Voice Over IP (VoIP)the new generation of phones

Roger Kenner / Maggie LattucaTraining & Development, IITSMarch, 2004

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The Way it Was

Two Systems. Two Protocols. Two Networks. Two Wall Jacks. Two Sets of People to Call

Voice over Internet Protocol (VoIP)

Your new phone digitizes your voice, making it simple computer data like all other Internet traffic

The Way it is Now

Computer is plugged into your phone. Phone is plugged into data port with the green sticker

The Way it is Now

One, improved Data Network within Concordia. Owned and Operated by Concordia

The Cisco IP 7910

So, Let’s get started…

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Make a Hands-Free Call - 1

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Make a Hands-Free Call - 2

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Putting a call on Hold - 1

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Putting a call on Hold - 2

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Consult 3rd Party - 1

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Consult 3rd Party - 2

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Connect Caller & 3rd Party - 1

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Connect Caller & 3rd Party - 2

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Transfer a Call -1

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Transfer a Call -2

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Transfer a Call -3

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Call Waiting -1

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Call Waiting -2

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Call Waiting -3

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Conference Calls -1

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Conference Calls -2

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Conference Calls -3

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Using the Web Interface

www.myconcordia.ca

Web Interface Choices

www.myconcordia.ca

Forward your Calls

Speed Dial

Change your PIN

Initial Default PIN: 12345

Help

• See your department Coordinator

(names available on the Voice Services Web site at

http://voip.concordia.ca)

• Call the IITS help line at 848-7613

• Send an email to Help@concordia.ca

Thank you !