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October, 2006 Confidential and Proprietary Sabre Inc. i
Displaying a PNR
Training curriculum for: Native Sabre Users
smart.proven.bankable.
ii October, 2006 Confidential and Proprietary Sabre Inc.
This documentation is the confidential and proprietary intellectual property of Sabre Airline Solutions. Any unauthorized use, reproduction, preparation of derivative works, performance or display of this document or software represented by this document, without the express written permission of Sabre Airline Solutions is strictly prohibited.
Sabre Airline Solutions, the Sabre Airline Solutions logo and products shown in italic are trademarks and/or service marks of an affiliate of Sabre Holdings Corporation. All other trademarks, service marks and trade names are the property of their respective owners.
October, 2006 Confidential and Proprietary Sabre Inc. iii
Table of Contents
1.1 Introduction ........................................................................................................................ 1 1.2 Displaying a PNR............................................................................................................... 2
PNR display by Flight Number for Date Departure .................................................................... 2 PNR Display by Flight Number for Future Date......................................................................... 3 PNR Display from City Pair Availability.................................................................................... 3 PNR Display by Waitlisted Flight............................................................................................... 4 PNR Display by Record Locator ................................................................................................. 4 PNR Display by Departure Time - Host...................................................................................... 5
1.3 PNR Display for Other Airlines ......................................................................................... 6 1.4 Displaying Parts of a PNR.................................................................................................. 6
Display All .................................................................................................................................. 6 Display Itinerary.......................................................................................................................... 7 Display Passenger Data ............................................................................................................... 8 Display Name .............................................................................................................................. 9 Display History of a PNR.......................................................................................................... 10 Display Similar Names.............................................................................................................. 10 Display PNR from a Name List................................................................................................. 11 Redisplay Name List ................................................................................................................. 11 Display Air Segments................................................................................................................ 12 Display Hotel Segments ............................................................................................................ 12 Display Car Segments ............................................................................................................... 13 Display Remarks ....................................................................................................................... 13 Display Historical Remarks....................................................................................................... 14 Display Telephone Field............................................................................................................ 14 Display E-mail Address............................................................................................................. 15 Display Multiple Parts of a PNR ............................................................................................... 16
1.5 Quick Reference of Entries for RES Displaying a PNR .................................................. 17
Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc. 1
1.1 Introduction
Objectives By the end of the module, participants will be able to:
display a PNR by flight number.
display a PNR by flight number and future date.
display a PNR from a CPA.
display a PNR by departure time.
display a PNR by waitlisted flight.
display a PNR by record locator number.
display ALL of a PNR.
display each part of a PNR: Name, Itinerary, Passenger Data, History.
display a name list.
display a PNR from a name list.
EPR Duty code: No specific duty code required
Keyword: No specific keywords required
UAT Keyword: No specific keywords required
Reference For additional information, refer to FOCUS
2 Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.
1.2 Displaying a PNR
PNR display by Flight Number for Date Departure
This entry allows the user to display a PNR by host flight and last name. The Sabre computer reservation system will automatically default to todays date if no departure date is used.
*974-HAMMAD Item Component
* Display
974 Flight number
- Dash
HAMMAD Passenger surname
The Sabre response will be a display of the PNR. Once participants have viewed the PNR, have them make the entry to ignore.
If there is no existing flight with that number, the Sabre system will respond with #FLT#.
If there is no passenger on the flight with the name requested, the Sabre systems response will be
#NO NAMES#
If there is not an exact match but similar names, the Sabre system will display a list of names from which you may display the PNR, by making the entry *1 for PNR 1 or *2 for PNR 2, etc.
Note: PNRs will purge from the system 24 hours after the farthest dated segment in the
PNR. The purged PNRs are captured off-line for future reference.
For example, a PNR was originally booked with the following dates:
1 2006Y 01MAY J LAXSFO SS1 635A 749A 2 2005Y 11MAY T SFOLAX SS1 655A 812A
A portion of the itinerary is canceled and rebooked with a new date, shown below:
1 2006Y 01MAY J LAXSFO SS1 635A 749A 2 2003Y 07MAY F SFOLAX SS1 630A 747A
Notice segment two is now for 07MAY. Because 11MAY is the date farthest in the future, this PNR will purge 24 hours from this date.
Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc. 3
PNR Display by Flight Number for Future Date
When travel is on a future date, the date must be included in the PNR Display entry.
*974/21OCT-FORBERI Item Component
* Display
974 Flight number
/ Slash
21OCT Departure Date
FORBERI Passenger surname
The Sabre system response again will be the active PNR. The Sabre system will check the flight number, date and name as it does for date departures.
PNR Display from City Pair Availability
This entry allows the user to request a PNR Display directly from a specific line number within a CPA.
**1-WELLINGTON Item Component
**1 Display line number
-WELLINGTON Passenger surname
Note: The City Pair Availability must be in the working area to perform this entry.
The Sabre system will read the flight number, date and city pair from the display in order to perform the search for the PNR.
4 Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.
PNR Display by Waitlisted Flight
The purpose of this entry is to display the PNR by waitlisted host flight and date if the passenger holds no confirmed seat on the flight. The L# identifies this flight as a waitlist.
*L#123/17MAR-BENARDINO Item Component
* Display
15AUG Departure date
DFWORD City pair of host flight
9A Departure time
-RODRIQUEZ Passenger surname
If there is no flight, the response will be #FLT#.
If no waitlist exists, the Sabre system will respond with #NO WL#.
Note: This entry may also be used to display waitlisted flights on OA, provided the
OA flight is the first segment in the itinerary.
*L#DA134/03FEB-BERNSEN
PNR Display by Record Locator
The purpose of this entry is to display a PNR by Record Locator. The Record Locator number is assigned to each PNR upon END TRANSACTION and is located in the signature line of the PNR.
*RSUKWA Item Component
* Display
15AUG Departure date
DFWORD City pair of host flight
9A Departure time
-RODRIQUEZ Passenger surname
If the Record Locator is not a valid locator, the Sabre system will respond with #ADDR#.
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PNR Display by Departure Time - Host
The purpose of this entry is to display a PNR for the host carrier by departure time. The departure date and city pair are included in the entry so the Sabre system knows how to search for the PNR.
*15AUGDFWORD9A-RODRIQUEZ Item Component
* Display
15AUG Departure date
DFWORD City pair of host flight
9A Departure time
-RODRIQUEZ Passenger surname
The Sabre system will perform the same search as it does in the previous entries. However, the Sabre system will search 60 minutes before and after the time requested for a flight. If no flight is found for that departure time, a schedule of flights will be displayed for the user to select from.
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1.3 PNR Display for Other Airlines
The purpose of this entry is to request a PNR by OA flight number and date. This entry is valid only if the OA flight is the first segment in the itinerary.
*DA172/14DEC-BOWEN Item Component
* Display
15AUG Departure date
DFWORD City pair of host flight
9A Departure time
-RODRIQUEZ Passenger surname
The Sabre system will perform the same checks for alike names, flights and dates and respond appropriately.
1.4 Displaying Parts of a PNR
Display All
This entry allows for a redisplay of ALL of the PNR in the working area. The response will be a display of all of the PNR information.
*A Item Component
* Display
15AUG Departure date
DFWORD City pair of host flight
9A Departure time
-RODRIQUEZ Passenger surname
If no PNR is present, the Sabre system will respond with:
NO DATA
Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc. 7
Display Itinerary
This entry will display the itinerary portion of a PNR only.
*I Item Component
* Display
I Itinerary Identifier
The Sabre system response will be similar to the one shown below:
1 C01213Y 14FEB Q DENEWR HK1 1125A 508P 2 C08912Y 14FEB Q EWRCPH HK1 630P 810A 15FEB 3 C08911Y 2SFEB Q CPHEWR HK1 1230P 310P 4 CO 1S9Y 2SFEB Q EWRDEN HK1 610P 826P
If the itinerary contains a codeshare or commuter segment, the Sabre system response will be:
1 YX 17Y 01MAR W MKEDFW HK1 900A 1115A /E /OPERATED BY TZ - ADV CHECK IN AT ATA COUNTER 2 YX 305Y 07MAR T DFWMKE HK1 1025A 1236P /E /OPERATED BY ATA
If the itinerary contains a change of gauge segment, the Sabre system response will be:
1 YX 16Y 01MAR W MKELAX HK1 800A 1100A /E /CHG-EQ DFW MUST ADV CUSTOMER 2 YX 898Y 03MAR F LAXMKE HK1 200P 300P /E
If no PNR is in the active working area, and there is no itinerary to display, the Sabre system response will be:
#NO ITIN#
8 Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.
Display Passenger Data
The entry, *P, will display only the passenger data of the PNR. The passenger data includes:
Ticketing/time limit.
Phone field.
Address field (if applicable.)
OSI/SSR field.
Remarks field.
Received from.
Signature line.
Fare-Price retained line.
*P Item Component
* Display
P Passenger Data Identifier
The Sabre system response will be similar to the one shown below:
TKT/TIME LIMIT 1.T-26FEB-XTZ7GLT 2.TE 3662101514465 CONTI/C XTZ7GLT 1217/26FEB VCR COUPON DATA EXISTS *VI TO DISPLAY PHONES 1.MKE815-678-9587-H CHARLENE ADDRESS N/CHARLENE CONTI A/1697 SAN JUAN BLVD C/FORT MYERS, FL Z/33908 FARE - PRICE RETAINED REMARKS 1.-TBM*BA40945489436478519/02 2.-CHARLENE J CONTI 3.XXAUTH/033674 4.XXTAC/EZ RECEIVED FROM - CHARLENE IRR.IRR-GQB 1729/12FEB00 QAQTCE H
Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc. 9
Display Name
The purpose of this entry is to display the name field only of a PNR.
*N Item Component
* Display
N Name Idenifier
The Sabre system response will be similar to the one shown below:
1. 1MARGO/MARGUERITE MRS
Reading the Name Field Display
The following is a breakdown for how the name field appears:
Response Description
1. Name field number 1.
1 Number in name field.
MARGO Surname.
/ Separator.
MARGUERITE MRS First name and title.
The following is an example of multiple surnames. Note the numbering of each name field and party in the name field.
1. 1HUNTINGTON/LOUIS 2.1 LE CLAIRE/JEAN
This last example contains one name field but multiple persons in the party.
1.2COSTEGNA/ROBERTO/MARIA
If there is no PNR in the working area, the Sabre system will respond with:
NO NAMES
10 Native Sabre Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc.
Display History of a PNR
The purpose of this entry is to display the history of a PNR.
*H Item Component
* Display
H Historical Remarks Identifier
The Sabre system response will be similar to the one shown below:
XS 971Y O9AUG BAHAMM NNIHK1O 1200N 235P XS KU 552Y O5SEP DAMKWI LLIHL1O 155P 355P XS 216Y OSSEP KWIBAH NNIHK1O 600P 705P R SALMAN BAH BAH7CEE 0615107AUG90 A3S SSR GRPF KU YE2M R- P BAH BAH47TJ0138/15JUN90
If no History is available or there is not a PNR in the working area, the response will be:
NO HIST
Display Similar Names
The purpose of this entry is to display a list of similar names.
*0 Item Component
* Display
0 Identifier for displaying the name list
The Sabre system response will be similar to the one shown below:
1 1JAMERI/MMR AMMAUH RHISIP 2 1JAMERS/MMIS AMMAUH SIMMDN 3 1JAMISON/MUS AMMAUH QWKNSH 4 1JAMES/MMIS AMMAUH QDMLJN
Native Sabre: Displaying a PNR October, 2006 Confidential and Proprietary Sabre Inc. 11
If there are no additional similar names, the Sabre system will respond with:
#NO MORE#
Display PNR from a Name List
The purpose of this entry is to display a PNR from a list of similar names. If the requested PNR is number 2 on the name list, the user will *2. If the requested PNR is number 1 on the name list, the user will *1.
Demonstrate
*2
Item Component
* Display
2 Number from list
1 1JUNGINA/FRAN LGBDFW TQDKMJ 2 1JACOBSON/JER LGBDFW QERHBW
Redisplay Name List
The purpose of this entry is to redisplay a name list. This will allow the user to then display another PNR if necessary.
*L
Item Component
* Display
L List Indentifier
The response is the redisplaying of the last similar name list
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Display Air Segments
This entry will display the active air segments of an itinerary.
*IA
Item Component
* Display
IA Departure date
The Sabre system response will be a display of all active air segments in the itinerary.
If there are no segments in the itinerary or there is no active PNR in the working area, the Sabre system will respond:
#NO ITIN#
Display Hotel Segments
The purpose of this entry is to display only the hotel segments of an itinerary.
*IH
Item Component
* Display
IH Itinerary - Hotel
The Sabre system response will be similar to the one shown below:
2 HHL SI 551 DFW IN13AUG M-OUT14AUG INT176 SHERATON CENTRE PAR 1A1K-2/105.00USD/AGT459922141S1-CF-
If no itinerary exists, the Sabre system will display:
#NO ITIN#
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Display Car Segments
This is the entry to display the car segments of an itinerary.
*IC
Item Component
* Display
IC Itinerary - Car
The Sabre system response will be similar to the one shown below:
2 CAR ZE 2ONOV T GK1 LAX/25NOVIFCAR/CF-34567.
Display Remarks
The purpose of this entry is display all the remarks from Passenger Data of a PNR.
*P5
Item Component
* Display
P5 Departure date
The Sabre system response will be similar to the one shown below:
REMARKS 1.-TBM*BA40945489436478519/02 2.-CHARLENE J CONTI 3.XXAUTH/033674 4.XXTAC/EZ
If there are no remarks to display, the Sabre system will display a message:
#NO PSGR DATA#
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Display Historical Remarks
As previously introduced, *P5 will display the remarks of a PNR. However, the entry demonstrated here will display the historical remarks only of a PNR.
As a review, these types of remarks are used for fare, penalty, passport and other pertinent information.
*P5H
Item Component
* Display
P5H Identifier to view H- remarks
The Sabre system response will be similar to the one shown below:
1.H-#FR-U2327125-FR-GREEN/HELEN R 2.H-HAVD GUAR FARE 1250.00 PNLTY
If no Historical Remarks are present, the Sabre system response will be:
#NO PSGR DATA#
Display Telephone Field
This entry allows for the displaying of the Telephone Field only.
*P9
Item Component
* Display
15AUG Departure date
DFWORD City pair of host flight
9A Departure time
-RODRIQUEZ Passenger surname
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The Sabre system response would be:
PHONES - 1.DFW817-555-1234-A 2.DFW214-929-0425-B
If no telephone field is active in the working area, the response will be:
#NO PSGR DATA#
Display E-mail Address
The purpose of this entry is to display the passenger email address field.
*PE
Item Component
* Display
PE Passenger Email Identifier
Explain
The Sabre system response will be similar to the one shown below:
EMAIL ADDRESS 1.#[email protected]# 2.#[email protected]# 2.1 WHITE/BOB 3.#[email protected] THIS IS SUPERMANS GIRLFRIEND
Note: The email field is only displayed when specifically requested. This field is not
displayed upon PNR retrieval or redisplayed (*A) unless specifically requested (i.e. *VDXDER*PE or *A*PE.)
When an email address is 30 characters or less, all free text data is displayed on the next line of the PE field.
When an email address is greater than 31 characters, the email address and free text will wrap at 34 characters and remain displayed on the same lines in the PE field.
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An email address may also be displayed by name number. For example:
Display Description
*PE-1.1 Display by single name number.
*PE-1.1,2.3 Display by multiple name numbers.
*PE-1.1.2.3A Display by multiple name numbers and all
non-name associated data.
Display Multiple Parts of a PNR
The purpose of this entry is to display multiple parts of a PNR using one entry.
Demonstrate
*I*N
Item Component
* Display
I Itinerary
* Display
N Identifier for Name Field
As in the example listed here, simply type each entry as you would for a single entry but combine them in one.
Other examples include:
*P5*IA *I*P9 *P5H*IC *P*H
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1.5 Quick Reference of Entries for RES Displaying a PNR
Display the PNR
Entry Description
*957-HAMMAD Display Host PNR by flight and name (date departure.)
*957/15MAY-HAMMAD Display Host PNR by flight/date and name.
*DA157/14DEC-STEIN Display OA PNR by flight/date and name.
*15AUGDFWLAX9A-RODERICK Display Host PNR by departure date and time.
**1-ST GERMAINE Display Host PNR from CPA.
*L#345/9OCT-PORTER Display Waitlisted Host PNR.
*L#DA132/03FEB-BERNSEN Display Waitlisted OA PNR.
*1 Display PNR from Similar Name List.
*L Redisplay Similar Name List.
*QTNCYJ Display PNR by Record Locator.
Display Parts of the PNR
Entry Description
*A Display All.
*I Display Itinerary Only.
*P Display All Passenger Data.
*N Display Name Field Only.
*H Display History Only.
*IA Display Itinerary - Air Segments Only.
*IH Display Itinerary - Hotel Segments Only.
*IC Display Itinerary - Car Segments Only.
*PE Display Passenger Email Address.
*P5 Display Passenger Data - Remarks Only.
*P5H Display Passenger Data - Historical Remarks Only
*P9 Display Passenger Data - Phone Field Only.
*P7 Display Passenger Data - Ticket Field Only.
*P8 Display Passenger Data - Time Limit Field Only.
*P3 Display Passenger Data - OA OSI and SSR Only.
*P4 Display Passenger Data - HA OSI and SSR Only.
*I*N Display Itinerary and Name Field Only.
*0 Display More Name from Similar Name List.
*2 Display PNR from Similar Name List.
*L Redisplay Similar Name List.
