Service Overview

Our Brand Statement –

Why Windstream?

We are a nationwide, enterprise-focused communications

and technology service provider with a commitment to be

our customers’ trusted advisor. By being more tenacious

and attentive than our competitors, we deliver the right

combination of smart solutions and personalized service.

Top Business Challenges We Address

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Ensuring uptime of critical business applications / Disaster Recovery

Strategic Outsourcing

Extension of IT staff with 24 x 7 engineering support

Allows customer to focus on their core business

Eliminating the costly hardware refresh cycle including maintenance fees by leveraging Infrastructure as a Service

Time to market

Infrastructure scalability

WHS Division Overview

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Synopsis

Delivery

Experience

Facilities

Leading Provider of Infrastructure as a Service (IaaS)

10+ years

1000+ customers

(23) Data Centers

SSAE16 SOC1

2N Power Infrastructure

100% Uptime SLA

Cloud Dedicated Colocation

H i - T o u c h T M M a n a g e d S e r v i c e s

Who is Windstream Hosted Solutions?

• SSAE 16 Soc 1 Type II• Power redundancy• Environmental controls

Enterprise Class Facilities

• 11+ years experience• 80+% of customers host

production level environments

Proven Track Record

Unmatched Technical Expertise

• Consultative, technical sales process

• 24 x 7 support

Hi Touch Service

Enterprise-class solutions designed

from the ground up for the SME

• Extensive experience deploying complex solutions

• Short time to market• PCI, SOX, HIPAA

Data Center Presence

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23 Existing Data Centers

Many more Carrier Grade Data Centers

Nationwide Network Presence. Local Support.

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Hi-Touch Managed Services

Cloud Types

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WHS Services Offered

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• Options: Private, Public, Hybrid and Cloud storage options

• 99.99% SLA is met via a robust, scalable fully redundant architecture

Trusted Cloud

• WHS procures and finances equipment for the customer

• Monthly fee includes space, power, proactive hardware monitoring and on-site sparing with a 99.5% - 99.9% SLA

Dedicated Systems

WHS Services Offered

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• OS management, monitoring, LAN switch and firewall management, enterprise storage services, application management, database administration and disaster recovery

• Layered on top of cloud, dedicated and colocation services

Managed Services

• SSAE 16/SAS70 Type II 24/7/365 data centers

• State of the art Network Operations Center (NOC)

• 100% uptime guarantee on power availabilityColocation

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The Hybrid Data Center

Public Cloud

Attributes:

High end, HA infrastructure

Support multiple OS

Robust SLAs

Individual node uptime reliability

Per server or resource pool solution

Best fit for:

Any application requiring high performance, security and availability

Production environments

Test, dev, QA

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Public Cloud Example

The Gund Company hosts their Enterprise Resource Planning software on Windstream Hosted Solutions’ Public Cloud offering

Gund was seeking to avoid purchasing additional hardware needed to run the environment for their China plant

Our Public Cloud provides the ability to burst at peak times, accommodating spikes in traffic, all within a highly available solution

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Public Cloud Example

Scalability – additional compute resources on demand as work flow demands and growth demands

Availability – Ability to provide 24x7 follow the sun availability and access.

Staff Extension - If China or West Coast employees have issues our infrastructure and staff are there – no need for Gund to have 24x7 support on staff, as would be needed if in HQ and they were maintaining. No need to maintain infrastructure and staff across world.

Resource Utilization – With plants in different time zones can share same resources – East Coast not using available for West Coast, US not using available for China, etc. Versus one to one

Availability – Redundancy of public cloud to assure access to applications

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Private Cloud

Private Cloud Infrastructure

Semi-elastic resource pools with some automation, but all hardware dedicated to one tenant

Can be either on premise or hosted by 3rd party

Highly secure, highly available

Best fit for:

Environments requiring the highest level of security

Organizations with heavy regulatory requirements

Specialized hardware, OS, or software licensing requirements

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Private Cloud Example

Sports Endeavors flagship property soccer.com is the primary online retailer for World Cup merchandise

Soccer.com is hosted on Windstream Hosted Solutions’ Private Cloud offering

In preparation for the upcoming World Cup, Sports Endeavors added additional servers to the VMware cluster and additional bandwidth to provide increased capacity to handle spikes in traffic from World Cup

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Private Cloud Example

Compliance – International commerce requires private cloud

Scalability – as needs predictable can scale private cloud in preparation for time needed

Availability – 24x7 follow the sun clients, always on is needed

Staff Extension – support worldwide 24x7 staffing utilizing WHS solution and services as their staff. Solve issues at 3PM or 3AM weekdays, weekends for users

Resource Utilization – Compute resources follow demand – East Coast, West Coast, Europe, Asia, etc. and are dynamic and shared

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Hybrid Cloud

What is hybrid cloud?

Configurations that combine

Virtual and physical elements

Corporate assets

Co-located assets

Public cloud services

Best fit for:

Companies that want to take advantage of the benefits of cloud while maintaining the ability to meet requirements which include the use of a physically separate environment

Regulatory compliance such as PCI

Performance concerns such as large CPU demands as may be required by certain database environments

Existing physical infrastructure has not depreciated but additional capacity is required

Overflow burst capacity19

Hybrid Cloud Example

Belk is the nation's largest privately-owned mainline department store

They used a single hybrid cloud environment for both DR and QA

Using VMware virtualization they’re able to utilize the environment for both QA and DR – in the event of a declaration, they’ll power down the QA environment to spin up DR

Leveraging the same infrastructure for two purposes results in significant cost savings

Virtualization provides incredible flexibility and very low RTO

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Hybrid Cloud Example

Scalability – Black Friday need for infrastructure resources quickly for unexpected growth

Compliance – sensitive data in private/dedicated infrastructure

Staff Extension/Availability – Customer are not 9-5 –allows them to have always on employees to take care of systems and infrastructure without having 24X7 payroll to support infrastructure for the 2 AM shopper

Resource Utilization – Quality Assurance infrastructure and resources can easily be moved to production if/when needed, then move back.

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The State of Disaster Recovery Today

The recovery challenge…

38% of companies back up mission-critical

applications/data to tape, and manually transport them

offsite (Forrester/DRJ)

The average time to recover after a disaster was 18.5

hours, up from 17 hours in 2007 (Forrester/DRJ)

Companies lose an average of $84,000 every hour of

downtime (IDC)

Yearly cost of downtime at almost one-third of companies

is estimated at > $3.9MM (Aberdeen)

Key Challenges

► Don’t consistently backup/ replicate data off-site

► No infrastructure to recover to or test with

► Lack of skills & available personnel in emergency to do complex recoveries

► No real-world experience recovering complex applications

► Growing volume of data with new complexity from virtualization

Less than half of firms have a disaster

recovery plan

Disaster Recovery as a Service

WHS’ unique new recovery hosting service for protecting critical applications from site or regional outages. DRaaS combines the best of replication, cloud and virtualization technologies to offer a fully-managed failover into the cloud.

Provides continual replication of customer servers (both physical and virtual) into WHS cloud environment with application-consistent protection for key applications such as Exchange, SQL Server, Oracle, SAP and Blackberry Enterprise Server

Pre-configured virtual networking solutions for IPSEC VPN and MPLS connectivity allow secure replication over existing VPN solution while providing fast recovery

Provides fully-managed recovery of servers and storage upon test or declaration, allowing customers to quickly restart their applications. Optional application-layer professional services are available if required from our 24x7 managed services teams

Enables customers to easily and non-disruptively test disaster recovery plans without distracting IT staff from other business priorities

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Gartner predicts that by 2014, 30% of mid-sized business will have adopted

recovery-as-a-service (RaaS) solutions.

Disaster Recovery as a Service

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Gartner predicts that by 2014, 30% of mid-sized business will have adopted

recovery-as-a-service (RaaS) solutions.

Competitive Advantages

Diverse products/Hybrid solution

Resource allocation/capacity planning and awareness

MPLS Network/Secure Connectivity

Awareness and access to physical locations (audits, etc)

On demand/as needed engineering and operations support

Industry leading SLA’s

Account Team and technical support access – pre and post sale

Financial stability and cap ex of Windstream, dedicated business unit

Growth/Migration path for customers

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Questions?