Group ProjectPhase 1

Topic: Bank

IS3431 Systems Analysis

OutlineOutline

Company BackgroundCompany Background1Business RequirementBusiness Requirement2Information system scope & objectivesInformation system scope & objectives3Business Functional ProcessesBusiness Functional Processes4Information RequirementsInformation Requirements5

JackNick

Carrie

ThomasPoPo

Chiu Yan Yan, Carrie 50926591Leung Chun Yu, Thomas 50941430Wong Tak Yan, Nick 50713721Fong chi Hong, Jack 50929255 Ngan Po Po, PoPo 50932470

• the second largest bank in Hong Kong• a listed company and has been founded since 1933• a main member of the HSBC Group • vision : to raise shareholder’s interest by strengthening its position as a leading financial institution in Greater China region• about 150 branches and automated banking centers in Hong Kong• around 8400 staff supporting daily banking operation

Hang Seng Bank LimitedHang Seng Bank Limited

• Main services : personal financial services and business banking

Hang Seng Bank LimitedHang Seng Bank Limited

Personal financial services

• banking services, cards, mortgages, loans and insurance

Business banking

• bank account, cash management, investment, loans, cards, insurance and MPF and trade.

• Main personal financial services: Mortgage• a way to use property as security for the payment of a debt• the most popular way of generating fund when acquiring

flats • Minimum first installment amount: 30% of the fair

value of the property • Maximum repayment period: 30 years • Minimum monthly payment 50% of personal ≦

monthly salary

• To raise market share• To enhance the efficiency and effectiveness

of bank staff• To improve customer service• To estimate interest income generated in

mortgage loan• To factor the external business environment

into decision making

1. to receive customer’s request through a.property agency companyb.on-line application c. customer personnel manager

2. to collect : Home mortgage loan application form ID/Passport original and photocopy Proof of current residential address Certificate of property ownership Provisional sale or purchase agreement The customer’s income proof of the latest 3-6 months Bank statement for the previous 3 months Tax return for the past year

3. to evaluate the property’ value by Hang Seng Bank’s internal property valuation department

4. to draft a mortgage plan by loan credit department after analyzing the customer’s repayable ability and risk

5. to send the mortgage plan to the branch personnel manager

6. to issue offer letter to the customer

7. to receive the customer’s acceptance or return

8. to notify the customer to buy insurance from HKMC if the amount of mortgage loan is more than 70% of the property’s value.

9. to inform law firm to draft mortgage deed

10. to sign the mortgage deed

11. to collect handling fee ,notarization fee, valuation fee, solicitor fee and legal charges

12. to receive the notification of the law firm and deposit the loan amount to the law firm’s account

13. to keep the mortgage deed under Hang Seng Bank’s custody until the customer fully repaid the loan

Information RequirementsInformation Requirements

1. to provide information to estimate the interest rate

2. to provide information to estimate the demand of mortgage loan

3. to get debit rating of the customers in order to identify the blacklisted customers

4. to evaluate the potential risk of insolvency of existing debtors

1. to provide information to estimate the interest rate

2. to provide information to estimate the demand of mortgage loan

3. to get debit rating of the customers in order to identify the blacklisted customers

4. to evaluate the potential risk of insolvency of existing debtors

Information RequirementsInformation Requirements

5. to provide information to determine the repayable ability of each potential customer

6. to generate the fair value of properties

7. to provide information to estimate the interest income generated from mortgage service

8. to evaluate the liquidity and financial position of the bank

5. to provide information to determine the repayable ability of each potential customer

6. to generate the fair value of properties

7. to provide information to estimate the interest income generated from mortgage service

8. to evaluate the liquidity and financial position of the bank

Information RequirementsInformation Requirements

9. to evaluate the performance of the customer personnel managers

10. to evaluate the performance of the online mortgage service

11. to evaluate the performance of the valuation department and the loan credit department

9. to evaluate the performance of the customer personnel managers

10. to evaluate the performance of the online mortgage service

11. to evaluate the performance of the valuation department and the loan credit department

THE END