2015 Public Sector Tech Trends Report

Tech Trends 2015:The fusion of business and ITA public sector perspective

#PSTechTrends2015

www.deloitte.com/us/pstechtrends2015

CIO as Chief Integration Officer

Bridging business and technology, new CxO roles, and the possibilities of tomorrow with the realities of today.

#PSTechTrends2015

3 Deloitte | Tech Trends 2015: A public sector perspective | @DeloitteGov #PStechtrends2015 Copyright © 2015 Deloitte Development LLC. All rights reserved.

Key takeaways

Intel

• The role of the CIO is evolving as technology transforms existing business models and gives rise to new ones

• Who better than the CIO to take advantage of shifting technologies and harness them for the business?

• New CxO roles—Chief Digital Officer, Chief Innovation Officer, Chief Data Officer—are cropping up with technology at their core

• CIOs acting as chief integration officers can serve as the glue linking various initiatives together

AIG

Brown-Forman

CIO as Chief Integration

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Find a champion. Consider starting with agencies or departments that share a common constituent or line of business.

Determine infrastructure and organization readiness. Create measureable criteria for assessing readiness to make the case for keeping, merging, or discarding existing applications.

Align your IT efforts with the business. Make sure you understand those priorities and pursue initiatives that align with them—and work together to create real momentum.

Moving forward

Public Sector Perspective

CIO as Chief Integration

In many ways, this trend is even more pertinent to our public sector clients given the disparate, siloed nature of government and the real need to integrate systems, data and processes. Public sector CIO’s can truly

harness this opportunity to drive significant tangible benefits to both government and citizens.



API EconomyOfficer

Integration as a discipline, exposing core assets for reuse, growth, and innovation.

#PSTechTrends2015


Key takeaways

Web 2.0

• Application programming interfaces (APIs) are evolving from a development technique to a business model driver and boardroom consideration

• The API revolution is upon us, more than 10,000 have been published to-date1

• Core assets can be reused, shared, and monetized through APIs—creating a growing need for management platforms and experts

• The opportunity exists to provoke and harvest how business services and underlying APIs can reshape how organizations compete

Netflix

Federal Data Services Hub

1ProgrammableWeb, http://www. programmableweb.com/category/ all/apis?order=field_popularity

API Economy




Actively seek partnerships. Look for opportunities to create communities around APIs that can eventually become self-sustaining.

Pilot and prune. Focus on pilots to quickly determine which APIs are having the biggest impact. Move to quickly abandon those that aren’t.

Evangelize. Champion API initiatives in order to overcome natural organizational resistance. Spread the word to others in your ecosystem when you discover a winning solution to help build interest and momentum.

Moving forward


API Economy

Opening the playing field in the new API economy for public sector can not only create new, interesting public/private partnerships with the developer community, but also help lower the friction

between government and the constituents they serve.



Ambient Computing Officer

Harnessing the real potential of the Internet of Things.

#PSTechTrends2015


Key takeaways

ComEd

• IoT is becoming a reality with connectivity and intelligence increasingly embedded in assets across the value chain

• But putting the estimated 11 billion sensors1 to work is the challenge, along with deciding which of the 1.5 trillion objects in the world2 should be connected and for what purpose

• The goal should not be the Internet of Everything; it should be the network of some things, deliberately chosen and purposely deployed

Nest Labs

Streetline

Bosch SI

1 Karen A. Frenkel, “12 obstacles to the Internet of Things,” CIO Insight, July 30, 2014,http:// www.cioinsight.com/it-strategy/infrastructure/ slideshows/12-obstacles-to- the-internet-of-things.html, accessed November 12, 2014. 2 Cisco Systems, Inc., Embracing the Internet of Everything to capture your share of $14.4 trillion, February 12, 2013, http://www.cisco.com/ web/about/ac79/docs/innov/IoE_Economy. pdf, accessed November 12, 2014.

Ambient Computing




Pilot high-value use cases. Start by identifying a labor-intensive effort where ambient computing could drive major value.

Learn from public sector peers. Have a conversation with technology leaders to help you jump-start your own ambient computing initiative—and avoid big pitfalls along the way.

Don’t reinvent the wheel. Take advantage of existing infrastructure, data streams, and communication channels before building anything new.

Moving forward


Ambient Computing

Government plays a crucial role in the ever-evolving ambient computing scene through not only policy creation, but also through the use of contextual intelligence to help reduce errors and improve the lives and

safety of government workers and citizens alike.



Dimensional MarketingOfficer

Modern marketing brings new challenges in customer engagement, connectivity, data, and insight.

#PSTechTrends2015


Key takeaways

Insurance Industry

• A new vision for marketing is being formed as CMOs and CIOs invest in technology to reach digitally connected customers

• Four new dimensions are being added to original marketing mix: engagement, connectivity, data, and technology

• Technology and analytics can deliver convenient, contextual, and hyper-targeted customer experiences

• CIOs can help deliver analytics, mobile, social, and web while maintaining security, reliability, and interoperability

Rocket Fuel

Telstra

Dimensional Marketing




Zero in on the customer. The better you understand your target users, the more effective your efforts can be across multiple channels.

Design for an elegant user experience. Focus on delivering rich customer engagement offerings that aim for a true “win-win” situation between the constituent and government.

Measure what matters. Focus on the metrics that can help you understand what people are actually doing.

Moving forward


Dimensional Marketing

While many do not immediately correlate “marketing" with government, the ability to create a customized, seamless user experience does not evade the public sector and their need to be more highly responsive in

providing omni-channel engagement any where, at any time and on any device is increasingly being required… even from government.



Software-Defined EverythingOfficer

The entire operating environment—server, storage, and network—can now be virtualized and automated.

#PSTechTrends2015


Key takeaways

Cisco

• The entire operating environment can now be virtualized and automated, elevating infrastructure investments from costs to competitive differentiators

• Savings come from retirement of gear, shrinking of data center footprints, and lowering of recurring maintenance costs

• And it’s not just about the cloud; it’s about removing constraints and being a platform for growth

• First movers will likely benefit from greater efficiencies and eventually reshape how their companies work

AmerisourceBergen

eBay

Acxiom

Software-Defined Everything




Moving forward


Establish a baseline. Establish solid metrics to help measure progress and tell a more compelling story.

Focus on key aspects within the broader picture. Identify focused metrics from your cloud providers or through focused reporting capabilities featured in some of the newer technologies you have purchased.

Take a phased approach. Evaluate automation capabilities as part of the standard IT refresh cycle or through cloud services adoption.

Collaborate for success. Learn from the achievements and mistakes of others—especially when it comes to managing change and driving adoption.

Software-Defined Everything

Given the siloed and legacy nature of IT across public sector organizations, this trend may seem too far off to become a reality… unless. Perhaps the opportunity to truly “leap frog” where they are at today by

deploying new, and increasingly more proven technologies to increase efficiency and effectiveness of IT operations, present a real opportunity for public sector organizations.



Core RenaissanceOfficer

Replatforming, architecting, and revitalizing IT at the heart of the business.

#PSTechTrends2015


Key takeaways

Sysco

• Core system investment can be the foundation for growth and new service development

• 80% of time, energy and budgets are consumed by the care of existing IT capabilities1

• Many organizations are modernizing to pay down technical debt and remove barriers to performance

• One size does not fit all: replatform, remediate, revitalize, replace, or retrench

ElectronicsIndustry

The Bureau of Engraving and Printings

1Bob Evans, “Dear CIO: Is the time bomb in your IT budget about to explode?,” Forbes, January 22, 2013, http://www.forbes.com/ sites/oracle/2013/01/22/dear-cio-is-the-time-bomb-in-your-it-budget-about-to-explode/, accessed January 14, 2015.

Core Renaissance




Know which technology assets you already have. Before making any decisions, consider an asset assessment to identify which technologies are candidates for consolidation, elimination, outsourcing, or endorsement.

Have a clear vision for the short and long term. Think about and plan along both short-term goals as well as long-term enterprise-level vision and core architecture investments.

Start with your advocates. Start with internal stakeholders who understand the vision and need to revitalize the heart of the IT and business footprint.

Moving forward


Core Renaissance

Less than a true renaissance, this trend represents a current revitalization and opportunity for the public sector to look at its core assets to modernize, mobilize and collaborate. The results could be substantial and

significant, especially if planned for in a thoughtful and strategic manner.



Amplified IntelligenceOfficer

Augmenting and enhancing the individual with emerging technologies—cognitive analytics, visualizations, wearables and beyond.

#PSTechTrends2015


Key takeaways• Artificial intelligence is now a reality, but the more promising application is not in replacing workers, but augmenting their capabilities

• True impact comes from putting insights to work and changing behavior at the point where decisions are made

• The human element remains critical to discovering new patterns and identifying the questions that should be asked

• Solutions should start from the user down, not from the data model and analytics up

University ofMinnesota

Los AngelesPoliceDepartment

Oil & GasIndustry

Amplified Intelligence




Identify clear questions. Start with a hypothesis, a specific question. Amplified intelligence can help accelerate you toward an answer.

Formulate your path. Implement visualization, and then move on to cross-system insights; from there, amplified intelligence can play a bigger role.

Tackle tedium. Identify areas that are repetitive or tedious, and then determine where a machine could help augment or accelerate tasks.

Widen your circle. Look at your data and data governance models, and see where you can leverage data sharing or crowdsourcing to tap into other internal or external skills that might uncover new insights in your data.

Moving forward


Amplified Intelligence

Less than a true renaissance, this trend represents a current revitalization and opportunity for the public sector to look at its core assets to modernize, mobilize and collaborate. The results could be substantial and

significant, especially if planned for in a thoughtful and strategic manner.



IT Worker of the FutureOfficer

STEAM, not just STEM—fine arts alongside deep technical talent.

#PSTechTrends2015


Key takeaways

AIG

• Scarcity of technical talent is a concern across many industries as the legacy-skilled workforce retires and new technologies emerge

• Companies likely need to cultivate workers with new habits, incentives, and skills; hands-on capabilities may trump credentials

• Nature of employment changing: alternative models include virtual work arrangements, crowdsourcing, contract work

• Support knowledge sharing by cross-pollinating teams with a mix of new and experienced, cross-functional, diverse workers

GSA

Deloitte

IT Worker of the Future




Moving forward


Experiment in new territory. Choose an area that is not currently mission critical and experiment with new workforce practices.

Mix it up. Look for ways to mix up responsibilities that may open the door to new capabilities and levels of creativity.

Take a portfolio approach. Start managing your IT workforce like your IT portfolio as well as aligning your workforce to technology investments.

Engage in the policy discussion. Educate policymakers on the widening gulf between what public sector IT leaders need from their workforce and what they’re allow to do today.

IT Worker of the Future

The skills, roles, and requirements of the IT worker of the future are certainly evolving; and accretive pressures, such as the compensation gap, the “silver tsunami", and maintaining aging systems couldn’t make this trend more relevant and urgent for the public sector to address head on. Unique and creative

ways to harness talent with next generation skills, will be required if the public sector is able to keep up and innovate in the years ahead.




Authors



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