uuid: "30303734-3236-4247-3835-3137394B3632", manufacturer: "Hewlett-Packard", model: "ProLiant ML350 G4", os_serial_number: "69712-650-4640194-45793", windows_product_id: "69712-650-4640194-45793", serial_number: "GB85179K62", ip_address: "10.1.1.12", mac_address: "00:13:21:B2:0D:20", operating_system: "Windows Server 2003 R2", version: "5.2.3790", windows_user: "IT", primary_owner_name: "IT", memory: 2146930688, management_oid: nil, up_time: nil, last_boot_up_time: "2016-11-19 08:31:57", service_pack_major_version: 2, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 2, processor_type: "Intel Xeon 3.00GHz", created_on: "2015-02-05 13:07:05", updated_on: "2016-12-13 02:24:09", kernel: nil, page_count: nil, install_date: "2007-03-06 14:20:23", device_type: "Server", current_user: "DENDERMONDE\\administrator", bios_version: "D17", location: "MED-DEN", online_at: "2016-12-07 01:39:02", offline_at: "2016-11-16 10:21:25", asset_tag: "", manually_added: false, bios_date: "2004-12-02", c_purchase_price: nil, c_purchase_date: nil, b_name: "medina01", b_location: "Dendermonde ", b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|", dn: nil, user_tag: "|fysieke servers|", exclude_tag: "||", last_scan_time: "2016-12-07 01:39:02", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 5, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167837964, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 179, processor_architecture: "x86", os_architecture: "32 bit", scan_preferences: nil, raw_model: "ProLiant ML350 G4", raw_manufacturer: "HP", raw_operating_system: "Microsoft(R) Windows(R) Server 2003 R2, Standard Ed...", raw_processor_type: "Intel(R) Xeon(TM) CPU 3.00GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.92 08a324] --------------------------------------------Med-srvcs-01-------------------

I[17:11:16.92 08a324] #<Computer id: 7144, name: "Med-srvcs-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-srvcs-01.macsys.int", domain: "macsys.int", uuid: "B50CD4FE-4BE3-4FB6-BAA5-4850155F9BE4", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60000-84404-AAOEM", windows_product_id: "00184-60000-84404-AAOEM", serial_number: "3014-0849-4552-6612-0990-6112-96", ip_address: "10.2.1.52", mac_address: "00:15:5D:47:21:33", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 8589463552, management_oid: nil, up_time: nil, last_boot_up_time: "2016-09-04 15:01:23", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2650 v2 2.60GHz", created_on: "2016-09-26 12:04:58", updated_on: "2016-12-07 01:38:32", kernel: nil, page_count: nil, install_date: "2014-03-31 16:36:15", device_type: "Server", current_user: "MACSYS\\Administrator", bios_version: "090006", location: "MED-DEN",

online_at: "2016-12-07 01:38:32", offline_at: nil, asset_tag: "6296-7937-8666-5217-9894-0725-81", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-srvcs-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=MED-SRVCS-01,OU=servers,OU=resources,OU=macsys,D...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:38:32", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903540, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2650 v2 @ 2.60GHz", port_scan_results: [[:http, 80, false], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.92 08a324] --------------------------------------------Med-sql-01-------------------

I[17:11:16.92 08a324] #<Computer id: 7151, name: "Med-sql-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-sql-01.macsys.int", domain: "macsys.int", uuid: "B789ACD1-17EC-4D26-ACC3-B7BAE91D76E2", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60000-84399-AAOEM", windows_product_id: "00184-60000-84399-AAOEM", serial_number: "54-9998-5886-3840-2396-5919-11", ip_address: "10.2.1.29", mac_address: "00:15:5D:01:0C:55", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 17179398144, management_oid: nil, up_time: nil, last_boot_up_time: "2016-09-04 14:58:43", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2690 0 2.90GHz", created_on: "2016-09-26 13:48:20", updated_on: "2016-12-07 01:37:47", kernel: nil, page_count: nil, install_date: "2013-09-12 13:53:27", device_type: "Server", current_user: "MACSYS\\tverte", bios_version: "090006", location: "MED-DEN", online_at: "2016-12-07 01:37:47", offline_at: nil, asset_tag: "6507-5236-8437-7607-3599-5749-97", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-sql-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=MED-SQL-01,OU=servers,OU=resources,OU=macsys,DC=...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:37:47", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903517, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation",

raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.92 08a324] --------------------------------------------Med-sop-01-------------------

I[17:11:16.92 08a324] #<Computer id: 7145, name: "Med-sop-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-sop-01.macsys.int", domain: "macsys.int", uuid: "DD548E56-BC83-4721-8608-E6CDB6087BF3", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60000-84398-AAOEM", windows_product_id: "00184-60000-84398-AAOEM", serial_number: "8101-0607-8833-2827-6508-9875-66", ip_address: "10.2.1.55", mac_address: "00:15:5D:47:21:37", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 4294496256, management_oid: nil, up_time: nil, last_boot_up_time: "2016-09-04 15:13:20", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2650 v2 2.60GHz", created_on: "2016-09-26 12:05:04", updated_on: "2016-12-07 01:37:24", kernel: nil, page_count: nil, install_date: "2014-11-19 16:04:49", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "MED-DEN", online_at: "2016-12-07 01:37:24", offline_at: nil, asset_tag: "8659-6888-4381-0932-2958-6053-87", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-sop-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=MED-SOP-01,OU=servers,OU=resources,OU=macsys,DC=...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:37:24", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903543, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2650 v2 @ 2.60GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:11:16.92 08a324] Completed in 750ms (View: 47, DB: 687) | 200 OK [http://mac-calldesk/search]

W[17:11:16.92 08a324] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:














I[17:11:17.13 027d78] --------------------------------------------Ticket #6509-------------------

I[17:11:17.14 027d78] #<Ticket id: 6509, summary: "Dr. Van Parys Liselore DAF probleem", status: "open", description: "Dr. Van Parys Liselore DAF probleem", priority: 2, created_at: "2016-12-08 11:40:20", updated_at: "2016-12-09 15:00:38", closed_at: nil, created_by: 16, assigned_to: 174, viewed_at: "2016-12-13 09:29:22", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-09 13:25:19", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-DEN", c_afdeling: "Aanvragen-Elektronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "On hold", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:17.14 027d78] --------------------------------------------Ticket #1111-------------------

I[17:11:17.14 027d78] #<Ticket id: 1111, summary: "Formulier ingediend vanaf: Account aanvragen", status: "closed", description: "Ingediend op maandag, 2 november, 2015 - 17:44\nInge...", priority: 2, created_at: "2015-11-02 17:48:40", updated_at: "2015-11-06 10:12:16", closed_at: "2015-11-03 11:31:03", created_by: 241, assigned_to: 174, viewed_at: "2015-11-06 10:12:14", reopened: false, requires_purchase: nil, category: "Arts", external_id: nil, email_message_id: "[email protected]....", status_updated_at: "2015-11-06 10:12:16", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "GROEP", c_afdeling: nil, c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 63601, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:11:17.14 027d78] --------------------------------------------KB2686509-------------------

I[17:11:17.14 027d78] #<Hotfix id: 160, name: "KB2686509", hotfix_installations_count: 36, open_ticket_count: 0, created_at: "2015-01-22 15:11:39", updated_at: "2015-01-22 15:11:39">

I[17:11:17.14 027d78] Completed in 656ms (View: 16, DB: 625) | 200 OK [http://mac-calldesk/search]

[2016-12-13 17:11:19] Processing TicketsController#list (for 10.2.0.203 at 2016-12-13 17:11:19) [592cfc]

I[17:11:19.45 592cfc] Redirected to http://mac-calldesk/tickets/v2/single_ticket/6509

I[17:11:19.45 592cfc] Filter chain halted as [:use_new_backbone_ui] rendered_or_redirected.

I[17:11:19.45 592cfc] Completed in 0ms (DB: 0) | 302 Found [http://mac-calldesk/tickets/list/single_ticket/6509]

[2016-12-13 17:11:19] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:11:19) [ab978c]

I[17:11:19.56 ab978c] Redirected to http://mac-calldesk/tickets/v2#single_ticket/6509

I[17:11:19.58 ab978c] Filter chain halted as [:load_ticket_view] rendered_or_redirected.

I[17:11:19.58 ab978c] Completed in 109ms (DB: 0) | 302 Found [http://mac-calldesk/tickets/v2/single_ticket/6509]

[2016-12-13 17:11:19] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:11:19) [051794]

I[17:11:19.75 051794] Rendering template within layouts/application

I[17:11:19.75 051794] Rendering bbtickets/index

I[17:11:19.81 051794] Exception: I18n::MissingTranslation on key='["settings.email.wizard.title"]' options='{}':


I[17:11:19.81 051794] Exception: I18n::MissingTranslation on key='["settings.email.wizard.end_user"]' options='{}':


I[17:11:19.81 051794] Exception: I18n::MissingTranslation on key='["settings.email.wizard.request_and_replies"]' options='{}':


I[17:11:19.81 051794] Exception: I18n::MissingTranslation on key='["settings.email.wizard.users_ad"]' options='{}':


I[17:11:19.81 051794] Exception: I18n::MissingTranslation on key='["settings.email.wizard.compose_email"]' options='{}':


I[17:11:19.84 051794] Completed in 250ms (View: 79, DB: 15) | 200 OK [http://mac-calldesk/tickets/v2]

I[17:11:20.35 af3140] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:11:20.35 af3140] finished delivering ticket notifications.

[2016-12-13 17:11:22] Processing BbticketViewsController#show (for 10.2.0.203 at 2016-12-13 17:11:22) [b278a4]

I[17:11:22.70 b278a4] Completed in 31ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/bbticket_views/single_ticket?page=1&per_page=25&sort_by=id&sort_dir=desc&site_id=all_sites&use_default_sort=false]

[2016-12-13 17:11:23] Processing BbticketsController#show (for 10.2.0.203 at 2016-12-13 17:11:23) [089cbc]

I[17:11:23.30 089cbc] Completed in 31ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/api/bbtickets/6509]

[2016-12-13 17:11:23] Processing BbticketsController#touch (for 10.2.0.203 at 2016-12-13 17:11:23) [329f78]

I[17:11:23.55 329f78] Completed in 16ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/bbtickets/6509/touch]

[2016-12-13 17:11:23] Processing ConfigurationController#index (for 10.2.0.203 at 2016-12-13 17:11:23) [817538]

I[17:11:23.92 817538] Completed in 16ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/configuration.json?prefix=zoho]

[2016-12-13 17:11:24] Processing DocumentsController#show (for 10.2.0.203 at 2016-12-13 17:11:24) [3cc614]

I[17:11:24.11 3cc614] Completed in 0ms (View: 0, DB: 0) | 404 Not Found [http://mac-calldesk/documents/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378_settings.json]

[2016-12-13 17:11:24] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:11:24) [b4d1cc]

I[17:11:24.46 b4d1cc] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=820&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

[2016-12-13 17:11:24] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:24) [2d70c4]

I[17:11:24.89 2d70c4] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/jst_manager.js]

[2016-12-13 17:11:24] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:24) [a096fc]

[2016-12-13 17:11:24] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:24) [9e0b08]

[2016-12-13 17:11:24] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:24) [0899c4]

I[17:11:24.99 a096fc] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/carousel_template.js]

I[17:11:24.99 9e0b08] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_new_task_template.js]

I[17:11:24.99 0899c4] Completed in 16ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_template.js]

[2016-12-13 17:11:25] Processing TicketTasksController#show (for 10.2.0.203 at 2016-12-13 17:11:25) [84fb40]

[2016-12-13 17:11:25] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:11:25) [8a5768]

I[17:11:25.06 8a5768] Completed in 16ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/ticket_checklist_stylesheet.css]

I[17:11:25.06 84fb40] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/task/6509]

[2016-12-13 17:11:25] Processing TemplatesController#index (for 10.2.0.203 at 2016-12-13 17:11:25) [52f4d8]

I[17:11:25.27 52f4d8] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/template/]



[2016-12-13 17:11:26] Processing BbticketsController#show (for 10.2.0.203 at 2016-12-13 17:11:26) [dd9cc0]

I[17:11:26.81 847418] Completed in 47ms (View: 0, DB: 781) | 200 OK [http://mac-calldesk/api/bbticket_views/single_ticket?site_id=all_sites&page=1&per_page=25&sort_by=category&sort_dir=asc&_=1481645482040]

I[17:11:26.83 dd9cc0] Completed in 47ms (View: 0, DB: 47) | 304 Not Modified [http://mac-calldesk/api/bbtickets/6509]

[2016-12-13 17:11:27] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:11:27) [8cb060]

I[17:11:27.80 8cb060] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=820&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

[2016-12-13 17:11:29] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:11:29) [8cafd4]

I[17:11:29.78 8cafd4] Completed in 0ms (View: 0, DB: 1766) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

I[17:11:30.50 9e15bc] cache sweeper cleared 7 entries

[2016-12-13 17:11:32] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:11:32) [08ac20]

I[17:11:32.41 08ac20] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:11:42] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:11:42) [08aaf4]

I[17:11:42.48 08aaf4] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:11:44] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:11:44) [ec11f4]

I[17:11:44.09 ec11f4] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

I[17:11:50.65 089e10] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:11:50.65 089e10] finished delivering ticket notifications.

[2016-12-13 17:11:57] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:11:57) [22604c]

I[17:11:57.52 22604c] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:11:59] Processing DataloaderController#loaddata_agent_respond (for 10.1.2.10 at 2016-12-13 17:11:59) [847378]

I[17:11:59.10 847378] Update the contact time of agent 4396-1357-2905-7684-6647-5613-30

I[17:11:59.10 847378] Completed in 0ms (View: 0, DB: 0) | 200 OK [https://10.2.0.61/dataloader/loaddata_agent_respond]


[2016-12-13 17:12:02] Processing DataloaderController#fire_bulk_monitors (for 127.0.0.1 at 2016-12-13 17:12:02) [08a8ec]

I[17:12:02.99 08a8ec] Completed in 219ms (View: 0, DB: 47) | 200 OK [http://127.0.0.1/dataloader/fire_bulk_monitors]

I[17:12:03.02 9e15bc] bulk monitors url_ping: /dataloader/fire_bulk_monitors => success

[2016-12-13 17:12:08] Processing EventSourceController#events (for 10.1.2.92 at 2016-12-13 17:12:08) [8201b0]

I[17:12:08.60 8201b0] Completed in 0ms (View: 0, DB: 31) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=584&subscriptions=navbar,intercom]


I[17:12:09.16 294408] Update the contact time of agent S4R41141

I[17:12:09.16 294408] Completed in 0ms (View: 0, DB: 0) | 200 OK [https://10.2.0.61/dataloader/loaddata_agent_respond]

[2016-12-13 17:12:10] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:12:10) [96aa88]

I[17:12:10.88 96aa88] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=820&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]


I[17:12:12.82 156908] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

[2016-12-13 17:12:18] Processing CommentsController#create (for 10.2.0.203 at 2016-12-13 17:12:18) [15664c]

I[17:12:18.35 15664c] No notification events to send, not sending push notifications

I[17:12:18.35 15664c] TicketObserver: Create email notifications for ticket(6509)

I[17:12:18.37 15664c] TicketObserver: Deliver email notifications for ticket(6509)

I[17:12:18.38 15664c] Sending push notification for ticket 6509, 1 events

I[17:12:18.38 15664c] TicketObserver: Create email notifications for ticket(6509)

I[17:12:18.40 15664c] Ticket comment added Ann, wil je woensdag nog eens proberen. Als het niet lukt, ticket afsluiten. just_opened? false

I[17:12:18.40 15664c] TicketObserver: Deliver email notifications for ticket(6509)

I[17:12:18.41 15664c] ticket(6509).deliver_notifications = ["to=>[email protected], events=>[\"ticket-comment\"]", "to=>[email protected], events=>[\"ticket-comment\"]"]

I[17:12:18.41 15664c] ticket(6509).deliver_notifications(immediate) = []

I[17:12:18.41 15664c] ticket(6509).schedule_notification_delivery

I[17:12:18.41 15664c] scheduling 2 local notifications for ticket 6509

I[17:12:18.43 15664c] Completed in 109ms (View: 0, DB: 16) | 201 Created [http://mac-calldesk/api/comments]

[2016-12-13 17:12:18] Processing BbticketsController#show (for 10.2.0.203 at 2016-12-13 17:12:18) [395a20]

I[17:12:18.47 395a20] Completed in 31ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/bbtickets/6509]


I[17:12:19.20 53887c] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://calldesk.macsys.be/finder/application_polling]

[2016-12-13 17:12:20] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:12:20) [32a018]

I[17:12:20.07 32a018] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]


[2016-12-13 17:12:20] Processing BbticketViewsController#show (for 10.1.32.90 at 2016-12-13 17:12:20) [6af060]

[2016-12-13 17:12:20] Processing BbticketsController#show (for 10.1.32.90 at 2016-12-13 17:12:20) [c43a1c]

[2016-12-13 17:12:20] Processing BbticketViewsController#show (for 10.1.32.90 at 2016-12-13 17:12:20) [8ab50c]

I[17:12:20.67 c43a1c] Completed in 62ms (View: 0, DB: 47) | 200 OK [http://helpdesk.macsys.be/api/bbtickets/6652]

I[17:12:21.15 889188] running ticket notification job. there are currently 2 notifications waiting to be delivered.

I[17:12:21.15 889188] For ticket 6509 there are 2 candidate to receive push notifications

I[17:12:21.15 889188] Handler found for ticket-comment

I[17:12:21.17 889188] Notified 0 devices

I[17:12:21.17 889188] sending 2 local notifications about change to ticket 6509

I[17:12:21.17 889188] ActionMailer: TicketNotifier: Sending ticket-comment => to:[email protected] sender:[email protected]

I[17:12:21.18 889188] ActionMailer: TicketNotifier: Setting up recipients, subject, from and content type

I[17:12:21.18 889188] ActionMailer: TicketNotifier: Writing text & HTML body

I[17:12:21.18 889188] ActionMailer: TicketNotifier: Adding attachments

I[17:12:21.20 889188] ActionMailer: Sent mail to [email protected]

I[17:12:21.46 889188] ActionMailer: TicketNotifier: Sending ticket-comment => to:[email protected] sender:[email protected]

I[17:12:21.46 889188] ActionMailer: TicketNotifier: Setting up recipients, subject, from and content type

I[17:12:21.48 889188] ActionMailer: TicketNotifier: Writing text & HTML body

I[17:12:21.48 889188] ActionMailer: TicketNotifier: Adding attachments

I[17:12:21.48 889188] ActionMailer: Sent mail to [email protected]

[2016-12-13 17:12:21] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:12:21) [0b75fc]

I[17:12:21.60 0b75fc] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=820&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

I[17:12:21.76 889188] finished delivering ticket notifications.

I[17:12:23.82 6af060] Completed in 3234ms (View: 203, DB: 2360) | 200 OK [http://helpdesk.macsys.be/api/bbticket_views/open_tickets?site_id=all_sites&page=1&per_page=25&sort_by=updated_at&sort_dir=desc&_=1481615918065]

[2016-12-13 17:12:23] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:12:23) [bb0dd0]

I[17:12:23.84 bb0dd0] Completed in 16ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

I[17:12:24.10 8ab50c] Completed in 3469ms (View: 203, DB: 2109) | 200 OK [http://helpdesk.macsys.be/api/bbticket_views/open_tickets?site_id=all_sites&page=1&per_page=25&sort_by=updated_at&sort_dir=desc&_=1481615918066]

I[17:12:42.28 0516cc] scheduled call to check for ticket email url_ping: /tickets/check_email (http://127.0.0.1:80/tickets/check_email)

[2016-12-13 17:12:42] Processing TicketsController#check_email (for 127.0.0.1 at 2016-12-13 17:12:42) [ce716c]

I[17:12:42.29 ce716c] mailman: checking for new tickets

I[17:12:42.51 ce716c] mailman: no tickets found

I[17:12:42.51 ce716c] Completed in 219ms (View: 0, DB: 47) | 200 OK [http://127.0.0.1/tickets/check_email]

I[17:12:42.53 0516cc] check for ticket email url_ping: /tickets/check_email => success

[2016-12-13 17:12:46] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:12:46) [08944c]

I[17:12:46.10 08944c] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

[2016-12-13 17:12:50] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:12:50) [6ba5a4]

I[17:12:50.11 6ba5a4] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/finder/application_polling]

I[17:12:50.33 4d0b14] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:12:50.33 4d0b14] finished delivering ticket notifications.


I[17:13:02.07 7b2638] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

[2016-12-13 17:13:04] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:13:04) [ab5bc4]

I[17:13:04.65 ab5bc4] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=820&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

[2016-12-13 17:13:06] Processing FinderController#application_polling (for 10.1.51.107 at 2016-12-13 17:13:06) [af30b4]

I[17:13:06.67 af30b4] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

[2016-12-13 17:13:06] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:13:06) [b4d12c]

I[17:13:06.88 b4d12c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

[2016-12-13 17:13:16] Processing FinderController#application_polling (for 10.1.51.107 at 2016-12-13 17:13:16) [d53080]

I[17:13:16.72 d53080] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

[2016-12-13 17:13:17] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:13:17) [282b50]

[2016-12-13 17:13:18] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:13:18) [089244]

I[17:13:18.40 282b50] --------------------------------------------Ticket #6660-------------------

I[17:13:18.40 282b50] #<Ticket id: 6660, summary: "Manuele input resultaten Hgb en Hct technische vali...", status: "open", description: "[Omschrijving:]:\nBij manuele input van beide result...", priority: 2, created_at: "2016-12-13 10:46:17", updated_at: "2016-12-13 13:56:23", closed_at: nil, created_by: 170, assigned_to: 52, viewed_at: "2016-12-13 15:19:14", reopened: nil, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 13:55:07", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-AAL", c_afdeling: "Laboratorium-Hematologie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 311, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Dringend", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.40 282b50] --------------------------------------------Ticket #6609-------------------

I[17:13:18.40 282b50] #<Ticket id: 6609, summary: "dap Vanheusden Inge - Genk mylab launcher", status: "closed", description: "Problemen Mylab – herinstallatie launcher gedaan.\n\n...", priority: 2, created_at: "2016-12-12 11:51:13", updated_at: "2016-12-12 11:53:15", closed_at: "2016-12-12 11:51:13", created_by: 5, assigned_to: 5, viewed_at: "2016-12-12 12:10:42", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BECD6@cma-exch...", status_updated_at: "2016-12-12 11:53:15", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: "workaround herinstallatie", c_incident_classification: "Onbekend", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.42 282b50] --------------------------------------------Ticket #6608-------------------

I[17:13:18.42 282b50] #<Ticket id: 6608, summary: "dap De Helden terugbellen ivm resultaten", status: "closed", description: "Beste\n\nDap de kleine helden:44993\n\nBen daar langs g...", priority: 2, created_at: "2016-12-12 11:36:13", updated_at: "2016-12-12 11:53:20", closed_at: "2016-12-12 11:53:20", created_by: 29, assigned_to: 5, viewed_at: "2016-12-12 12:10:44", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507F3203@cma-exch...", status_updated_at: "2016-12-12 11:53:20", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie:

"CMA", c_afdeling: "Reporting", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 672, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.42 282b50] --------------------------------------------Ticket #6607-------------------

I[17:13:18.42 282b50] #<Ticket id: 6607, summary: "dr debruyne paswoord vergeten", status: "closed", description: "", priority: 2, created_at: "2016-12-12 11:19:48", updated_at: "2016-12-12 11:49:13", closed_at: "2016-12-12 11:19:53", created_by: 83, assigned_to: 83, viewed_at: "2016-12-12 13:31:44", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-12 11:49:13", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA-HAS", c_afdeling: "Administratie-Creatie Artsen", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Menselijke fout", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.42 282b50] --------------------------------------------Ticket #6606-------------------

I[17:13:18.42 282b50] #<Ticket id: 6606, summary: "DENBOD 08 werkt niet", status: "closed", description: "[Omschrijving:]:\ndenbod 08 werkt niet", priority: 2, created_at: "2016-12-12 10:41:28", updated_at: "2016-12-12 15:15:06", closed_at: "2016-12-12 11:09:25", created_by: 151, assigned_to: 174, viewed_at: "2016-12-12 15:14:40", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-12 15:15:06", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-DEN", c_afdeling: "IT-WB/PC", c_impact: "Gemiddeld", c_contactpersoon: "Lieve Casier", billing_rate: nil, first_response_secs: 117, c_status_open_details: "", c_status_summary: "oorzaak of oplossing niet gedocumenteerd", c_incident_classification: "Onbekend", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.43 282b50] --------------------------------------------Ticket #6605-------------------

I[17:13:18.43 282b50] #<Ticket id: 6605, summary: "stor2rrd werkt niet meer", status: "closed", description: "Vermoedelijk verkeerde startopties na stroompanne.\n...", priority: 2, created_at: "2016-12-12 10:41:14", updated_at: "2016-12-12 11:01:16", closed_at: "2016-12-12 10:51:07", created_by: 5, assigned_to: 5, viewed_at: "2016-12-12 11:00:17", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BEC9E@cma-exch...", status_updated_at: "2016-12-12 11:01:16", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil,

reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "GROEP", c_afdeling: "IT-Business Continuity", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: "nog gevolg van stroompanne", c_incident_classification: "Configuratie", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.43 282b50] --------------------------------------------Ticket #6604-------------------

I[17:13:18.43 282b50] #<Ticket id: 6604, summary: "Cleanup users", status: "open", description: "-#assign to Chris Hemelaers\n\nVriendelijke groeten,\n...", priority: 2, created_at: "2016-12-12 10:41:13", updated_at: "2016-12-12 11:10:35", closed_at: nil, created_by: 282, assigned_to: 282, viewed_at: "2016-12-12 11:22:52", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BEC9F@cma-exch...", status_updated_at: "2016-12-12 11:10:35", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "GROEP", c_afdeling: "IT-Toegangsbeheer", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.45 282b50] --------------------------------------------Ticket #6603-------------------

I[17:13:18.45 282b50] #<Ticket id: 6603, summary: "Dr De keyzer problemen ", status: "open", description: "Brecht on-site Dr De keyzer. Problemen met pc en an...", priority: 2, created_at: "2016-12-12 10:39:25", updated_at: "2016-12-13 08:52:01", closed_at: nil, created_by: 294, assigned_to: 298, viewed_at: "2016-12-13 14:20:48", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 08:52:01", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: "2016-12-12 17:00:00", remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.45 282b50] --------------------------------------------Ticket #6602-------------------

I[17:13:18.45 282b50] #<Ticket id: 6602, summary: "vraag virus dr schollaert", status: "open", description: "[Omschrijving:]:\nE-mail [email protected] \r\n...", priority: 2, created_at: "2016-12-12 10:20:38", updated_at: "2016-12-12 15:54:02", closed_at: nil, created_by: 270, assigned_to: 209, viewed_at: "2016-12-12 15:49:52", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-12 15:54:02", warning_alert_count:

0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "LMO-GRB", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: "DeGroot Veerle", billing_rate: nil, first_response_secs: 1252, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.46 282b50] --------------------------------------------Ticket #6601-------------------

I[17:13:18.46 282b50] #<Ticket id: 6601, summary: "Problemen met binnenhalen resultaten medisch pakket...", status: "closed", description: "[Omschrijving:]:\nDokter Vander Bruggen (19784) en d...", priority: 2, created_at: "2016-12-12 09:55:14", updated_at: "2016-12-13 08:34:52", closed_at: "2016-12-13 08:34:52", created_by: 113, assigned_to: 174, viewed_at: "2016-12-13 08:34:53", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 08:34:52", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-DEN", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: "Stephanie ", billing_rate: nil, first_response_secs: 318, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.46 282b50] --------------------------------------------ws-heradm10-------------------

I[17:13:18.46 282b50] #<Computer id: 643, name: "ws-heradm10", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "ws-heradm10.macsys.int", domain: "macsys.int", uuid: "3B852100-10E6-0820-0905-023124000000", manufacturer: "Acer", model: "Aspire M3641", os_serial_number: "89576-OEM-7357823-01660", windows_product_id: "89576-OEM-7357823-01660", serial_number: "9BDNR7XHCP8360A9332702", ip_address: "10.1.51.94", mac_address: "00:21:85:3B:E6:10", operating_system: "Vista Business", version: "6.0.6002", windows_user: "dvl", primary_owner_name: "dvl", memory: 3219464192, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-07 00:48:01", service_pack_major_version: 2, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Pentium Dual-Core E5200 2.50GHz", created_on: "2015-02-27 14:16:55", updated_on: "2016-12-08 17:51:15", kernel: nil, page_count: nil, install_date: "2009-01-16 15:17:27", device_type: "Desktop", current_user: "MACSYS\\heradm10", bios_version: "R01-B3", location: nil, online_at: "2016-11-26 08:18:36", offline_at: "2016-11-27 15:11:31", asset_tag: "", manually_added: false, bios_date: "2008-07-18", c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|workstations|identified|computers|computer...", dn: "CN=WS-HERADM10,OU=computers,OU=resources,OU=macsys,...", user_tag: "||", exclude_tag: "||",

last_scan_time: "2016-06-13 10:04:39", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: 166, user_primary: false, swid: nil, product_categories: nil, domain_role: 1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167850846, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 235, processor_architecture: "x64", os_architecture: "32 bit", scan_preferences: nil, raw_model: "Aspire M3641", raw_manufacturer: "ACER", raw_operating_system: "Microsoft® Windows Vista™ Business", raw_processor_type: "Pentium(R) Dual-Core CPU E5200 @ 2.50GHz", port_scan_results: [[:http, 80, false], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:13:18.46 282b50] --------------------------------------------Med-qlikview-------------------

I[17:13:18.46 282b50] #<Computer id: 387, name: "Med-qlikview", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-qlikview.macsys.int", domain: "macsys.int", uuid: "6A618876-C49F-465C-BDE6-DB898326CA59", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36083-AAOEM", windows_product_id: "00184-60001-36083-AAOEM", serial_number: "6749-6600-2770-5471-0849-0489-37", ip_address: "10.1.1.45", mac_address: "00:15:5D:02:26:0C", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 60129071104, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-08 14:39:08", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 2, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2015-02-05 16:02:14", updated_on: "2016-12-08 19:51:12", kernel: nil, page_count: nil, install_date: "2014-09-23 08:50:13", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "MED-DEN", online_at: "2016-12-07 01:35:55", offline_at: "2016-11-17 06:15:37", asset_tag: "9729-0266-4282-3355-5080-2363-23", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-qlikview", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|virtual machi...", dn: "CN=MED-QLIKVIEW,OU=servers,OU=resources,OU=macsys,D...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:35:55", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167837997, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:13:18.48 282b50] --------------------------------------------KB926601-------------------

I[17:13:18.48 282b50] #<Hotfix id: 1078, name: "KB926601", hotfix_installations_count: 1, open_ticket_count: 0, created_at: "2015-01-26 12:58:15", updated_at: "2015-01-26 12:58:15">

I[17:13:18.48 282b50] --------------------------------------------KB3146604-------------------


I[17:13:18.48 282b50] --------------------------------------------KB3146600-------------------


I[17:13:18.48 282b50] --------------------------------------------KB3122660-------------------


I[17:13:18.51 282b50] --------------------------------------------KB2866029-------------------


I[17:13:18.51 282b50] --------------------------------------------KB2811660-------------------


I[17:13:18.51 282b50] --------------------------------------------KB2770660-------------------


I[17:13:18.51 282b50] --------------------------------------------KB2660649-------------------


I[17:13:18.51 282b50] Completed in 797ms (View: 109, DB: 625) | 200 OK [http://mac-calldesk/search]

W[17:13:18.51 282b50] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:














I[17:13:18.68 089244] --------------------------------------------Ticket #6603-------------------

I[17:13:18.68 089244] #<Ticket id: 6603, summary: "Dr De keyzer problemen ", status: "open", description: "Brecht on-site Dr De keyzer. Problemen met pc en an...", priority: 2, created_at: "2016-12-12 10:39:25", updated_at: "2016-12-13 08:52:01", closed_at: nil, created_by: 294, assigned_to: 298, viewed_at: "2016-12-13 14:20:48", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 08:52:01", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: "2016-12-12 17:00:00", remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.70 089244] --------------------------------------------Ticket #1912-------------------

I[17:13:18.70 089244] #<Ticket id: 1912, summary: "Contact opnemen arts inloggen website", status: "closed", description: "[Omschrijving:]:\nGraag vandaag in de loop van de da...", priority: 2, created_at: "2016-04-29 08:10:59", updated_at: "2016-11-18 08:18:25", closed_at: "2016-04-29 14:25:38", created_by: 120, assigned_to: 174, viewed_at: "2016-11-18 08:17:40", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-11-18 08:18:25", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-AAL", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: "gos", billing_rate: nil, first_response_secs: 22479, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:13:18.70 089244] Completed in 672ms (View: 16, DB: 625) | 200 OK [http://mac-calldesk/search]

I[17:13:20.55 08a6f8] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:13:20.55 08a6f8] finished delivering ticket notifications.

[2016-12-13 17:13:21] Processing TicketsController#list (for 10.2.0.203 at 2016-12-13 17:13:21) [817710]

I[17:13:21.29 817710] Redirected to http://mac-calldesk/tickets/v2/single_ticket/6603

I[17:13:21.29 817710] Filter chain halted as [:use_new_backbone_ui] rendered_or_redirected.

I[17:13:21.29 817710] Completed in 0ms (DB: 0) | 302 Found [http://mac-calldesk/tickets/list/single_ticket/6603]

[2016-12-13 17:13:21] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:13:21) [089c1c]

I[17:13:21.40 089c1c] Redirected to http://mac-calldesk/tickets/v2#single_ticket/6603

I[17:13:21.40 089c1c] Filter chain halted as [:load_ticket_view] rendered_or_redirected.

I[17:13:21.40 089c1c] Completed in 94ms (DB: 0) | 302 Found [http://mac-calldesk/tickets/v2/single_ticket/6603]

[2016-12-13 17:13:21] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:13:21) [027cec]

I[17:13:21.57 027cec] Rendering template within layouts/application

I[17:13:21.57 027cec] Rendering bbtickets/index

I[17:13:21.62 027cec] Exception: I18n::MissingTranslation on key='["settings.email.wizard.title"]' options='{}':


I[17:13:21.64 027cec] Exception: I18n::MissingTranslation on key='["settings.email.wizard.end_user"]' options='{}':


I[17:13:21.64 027cec] Exception: I18n::MissingTranslation on key='["settings.email.wizard.request_and_replies"]' options='{}':


I[17:13:21.64 027cec] Exception: I18n::MissingTranslation on key='["settings.email.wizard.users_ad"]' options='{}':


I[17:13:21.64 027cec] Exception: I18n::MissingTranslation on key='["settings.email.wizard.compose_email"]' options='{}':


I[17:13:21.68 027cec] Completed in 250ms (View: 109, DB: 31) | 200 OK [http://mac-calldesk/tickets/v2]

[2016-12-13 17:13:25] Processing BbticketViewsController#show (for 10.2.0.203 at 2016-12-13 17:13:25) [36b040]

I[17:13:25.35 36b040] Completed in 31ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/bbticket_views/single_ticket?page=1&per_page=25&sort_by=id&sort_dir=desc&site_id=all_sites&use_default_sort=false]

[2016-12-13 17:13:25] Processing BbticketsController#show (for 10.2.0.203 at 2016-12-13 17:13:25) [32ad10]

I[17:13:25.85 32ad10] Completed in 31ms (View: 0, DB: 31) | 200 OK [http://mac-calldesk/api/bbtickets/6603]

[2016-12-13 17:13:26] Processing BbticketsController#touch (for 10.2.0.203 at 2016-12-13 17:13:26) [530144]

I[17:13:26.36 530144] Completed in 172ms (View: 0, DB: 141) | 200 OK [http://mac-calldesk/api/bbtickets/6603/touch]

[2016-12-13 17:13:26] Processing ConfigurationController#index (for 10.2.0.203 at 2016-12-13 17:13:26) [a501d4]

I[17:13:26.90 a501d4] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/configuration.json?prefix=zoho]

[2016-12-13 17:13:27] Processing DocumentsController#show (for 10.2.0.203 at 2016-12-13 17:13:27) [4b5af8]

I[17:13:27.08 4b5af8] Completed in 0ms (View: 0, DB: 0) | 404 Not Found [http://mac-calldesk/documents/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378_settings.json]

[2016-12-13 17:13:27] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:13:27) [9e101c]

I[17:13:27.54 9e101c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=822&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]


I[17:13:27.61 395b24] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/jst_manager.js]


I[17:13:27.68 089b04] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/carousel_template.js]


[2016-12-13 17:13:27] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:13:27) [9f9c00]

I[17:13:27.71 538098] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_new_task_template.js]

I[17:13:27.71 9f9c00] Completed in 16ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_template.js]

[2016-12-13 17:13:27] Processing TicketTasksController#show (for 10.2.0.203 at 2016-12-13 17:13:27) [5082dc]

[2016-12-13 17:13:27] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:13:27) [75c008]

I[17:13:27.76 75c008] Completed in 16ms (View: 0, DB: 16) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/ticket_checklist_stylesheet.css]

I[17:13:27.76 5082dc] Completed in 16ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/task/6603]

[2016-12-13 17:13:27] Processing TemplatesController#index (for 10.2.0.203 at 2016-12-13 17:13:27) [592c70]

I[17:13:27.91 592c70] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/template/]


[2016-12-13 17:13:29] Processing EventSourceController#events (for 10.2.0.202 at 2016-12-13 17:13:29) [677de0]

I[17:13:29.44 677de0] Completed in 16ms (View: 0, DB: 94) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=250&subscriptions=navbar,intercom,tickets:single_ticket:assigned_to:asc:1:25:all_sites]

[2016-12-13 17:13:29] Processing BbticketViewsController#show (for 10.2.0.203 at 2016-12-13 17:13:29) [ec1168]

[2016-12-13 17:13:29] Processing BbticketsController#show (for 10.2.0.203 at 2016-12-13 17:13:29) [9e115c]

I[17:13:29.61 ec1168] Completed in 16ms (View: 0, DB: 875) | 200 OK [http://mac-calldesk/api/bbticket_views/single_ticket?site_id=all_sites&page=1&per_page=25&sort_by=category&sort_dir=asc&_=1481645604619]

I[17:13:29.63 9e115c] Completed in 16ms (View: 0, DB: 31) | 304 Not Modified [http://mac-calldesk/api/bbtickets/6603]

[2016-12-13 17:13:29] Processing EventSourceController#events (for 10.1.51.107 at 2016-12-13 17:13:29) [3d216c]

I[17:13:29.86 3d216c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=773&subscriptions=navbar,intercom,tickets:my_tickets:closed_at:asc:1:25:all_sites]

[2016-12-13 17:13:30] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:13:30) [08a324]

I[17:13:30.61 08a324] Completed in 0ms (View: 0, DB: 1266) | 200 OK [http://mac-calldesk/api/event_source/events?

gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=822&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

I[17:13:30.64 027d78] TicketCollaboration :: Syncing shared tickets

[2016-12-13 17:13:31] Processing FinderController#application_polling (for 10.1.51.107 at 2016-12-13 17:13:31) [592cfc]

I[17:13:31.76 592cfc] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

[2016-12-13 17:13:32] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:13:32) [ab978c]

I[17:13:32.03 ab978c] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]


I[17:13:32.94 051794] Update the contact time of agent 5005-7300-0078-3861-0713-8952-81

I[17:13:32.94 051794] Completed in 0ms (View: 0, DB: 0) | 200 OK [https://mac-calldesk.macsys.int/dataloader/loaddata_agent_respond]

[2016-12-13 17:13:35] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:13:35) [af3140]

I[17:13:35.01 af3140] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:13:45] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:13:45) [089cbc]

I[17:13:45.06 089cbc] Completed in 16ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:13:45] Processing BbticketsController#update (for 10.2.0.203 at 2016-12-13 17:13:45) [329f78]

I[17:13:46.02 329f78] No notification events to send, not sending push notifications

I[17:13:46.02 329f78] TicketObserver: Create email notifications for ticket(6603)

I[17:13:46.04 329f78] TicketObserver: Deliver email notifications for ticket(6603)

I[17:13:46.07 329f78] Sending push notification for ticket 6603, 1 events

I[17:13:46.07 329f78] TicketObserver: Create email notifications for ticket(6603)

I[17:13:46.08 329f78] Ticket closed by Tineke Huizinga.

I[17:13:46.08 329f78] TicketObserver: Deliver email notifications for ticket(6603)

I[17:13:46.10 329f78] ticket(6603).deliver_notifications = ["to=>[email protected], events=>[\"ticket-closed\"]"]

I[17:13:46.10 329f78] ticket(6603).deliver_notifications(immediate) = []

I[17:13:46.10 329f78] ticket(6603).schedule_notification_delivery

I[17:13:46.10 329f78] scheduling 1 local notifications for ticket 6603

I[17:13:46.15 329f78] Completed in 297ms (View: 0, DB: 188) | 200 OK [http://mac-calldesk/api/bbtickets/6603]

[2016-12-13 17:13:46] Processing BbticketsController#touch (for 10.2.0.203 at 2016-12-13 17:13:46) [817538]

I[17:13:46.46 817538] Completed in 16ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/bbtickets/6603/touch]

[2016-12-13 17:13:46] Processing ConfigurationController#index (for 10.2.0.203 at 2016-12-13 17:13:46) [3cc614]

I[17:13:46.79 3cc614] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/configuration.json?prefix=zoho]


[2016-12-13 17:13:49] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:13:49) [2d70c4]

I[17:13:49.09 2d70c4] Completed in 0ms (View: 0, DB: 16) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

[2016-12-13 17:13:49] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:13:49) [9e0b08]

[2016-12-13 17:13:49] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:13:49) [0899c4]

I[17:13:49.24 9e0b08] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

I[17:13:49.26 0899c4] Completed in 16ms (View: 0, DB: 78) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=822&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

I[17:13:50.83 a096fc] running ticket notification job. there are currently 2 notifications waiting to be delivered.

I[17:13:50.83 a096fc] For ticket 6603 there are 2 candidate to receive push notifications

I[17:13:50.83 a096fc] Handler found for ticket-closed

I[17:13:50.83 a096fc] Notified 0 devices

I[17:13:50.83 a096fc] sending 1 local notifications about change to ticket 6603

I[17:13:50.83 a096fc] ActionMailer: TicketNotifier: Sending ticket-closed => to:[email protected] sender:[email protected]

I[17:13:50.84 a096fc] ActionMailer: TicketNotifier: Setting up recipients, subject, from and content type

I[17:13:50.84 a096fc] ActionMailer: TicketNotifier: Writing text & HTML body

I[17:13:50.84 a096fc] ActionMailer: TicketNotifier: Adding attachments

I[17:13:50.84 a096fc] ActionMailer: Sent mail to [email protected]

I[17:13:51.15 a096fc] finished delivering ticket notifications.

[2016-12-13 17:14:00] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:14:00) [8a5768]

I[17:14:00.10 8a5768] Completed in 16ms (View: 16, DB: 8) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:14:19] Processing FinderController#application_polling (for 10.1.51.137 at 2016-12-13 17:14:19) [84fb40]

I[17:14:19.25 84fb40] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://calldesk.macsys.be/finder/application_polling]

I[17:14:21.03 52f4d8] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:14:21.03 52f4d8] finished delivering ticket notifications.

[2016-12-13 17:14:24] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:14:24) [089d84]

[2016-12-13 17:14:24] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:14:24) [b4d1cc]

I[17:14:25.29 089d84] --------------------------------------------Ticket #6651-------------------

I[17:14:25.29 089d84] #<Ticket id: 6651, summary: "Handscanner configuratie voor MAC", status: "closed", description: "[Omschrijving:]:\nIk moet aan een arts een handscann...", priority: 2, created_at: "2016-12-13 10:06:12", updated_at: "2016-12-13 10:39:37", closed_at: "2016-12-13 10:39:37", created_by: 239, assigned_to: 320, viewed_at: "2016-12-13 10:39:37", reopened: false, requires_purchase: nil, category: "Unspecified", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 10:39:37", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "LMO-GRB", c_afdeling: "Administratie", c_impact: "Gemiddeld",

c_contactpersoon: "Gwen", billing_rate: nil, first_response_secs: 1649, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.29 089d84] --------------------------------------------Ticket #6519-------------------

I[17:14:25.29 089d84] #<Ticket id: 6519, summary: "25622 - Mylab installatie", status: "closed", description: "Arts:25622\r\nInstallatie MyLab voltooid zonder probl...", priority: 2, created_at: "2016-12-08 14:00:43", updated_at: "2016-12-08 14:01:43", closed_at: "2016-12-08 14:01:42", created_by: 320, assigned_to: 320, viewed_at: "2016-12-09 11:36:43", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-08 14:01:42", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "Aanvragen-Elektronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "Resolved", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.30 089d84] --------------------------------------------Ticket #6518-------------------

I[17:14:25.30 089d84] #<Ticket id: 6518, summary: "Formulier ingediend vanaf: Contacteer ons", status: "closed", description: "Dr Jacobs Lenie is gecreëerd op dit adres: Sint ant...", priority: 2, created_at: "2016-12-08 13:22:46", updated_at: "2016-12-08 15:52:41", closed_at: "2016-12-08 15:52:41", created_by: 20, assigned_to: 5, viewed_at: "2016-12-08 15:52:41", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507DC022@cma-exch...", status_updated_at: "2016-12-08 15:52:41", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Administratie-Creatie Artsen", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 7971, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.30 089d84] --------------------------------------------Ticket #6517-------------------

I[17:14:25.30 089d84] #<Ticket id: 6517, summary: "tel Jolien AKL-Dr Van Raemdonck terubellen aub 3746...", status: "closed", description: "-#assign to [email protected]\n\n-#close\n\n______...", priority: 2, created_at: "2016-12-08 13:07:48", updated_at: "2016-12-08 16:24:52", closed_at: "2016-12-08 13:07:48", created_by: 5, assigned_to: 5, viewed_at: "2016-12-09 18:11:40", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BEAC1@cma-exch...", status_updated_at: "2016-12-08

16:24:52", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.30 089d84] --------------------------------------------Ticket #6516-------------------

I[17:14:25.30 089d84] #<Ticket id: 6516, summary: "annie vanbrugghe printerprobleem", status: "closed", description: "-#close\n\n-#assign to [email protected]\n\nMet vr...", priority: 2, created_at: "2016-12-08 13:07:46", updated_at: "2016-12-08 16:24:06", closed_at: "2016-12-08 13:07:46", created_by: 5, assigned_to: 5, viewed_at: "2016-12-08 16:23:33", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BEAC2@cma-exch...", status_updated_at: "2016-12-08 16:24:06", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "IT-WB/Print Fax en scanning", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Onbekend", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.32 089d84] --------------------------------------------Ticket #6515-------------------

I[17:14:25.32 089d84] #<Ticket id: 6515, summary: "Formulier ingediend vanaf: Account aanvragen", status: "closed", description: "-#assign to [email protected]\n\n-#close\n\n______...", priority: 2, created_at: "2016-12-08 13:02:47", updated_at: "2016-12-08 13:02:47", closed_at: "2016-12-08 13:02:47", created_by: 5, assigned_to: 5, viewed_at: "2016-12-08 14:23:23", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BEABD@cma-exch...", status_updated_at: "2016-12-08 13:02:47", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "GROEP", c_afdeling: "Administratie-Creatie Artsen", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.32 089d84] --------------------------------------------Ticket #6514-------------------

I[17:14:25.32 089d84] #<Ticket id: 6514, summary: "dr Cautaerts AF email adres er af halen ", status: "closed", description: "Zie mail hieronder:\n\nOp de eerste vraag heb ik al e...", priority: 2, created_at:

"2016-12-08 12:57:47", updated_at: "2016-12-12 17:56:14", closed_at: "2016-12-12 12:55:40", created_by: 243, assigned_to: 2, viewed_at: "2016-12-12 12:55:40", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "FD70BE96F6A2264EBFF50A145C5D036F025AA1DE459F@med-ex...", status_updated_at: "2016-12-12 12:55:40", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED", c_afdeling: "Aanvragen-Elektronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 9409, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.32 089d84] --------------------------------------------Ticket #6513-------------------

I[17:14:25.32 089d84] #<Ticket id: 6513, summary: "Dr. Couillier Luc inst windoc op nieuwe pc -maandag...", status: "open", description: "Dr. Couillier Luc inst windoc op nieuwe pc -maandag...", priority: 2, created_at: "2016-12-08 12:37:26", updated_at: "2016-12-13 08:48:41", closed_at: nil, created_by: 16, assigned_to: 298, viewed_at: "2016-12-13 09:13:45", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 08:48:41", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: "2016-12-12 17:00:00", remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.33 089d84] --------------------------------------------Ticket #6512-------------------

I[17:14:25.33 089d84] #<Ticket id: 6512, summary: "sync magnetische drager zending klaarzetten", status: "closed", description: "ð dbg\n\n_______________________________\n\nFrom: fact@...", priority: 2, created_at: "2016-12-08 12:17:48", updated_at: "2016-12-08 15:45:23", closed_at: "2016-12-08 15:45:23", created_by: 204, assigned_to: 2, viewed_at: "2016-12-08 15:45:23", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BEAAB@cma-exch...", status_updated_at: "2016-12-08 15:45:23", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Boekhouding", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 9818, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.33 089d84] --------------------------------------------Ticket #6511-------------------

I[17:14:25.33 089d84] #<Ticket id: 6511, summary: "Resultaten worden niet via email verstuurd", status: "open", description: "Hilde van AKL belde ivm de vroedvrouwen Truyen Els,...", priority: 2, created_at: "2016-12-08 12:15:38", updated_at: "2016-12-13 13:57:05", closed_at: nil, created_by: 83, assigned_to: 5, viewed_at: "2016-12-13 14:23:35", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 13:48:05", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.35 089d84] --------------------------------------------ws-db-------------------

I[17:14:25.35 089d84] #<Computer id: 8170, name: "ws-db", type: "Computer", description: "receptie", server_name: "ws-db.macsys.int", domain: "macsys.int", uuid: "7E7A487D-880B-D911-A5AF-0030D3001E09", manufacturer: "Intel", model: "D865GLC", os_serial_number: "76396-OEM-0053364-80832", windows_product_id: "76396-OEM-2253367-80832", serial_number: "ws-db", ip_address: "10.1.41.41", mac_address: "00:11:11:6C:28:12", operating_system: "Windows XP Pro", version: "5.1.2600", windows_user: "receptie", primary_owner_name: "receptie", memory: 1055629312, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-09 20:37:42", service_pack_major_version: 3, service_pack_minor_version: 0, number_of_licensed_users: nil, number_of_processors: 1, processor_type: "Intel Pentium 4 3.20GHz", created_on: "2016-07-05 08:08:08", updated_on: "2016-12-11 17:57:18", kernel: nil, page_count: nil, install_date: "2006-04-03 11:19:21", device_type: "Desktop", current_user: "MACSYS\\thm", bios_version: "BF86510A.86A.0075.P24.0503071605", location: nil, online_at: "2016-12-11 17:57:18", offline_at: nil, asset_tag: "", manually_added: false, bios_date: "2005-03-07", c_purchase_price: nil, c_purchase_date: nil, b_name: nil, b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|workstations|identified|computers|computer...", dn: "CN=WS-DB,OU=computers,OU=resources,OU=macsys,DC=mac...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-11 17:57:18", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 1, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167848233, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 150, processor_architecture: "x86", os_architecture: "32 bit", scan_preferences: nil, raw_model: "D865GLC_", raw_manufacturer: "INTEL_", raw_operating_system: "Microsoft Windows XP Professional", raw_processor_type: "Intel(R) Pentium(R) 4 CPU 3.20GHz", port_scan_results: [[:http, 80, false], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:14:25.35 089d84] --------------------------------------------KB3122651-------------------


I[17:14:25.35 089d84] --------------------------------------------KB2993651-------------------


I[17:14:25.35 089d84] --------------------------------------------KB2965142-------------------


I[17:14:25.35 089d84] Completed in 813ms (View: 63, DB: 719) | 200 OK [http://mac-calldesk/search]

W[17:14:25.35 089d84] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:














I[17:14:25.71 b4d1cc] --------------------------------------------Ticket #6513-------------------

I[17:14:25.71 b4d1cc] #<Ticket id: 6513, summary: "Dr. Couillier Luc inst windoc op nieuwe pc -maandag...", status: "open", description: "Dr. Couillier Luc inst windoc op nieuwe pc -maandag...", priority: 2, created_at: "2016-12-08 12:37:26", updated_at: "2016-12-13 08:48:41", closed_at: nil, created_by: 16, assigned_to: 298, viewed_at: "2016-12-13 09:13:45", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-12-13 08:48:41", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: "2016-12-12 17:00:00", remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:14:25.72 b4d1cc] Completed in 735ms (View: 0, DB: 703) | 200 OK [http://mac-calldesk/search]

[2016-12-13 17:14:27] Processing TicketsController#list (for 10.2.0.203 at 2016-12-13 17:14:27) [847418]

I[17:14:27.61 847418] Redirected to http://mac-calldesk/tickets/v2/single_ticket/6513

I[17:14:27.61 847418] Filter chain halted as [:use_new_backbone_ui] rendered_or_redirected.

I[17:14:27.61 847418] Completed in 0ms (DB: 0) | 302 Found [http://mac-calldesk/tickets/list/single_ticket/6513]

[2016-12-13 17:14:27] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:14:27) [dd9cc0]

I[17:14:27.72 dd9cc0] Redirected to http://mac-calldesk/tickets/v2#single_ticket/6513

I[17:14:27.72 dd9cc0] Filter chain halted as [:load_ticket_view] rendered_or_redirected.

I[17:14:27.72 dd9cc0] Completed in 94ms (DB: 0) | 302 Found [http://mac-calldesk/tickets/v2/single_ticket/6513]

[2016-12-13 17:14:27] Processing BbticketsController#index (for 10.2.0.203 at 2016-12-13 17:14:27) [4ffac0]

I[17:14:27.89 4ffac0] Rendering template within layouts/application

I[17:14:27.89 4ffac0] Rendering bbtickets/index

I[17:14:27.96 4ffac0] Exception: I18n::MissingTranslation on key='["settings.email.wizard.title"]' options='{}':


I[17:14:27.96 4ffac0] Exception: I18n::MissingTranslation on key='["settings.email.wizard.end_user"]' options='{}':


I[17:14:27.96 4ffac0] Exception: I18n::MissingTranslation on key='["settings.email.wizard.request_and_replies"]' options='{}':


I[17:14:27.96 4ffac0] Exception: I18n::MissingTranslation on key='["settings.email.wizard.users_ad"]' options='{}':


I[17:14:27.96 4ffac0] Exception: I18n::MissingTranslation on key='["settings.email.wizard.compose_email"]' options='{}':


I[17:14:28.00 4ffac0] Completed in 250ms (View: 62, DB: 47) | 200 OK [http://mac-calldesk/tickets/v2]

[2016-12-13 17:14:31] Processing EventSourceController#events (for 10.1.2.105 at 2016-12-13 17:14:31) [08ac20]

I[17:14:31.18 08ac20] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=764&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

I[17:14:31.26 9e15bc] scheduled call to fire ticket monitors url_ping: /tickets/fire_monitors (http://127.0.0.1:80/tickets/fire_monitors)

[2016-12-13 17:14:31] Processing TicketsController#fire_monitors (for 127.0.0.1 at 2016-12-13 17:14:31) [9f9cb4]

I[17:14:31.29 9f9cb4] Completed in 16ms (View: 0, DB: 2125) | 200 OK [http://127.0.0.1/tickets/fire_monitors]

I[17:14:31.31 9e15bc] fire ticket monitors url_ping: /tickets/fire_monitors => success

[2016-12-13 17:14:31] Processing BbticketViewsController#show (for 10.2.0.203 at 2016-12-13 17:14:31) [08aaf4]

I[17:14:31.67 08aaf4] Completed in 16ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/bbticket_views/single_ticket?page=1&per_page=25&sort_by=id&sort_dir=desc&site_id=all_sites&use_default_sort=false]

[2016-12-13 17:14:32] Processing BbticketsController#show (for 10.2.0.203 at 2016-12-13 17:14:32) [ec11f4]

I[17:14:32.20 ec11f4] Completed in 47ms (View: 16, DB: 0) | 200 OK [http://mac-calldesk/api/bbtickets/6513]

[2016-12-13 17:14:32] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:14:32) [089e10]

I[17:14:32.31 089e10] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]

[2016-12-13 17:14:32] Processing BbticketsController#touch (for 10.2.0.203 at 2016-12-13 17:14:32) [22604c]

I[17:14:32.59 22604c] Completed in 187ms (View: 16, DB: 141) | 200 OK [http://mac-calldesk/api/bbtickets/6513/touch]

[2016-12-13 17:14:32] Processing ConfigurationController#index (for 10.2.0.203 at 2016-12-13 17:14:32) [847378]

I[17:14:32.84 847378] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/configuration.json?prefix=zoho]

[2016-12-13 17:14:32] Processing DocumentsController#show (for 10.2.0.203 at 2016-12-13 17:14:32) [08a8ec]

I[17:14:32.93 08a8ec] Completed in 0ms (View: 0, DB: 0) | 404 Not Found [http://mac-calldesk/documents/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378_settings.json]

[2016-12-13 17:14:33] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:14:33) [9e10d0]

I[17:14:33.12 9e10d0] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=824&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]


I[17:14:33.83 294408] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/jst_manager.js]

[2016-12-13 17:14:33] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:14:33) [8cb060]

[2016-12-13 17:14:33] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:14:33) [8cafd4]

[2016-12-13 17:14:33] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:14:33) [15664c]

I[17:14:33.88 8cb060] Completed in 15ms (View: 0, DB: 15) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/carousel_template.js]

I[17:14:33.88 8cafd4] Completed in 15ms (View: 0, DB: 15) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_new_task_template.js]

I[17:14:33.88 15664c] Completed in 15ms (View: 0, DB: 15) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/checklist_template.js]

[2016-12-13 17:14:33] Processing TicketTasksController#show (for 10.2.0.203 at 2016-12-13 17:14:33) [395a20]

I[17:14:33.94 395a20] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/task/6513]

[2016-12-13 17:14:33] Processing PluginAttachmentsController#show (for 10.2.0.203 at 2016-12-13 17:14:33) [53887c]

I[17:14:33.96 53887c] Completed in 0ms (View: 0, DB: 0) | 304 Not Modified [http://mac-calldesk/settings/v1/plugins/p-2466bec0-7ff7-012e-683d-00221962fb75-1317661378/content/ticket_checklist_stylesheet.css]

[2016-12-13 17:14:34] Processing TemplatesController#index (for 10.2.0.203 at 2016-12-13 17:14:34) [32a018]

I[17:14:34.14 32a018] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/integrations/ticket_checklist/template/]


[2016-12-13 17:14:36] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:14:36) [96aa88]

I[17:14:36.21 96aa88] Completed in 16ms (View: 0, DB: 3798) | 200 OK [http://mac-calldesk/api/event_source/events?

gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=824&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]


I[17:14:36.80 156908] Completed in 0ms (View: 0, DB: 1109) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=692&subscriptions=navbar,intercom,tickets:my_tickets:id:desc:1:25:all_sites]

[2016-12-13 17:14:37] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:14:37) [c43a1c]

I[17:14:37.74 c43a1c] Completed in 0ms (View: 0, DB: 16) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]



I[17:14:50.45 6af060] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:14:50.45 6af060] finished delivering ticket notifications.

[2016-12-13 17:14:50] Processing BbticketsController#update (for 10.2.0.203 at 2016-12-13 17:14:50) [8ab50c]

[2016-12-13 17:14:51] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:14:51) [ce716c]

I[17:14:51.09 ce716c] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]

[2016-12-13 17:14:51] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:14:51) [0516cc]

I[17:14:54.79 0516cc] Completed in 3436ms (View: 0, DB: 3436) | 200 OK [http://mac-calldesk/finder/application_polling]



[2016-12-13 17:15:02] Processing DataloaderController#fire_bulk_monitors (for 127.0.0.1 at 2016-12-13 17:15:02) [6ba5a4]

[2016-12-13 17:15:02] Processing BbticketsController#update (for 10.2.0.203 at 2016-12-13 17:15:02) [4d0b14]

I[17:15:03.51 08944c] Completed in 1425ms (View: 16, DB: 1410) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]

I[17:15:07.18 6ba5a4] (StatementRetry) Retrying! (retry 1 expires at 2016-12-13 17:15:47 +0100) ActiveRecord::StatementInvalid: SQLite3::BusyException: database is locked: UPDATE "alerts" SET updated_at = '2016-12-13 17:15:02' WHERE (id in (265558))

[2016-12-13 17:15:08] Processing BbticketsController#update (for 10.2.0.203 at 2016-12-13 17:15:08) [7b2638]

I[17:15:09.42 4d0b14] DB writer in distress flag set 2016-12-13 17:15:09 +0100!

spiceworks_plugins-7.5.00088/deadlock_retry/lib/database_distress.rb:20:in ìn_distress!'

spiceworks_plugins-7.5.00088/deadlock_retry/lib/deadlock_retry.rb:126:in `rescue in transaction_with_retry'

spiceworks_plugins-7.5.00088/deadlock_retry/lib/deadlock_retry.rb:139:in `transaction_with_retry'

after_commit-1.0.11/lib/after_commit/connection_adapters.rb:14:in `transaction_with_callback'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:182:in `transaction'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:228:in `with_transaction_returning_status'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `block in save_with_transactions'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:208:in `rollback_active_record_state!'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `save_with_transactions'

spiceworks_models-7.5.00088/ticket.rb:1459:in `save_as_user'

spiceworks_controllers-7.5.00088/api/bbtickets_controller.rb:94:in ùpdate'

actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:1333:in `perform_action'

actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:617:in `call_filters'

actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:610:in `perform_action_with_filters'

actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `block in perform_action_with_benchmark'

activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/benchmark.rb:17:in `block in ms'

C:/Program Files (x86)/Spiceworks/lib/ruby/2.1.0/benchmark.rb:294:in `realtime'

activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/benchmark.rb:17:in `ms'

actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `perform_action_with_benchmark'

actionpack-2.3.18.spiceworks.0/lib/action_controller/rescue.rb:160:in `perform_action_with_rescue'

actionpack-2.3.18.spiceworks.0/lib/action_controller/flash.rb:151:in `perform_action_with_flash'

actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:532:in `process'

actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:606:in `process_with_filters'


actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:386:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/routing/route_set.rb:438:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:87:in `dispatch'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:121:in `_call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:130:in `block in build_middleware_stack'

activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:29:in `call'

activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:29:in `block in call'

activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/query_cache.rb:34:in `cache'

activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:9:in `cache'


activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/connection_pool.rb:349:in `call'

warden-0.10.7/lib/warden/manager.rb:35:in `block in call'

warden-0.10.7/lib/warden/manager.rb:34:in `catch'

warden-0.10.7/lib/warden/manager.rb:34:in `call'

omniauth-1.2.2/lib/omniauth/strategy.rb:186:in `call!'

omniauth-1.2.2/lib/omniauth/strategy.rb:164:in `call'

omniauth-1.2.2/lib/omniauth/builder.rb:59:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/string_coercion.rb:25:in `call'

rack-1.6.0/lib/rack/head.rb:13:in `call'

rack-1.6.0/lib/rack/methodoverride.rb:22:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/params_parser.rb:15:in `call'

spiceworks-7.5.00088/config/initializers/00_rails_patches.rb:638:in `call'

devise-1.0.11/lib/devise/rails/warden_compat.rb:43:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/failsafe.rb:26:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:106:in `call'

rails-2.3.18.spiceworks.0/lib/rails/rack/static.rb:31:in `call'

rack-1.6.0/lib/rack/urlmap.rb:66:in `block in call'

rack-1.6.0/lib/rack/urlmap.rb:50:in èach'

rack-1.6.0/lib/rack/urlmap.rb:50:in `call'

spiceworks_lib-7.5.00088/server/rack_utils/request_method_filter.rb:20:in `call'

spiceworks_lib-7.5.00088/server/rack_utils/host_header_fix.rb:22:in `call'

spiceworks_lib-7.5.00088/server/server.rb:148:in `call'

rack-1.6.0/lib/rack/handler/scgi.rb:56:in `process_request'

scgi-0.9.1/lib/scgi.rb:265:in `read_header'

scgi-0.9.1/lib/scgi.rb:233:in `block in handle_client'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:139:in `call'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:139:in `block (2 levels) in startPoolThread'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:130:in `loop'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:130:in `block in startPoolThread'

[2016-12-13 17:15:09] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:15:09) [0b75fc]

I[17:15:09.84 0b75fc] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]



[2016-12-13 17:15:18] Processing EventSourceController#events (for 10.1.2.92 at 2016-12-13 17:15:18) [bb0dd0]

I[17:15:18.38 bb0dd0] Completed in 0ms (View: 0, DB: 3030) | 200 OK [http://calldesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=602&subscriptions=navbar,intercom,tickets:My_Tickets_____On_hold__:id:desc:1:25:all_sites]

[2016-12-13 17:15:19] Processing EventSourceController#events (for 10.2.0.203 at 2016-12-13 17:15:19) [af30b4]

I[17:15:19.26 af30b4] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://mac-calldesk/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=824&subscriptions=navbar,intercom,tickets:single_ticket:category:asc:1:25:all_sites]

[2016-12-13 17:15:20] Processing EventSourceController#events (for 10.1.32.90 at 2016-12-13 17:15:20) [d53080]

I[17:15:20.79 d53080] Completed in 0ms (View: 0, DB: 0) | 200 OK [http://helpdesk.macsys.be/api/event_source/events?gen=5bd8d34080012a02ac41ed2af95b652a&lastMessageId=101&subscriptions=navbar,intercom,tickets:open_tickets:updated_at:desc:1:25:all_sites]







I[17:15:33.10 282b50] Completed in 1312ms (View: 0, DB: 1312) | 200 OK [http://helpdesk.macsys.be/finder/application_polling]


[2016-12-13 17:15:38] Processing DataloaderController#loaddata_agent_respond (for 10.1.2.211 at 2016-12-13 17:15:38) [08a6f8]



W[17:15:48.69 4d0b14] (DeadlockRetry) Giving up! (retry 13 expired at 2016-12-13 17:15:48 +0100) ActiveRecord::StatementInvalid: SQLite3::BusyException: database is locked: UPDATE "tickets" SET "status_updated_at" = '2016-12-13 17:15:03', "due_at" = '2016-12-14 17:00:00', "updated_at" = '2016-12-13 17:15:48' WHERE "id" = 6513

I[17:15:48.69 4d0b14] DB writer in distress flag cleared 2016-12-13 17:15:48 +0100

F[17:15:48.71 4d0b14]

ActiveRecord::StatementInvalid (SQLite3::BusyException: database is locked: UPDATE "tickets" SET "status_updated_at" = '2016-12-13 17:15:03', "due_at" = '2016-12-14 17:00:00', "updated_at" = '2016-12-13 17:15:48' WHERE "id" = 6513):

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract_adapter.rb:227:in `rescue in log'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract_adapter.rb:204:in `log'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_plugins-7.5.00088/deadlock_retry/lib/adapter_saves_last_sql.rb:15:in `log_with_save_last_sql'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_plugins-7.5.00088/deadlock_retry/lib/statement_retry.rb:20:in `log_with_retry'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:172:in `block in execute'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:418:in `catch_schema_changes'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:172:in èxecute'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/database_statements.rb:265:in ùpdate_sql'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:176:in ùpdate_sql'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/database_statements.rb:49:in ùpdate'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/query_cache.rb:19:in ùpdate_with_query_dirty'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/base.rb:2944:in ùpdate'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/locking/optimistic.rb:81:in ùpdate_with_lock'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/dirty.rb:146:in ùpdate_with_dirty'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/timestamp.rb:64:in ùpdate_with_timestamps'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/callbacks.rb:282:in ùpdate_with_callbacks'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/base.rb:2935:in `create_or_update'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/callbacks.rb:250:in `create_or_update_with_callbacks'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/base.rb:2585:in `save'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/validations.rb:1089:in `save_with_validation'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/dirty.rb:79:in `save_with_dirty'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:229:in `block in with_transaction_returning_status'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/database_statements.rb:136:in `transaction'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_plugins-7.5.00088/deadlock_retry/lib/deadlock_retry.rb:102:in `transaction_with_retry'

C:/Program Files (x86)/Spiceworks/pkg/gems/after_commit-1.0.11/lib/after_commit/connection_adapters.rb:14:in `transaction_with_callback'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:182:in `transaction'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:228:in `with_transaction_returning_status'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `block in save_with_transactions'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:208:in `rollback_active_record_state!'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `save_with_transactions'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_models-7.5.00088/ticket.rb:1459:in `save_as_user'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/bbtickets_controller.rb:94:in ùpdate'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:1333:in `perform_action'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:617:in `call_filters'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:610:in `perform_action_with_filters'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `block in perform_action_with_benchmark'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `perform_action_with_benchmark'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/rescue.rb:160:in `perform_action_with_rescue'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/flash.rb:151:in `perform_action_with_flash'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:532:in `process'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:606:in `process_with_filters'


C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:386:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/routing/route_set.rb:438:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:87:in `dispatch'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:121:in `_call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:130:in `block in build_middleware_stack'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:29:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:29:in `block in call'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/query_cache.rb:34:in `cache'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:9:in `cache'


C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/connection_pool.rb:349:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/warden-0.10.7/lib/warden/manager.rb:35:in `block in call'

C:/Program Files (x86)/Spiceworks/pkg/gems/warden-0.10.7/lib/warden/manager.rb:34:in `catch'

C:/Program Files (x86)/Spiceworks/pkg/gems/warden-0.10.7/lib/warden/manager.rb:34:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/omniauth-1.2.2/lib/omniauth/strategy.rb:186:in `call!'

C:/Program Files (x86)/Spiceworks/pkg/gems/omniauth-1.2.2/lib/omniauth/strategy.rb:164:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/omniauth-1.2.2/lib/omniauth/builder.rb:59:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/string_coercion.rb:25:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/params_parser.rb:15:in `call'

config/initializers/00_rails_patches.rb:638:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/devise-1.0.11/lib/devise/rails/warden_compat.rb:43:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/failsafe.rb:26:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:106:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/rails-2.3.18.spiceworks.0/lib/rails/rack/static.rb:31:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_lib-7.5.00088/server/rack_utils/request_method_filter.rb:20:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_lib-7.5.00088/server/rack_utils/host_header_fix.rb:22:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_lib-7.5.00088/server/server.rb:148:in `call'



config/initializers/global_thread_pool.rb:139:in `call'

config/initializers/global_thread_pool.rb:139:in `block (2 levels) in startPoolThread'

config/initializers/global_thread_pool.rb:130:in `loop'

config/initializers/global_thread_pool.rb:130:in `block in startPoolThread'

E[17:15:48.76 4d0b14] SQLite3::BusyException: database is locked: UPDATE "tickets" SET "status_updated_at" = '2016-12-13 17:15:03', "due_at" = '2016-12-14 17:00:00', "updated_at" = '2016-12-13 17:15:48' WHERE "id" = 6513 (ActiveRecord::StatementInvalid)

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract_adapter.rb:227:in `rescue in log'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract_adapter.rb:204:in `log'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_plugins-7.5.00088/deadlock_retry/lib/adapter_saves_last_sql.rb:15:in `log_with_save_last_sql'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_plugins-7.5.00088/deadlock_retry/lib/statement_retry.rb:20:in `log_with_retry'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:172:in `block in execute'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:418:in `catch_schema_changes'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:172:in èxecute'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/database_statements.rb:265:in ùpdate_sql'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/sqlite_adapter.rb:176:in ùpdate_sql'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/database_statements.rb:49:in ùpdate'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/query_cache.rb:19:in ùpdate_with_query_dirty'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/base.rb:2944:in ùpdate'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/locking/optimistic.rb:81:in ùpdate_with_lock'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/dirty.rb:146:in ùpdate_with_dirty'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/timestamp.rb:64:in ùpdate_with_timestamps'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/callbacks.rb:282:in ùpdate_with_callbacks'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/base.rb:2935:in `create_or_update'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/callbacks.rb:250:in `create_or_update_with_callbacks'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/base.rb:2585:in `save'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/validations.rb:1089:in `save_with_validation'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/dirty.rb:79:in `save_with_dirty'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:229:in `block in with_transaction_returning_status'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/database_statements.rb:136:in `transaction'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_plugins-7.5.00088/deadlock_retry/lib/deadlock_retry.rb:102:in `transaction_with_retry'

C:/Program Files (x86)/Spiceworks/pkg/gems/after_commit-1.0.11/lib/after_commit/connection_adapters.rb:14:in `transaction_with_callback'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:182:in `transaction'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:228:in `with_transaction_returning_status'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `block in save_with_transactions'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:208:in `rollback_active_record_state!'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `save_with_transactions'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_models-7.5.00088/ticket.rb:1459:in `save_as_user'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_controllers-7.5.00088/api/bbtickets_controller.rb:94:in ùpdate'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:1333:in `perform_action'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:617:in `call_filters'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:610:in `perform_action_with_filters'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `block in perform_action_with_benchmark'

C:/Program Files (x86)/Spiceworks/pkg/gems/activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/benchmark.rb:17:in `block in ms'


C:/Program Files (x86)/Spiceworks/pkg/gems/activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/benchmark.rb:17:in `ms'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `perform_action_with_benchmark'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/rescue.rb:160:in `perform_action_with_rescue'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/flash.rb:151:in `perform_action_with_flash'


C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:606:in `process_with_filters'


C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:386:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/routing/route_set.rb:438:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:87:in `dispatch'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:121:in `_call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:130:in `block in build_middleware_stack'


C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:29:in `block in call'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/query_cache.rb:34:in `cache'

C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:9:in `cache'


C:/Program Files (x86)/Spiceworks/pkg/gems/activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/connection_pool.rb:349:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/warden-0.10.7/lib/warden/manager.rb:35:in `block in call'

C:/Program Files (x86)/Spiceworks/pkg/gems/warden-0.10.7/lib/warden/manager.rb:34:in `catch'

C:/Program Files (x86)/Spiceworks/pkg/gems/warden-0.10.7/lib/warden/manager.rb:34:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/omniauth-1.2.2/lib/omniauth/strategy.rb:186:in `call!'

C:/Program Files (x86)/Spiceworks/pkg/gems/omniauth-1.2.2/lib/omniauth/strategy.rb:164:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/omniauth-1.2.2/lib/omniauth/builder.rb:59:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/string_coercion.rb:25:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/head.rb:13:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/methodoverride.rb:22:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/params_parser.rb:15:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks-7.5.00088/config/initializers/00_rails_patches.rb:638:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/devise-1.0.11/lib/devise/rails/warden_compat.rb:43:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/failsafe.rb:26:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:106:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/rails-2.3.18.spiceworks.0/lib/rails/rack/static.rb:31:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/urlmap.rb:66:in `block in call'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/urlmap.rb:50:in èach'

C:/Program Files (x86)/Spiceworks/pkg/gems/rack-1.6.0/lib/rack/urlmap.rb:50:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_lib-7.5.00088/server/rack_utils/request_method_filter.rb:20:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_lib-7.5.00088/server/rack_utils/host_header_fix.rb:22:in `call'

C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_lib-7.5.00088/server/server.rb:148:in `call'








I[17:15:48.76 4d0b14] Rendering C:/Program Files (x86)/Spiceworks/pkg/gems/spiceworks_public-7.5.00088/500.html (500)

W[17:15:49.13 6ba5a4] (StatementRetry) Giving up! (retry 10 expired at 2016-12-13 17:15:47 +0100) ActiveRecord::StatementInvalid: SQLite3::BusyException: database is locked: UPDATE "alerts" SET updated_at = '2016-12-13 17:15:02' WHERE (id in (265558))

I[17:15:49.47 6ba5a4] fire_bulk_monitors exception: ActiveRecord::StatementInvalid: SQLite3::BusyException: database is locked: UPDATE "alerts" SET updated_at = '2016-12-13 17:15:02' WHERE (id in (265558))

I[17:15:49.47 6ba5a4] Completed in 46914ms (View: 0, DB: 484) | 500 Internal Server Error [http://127.0.0.1/dataloader/fire_bulk_monitors]

I[17:15:49.47 08a6f8] Update the contact time of agent C450X4J

W[17:15:49.49 9e15bc] bulk monitors url_ping: /dataloader/fire_bulk_monitors => unexpected response: Net::HTTPInternalServerError


I[17:15:50.49 9e15bc] warping time forward for job deliver ticket notifications, try 1, freq: 30

I[17:15:50.49 027cec] running ticket notification job. there are currently 0 notifications waiting to be delivered.

I[17:15:50.49 027cec] finished delivering ticket notifications.

I[17:15:50.54 9e15bc] cache sweeper cleared 19 entries

[2016-12-13 17:15:50] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:15:50) [089c1c]

I[17:15:51.16 7b2638] DB writer in distress flag set 2016-12-13 17:15:51 +0100!

spiceworks_plugins-7.5.00088/deadlock_retry/lib/database_distress.rb:20:in ìn_distress!'

spiceworks_plugins-7.5.00088/deadlock_retry/lib/deadlock_retry.rb:126:in `rescue in transaction_with_retry'

spiceworks_plugins-7.5.00088/deadlock_retry/lib/deadlock_retry.rb:139:in `transaction_with_retry'

after_commit-1.0.11/lib/after_commit/connection_adapters.rb:14:in `transaction_with_callback'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:182:in `transaction'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:228:in `with_transaction_returning_status'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `block in save_with_transactions'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:208:in `rollback_active_record_state!'

activerecord-2.3.18.spiceworks.0/lib/active_record/transactions.rb:196:in `save_with_transactions'

spiceworks_models-7.5.00088/ticket.rb:1459:in `save_as_user'

spiceworks_controllers-7.5.00088/api/bbtickets_controller.rb:94:in ùpdate'

actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:1333:in `perform_action'

actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:617:in `call_filters'

actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:610:in `perform_action_with_filters'

actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `block in perform_action_with_benchmark'

activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/benchmark.rb:17:in `block in ms'


activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/benchmark.rb:17:in `ms'

actionpack-2.3.18.spiceworks.0/lib/action_controller/benchmarking.rb:68:in `perform_action_with_benchmark'

actionpack-2.3.18.spiceworks.0/lib/action_controller/rescue.rb:160:in `perform_action_with_rescue'

actionpack-2.3.18.spiceworks.0/lib/action_controller/flash.rb:151:in `perform_action_with_flash'


actionpack-2.3.18.spiceworks.0/lib/action_controller/filters.rb:606:in `process_with_filters'


actionpack-2.3.18.spiceworks.0/lib/action_controller/base.rb:386:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/routing/route_set.rb:438:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:87:in `dispatch'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:121:in `_call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:130:in `block in build_middleware_stack'


activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:29:in `block in call'

activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/query_cache.rb:34:in `cache'

activerecord-2.3.18.spiceworks.0/lib/active_record/query_cache.rb:9:in `cache'


activerecord-2.3.18.spiceworks.0/lib/active_record/connection_adapters/abstract/connection_pool.rb:349:in `call'

warden-0.10.7/lib/warden/manager.rb:35:in `block in call'

warden-0.10.7/lib/warden/manager.rb:34:in `catch'

warden-0.10.7/lib/warden/manager.rb:34:in `call'

omniauth-1.2.2/lib/omniauth/strategy.rb:186:in `call!'

omniauth-1.2.2/lib/omniauth/strategy.rb:164:in `call'

omniauth-1.2.2/lib/omniauth/builder.rb:59:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/string_coercion.rb:25:in `call'

rack-1.6.0/lib/rack/head.rb:13:in `call'

rack-1.6.0/lib/rack/methodoverride.rb:22:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/params_parser.rb:15:in `call'

spiceworks-7.5.00088/config/initializers/00_rails_patches.rb:638:in `call'

devise-1.0.11/lib/devise/rails/warden_compat.rb:43:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/failsafe.rb:26:in `call'

actionpack-2.3.18.spiceworks.0/lib/action_controller/dispatcher.rb:106:in `call'

rails-2.3.18.spiceworks.0/lib/rails/rack/static.rb:31:in `call'

rack-1.6.0/lib/rack/urlmap.rb:66:in `block in call'

rack-1.6.0/lib/rack/urlmap.rb:50:in èach'

rack-1.6.0/lib/rack/urlmap.rb:50:in `call'

spiceworks_lib-7.5.00088/server/rack_utils/request_method_filter.rb:20:in `call'

spiceworks_lib-7.5.00088/server/rack_utils/host_header_fix.rb:22:in `call'

spiceworks_lib-7.5.00088/server/server.rb:148:in `call'

rack-1.6.0/lib/rack/handler/scgi.rb:56:in `process_request'

scgi-0.9.1/lib/scgi.rb:265:in `read_header'

scgi-0.9.1/lib/scgi.rb:233:in `block in handle_client'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:139:in `call'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:139:in `block (2 levels) in startPoolThread'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:130:in `loop'

spiceworks-7.5.00088/config/initializers/global_thread_pool.rb:130:in `block in startPoolThread'

[2016-12-13 17:15:53] Processing EventSourceController#events (for 10.1.51.103 at 2016-12-13 17:15:53) [32ad10]

I[17:15:53.08 32ad10] Completed in 0ms (View: 0, DB: 0) | 400 Bad Request [http://mac-calldesk/api/event_source/events?gen=eb64bc6a94854dfc3a6a931db1d3b469&lastMessageId=713&subscriptions=navbar,intercom,tickets:my_tickets:assigned_to:desc:1:25:all_sites]


[2016-12-13 17:15:56] Processing FinderController#application_polling (for 10.2.0.203 at 2016-12-13 17:15:56) [a501d4]

I[17:15:56.12 a501d4] Completed in 16ms (View: 0, DB: 16) | 200 OK [http://mac-calldesk/finder/application_polling]

[2016-12-13 17:15:58] Processing SearchController#index (for 10.2.0.203 at 2016-12-13 17:15:58) [4b5af8]

I[17:15:58.91 8ab50c] No notification events to send, not sending push notifications

I[17:15:58.91 8ab50c] TicketObserver: Create email notifications for ticket(6513)

I[17:15:58.93 8ab50c] TicketObserver: Deliver email notifications for ticket(6513)

I[17:15:59.08 8ab50c] Completed in 68308ms (View: 16, DB: 68074) | 200 OK [http://mac-calldesk/api/bbtickets/6513]

I[17:15:59.76 08a6f8] (DeadlockRetry) Retry success!

I[17:15:59.76 08a6f8] Completed in 20956ms (View: 0, DB: 0) | 200 OK [https://mac-calldesk.macsys.int/dataloader/loaddata_agent_respond]

I[17:16:00.32 7b2638] No notification events to send, not sending push notifications

I[17:16:00.32 7b2638] TicketObserver: Create email notifications for ticket(6513)

I[17:16:00.33 7b2638] TicketObserver: Deliver email notifications for ticket(6513)

I[17:16:00.35 7b2638] (DeadlockRetry) Retry success!

I[17:16:00.35 7b2638] DB writer in distress flag cleared 2016-12-13 17:16:00 +0100

I[17:16:00.43 7b2638] Completed in 52433ms (View: 0, DB: 141) | 200 OK [http://mac-calldesk/api/bbtickets/6513]

I[17:16:02.56 bb0dd0] Sorting report on id column.


[2016-12-13 17:16:03] Processing BbticketsController#show (for 10.1.32.90 at 2016-12-13 17:16:03) [089b04]

I[17:16:03.45 089c1c] --------------------------------------------Ticket #6356-------------------

I[17:16:03.47 089c1c] #<Ticket id: 6356, summary: "rapporten maandagochtend AKL", status: "closed", description: "Beste,\n\nIk heb al 2 weken gevraagd om op maandagoch...", priority: 2, created_at: "2016-12-05 08:50:43", updated_at: "2016-12-05 09:31:21", closed_at: "2016-12-05 09:31:21", created_by: 305, assigned_to: 294, viewed_at: "2016-12-09 16:45:15", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "[email protected]...", status_updated_at: "2016-12-05 09:31:21", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "Logistiek-Toerplanning", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1891, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

[2016-12-13 17:16:03] Processing BbticketViewsController#show (for 10.1.32.90 at 2016-12-13 17:16:03) [395b24]

I[17:16:03.53 817710] --------------------------------------------Ticket #6670-------------------

I[17:16:03.53 817710] #<Ticket id: 6670, summary: "Koppeling Ventana en LIS systeem", status: "open", description: "Wouter Beyen bellen\n\n-#assign to kristof.anthonis@c...", priority: 2, created_at: "2016-12-13 12:32:42", updated_at: "2016-12-13 12:42:50", closed_at: nil, created_by: 19, assigned_to: 19, viewed_at: "2016-12-13 15:18:56", reopened: nil, requires_purchase: nil, category: "Service Request",

external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F550E1119A@cma-exch...", status_updated_at: "2016-12-13 12:42:50", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Laboratorium", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.53 817710] --------------------------------------------Ticket #6608-------------------

I[17:16:03.53 817710] #<Ticket id: 6608, summary: "dap De Helden terugbellen ivm resultaten", status: "closed", description: "Beste\n\nDap de kleine helden:44993\n\nBen daar langs g...", priority: 2, created_at: "2016-12-12 11:36:13", updated_at: "2016-12-12 11:53:20", closed_at: "2016-12-12 11:53:20", created_by: 29, assigned_to: 5, viewed_at: "2016-12-12 12:10:44", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507F3203@cma-exch...", status_updated_at: "2016-12-12 11:53:20", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Reporting", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 672, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.56 089c1c] --------------------------------------------Ticket #6082-------------------

I[17:16:03.56 089c1c] #<Ticket id: 6082, summary: "toeren ochtend", status: "open", description: "Zie onderstaande mail. De volledige toeren zijn er ...", priority: 2, created_at: "2016-11-28 09:17:40", updated_at: "2016-12-09 16:46:37", closed_at: nil, created_by: 288, assigned_to: 17, viewed_at: "2016-12-12 10:35:24", reopened: nil, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "[email protected]...", status_updated_at: "2016-12-09 16:46:37", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "Logistiek-Toerplanning", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 6305, c_status_open_details: "In progress", c_status_summary: "MVB; change request? ", c_incident_classification: "Bug", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.56 817710] --------------------------------------------Ticket #6356-------------------

I[17:16:03.56 817710] #<Ticket id: 6356, summary: "rapporten maandagochtend AKL", status: "closed", description: "Beste,\n\nIk heb al 2 weken gevraagd om op maandagoch...", priority: 2, created_at:

"2016-12-05 08:50:43", updated_at: "2016-12-05 09:31:21", closed_at: "2016-12-05 09:31:21", created_by: 305, assigned_to: 294, viewed_at: "2016-12-09 16:45:15", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "[email protected]...", status_updated_at: "2016-12-05 09:31:21", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "Logistiek-Toerplanning", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1891, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.58 089c1c] --------------------------------------------Ticket #4749-------------------

I[17:16:03.58 089c1c] #<Ticket id: 4749, summary: "klacht: order kopie patiënt niet ontvangen", status: "closed", description: "Zie onderstaande vraag van arts.\n\nHeb hem hierover ...", priority: 2, created_at: "2016-10-18 16:58:55", updated_at: "2016-10-28 10:36:10", closed_at: "2016-10-28 10:36:10", created_by: 149, assigned_to: 175, viewed_at: "2016-11-08 13:50:28", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "FD70BE96F6A2264EBFF50A145C5D036F02444D420A03@med-ex...", status_updated_at: "2016-10-28 10:36:10", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED", c_afdeling: "Reporting-Papier", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1756, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.58 817710] --------------------------------------------Ticket #6089-------------------

I[17:16:03.58 817710] #<Ticket id: 6089, summary: "Scanner - Herscan werkt niet", status: "closed", description: "Scanner stuurt geen beelden door.\r\nScanner+scan sof...", priority: 2, created_at: "2016-11-28 10:00:13", updated_at: "2016-11-28 10:00:20", closed_at: "2016-11-28 10:00:20", created_by: 320, assigned_to: 320, viewed_at: "2016-11-28 10:22:04", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: nil, status_updated_at: "2016-11-28 10:00:20", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "Aanvragen-Scannen van AF", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "Resolved", c_status_summary: nil, c_incident_classification: "Onbekend", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.58 089c1c] --------------------------------------------Ticket #4747-------------------

I[17:16:03.58 089c1c] #<Ticket id: 4747, summary: "Resultaten komen niet toe bij patiënt", status: "closed", description: "Beste\n\nOrders 404 929 047 en 404 929 088 was er een...", priority: 2, created_at: "2016-10-18 16:38:56", updated_at: "2016-10-28 12:48:19", closed_at: "2016-10-28 10:35:58", created_by: 113, assigned_to: 175, viewed_at: "2016-11-08 13:49:53", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "FD70BE96F6A2264EBFF50A145C5D036F02444D5308B6@med-ex...", status_updated_at: "2016-10-28 12:48:19", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: 4749, c_locatie: "MED", c_afdeling: "Reporting-Papier", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 2528, c_status_open_details: "", c_status_summary: "Inprinta", c_incident_classification: "Andere", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.59 817710] --------------------------------------------Ticket #6088-------------------

I[17:16:03.59 817710] #<Ticket id: 6088, summary: "SQL Jobs gestart - stond sinds stroompanne uit", status: "closed", description: "Ook een opkuisjob laten lopen\n\n-#assign to kristof....", priority: 2, created_at: "2016-11-28 09:58:30", updated_at: "2016-11-29 12:40:25", closed_at: "2016-11-28 09:58:30", created_by: 5, assigned_to: 5, viewed_at: "2016-11-29 12:39:25", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BDEF8@cma-exch...", status_updated_at: "2016-11-29 12:40:25", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "GROEP", c_afdeling: "Management reporting", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: "stroompanne", c_incident_classification: "Hardware", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.59 089c1c] --------------------------------------------Ticket #3205-------------------

I[17:16:03.59 089c1c] #<Ticket id: 3205, summary: "iCAP Antimoon serum", status: "closed", description: "[Omschrijving:]:\nDe werklijst voor Antimoon in seru...", priority: 2, created_at: "2016-08-17 16:52:00", updated_at: "2016-09-14 15:39:43", closed_at: "2016-09-14 15:39:43", created_by: 63, assigned_to: 52, viewed_at: "2016-09-14 15:39:43", reopened: false, requires_purchase: nil, category: "Change Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-09-14 15:39:43", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "GROEP", c_afdeling: "Laboratorium-Toxicologie", c_impact: "Gemiddeld", c_contactpersoon: "Erik", billing_rate: nil, first_response_secs: 57706, c_status_open_details: "In progress", c_status_summary: "VD",

c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.59 817710] --------------------------------------------Ticket #6087-------------------

I[17:16:03.59 817710] #<Ticket id: 6087, summary: "Resultaten oud systeem LMO", status: "closed", description: "[Omschrijving:]:\nDr. Wijns had graag een resultaat ...", priority: 2, created_at: "2016-11-28 09:49:53", updated_at: "2016-11-29 16:36:35", closed_at: "2016-11-29 09:40:42", created_by: 245, assigned_to: 175, viewed_at: "2016-11-29 16:35:23", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: nil, status_updated_at: "2016-11-29 16:36:35", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "LMO-GRB", c_afdeling: "Administratie-Orders", c_impact: "Gemiddeld", c_contactpersoon: "Corijn Anneke", billing_rate: nil, first_response_secs: 2347, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.61 089c1c] --------------------------------------------Ticket #2724-------------------

I[17:16:03.61 089c1c] #<Ticket id: 2724, summary: "Formulier ingediend vanaf: Account aanvragen", status: "closed", description: "Ingediend op zaterdag, 16 juli, 2016 - 09:42\n\nInged...", priority: 2, created_at: "2016-07-16 09:47:15", updated_at: "2016-07-20 11:53:12", closed_at: "2016-07-20 11:53:12", created_by: 179, assigned_to: 175, viewed_at: "2016-07-20 11:53:13", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "[email protected]....", status_updated_at: "2016-07-20 11:53:12", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "LMO-GRB", c_afdeling: "Administratie-Creatie Artsen", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 171504, c_status_open_details: "Resolved", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.61 089c1c] Completed in 13022ms (View: 31, DB: 12975) | 200 OK [http://mac-calldesk/search]

I[17:16:03.61 817710] --------------------------------------------Ticket #6086-------------------

I[17:16:03.61 817710] #<Ticket id: 6086, summary: "Activatie opkuis beelden op de NAS", status: "closed", description: "Was tijdelijk uitgeschakeld omwille van AKL-demos.\n...", priority: 2, created_at: "2016-11-28 09:47:40", updated_at: "2016-11-29 12:42:13", closed_at: "2016-11-28 09:47:40", created_by: 5, assigned_to: 5, viewed_at: "2016-11-29 12:40:30", reopened: false, requires_purchase:

nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5507BDEEF@cma-exch...", status_updated_at: "2016-11-29 12:42:13", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "CMA", c_afdeling: "IT-Beheer Bedrijfstoepassingen", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.62 817710] --------------------------------------------Ticket #6085-------------------

I[17:16:03.62 817710] #<Ticket id: 6085, summary: "Dr Inge Desmedt uit Rumbeke", status: "closed", description: "Beste,\n\nDr Inge Desmedt is dit weekend haar laptop ...", priority: 2, created_at: "2016-11-28 09:42:43", updated_at: "2016-11-28 11:17:26", closed_at: "2016-11-28 11:17:26", created_by: 303, assigned_to: 174, viewed_at: "2016-11-28 11:17:27", reopened: false, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "[email protected]", status_updated_at: "2016-11-28 11:17:26", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "MED-DEN", c_afdeling: "Reporting-Electronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 1111, c_status_open_details: "", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.62 817710] --------------------------------------------Ticket #6084-------------------

I[17:16:03.62 817710] #<Ticket id: 6084, summary: "Bij dr Roelandts - Boom werkt de scanner niet meer", status: "closed", description: "Vorige week is MyRequest geinstalleerd maar de scan...", priority: 2, created_at: "2016-11-28 09:32:41", updated_at: "2016-12-02 11:54:26", closed_at: "2016-12-02 09:47:42", created_by: 298, assigned_to: 298, viewed_at: "2016-12-02 11:53:29", reopened: false, requires_purchase: nil, category: "Service Incident", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5508393DC@cma-exch...", status_updated_at: "2016-12-02 11:54:26", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "Aanvragen-Elektronisch", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "", c_status_summary: "caps lock", c_incident_classification: "Andere", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.62 817710] --------------------------------------------Ticket #6083-------------------

I[17:16:03.62 817710] #<Ticket id: 6083, summary: "Zipdrive niet zichtbaar", status: "open", description: "Op een thin client wordt de zipdrive niet herkent.\n...", priority: 2, created_at: "2016-11-28 09:32:40", updated_at: "2016-12-13 08:50:41", closed_at: nil, created_by: 298, assigned_to: 298, viewed_at: "2016-12-13 10:19:49", reopened: nil, requires_purchase: nil, category: "Service Request", external_id: nil, email_message_id: "970E7F0617F17945A60BA90EE66C0A07F5508393DD@cma-exch...", status_updated_at: "2016-12-13 08:50:41", warning_alert_count: 0, error_alert_count: 0, muted: nil, site_id: 1, master_ticket_id: nil, reported_by_id: nil, due_at: nil, remote_id: nil, synced_at: nil, sharer_id: nil, parent_id: nil, c_locatie: "AKL-LIE", c_afdeling: "IT-Service Coördinatie", c_impact: "Gemiddeld", c_contactpersoon: nil, billing_rate: nil, first_response_secs: 0, c_status_open_details: "In progress", c_status_summary: nil, c_incident_classification: "Niet van toepassing", c_estimation: nil, c_urgency: "Normaal", c_wacht_incident_datum: nil, c_wacht_incident_start_uur: "uu:mm", c_wacht_incident_stop_uur: "uu:mm", c_time_to_repair: "uu:mm">

I[17:16:03.64 817710] --------------------------------------------Med-sop-01-------------------

I[17:16:03.64 817710] #<Computer id: 7145, name: "Med-sop-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-sop-01.macsys.int", domain: "macsys.int", uuid: "DD548E56-BC83-4721-8608-E6CDB6087BF3", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60000-84398-AAOEM", windows_product_id: "00184-60000-84398-AAOEM", serial_number: "8101-0607-8833-2827-6508-9875-66", ip_address: "10.2.1.55", mac_address: "00:15:5D:47:21:37", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 4294496256, management_oid: nil, up_time: nil, last_boot_up_time: "2016-09-04 15:13:20", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2650 v2 2.60GHz", created_on: "2016-09-26 12:05:04", updated_on: "2016-12-07 01:37:24", kernel: nil, page_count: nil, install_date: "2014-11-19 16:04:49", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "MED-DEN", online_at: "2016-12-07 01:37:24", offline_at: nil, asset_tag: "8659-6888-4381-0932-2958-6053-87", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-sop-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=MED-SOP-01,OU=servers,OU=resources,OU=macsys,DC=...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:37:24", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903543, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2650 v2 @ 2.60GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds,

445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.64 817710] --------------------------------------------Med-qlikview-------------------

I[17:16:03.64 817710] #<Computer id: 387, name: "Med-qlikview", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-qlikview.macsys.int", domain: "macsys.int", uuid: "6A618876-C49F-465C-BDE6-DB898326CA59", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36083-AAOEM", windows_product_id: "00184-60001-36083-AAOEM", serial_number: "6749-6600-2770-5471-0849-0489-37", ip_address: "10.1.1.45", mac_address: "00:15:5D:02:26:0C", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 60129071104, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-08 14:39:08", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 2, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2015-02-05 16:02:14", updated_on: "2016-12-08 19:51:12", kernel: nil, page_count: nil, install_date: "2014-09-23 08:50:13", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "MED-DEN", online_at: "2016-12-07 01:35:55", offline_at: "2016-11-17 06:15:37", asset_tag: "9729-0266-4282-3355-5080-2363-23", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-qlikview", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|virtual machi...", dn: "CN=MED-QLIKVIEW,OU=servers,OU=resources,OU=macsys,D...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:35:55", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167837997, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.64 817710] --------------------------------------------Med-hyperv-05-------------------

I[17:16:03.64 817710] #<Computer id: 7055, name: "Med-hyperv-05", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-hyperv-05.macsys.int", domain: "macsys.int", uuid: "05480F30-4D3B-11E4-A17B-0090FA62D626", manufacturer: "IBM", model: "Flex System x240 Compute Node -[873742G]-", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "6CWLBP", ip_address: "10.2.1.16", mac_address: "00:15:5D:47:21:0A", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user:

"Windows User", primary_owner_name: "Windows User", memory: 274844889088, management_oid: nil, up_time: nil, last_boot_up_time: "2016-10-04 09:09:38", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 2, processor_type: "Intel Xeon E5-2650 v2 2.60GHz", created_on: "2016-09-19 14:14:02", updated_on: "2016-12-07 01:35:16", kernel: nil, page_count: nil, install_date: "2014-11-19 04:41:38", device_type: "Server", current_user: "MACSYS\\Administrator", bios_version: "-[B2E142AUS-1.50]-", location: "MED-DEN", online_at: "2016-12-07 01:35:16", offline_at: "2016-10-04 09:03:41", asset_tag: "", manually_added: false, bios_date: "2014-05-19", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-hyperv-05", b_location: "", b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=MED-HYPERV-05,OU=servers,OU=resources,OU=macsys,...", user_tag: "|fysieke servers|", exclude_tag: "||", last_scan_time: "2016-12-07 01:35:16", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903504, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 322, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Flex System x240 Compute Node -[873742G]-", raw_manufacturer: "IBM", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2650 v2 @ 2.60GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, false], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.64 817710] --------------------------------------------Med-hyp-01-------------------

I[17:16:03.64 817710] #<Computer id: 4647, name: "Med-hyp-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-hyp-01.macsys.int", domain: "macsys.int", uuid: "26E45F8E-4A6B-35CB-8707-5D621E6FB463", manufacturer: "IBM", model: "System x3650 M4 -[7915E2G]-", os_serial_number: "00184-60001-36083-AAOEM", windows_product_id: "00184-60001-36083-AAOEM", serial_number: "KD0M2R2", ip_address: "10.1.71.2", mac_address: "6C:AE:8B:38:27:2A", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 68523712512, management_oid: nil, up_time: nil, last_boot_up_time: "2016-11-17 09:27:34", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 2, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2016-01-22 14:14:11", updated_on: "2016-12-11 21:49:30", kernel: nil, page_count: nil, install_date: "2013-02-11 09:42:21", device_type: "Server", current_user: ".\\Administrator", bios_version: "-[VVE124AUS-1.30]-", location: "MED-DEN", online_at: "2016-12-07 01:32:31", offline_at: "2016-11-17 06:15:37", asset_tag: "", manually_added: false, bios_date: "2012-11-21", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-hyp-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0,

open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|virtualizatio...", dn: "CN=MED-HYP-01,CN=Computers,DC=macsys,DC=int", user_tag: "|fysieke servers|", exclude_tag: "||", last_scan_time: "2016-12-07 01:32:31", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167855874, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 109, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "System x3650 M4 -[7915E2G]-", raw_manufacturer: "IBM", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, false], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: false, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.64 817710] --------------------------------------------Med-dev-01-------------------

I[17:16:03.64 817710] #<Computer id: 7142, name: "Med-dev-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "med-dev-01.macsys.int", domain: "macsys.int", uuid: "F759D72C-B1A8-424B-807D-9A4C458CBF48", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "3193-7048-9919-9550-2139-7112-87", ip_address: "10.2.1.50", mac_address: "00:15:5D:01:0B:60", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 17179398144, management_oid: nil, up_time: nil, last_boot_up_time: "2016-09-04 15:11:25", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2016-09-26 12:05:01", updated_on: "2016-12-07 01:31:13", kernel: nil, page_count: nil, install_date: "2014-01-31 11:12:28", device_type: "Server", current_user: "MACSYS\\Administrator", bios_version: "090006", location: "MED-DEN", online_at: "2016-12-07 01:31:13", offline_at: nil, asset_tag: "4578-1943-7562-5559-7676-0309-53", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "med-dev-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=med-dev-01,OU=servers,OU=resources,OU=macsys,DC=...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:31:13", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903538, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, false], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds,

445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.65 817710] --------------------------------------------Mac-transform-------------------

I[17:16:03.65 817710] #<Computer id: 3057, name: "Mac-transform", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "mac-transform.macsys.int", domain: "macsys.int", uuid: "05EDE878-5F14-4686-857B-43EC8D4988D1", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "5495-2566-5971-0810-2934-3225-92", ip_address: "10.2.0.62", mac_address: "00:15:5D:00:0B:8F", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 17179398144, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-04 06:06:20", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2015-09-23 12:02:23", updated_on: "2016-12-07 01:30:02", kernel: nil, page_count: nil, install_date: "2015-07-10 13:06:42", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "CMA-HER", online_at: "2016-12-07 01:30:02", offline_at: "2015-09-30 18:24:09", asset_tag: "4166-1574-2420-6474-4965-7272-41", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "mac-transform", b_location: "", b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=MAC-TRANSFORM,OU=servers,OU=resources,OU=macsys,...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:30:02", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903294, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, false], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, false], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.65 817710] --------------------------------------------Mac-sccm-------------------

I[17:16:03.65 817710] #<Computer id: 7196, name: "Mac-sccm", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "cma-sccm.macsys.int", domain: "macsys.int", uuid: "69E5694B-F65A-4C0F-B25A-38ADC83A69A7", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "2703-5450-1998-9724-1458-1540-05", ip_address: "10.2.0.41", mac_address: "00:15:5D:00:0A:71", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User",

primary_owner_name: "Windows User", memory: 8589463552, management_oid: nil, up_time: nil, last_boot_up_time: "2016-11-22 19:09:54", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2690 0 2.90GHz", created_on: "2016-09-28 00:03:49", updated_on: "2016-12-07 01:29:46", kernel: nil, page_count: nil, install_date: "2015-04-03 10:00:48", device_type: "Server", current_user: "MACSYS\\Administrator", bios_version: "090006", location: "CMA-HER", online_at: "2016-12-07 01:29:46", offline_at: nil, asset_tag: "0793-4116-6321-8367-1027-4203-47", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "cma-sccm", b_location: "", b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|resources|mac...", dn: "CN=CMA-SCCM,OU=servers,OU=resources,OU=macsys,DC=ma...", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:29:46", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903273, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.65 817710] --------------------------------------------Mac-mylab-03-------------------

I[17:16:03.65 817710] #<Computer id: 7115, name: "Mac-mylab-03", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "mac-mylab-03.macsys.int", domain: "macsys.int", uuid: "94C6F487-13ED-4016-98A3-763253D87206", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "4454-1577-7192-8470-8835-0552-65", ip_address: "10.2.0.69", mac_address: "00:15:5D:00:0A:72", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 4294496256, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-08 11:47:08", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2690 0 2.90GHz", created_on: "2016-09-23 00:04:31", updated_on: "2016-12-12 00:40:48", kernel: nil, page_count: nil, install_date: "2016-08-02 10:29:44", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "CMA-HER", online_at: "2016-12-07 01:29:36", offline_at: nil, asset_tag: "2812-9969-1359-1892-7762-1198-47", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "mac-mylab-03", b_location: "", b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|virtual machi...", dn:

"CN=MAC-MYLAB-03,CN=Computers,DC=macsys,DC=int", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:29:36", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903301, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.65 817710] --------------------------------------------Mac-mylab-02-------------------

I[17:16:03.65 817710] #<Computer id: 7114, name: "Mac-mylab-02", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "mac-mylab-02.macsys.int", domain: "macsys.int", uuid: "B9D93EC8-C7D3-4866-9B1A-3969F59BC52C", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "855-7612-1497-1248-6672-6849-99", ip_address: "10.2.0.68", mac_address: "00:15:5D:00:0C:8B", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 4432908288, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-08 11:47:51", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2016-09-23 00:04:32", updated_on: "2016-12-12 00:40:24", kernel: nil, page_count: nil, install_date: "2016-08-02 10:29:44", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "CMA-HER", online_at: "2016-12-07 01:29:26", offline_at: nil, asset_tag: "2175-2116-7247-9790-6644-2704-57", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "mac-mylab-02", b_location: "", b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|virtual machi...", dn: "CN=MAC-MYLAB-02,CN=Computers,DC=macsys,DC=int", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:29:26", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903300, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.65 817710] --------------------------------------------Mac-mylab-01-------------------

I[17:16:03.65 817710] #<Computer id: 7113, name: "Mac-mylab-01", type: "Computer", description: "AT/AT COMPATIBLE", server_name: "mac-mylab-01.macsys.int", domain: "macsys.int", uuid: "E6069EE1-59F2-41C1-8ADE-D18963871F7C", manufacturer: "Microsoft", model: "Virtual Machine", os_serial_number: "00184-60001-36084-AAOEM", windows_product_id: "00184-60001-36084-AAOEM", serial_number: "9571-1777-4711-4750-7886-4986-00", ip_address: "10.2.0.67", mac_address: "00:15:5D:00:0C:88", operating_system: "Windows Server 2012 DC", version: "6.2.9200", windows_user: "Windows User", primary_owner_name: "Windows User", memory: 4445491200, management_oid: nil, up_time: nil, last_boot_up_time: "2016-12-08 11:49:49", service_pack_major_version: 0, service_pack_minor_version: 0, number_of_licensed_users: 0, number_of_processors: 1, processor_type: "Intel Xeon E5-2620 0 2.00GHz", created_on: "2016-09-23 00:04:30", updated_on: "2016-12-12 00:40:00", kernel: nil, page_count: nil, install_date: "2016-08-02 10:28:37", device_type: "Server", current_user: "MACSYS\\administrator", bios_version: "090006", location: "CMA-HER", online_at: "2016-12-07 01:29:16", offline_at: nil, asset_tag: "0969-9098-3913-1238-8270-5942-40", manually_added: false, bios_date: "2012-05-23", c_purchase_price: nil, c_purchase_date: nil, b_name: "mac-mylab-01", b_location: nil, b_device_type: nil, b_asset_tag: nil, b_manufacturer: nil, b_model: nil, b_primary_owner_name: nil, b_serial_number: nil, warning_alert_count: 0, error_alert_count: 0, open_ticket_count: 0, auto_tag: "|devices|servers|identified|computers|virtual machi...", dn: "CN=MAC-MYLAB-01,CN=Computers,DC=macsys,DC=int", user_tag: "||", exclude_tag: "||", last_scan_time: "2016-12-07 01:29:16", spice_version: nil, vpro_level: 0, last_backup_time: nil, user_id: nil, user_primary: false, swid: nil, product_categories: nil, domain_role: 3, b_description: nil, site_id: 1, reported_by_id: nil, ip_comparable: 167903299, scan_state: "inventoried", last_qrcode_time: nil, mdm_service_id: nil, product_info_id: 184, processor_architecture: "x64", os_architecture: "64 bit", scan_preferences: nil, raw_model: "Virtual Machine", raw_manufacturer: "Microsoft Corporation", raw_operating_system: "Microsoft Windows Server 2012 Datacenter", raw_processor_type: "Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz", port_scan_results: [[:http, 80, true], [:http_VNC, 5800, false], [:http_vPro, 16992, false], [:https, 443, true], [:ilo, 17988, false], [:jetdirect, 9100, false], [:microsoft_ds, 445, true], [:netbios_ssn, 139, true], [:rdp, 3389, true], [:sip, 5060, false], [:ssh, 22, false], [:wmi, 135, true]], vm: true, c_patchkast: nil, c_patch_paneel: nil, c_patch_poort: nil, avatar_id: nil>

I[17:16:03.65 817710] Completed in 13538ms (View: 63, DB: 13379) | 200 OK [http://mac-calldesk/search]

W[17:16:03.65 817710] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:














I[17:16:03.75 4b5af8] Rendering template within layouts/application

I[17:16:03.75 4b5af8] Rendering search/index

C:/Program Files (x86)/Spiceworks/pkg/gems/activesupport-2.3.18.spiceworks.0/lib/active_support/core_ext/string/output_safety.rb:22: warning: regexp match /.../n against to UTF-8 string


I[17:16:03.87 530144] Rendering template within layouts/application

I[17:16:03.87 530144] Rendering search/index



I[17:16:04.01 089b04] Completed in 563ms (View: 0, DB: 500) | 200 OK [http://helpdesk.macsys.be/api/bbtickets/6630]

I[17:16:04.09 4b5af8] Completed in 5303ms (View: 63, DB: 5100) | 200 OK [http://mac-calldesk/search?query=6082&model=&section=]

I[17:16:04.14 530144] Completed in 10741ms (View: 78, DB: 10522) | 200 OK [http://mac-calldesk/search?query=6082&model=&section=]

W[17:16:04.14 530144] [SCGI] Handling client Errno::EPIPE: Broken pipe, at:














I[17:16:06.69 538098] Completed in 3266ms (View: 187, DB: 2328) | 200 OK [http://helpdesk.macsys.be/api/bbticket_views/open_tickets?site_id=all_sites&page=1&per_page=25&sort_by=updated_at&sort_dir=desc&_=1481615918068]

Date post:	30-Dec-2018
Category:	Documents
Upload:	vuquynh
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