PHC Summary and Volunteer Training 2010

Supports Durham City and County’s Goal to End Homelessness.

What is Project Homeless Connect (PHC)?

One-day: a community wide event One-stop: housing, support,

employment, and quality of life resources

One goal: ending homelessness City/ County led Consumer Centered Outcome Oriented

What’s Different about PHC?

Hospitality: Consumers are Welcomed Guests

Immediacy: Same-day results for Consumers and Volunteers

Community: Voluntary Civic Participation Partnership: Across Agencies and Sectors Excellence: Rigorous Evaluation and

Improvement

TOTAL PHC Event Outcomes 2007-9 TYP Signature community outreach event

70% First time guests

$5,000 from SunTrust Bank

$6,000 Duke University School of Nursing

11 families and 3 individuals obtained housing w/ housing support from the Durham Center and Housing for New Hope

16 on-site job interviews, 1-hire

Project Homeless Connect

AICPA lead corporate volunteer and t-shirt sponsor 640 volunteers x 8 hours= 5,120 hours

“Best experience of their lives” 705 clients x 4 service hours=2,820 service

contact hours 900 DATA bus passes 1,345 meals served 75 accessed pro-bono legal services Mini PHC Events MLK Day of Service 2008

and 2010

Major Contributors 2007-9 American Institute of Certified Public Accountants Durham Bulls Athletic Park Duke University School of Nursing NCCU Department of Social Work Homeless Services Providers: HNH, Rescue Mission, Durham

Interfaith Hospitality Network, UMD TROSA NC Baptist Convention Medical Bus Downtown YMCA County of Durham, Manager’s Office

Durham Center DSS

City of Durham, Manager’s Office Office of Economic and Workforce Development/Joblink Parks and Recreation Department Neighborhood Improvement Services Community Development

4th Annual Project Homeless Connect& Durham County Stand Down

Thursday, October 7, 2010Location: Durham Bulls Athletic ParkTime: 10 am- 4pm

Future Project Homeless Connect Goals

Surpass the 1,000 guests Host 2 Events (Spring/Fall) More Corporate Sponsors/ Volunteers More employment opportunities More safe affordable permanent housing

options Combine efforts with VA Medical Center 450+ all day volunteers More services for families-groceries,

showers, haircuts Music and fun!!!

PHC 2010 Needs

Medical/Dental supplies Barbers and Beauticians New t-shirts, underwear, toiletries

for 450, giveaways 450+ Volunteers

Arrival Parking is available on Jackie Robinson and

American Tobacco Parking Deck Ride the Downtown Connector for free Free Shuttle Service from 8:30 am- 5:30 pm

(DATA Bus Stops)Budget Inn2101 Holloway Street. Durham, NC 27703 Urban Ministries (Bus Stop)410 Liberty St. Durham NC 27701 Rescue Mission of Durham (Bus Stop at

Grocery Store)1201 E. Main St. Durham, NC 27701 VA Medical Center (Bus Stop)508 Fulton Street. Durham, NC 27705-3897

Volunteer Need to Know-Logistics

T-shirts pick-up October 6, 2010 @DBAP from 1-4pm.

Report to DBAP by 9am for Morning Debrief Complete Photo Release/Confidentiality

Check-in with area Captain Opening Ceremony begins at 10 am

Volunteer Tools

Bring a pen Familiarize yourself

PHC map & Service List Limited copies available on site

Client Questionnaire (Complete entire document)

Passport (Reviewed at Exit) Lunch is served from 12-3p

The Flow for the Day: Step 1- Intake: Includes Registration and

Guest/Volunteer Match Volunteers are asked to remain with

their guest(s) for the duration of their visit.

The guest intake packet will include: questionnaire, photo release, passport, name tag, and client authorization form.

Meal tickets for both the guest(s) and the volunteer will be distributed at the match point

The Flow for the Day:Step 2 – The Services: Complete Intake Questionnaire and Establish

service priorities for the day. Service priorities are Veteran’s Affairs, Housing,

Employment, and Medical. If they are a Veteran, encourage them to begin at

the Veterans Area. When the guest arrives in an area, they will start

at the Triage table for that area. *** Please make sure that each provider you

visit documents all comments and actions for your Guest in your Guest’s passport and on their questionnaire. ***

The Flow for the Day:Step 3 – Discharge / Exit Interview: (Quality Control) Submit all Guest forms (used for data analysis later).

Looking at the passport, the Discharge team member helps the guest make arrangements to get to any follow-up appointments and connects them to service agencies that may be appropriate for their needs.

**Please explain to your guest the importance of their passport to services and that it needs to be presented at every follow-up appointment.**

Step 4 – Gift Bags: Each guest is given a “gift bag” that contains some

basic, necessary hygiene products like toothbrushes and toothpaste, and various other items.

The Flow for the Day:

Opening Ceremonies featuring the Durham Divas

Circles of Support Kick-Off at noon DJ on the stage from 10-4 Live music from NCCU, Shaw Univ.,

and St. Augustine Univ. Choirs Performance by the Rose Dancers K-Ligg

REMINDERS Wear comfortable shoes! Dress appropriately for

the weather. PHC is an outdoor event. Rain or shine. Bring water! It is not too late to recruit a friend. Safety

To address issues of safety and behavioral health crises, PHC has a HELP ZONE crisis resolution team, as well as police personnel on site.

Logistics The Project Homeless Connect Services will be

primarily on the 2nd floor Main Concourse. There are additional services on the third floor, and some located on Blackwell Street and at the YMCA. Please review the service list and site map for more information.

Guest Interaction:

Treat guests with dignity Talk with them, not at them. Respect guest privacy When handling paperwork, do not

review it unless necessary Ask for help, if you need it. Do NOT promise services. Do

not say, “You will get …”

4th Annual Project Homeless Connect

Thursday, October 7, 2010Location: Durham Bulls Athletic ParkTime: 10 am- 4pm

For More Information

www.durhamtenyearplan.comOr Call Lanea Foster 919.683.1185 x29