© 2012 Windstream Communications, Inc.

Experience The Windstream Advantage

Solutions for

[Insert Customer Logo Here]

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Agenda

Why Windstream?

Company Overview

Industry Awards and Recognition

Financial Highlights

Industry Focus

Nationwide Presence. Local Support.

Smart Solutions. Personalized Service.

Engineering Excellence

Building Relationships: Customer Care and Network Operations

Experience The Windstream Advantage

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Why Windstream?

We are a nationwide, enterprise-focused communications

and technology service provider with a commitment to be

our customers’ trusted advisor. By being more attentive

than our competitors, we deliver the right combination

of smart solutions and personalized service.

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Company Overview

Advanced Communications & Technology Solutions

S&P 500 Company with $6 Billion in Annual Revenue

More than 450,000 Business Customers Nationwide

4 Out of 5 FORTUNE 500 Customers Served

More than 115,000 Fiber Miles

Enterprise-Class Data Centers

Over 150 Offices Across the U.S.

Approximately 14,500 Employees

6 Enterprise Repair and Network Operations Centers

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Industry Awards and Recognition

Frost & Sullivan Customer Value

Enhancement Award

Recognized for our hybrid VoIP services, such as integration between IP trunks and legacy PRI (primary rate interface)

services, thereby putting customers on the migration

path to value-added IP services.

DeloitteList of Growing Companies

Named to Deloitte's 2011 Technology Fast 500 list for the third consecutive year, and the fifth time in

total. Ranked #423 of 500.

Technology Marketing Corporation (TMC)

Cloud Computing Excellence Award

Recognized for most effectively leveraging cloud

computing to bring new, differentiated offerings to

market. 

Internet TelephonyTEM Excellence Award

Recognized for PINNACLE’s achievements

in advancing TEM solutions and providing quality solutions in the

marketplace.

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NASDAQ: WIN Revenue: $6.2B Operating Cash Flow: $2.4B Capital Investment: $892M Expected Capital Investment:

$950M – $1.05B in 2012

WIN

Pro forma for all acquisitions, including PAETEC for 2011. Operating cash flow defined as operating income before depreciation and amortization excluding the impact of restructuring charges, pension expense, and stock based compensation.

Financial Highlights

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Industry Focus

Georgetown University

Princeton University University of

Kentucky

Higher Education

Arkansas Children's Hospital

MedStar Health St. Peter's Hospital

Healthcare

HSBC Bank M & T Bank Wachovia Securities

Financial Network, LLC

Financial Services

Cooper Hotels Tempus Resorts The Palms South

Beach Hotel

Hospitality

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City of Newport Beach

Commonwealth of Massachusetts

Pulaski County Assessor's Office

Government

Nationwide Presence. Local Support.

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Smart Solutions. Personalized Service.

Data Solutions Voice Solutions Internet ServicesData Center Services

VoIP & Data Bundle Hosted VoIP & Data Bundle T1 Bundle MPLS VPN/VLAN Managed Network Security Managed Router Wireless Data BackupPrivate Line

Business Lines ISDN-PRILong Distance/Toll-FreeT1 DCS Key System

Business Class High-Speed Internet T1 Dedicated InternetEthernet Internet Extra Connect WiFi Hotspot

Enterprise Data Centers Disaster Recovery as a ServiceColocation

Cloud Computing Managed Services Equipment Solutions Additional Services

Public Cloud Private Cloud Hybrid Cloud Cloud Storage

Hosting Network Services Security OS Management Middleware Management Database ManagementStorage

Communications Systems Routers Switches Wireless LAN Security FinancingMaintenance & Warranty

Web & Email Hosting Fax-to-Email Audio/Web Conferencing Internet SecurityOnline BackupComputer Support & Repair

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Engineering Excellence

Highly skilled, dedicated resources structured to engineer personalized solutions

Experienced in crafting custom solutions across verticals

Cost-effective, holistic solutions considering your specific needs

Consistent process for ensuring quality designs and implementing timely solutions

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Analyze Develop Design Implement

Building Relationships: Customer Care

More Than 400 Empowered Customer Care Representatives

Located nationwide: Cedar Rapids, IA; Charlotte, NC; Greenville, SC; Little Rock, AR and Rochester, NY

Aim to resolve your issues in a single call – low transfer rates

Answer billing inquiries and perform invoice reviews

Provide segment-specific knowledge

Offer current product and solution information

Process service order requests

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Building Relationships: Network Operations

Highly Trained Enterprise Repair Center Technicians Customer advocate for repair issues Troubleshoot issues if they occur Provide technical support to solve service inquiries

Professional Network Operations Center Monitors alarms on voice, data and fiber networks Maintains security and integrity of the network Reviews and coordinates scheduled maintenance activities

Experienced Enterprise Repair Answer Team Performs first-level technical troubleshooting and first-call resolution Strives to answer calls within 20 seconds Constructs a detailed trouble ticket and provides status updates

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Experience The Windstream Advantage

Fiber Ready. We offer more than 115,000 miles of fiber to provide you with faster, more reliable service nationwide.

A Proven Track Record. We have a reputation for keeping businesses connected. Our industry expertise encompasses the areas of healthcare, financial services, hospitality, retail, education, government, and more.

Smart, Secure Solutions. Whether you run a small business or a multi-location enterprise, we will work with you to develop a customized solution to meet your needs.

Exceptional Customer Care. We have local technicians in your community to provide the highest level of service. If you need technical support, or just have a question about your services, our support team is available 24 x 7.

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