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HEALTHCARE STRATEGIES 866-651-8701 www.tillerhewitt.com Challenges to physician engagement continue to intensify for many healthcare organizations. Tiller-Hewitt’s professional facilitation enabled this “physician-led, professionally managed” medical group located in the Southwest to meaningfully involve physicians and administrators in establishing shared mission, vision, values and strategy. Together, they are accomplishing actionable, growth-oriented goals. Building Effective Dyad Teams: A Shared Path to Strategic Growth DISCOVERY Survey for objective input from physicians, leaders and staff TEAM BUILDING Essential groundwork for effective communication STRATEGIC PLANNING Accountability for reporting progress and solving barriers 1 2 3 Laser Focus Ensures All Voices Are Heard & Strategies Drive Outcomes § Launch an Effective Onboarding Program § Improve Staff/Manager Hiring & Training Processes § Increase Timeliness/Relevance of Internal Communication § Build Seamless Referral Management Process § Empower staff § Create New Brand Identity Three-Stage Process MISSION VISION ACTIONABLE GOALS FOR GROWTH VALUES 175 PHYSICIANS OVER 35 MEDICAL SPECIALTIES dy·ad /’dīad/ Engagement Among Physicians is Very Low 20% ENGAGED Source: Athenahealth/EPOCRATES, 2016 B E S T P R A C T I C E S B E S T P R A C T I C E S O BJ E C T I V E I N S I G H T O BJ E C T I V E I N S I G H T F R E S H T H IN K I N G F R E S H T H IN K I N G B E N E F I T S O F P R O F E S S I O N A L F A C I L I T A T I O N “The members of our medical group are now more fully aligned as partners in growth.” - Physician Leader “This engagement process enabled us to move forward both rapidly and strategically.” - Physician Practices Administrator Face-to-face verbal communication between two people involving their mutual ideas, thought, behavior and ideals. LANDSCAPE: The Disconnect This is what I believe. This is what I THINK you believe. Hospital executives’ perception of the involvement of physicians in clinical policy decision-making is at 80%, while physicians rate it at 39%, a 41 point gap. Source: Jackson Healthcare Physician Engagement Report 2016 What is a DYAD TEAM?
