A COMPREHENSIVE STUDY OF THE H.R PRACTICES & ANALYSIS OF EMPLOYEES JOB SATISFACTION AT NTPC Ltd IN...

8/20/2019 A COMPREHENSIVE STUDY OF THE H.R PRACTICES & ANALYSIS OF EMPLOYEES JOB SATISFACTION AT NTPC Ltd IN …

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A

RESEARCH PROJECT REPORT

ON “ A COMPREHENSIVE STUDY OF THE

H.R PRACTICES & ANALYSIS OF EMPLOYEES JOB

SATISFACTION

AT

NTPC Ltd IN DADRI”

A Report Submitted To Uttar Pradesh Technical University

or The ul!ilment O! "#A $e%ree

&'()'*)+,

Submittd T!" Submittd B#"

D$. J!# B%%$' $ivya Sharma

(Di$)t!$* MBA +d Y%$

,$%t$ N!id% I-titut O T)/!0!1# R!00 !.2+23+45526

-reater Noida .nstitute o! Technolo%y Code/ )0'

1


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12 3no4led%e Par5*..2 -reater Noida &U6P,

A

RESEARCH PROJECT REPORT

ON“A COMPREHENSIVE STUDY OF THE

H.R PRACTICES & ANALYSIS OF EMPLOYEES JOB

SATISFACTION

AT

NTPC Ltd IN DADRI”

A Report Submitted To Uttar Pradesh Technical University

or The ul!ilment O! "#A $e%ree &'()'*)+,

Submittd T!" Submittd B#"

M$.Amit S$i7%-t%7% Di7#% S/%$m%

A--t. P$!--!$ MBA +d Y%$

,$%t$ N!id% I-titut O T)/!0!1# R!00 !.2+23+45526

-reater Noida .nstitute o! Technolo%y

2


3/96

Code/ )0'

12 3no4led%e Par5*..2 -reater Noida &U6P,

CERT..CATE

This is to certify that the RESEARCH Project Report

entitled “HR PRACTICES & ANALSIS O E!PLO"EES

#O$ SATISACTION% ein' s()itted y #O"

$A$ER#EE for f(lfill)ent of the re*(ire)ent of +TTAR

PRA,ESH Technical +ni-ersity is a record of an

independent .or/ done y his (nder )y '(idance and

s(per-ision0

$.78A SHAR"A ACU9T8 -U.$E

RO99 NO/)')0'1((): A".T SR.7ASTA7A

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$EC9ARAT.ON

I $.78A SHAR"A.; the st(dent of -REATER NO.$A .NST.TUTE O

TECNO9O-8 1reater noida 2 +0P do y declare that this project entitled3


5/96

AC8NO9LED,EMENT

7ith profo(nd respect and 'ratit(de2 I ta/e the opport(nity to con-ey )y than/s for per)ittin' )e to

co)plete )y trainin' here0 I e8tend )y heartfelt than/s to #O" $ANER#EE for pro-idin' )e this

opport(nity to e a part of this estee)ed or'ani9ation0 I a) e8tre)ely 'ratef(l to all the technical

staff of NTPC for their co4operation and '(idance that has helped )e a lot d(rin' the co(rse

of trainin'0 I ha-e learnt a lot .or/in' (nder the) and I .ill al.ays e indeted to the) for this

-al(e addition in )e0 I .o(ld also li/e to than/ the trainin' in4char'e of 1REATER NOI,A

INSTIT+TE O TECHNOLO1"21REATER NOI,A and all the fac(lty )e)ers of electricaldepart)ent for their effort of constant co4operation2 .hich has een a si'nificant factor in the

acco)plish)ent of )y ind(strial trainin'0

$.78A SHAR"A

5


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PREACE

The RESEARCH REPORTP RO#ECT has een prepared on the .or/s carried o(t at National Capital Po.er

Station Plant2 ,A,RI in accordance to the l f(lfil)ent of !$A pro'ra) in !ANA1E!ENTat 1REATER

NOI,A instit(te of technolo'y2 'reater noida0

(ll se)ester ind(strial trainin' is an inte'ral part of the c(rric(l() and this 'reat opport(nity is .ell

capitali9ed y choosin' a top perfor)in' ind(stry in its (siness & rele-ant to )y discipline0 I .as incl(ded

in )ain plant electrical )aintenance 'ro(p to e a part of -ario(s )aintenance & testin' acti-ities onelectrical syste)s0

In last three )onths2 thr(st .as on po.er plant fa)iliarisation & (nderstandin' the f(nctionin' of -ario(s

depart)ents in details0 This report co-ers the synopsis of all )y .or/s carried o(t d(rin' the trainin'0

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AC3NO>9E$-E"ENT

It 'i-es )e i))ence pleas(re to present the PRO#ECT REPORT on H0R PRACTICES& E!PLO"EES #O$ SATISACTION0 I .o(ld li/e to than/ !iss Palla-i5HR officer

of NTPC60

I srncerely than/ the efforts .itho(t her efforts this project report .o(ld not ha-e een

co)pleted in the desired )anner and .ithin the the ti)e d(ration

I also li/e to than/ the entire officers2 staffs and all the e)ployees &en'ineers of

NTPC Ltd0 ,A,RI for their critical co))ents2 s(''estions and s(pport & co4

operation .hich (lti)ately helped in )a/in' the PRO#ECT REPORT0

I a) also oli'ed to all scholars and .riters of oo/s and articles fro) .here I

collected data & 'ot the help for the project0

$.78A SHAR"A

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TA#9E O CONTENTS/*PA-E NO6

INTRO,+CTION O NTPC Ltd

:

;ISION2!ISSION2 & CORE ;AL+ES?

E!PLO"EE SER;ICES SECTION @>

PENSION & PRO;I,ENT +N, @

CORPORATE SOCIAL RESPONSI$ILIT" @B

P+$LIC RELATION @

E!PLO"EES $ENEIT SECTION

H+!AN RESO+RCE ,E;ELOP!ENT B

E!PLO"EE 7ERLARE SECTION

PEROR!ANCE !EAS+RIN1 S"STE! :<

E!PLO"EES ,E;ELOP!ENT CENTER :>

IN,+STRIAL RELATION :@

RA#$HASHA5HIN,I6 :

LA7 ::

CONCEPT O E!PLO"EES #O$ SATISACTION

:?

O$#ECTI;E O THE RESEARCH ? RESEARCH !ETHO,OLO1"

?D +ESTIONNAIRE B=

IN,IN1S D=

CONCL+SION D<

S+11ESTIONS D>

$I$LIO1RAPH" D@

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.NTRO$UCT.ON

NTPC li)ited is the lar'est ther)al po.er 'eneratin' co)pany of india and an ISO

D===== certified co)pany0 It is si8th lar'est ther)al po.er 'enerator in the

.orld 0a p(lic sector co)pany it .as incorporated in ==B in the total installed capacity of the co(ntry

.as >=00:=F of the total po.er 'eneration of the co(ntry

d(rin' >==?4>==B0 It has initiated the concept of electrification of re)ote -illa'es y

settin' (p distri(ted 1eneration Projects and de)onstratin' a s(stainale (siness

)odel leadin' to inte'rated 'ro.th of -illa'es for achie-in' the 'oal of “Electricityfor all%0 It has set ne. ench)ar/s for the po.er ind(stry oth in the area of po.er

plant constr(ction and operation0It is pro-idin' po.er at the cheapest a-era'e tariff in

the co(nty0 The corporation recorded a 'eneration of


10/96

NTPC 9imited

Type Public

.ndustry Electricity %eneration

ounded )?1:

Head@uarters $elhi2 .ndia

3ey people R S Sharma2 Chairman = "ana%in% $irector

Products Electricity

Revenue .NR Rs )2(:2''+ crore &')6B billion US$,

Net income .NR Rs 2'() crore &)61 billion US$,

Employees '0B1 &'((B,

>ebsite 4446ntpc6co6in

-lobaliDation o! NTPC 9td6

10

http://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Industryhttp://en.wikipedia.org/wiki/Electricity_generationhttp://en.wikipedia.org/wiki/Delhihttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/Rs.http://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Rs.http://en.wikipedia.org/wiki/Employmenthttp://en.wikipedia.org/wiki/Websitehttp://www.ntpc.co.in/http://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Industryhttp://en.wikipedia.org/wiki/Electricity_generationhttp://en.wikipedia.org/wiki/Delhihttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Product_(business)http://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/Rs.http://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Rs.http://en.wikipedia.org/wiki/Employmenthttp://en.wikipedia.org/wiki/Websitehttp://www.ntpc.co.in/http://en.wikipedia.org/wiki/Types_of_business_entity


11/96

1loali9ation has ro('ht si'nificant ad-anta'es to co(ntries and (siness aro(nd the

.orld (t the enefits ha-e spread (ne*(ally oth .ithin and a)on' co(ntries0

7hile the r(le fa-orin' 'loal )ar/et e8pansion ha-e 'ro.n )ore ro(st2 the r(les

intended to pro)ote e*(ally -alid social ojecti-e -i90 in the areas of h()an ri'hts2lao(r standreds and en-iron)ent la' ehind and in so)e cases act(ally ha-e eco)e

.ea/er0

In order to pro)ote corporate social Responsiility and citi9enship in the ne. 'loal

)ar/etplace2 +N secretary 'enrel2)r0/ofi Annan frist proposed the 'loal co)pact at

,a-os in #anGDD0 It .as th(s creted to help or'ani9ations redefine their strate'ies and

co(rse of actions so that all people can share the enefits of 'loali9ation2not j(st a

fort(ne fe.0

The 1loal co)pactGs operationalphase .as la(nched at +N Head*(arters in Ne.

year on j(ly >===0 and has since then foc(sed its efforts on achie-in' practical res(lts

and fosterin' the en'a'e)ent of (siness leaders in the direction0

Thro('h the po.er of collecti-e action 2the 1loal co)pact see/s to pro)ote

responsile corporate citi9enship so that (siness can e part of the sol(tion to the

challen'es of 'loali9ation0 In this .ay2 the the pri-ate sector4in partnership .ith

other social actors4can help reali9e the secretary41eneralGs -ision3a )ore s(stainale

and incl(si-e 'lole econo)y0

The 1lole co)pact is a net.or/0 At its core are the 1lole co)pact office and si8

+N a'encies3

Office of the Hi'h co))issioner for H()an Ri'hts

+nited Nation En-iro)ent Pro'ra))e

International Lao(r or'ani9ation

+nited Nation ,e-elop)ent pro'ra))e

+nited Nation ,e-elop)ent or'ani9ationand

+nited Nations office on ,(r's and Cri)e0

The 1lole co)pact in-ol-es all the rele-ant social actors3'o-ern)ents .ho defined

the principles on .hich the initiati-e is asedco)panies .hose actions2it see/s to

infl(encelao(r2 in .hose hands the concrete process of 'loal prod(ction ta/es place ci-il society or'ani9ations2 representin' the .ider co))(nity of

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sta/eholdersand The +nited nations2 the .orldGs only tr(ly 'loal political for()2as

an a(thoritati-e con-ener and facilitator0

Ho4 NTPC Conserves ener%y

.mprovin% e!!iciencies2 curbin%

The )ore efficient .e are2 the less it costs to prod(ce electricity0po.er corporationen'ineers and )ana'ers are steadily i)pro-in' the .ay .e r(n o(r po.er plants2and

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they are )a/in' a difference3 .eG-e sa-ed appro8i)ately >0 )illion in f(el and

operatin' costs2 and .eGre )a/in' a positi-e chan'e in a i)pact .e ha-e on the

en-iron)ent0 Here is a s())ary of .hat .eG-e done3

!odern technolo'y3• 7e install the latest f(el Jefficient en'ines0

• plants0these f(el4sa-in' controls a(to)atically start and stop en'ines

dependin' on electrical de)ands d(rin' the co(rseof the day0

• 7e follo. )an(fact(rersG '(idelines in en'ine )aintenance to hold pea/

perfor)ance and reliaility0

• 7eG-e i)pro-ed o(r data syste)s to help i)pro-e analysis and plannin'0

7ind 1eneration

•

7eGre contin(in' to test .ind 'eneration for its reliaility and costeffecti-eness0

• 7e o.n one .ind 'eneratin' )achine in sachs haror0

• An e-al(ation report on .ind 'eneration .as (nder ta/en in >===0

Resid(al heat reco-ery

• $y reco-erin' heat fro) diesel en'ines and sellin' it to near y

(ildin's2 .e red(ce the o-er all heatin' f(el re*(ire)ent for those

c(sto)ers0

•

In fort !cPherson2 5o(r first co))ercial syste) in partnership .ith the1.ichGin de-elop)ent corporation6 the co))(nityGs o-erall f(el

cons()ption has een red(ced y D== arrels J a per cent decrease0 Staff tranin'

• The corporation has in-ested hea-ily in tranin' for plant operators and

s(perintendents in all o(r plant0.e ha-e e)phasi9ed safety2reliaility and

efficiency0

• Staffs are )ore a.are of the i)pacts of their day4to4day decisions on

efficiencies2 and are )ore in-ol-ed in plannin' and proced(res0

(el replace)ent3

• 7ith nat(ral 'as co)in' to In(-i/2 and 'as de-elop)ent in the ,eh Cho2

there is 'reater pro)ise for rin'in' cleaner4(rnin' f(els on strea) for

those c(sto)ers0

• 7hen In(-i/Gs ne. 'as en'ines ca)e on strea) in late 0:F0The cost of po.er )ay e

red(ced y (p to >=F o-er the life of the syste)0

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7ision

KA .orld class inte'rated po.er )ajor2 po.erin' IndiaGs 'ro.th2 .ith increasin'

'loal presence0K

"ission

“,e-elop and pro-ide reliale po.er2 related prod(cts and ser-ices at co)petiti-e prices2 inte'ratin' )(ltiple ener'y so(rces .ith inno-ati-e and eco4friendlytechnolo'ies and contri(te to society0%

Core 7alues #CO".T

#(siness Ethics

• C(sto)er oc(s

• Or'anisational &

Professional Pride

•

"(t(al Respect & Tr(st

• .nno-ation & Speed

• Total (ality for

E8cellence

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Overvie4 o! Or%anisation

IndiaGs lar'est po.er co)pany2 NTPC .as set (p in ===G ran/in' of the 7orldGs i''est co)panies0

The total installed capacity of the co)pany is @=


16/96

as fresh iss(e and :0>:F as offer for sale y 1o-ern)ent of India0 NTPC th(s eca)ea listed co)pany in No-e)er >== .ith the 'o-ern)ent holdin' D0:F of the e*(ityshare capital0 The rest is held y Instit(tional In-estors and the P(lic0 The iss(e .as areso(ndin' s(ccess0 NTPC is a)on' the lar'est fi-e co)panies in India in ter)s of

)ar/et capitalisation0

At NTPC2 People before Plant Load Factor is the )antra that '(ides all HR related policies0 NTPC has een a.arded No0:== people at NTPC0

Co)petence (ildin'2 Co))it)ent (ildin'2 C(lt(re (ildin' and Syste)s (ildin'are the fo(r (ildin' loc/s on .hich o(r HR syste)s are ased0

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Our HR 7ision

FTo enable our people to be a !amily o! committed 4orld class pro!essionals6F

Recruitment

7e elie-e in the philosophy of 1ro. yo(r o.n ti)er0 O(r E8ec(ti-e Trainee sche)e .asintrod(ced in .ee/s of f(lly paid ind(ctiontrainin'0

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Career Advancement = Opportunities

7e ha-e a .ell estalished talent )ana'e)ent syste) in place2 to ens(re that .e deli-er on o(r pro)ise of )eanin'f(l 'ro.th and rele-ant challen'es for o(r e)ployees0 O(r talent)ana'e)ent syste) co)prises PEROR!ANCE !ANA1E!ENT2 CAREER PATHS and

LEA,ERSHIP ,E;ELOP!ENT

Re4ards = Reco%nitions

7e ha-e2 fro) inception2 created a c(lt(re of re.ards and reco'nitions thro('h celeration of-ario(s achie-e)ents and e-ents and reco'nisin' the contri(tions ehind s(ch s(ccess0

.nnovate2 Create2 Compete

7e ha-e introd(ced n()ero(s initiati-es .hich see/ to enhance the creati-ity2 inno-ation2f(nctional aptit(de and tea).or/ of o(r e)ployees0 These initiati-es incl(de National OpenCo)petition for E8ec(ti-e Talent 5NOCET62 Professional Circles2 (ality Circles2 $(siness!inds and !edha Pratiyo'ita 5a *(i9 for o(r e)ployees60 A )ana'e)ent jo(rnal called“Hori9on% is p(lished *(arterly to enale the e)ployees to share their ideas and e8periencesacross the or'anisation0

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Guality o! >or5*9i!e

NTPC is pro(d of its syste)s for pro-idin' a 'ood *(ality of .or/4life for its e)ployees0 Inaddition to pro-idin' ea(tif(l and safe .or/ places2 NTPC enco(ra'es a c(lt(re of )(t(alrespect and tr(st a)on'st peers2 s(periors and s(ordinates0

A.ay fro) hectic city life2 NTPC to.nships pro-ide an en-iron)ent of serenity2 nat(ral ea(tyand close co))(nity li-in'0 N()ero(s .elfare and recreation facilities incl(din' schools2hospitals and cl(s are pro-ided at the to.nships to enhance *(ality of life & the .ell ein' ofe)ployees and their fa)ilies0 An entire ran'e of enefits2 fro) child care lea-e to postretire)ent )edical enefits are e8tended to e)ployees to )eet any e8i'ency that )ay arise in a

persons life0

3no4led%e "ana%ement in NTPC

To )eet o(r (lti)ate ojecti-e of eco)in' a learnin' or'anisation2 an inte'rated no.led'e!ana'e)ent Syste) has een de-eloped2 .hich facilitates tacit /no.led'e in the for) oflearnin' and e8periences of e)ployees to e capt(red and s())ari9ed for f(t(re reference0

Trainin% = $evelopment

NTPC s(scries to the elief that efficiency2 effecti-eness and s(ccess of the or'anisation2depends lar'ely on the s/ills2 ailities and co))it)ent of the e)ployees .ho constit(te the)ost i)portant asset of the or'anisation0

O(r Trainin' Policy en-isa'es a )ini)() of B )an days of trainin' per e)ployee per year0 7eha-e de-eloped o(r o.n co)prehensi-e trainin' infrastr(ct(re0

Education Up*%radation Schemes

To )eet the acade)ic aspirations of e)ployees and )atch the) .ith the needs of theor'anisation2 NTPC has tie4(ps .ith instit(tes of rep(te li/e !,I2 1(r'aon IIT ,elhi $ITSPilani2 etc0 NTPC sponsors fi8ed si9e atches of e)ployees .ho are ind(cted into these co(rses

ased on their perfor)ance ratin' in the co)pany and their perfor)ance in the entrance e8a)cond(cted y the respecti-e instit(te0 +nli/e other st(dy lea-e and saaticals2 e)ployees(nder'oin' these co(rses do not fore'o their salary or 'ro.th d(rin' the d(ration of the co(rse0

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See5in% eedbac5

7e acti-ely see/ and enco(ra'e e)ployee feedac/ to ens(re that o(r HR inter-entions and

practicesre)ain rele-ant and )eanin'f(l0 7e re'(larly cond(ct E)ployee Satisfaction andOr'anisational Cli)ate S(r-eys0

A4ards

7e deri-e i))ense satisfaction fro) the a.ards .e recei-e and the res(ltin' reco'nition they esto.0 The a.ards are /ey indicators and )ilestones on o(r HR jo(rney2 and reinforce o(r HR philosophy and practices0 NTPC has een a.arded No0


21/96

Re%ional Spread o! -eneratin% acilities

RE-.ON COA9 -AS TOTA9

Northern B2:>: >2@ D2@B

>estern ?2@?= D@ B2?:@

Southern @2?== @:= @2D:=

Eastern B2== 4 B2==

J7s D> 2?

Total >:2=D :2D: @2===

>0 ora Chhattis'arh >22===

B0 ahal'aon $ihar >2@=

21

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22/96

0 NCTPP2 ,adri +ttar Pradesh


23/96

B0 aridaad Haryana @=

Total 02?::

-as #ased Joint 7entures/

COA9 #ASE$ &O4nedby J7s, STATE CO"".SS.ONE$CAPAC.T8


24/96

international standards0 The PL has increased fro) B?0?F in


25/96

>==:4=?

D0D<

>==4=:


26/96

Unchahar &+'( ">,

The ero9e 1andhi +nchahar Po.er Station .as ta/en o-er y NTPC .herey thecash strapped +PSE$ .as resc(ed y the t(rnaro(nd e8pertise of NTPC0

The re)ar/ale speed and e8tent of the t(rnaro(nd achie-ed can e seen in the tale0

Talcher &+B( ">,

An e-en )ore challen'in' t(rnaro(nd story .as ein' scripted at the OSE$s old po.er plant at Talcher0 Ta/en o-er in #(ne


27/96

Tanda &++( ">,

Tanda Ther)al Po.er Station .as ta/en o-er y NTPC on the ===0ThePL of the po.er station i)pro-ed fro) >


28/96

con-entional so(rces of ener'y to ens(re lon' r(n co)petiti-eness and )iti'ate f(elris/s0

Port!olio o! Rene4able Po4er

NTPC has also for)(lated its (siness plan of capacity addition of ao(t A#9E ENER-8 SOURCES CAPAC.T8

ind ener%y arms ?:= !7

>0 Small Hydro ProIect @== !7

@0 Solar P7 Po4er ProIect : !7

0 Solar Thermal


29/96

Shareholdin% Pattern

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Human Resource $evelopment

Po4erin% .ndia;s -ro4th/ Throu%h people

NTPC eli-es in achie-in' or'ani9ational e8cellence thro('h H()an reso(rces andfollo.s “People irst% approach to le-era'e the potential of its >@2:== e)ployees to

f(lfill its (siness plans0 H()an reso(rces f(nction has for)(lated an inte'rated HR

strate'y .hich rests on fo(r (ildin' loc/s of HR -i90 co)petence (ildin'2

co))it)ent (ildin'2 c(lt(re (ildin' and syste)s (ildin'0 All HR initiati-es are

(nder ta/en .ithin this road fra)e.or/ to act(ali9e the HR -ision of enalin' the

e)ployees to e a fa)ily of co))itted .orld class professionals )a/in' NTPC a

learnin' or'ani9ation0

To ind(ct talent and 'roo) the) into a dedicated cadre of po.er professionals

“E8ec(ti-e trainee% sche)e .as introd(ced in the year


31/96

e-ery year in .itch tea)s of e8ec(ti-es co)pete ann(ally thro('h oral and .ritten

presentation on a topical the)e0

Si)ilarly Professional Circles% ha-e een for)ed depart)ent4.ise .here E8ec(ti-es

of the depart)ent )eet e-ery fortni'ht to share their no.led'e and e8periences anddisc(ss topical iss(es0 In order to tap the latent a)on' non e8ec(ti-e and )a/e (se of

their potential for creati-ity and inno-ation2 (ality Circle ha-e een set (p in -ario(s

(nitsMoffices in NTPC0 $esides a )ana'e)ent jo(rnal called “Hori9on% is p(lished

*(arterly to enale e)ployees to share their ideas and e8periences across the

or'ani9ation0

,e)onstratin' its hi'h concern for people2 NTPC has de-eloped stron' e)ployee

.elfare2 health & .ell4ein' and social sec(rity syste) leadin' to hi'h le-el of

co))it)ent0 NTPC offers est *(ality Jof4life thro('h ea(tif(l to.nships .ith all

a)enities s(ch as ed(cational2 )edical and recreational opport(nities for e)ployees

and their fa)ily )e)ers0 The )oti-ation to perfor) and e8cel is f(rther enhanced

thro('h a co)prehensi-e NTPC Re.ards and Reco'nition syste)0

In orderto instit(tionali9e a stron' C(lt(re ased on ;al(es a n()er of initiati-es are

ta/en to act(ali9e the -ision and core -al(es 5$CO!IT6 across the co)pany0 A c(lt(re

of celeratin' achie-e)ents and a stron' foc(s on perfor)ance are a .ay of life in

NTPC0

NTPC has instit(tionali9ed “,e-elop)ent Centers% in the co)pany to syste)atically

dia'nose the c(rrent and potential co)petency re*(ire)ents of the e)ployees .ith the

ojecti-e of enhancin' their de-elop)ent in a planned )anner0 These centers 'i-e a

'ood insi'ht to the e)ployees ao(t their stren'ths and .ea/ness2 the 'aps in their

inno-ate people )ana'e)ent practices there is a hi'h le-el of pride and co))it)ent

a)on'st e)ployees as reflected in the -ario(s e8ternal s(r-eys incl(din' “1reat

Places to .or/ for in India% in .hich NTPC .as rated third 1reat Place to .or/ for in

the co(ntry in >==:0

:KSKOR THE CO"PAN8

:%s%#apanese ter) for or'ani9ation neatness2 cleanliness2 standardi9ation2 and

discipline0 All these .ords start .ith the letterGs .hich are3


32/96

:0 Shits(/e 4 stand for ,iscipline

These all .ords are fro) #apanese lan'(a'e stands for the steps ta/en for ens(rin'

proper or'ani9ation neatness2 cleanliness2 standardi9ation and discipline in

co)panyGs ho(se/eepin' and .or/ place )ana'e)ent practices0

E)ployeesde-elop)ent center of NTPC at ahal'aon plays a -ital role in the

de-elop)ent of H()an Reso(rce of the or'ani9ation0 or the p(rpose of H()an

de-elop)ent2 a trainin' Instit(te has een de-elop)ent for i)partin' self

de-elop)ent pro'ra)s and i)pro-in' professional s/ill of the e)ployees0

s(''estion sche)es2 (ality Circle and professional Circle ha-e een for)ed in

)ost of the depart)ents to stri-e for all ro(nd de-elop)ent0 Its role is eco)in'

)ore i)portant in the contest of challen'es e)er'in' in the co)petiti-e

en-iron)ent of the po.er ind(stry0re'(lar trainin' pro'ra))e are cond(cted at

e)ployees de-elop)ent center for i)pro-e)ent in /no.led'e and de-elop)ent of

s/ill2 eha-ior and attit(de of the e)ployee all le-els0 And also it .or/s for the

.elfare of the e)ployees in deferent re'ions for there etter)ent and career

'ro.th0 $y pro-idin' a peacef(l and 'ood .or/ c(lt(re it i)pro-es the .or/in'

aility of there e)ployees of deferent depart)ent0 And also it or'ani9es c(lt(ral

pro'ra)))es festi-als2 fare.ell f(nction to entertain thee)ployees and to )a/e

etter i)pration of co)pany a)on' the)0

A4ards Earned by NTPC 9td 5ahal%aon

A tea) of fo(r e)ployees fro) NTPC ahal'aon project has een presented the

“Pri)e !inisterGs Pad)a $h(shan A.ard% for the year


33/96

>==?0 ahal'aon projects of NTPC Li)ited ha-e een .on sil-er 1reentech Safety

A.ard for o(tstandin' achie-e)ent in the field of safety and en-iron)ent

)ana'e)ent on


34/96

7= to 7> J +ns/illed .or/ers

7@ to 7? J Se)i S/illed 7or/ers

7B to 7D J S/illed 7or/ers

S(per-isor Cate'ory3

S< J S(per-isors #(nior

S> J S(per-isors 1rade <

S@ J S(per-isors 1rade >

S J Senior S(per-isors

Employment 9evel/*

A, .nduction 9evel/

Cate'ory 1rade7or/)an 4 +ns/illed 'ro(p 7= S/illed 'ro(p 7@S(per-isors S<E8ec(ti-es EA

#, Promotion/Cate'ory 1radeE8ec(ti-e E> < "ear EA2 E@2 E @ "ears E:2 E? "earsS(per-isors All Cate'ories @

years S

years

7or/)an 7= :M

years 7 to 7


35/96

• Pension and Pro-ident f(nd

• Corporate Social Responsiility5CSR6

• P(lic Relation5PR6

• E)ployees $enefits Section5E$6

• People Soft HR!S

• H()an reso(rce ,e-elop)ent5HR,6

• E)ployees 7elfare Section5E76

• Perfor)ance )ana'e)ent syste)5P!S6

• E)ployees ,e-elop)ent Center5E,C6

• E)ployees RelationMInd(strial Relation5ERMIR6

• Rajhasa Hindi

• La.

These are so)e s( section .ith .ho) H0R0, .or/s .ell at NTPC2/ahal'aon to achi-e his 'oal .ith a -ision4“To Enale O(r People To $e A a)ily of Co))itted 7orld Class

Professionals !a/in' NTPC Ltd A Learnin' Or'ani9ation0%

Employees Services Section&ES, The main !unction areas o! this section are/

Educational .nstitution &li5e School,

35


36/96

There are three schools are estalished y NTPC in the to.nship area for the

childs

Of there e)ployees0 +nder this al() s() a)o(nt is ein' paid y the NTPC for

the

These three )ajor schools in to.nship are34

ST6 JOSEPH;S SCHOO9 &)'(( TO )0(( CH.9$REN, Estalished in ==: it .as declared est school of NTPC6

$A7 PU#9.C SCHOO9

Estalished in

+p to Class th 5C$SE $oard6

Co))erce Strea)

3EN$R.8A 7.$8A9A8 Estalished in ho(rs sec(rity ser-ice is there in to.nship0

Social = National Celebration

36


37/96

+nder this2 section has to arran'e all the thin's to celerate the social & national

f(nctions li/e Rep(lic ,ay2 Independence ,ay and )ore other festi-als0 It is the

responsiility of section to infor) & celerate the c(lt(ral pro'ra))es occasionally

Accommodation

+nder this head the .or/ area is to distri(te *(arter to the e)ployees of NTPC Ltd

for there residential p(rposes0 In this re'ard they facilitate the e)ployees y

acco))odation facility on the asis of there 'radeMdesi'nation0

Transits camps"ansarover

Transit ca)psM)anasaro-er are f(nction celeration hall facilitate to the e)ployees0

E)ployees )ay (se these halls for there celerations of any f(nction li/e )arria'e2

irthday party2 )(ndance etc0

7.P 7isits

+nder this if there is any ;IP -isit in the plant or at the to.nship then all the

arran'e)ents of their stayin'2 lod'in' and transportin' facilities is ein' done in a

proper )anner0

O!!ice Administration

In office ad)inistration all the e)ployees .ho are .or/in' in the office pre)ises the

sho(ld 'ate facilitate y proper n()er of chair & tale 2 thin's .hich are needed at

.or/ area0

O!!ice Entitlements

In office entitle)ents the e)ployee sho(ld .ell infor)ed that .here they ha-e to sit or they sho(ld e 'i-en cha)ers0 !ore other office related .or/s .hich affects the day

today .or/s of the e)ployees .ho are .or/in' in the office pre)ises0

Pension = provident unds &P,

37


38/96

LNTPC 9T$6 SE9 CONTR.#UTOR8

SUPERANNUAT.ON #ENE.T SCHE"E;

5!ana'ed y NTPC Ltd0 Self Contri(tory S(perann(ation $enefit Tr(st6

O#JECT.7ES/*

In order to )a/e care of post care of post retire)ent needs and contin'enciesof death

or per)anent disale)ent .hile in ser-ice of the corporation a2 self contri(tory

s(perann(ation enefit 5pension6 Sche)eG has een introd(ced0

The sche)e is called “NTPC Ltd0 Self Contri(tory S(perann(ation $enefit

5pension6Sche)e0%

A$"..N.STRAT.ON O THE SCHE"E/*

The Sche)e .ill e ad)inistered y a Tr(st constit(ted for the p(rpose and na)ed as

Ltd0 Self4contri(tory S(perann(ation $enefit 5pension6 Tr(stG0

EECT.7E $ATE34

Sche)e shall e dee)ed to ha-e een introd(ced 70e0f0


39/96

E"P9O8EES PRO7.$E$ UN$ RU9ES

NA"E O THE UN$

The f(nd shall e called “NTPC Ltd E)ployeeGs pro-ident (nds “Ne. ,elhi0

$E.N.T.ONS/

I0 The Co)panyG !eans the National Ther)al Po.er Corporation Li)itedII0 G(ndG )eans the National Ther)al Po.er corporation Li)ited E)ployeeGs

pro-ident f(ndIII0 $oardG )eans the oard of Tr(steesI;0 Tr(steeG )eans a )e)er of the $oard of tr(stee

;0 Chair)an )eans the Chair)an of the oard of Tr(stees;I0 secretaryG )eans the secretary of the $oard of Tr(stees;II0 !e)erG )eans a !e)er of the f(nds

• contin(o(s Ser-ice )eans (ninterr(pted ser-ice (nder the co)pany

and incl(des ser-ice .hich is interr(pted y sic/ness2 accident2

a(thori9ed lea-e2 stri/e .hich is not ille'al2 or cessation of .or/ not

d(e to the e)ployeeGs fa(lt

;iii0 $asic 7a'es )eans all e)ol()ents .hich are earned y an e)ployee .hile on

d(ty or on lea-e .ith .a'es in accordance .ith the ter)s of the contract ofe)ploy)ent and .hich are paid or payale in cash to hi) does not incl(de J

• The case -al(e of any food concession

• Any dearness allo.ance 5that is to .ay2 all cash pay)ents y .hate-er

na)e called paid to an e)ployee on acco(nt of a rise in the cost of

li-in'62 ho(se rent allo.ance2 o-erti)e allo.ance2 on(s

co))(nication or any other si)ilar allo.ance payale to the e)ployee

in respect of his e)ploy)ent or of .or/ done in s(ch e)ploy)ent

RU9ES AN$ RE-U9AT.ONS O E"P9O8EES;

-RATU.T8 UN$;

$E..T.ONS/

In these R(les and Re'(lation (nless there is anythin' rep('nant to

the s(ject or conte8t3

a0 “$oard of Tr(stees% )eans the $oard consistin' of all the

Tr(stees of the (nds0

39


40/96

0 “$eneficiary% )eans an e)ployee entitled to 'rat(ity in

accordance .ith the pro-isions of these R(les0c0 “Co))issioner% )eans Co))issioner of Inco)e Ta80d0 “E)ployee% )eans any person 5other than an apprentice6

e)ployed on .a'es in the co)pany irrespecti-e of the rate ofhis pay and stat(s2 (t does not incl(de an e)ployee of State2

Central 1o-t0 or ind(strial concerns .or/in' .ith the co)pany

on forei'n ser-ice ter)s2e0 “The $oard of ,irectors% )eans the $oard of ,irectors for the

ti)e ein' of National Ther)al Po.er Corporation Li)ited

and shall incl(de any co))ittee of the $oard of ,irectors to

.hich the $oard of ,irectors has dele'ated or )ay dele'ate its

po.ers in this respect0f0 “The Co)pany% )eans National Ther)al Po.er Corporation

Li)ited0'0 “The (nd% )eans the NTPC E)ployees 1rat(ity (nd0h0 “R(les% )eans the R(les and Re'(lations of NTPC E)ployeesG

1rat(ity (nds as contained in this Sched(le0i0 “Secretary% )eans the Secretary of the $oard0

j0 “Tr(stees% )ean the Tr(stees hereof for the ti)e ein' of the

(nd is estalished0

/0 “7a'es% )eans all e)ol()ents 7hich are earned y ane)ployee .hile on d(ty or on lea-e in accordance .ith the

ter)s and conditions of his e)ploy)ent and dearness

allo.ance (t does not incl(de any on(s2 co))ission2 ho(se

rent allo.ance2 o-erti)e .a'es and any other allo.ance0

Corporate Social Responsibility&CSR,

$E.N.T.ON/*

CSR is the concept that an that an enterprise is acco(ntale for its i)pact on all

rele-ant sta/eholders0 It is the contin(in' co))it)ent y (siness to eha-e

fairly and responsily and contri(te to econo)ic de-elop)ent .hile i)pro-in'

the *(ality of life of the .or/ force and their fa)ilies as .ell as of the local

co))(nity and society at lar'e0 CSR is a ter) descriin' a co)panyGs oli'ation to e acco(ntale to all of its

sta/eholders in all its operations and acti-ities0 Socially responsile co)panies

consider the f(ll scope of their i)pact on co))(nities and the en-iron)ent

40


41/96

.hen )a/in' decisions2 alancin' the needs of sta/eholders .ith their need to

)a/e a profit0 CSR is concerned .ith treatin' the sta/eholders of the fir) ethically or in a

socially responsile )anner0 Sta/eholders e8ist oth .ithin a fir) and o(tside0

Conse*(ently2 eha-in' socially responsily .ill increase the h()an

de-elop)ent of sta/eholders oth .ithin and o(tside the corporation0 e8ceeds the ethical2 le'al2 co))ercial and p(lic e8pectations that society has

of (siness0 CSR is seen y leadership co)panies as )ore than a collection of

discrete practices or occasional 'est(res2 or initiati-es )oti-ated y )ar/etin'2

p(lic relations or other (siness enefits0 Rather2 it is -ie.ed as a

co)prehensi-e set of policies2 practices and pro'ra))ed that are inte'rated

thro('ho(t (siness operations2 and decision4)a/in' processes that are

s(pported and re.arded y top )ana'e)ent0%

THE SOC.A9 CO"".T."ENT

NTPC elie-es in 'ro.th .ith a h()an face2 and p(rs(in' people4centered

de-elop)ent0 NTPC is a socially co))itted or'ani9ation and a socially responsile

corporate citi9en0 It attaches 'reat i)portance to dischar'in' its o-erall social

responsiilities to the co))(nity and the society at lar'e .here its projects and

stations are located0 In this re'ard Resettle)ent and Rehailitation 5R&R6 pro'ra)

eco)es an area of sharp foc(s2 a pro'ra) that addresses people affected directly or

indirectly in the .a/e of the projects (nderta/en y NTPC0

THE P.ONEER

Sensiti-e to the social iss(es since its inception2 the or'ani9ation na)ed for the

facilities to e 'i-en to the land o(sters in ==@2 NTPCR&R policy has een re-ised in #(ne >==:0 The

policy has een arri-ed at after intense cons(ltation .ith sta/eholders0

The or'ani9ation .as the first p(lic sector +nderta/in' 5PS+62and in that .ay the

pioneer2 in ha-in' s(ch a policy in


42/96

THE CO"PREHENS.7E PO9.C8 RA"E >OR3

The R&R policy ai)s at i)pro-in' the o-erall econo)ic stat(s of project affected

persons0 This is achie-ed y pro-idin' opport(nities in the fields of s(stainale

inco)e2 health2 Ed(cation2 sanitation2 co))(nication and other s(ch areas0Co))(nity de-elop)ent acti-ities are carried o(t in participati-e )anner0 Each

pro'ra) is ased on the specific local re*(ire)ent and '(ided y the e8tensi-e Socio

Econo)ic S(r-eys 5SES60 This helps )eet the ojecti-e of ens(rin' that the project

affected persons 5PAPs6 i)pro-e or at least re'ain their pre-io(s standard of li-in'0

Efforts are )ade to adopt a holistic approach to co))(nity de-elop)ent0

Thr(st is also 'i-en on participation and cons(ltation of sta/eholders and settin' (p of

instit(tional )echanis)s li/e p(lic infor)ation center 5PIC62 -illa'e ,e-elop)entAd-isory Co))ittee 5;,AC6 etc0

The PAPs are syste)atically cate'ori9ed on an indi-id(al asis2 therey rin'in' into

its fold ho)estead o(sters2 a'ric(lt(ral land o.ners2 a'ric(lt(ral and nona'ric(lt(ral

lao(rers trialGs occ(piers c(lti-atin' forest land etc0 the resettle)ent and

rehailitation pro'ra) is )etic(lo(sly .or/ed o(t for each PAP0 The R&R policy

options and entitle)ents incl(de3

Resettlement

de-eloped alternate free ho(se plot in resettle)ent colony .ith necessary

infrastr(ct(re facilities or pro-isions for self resettle)ent0

ree transport arran'e)ent for elon'in' and re(sale )aterial or s(itale

transport 'rant0

Infrastr(ct(re to e pro-ided incl(des pri)ary school2 dispensary2 panchayat

'har2 drin/in' .ater .ellM hand p()ps 7$! roads2 draina'e2 s(lah

sa(chalaya etc0

S(itale Resettle)ent 1rant etc0

Rehabilitation

“Land for land% on a .illin' (yer .illin' sellerG asis0 Other rehailitation option ased on need and re*(ire)ent0

Capacity Addition Pro'ra))es S(itale Rehailitation 1rants2 S(sistance Allo.ance etc0

42


43/96

Other inno-ati-e )eas(res li/e incenti-i9in' p(rchase of land y the landless

etc0

Additional Econo)ic Opport(nities as per need and re*(ire)ent0

EMTENS.7E SUR7E8S AN$ OR"U9AT.ON OREHA#.9.TAT.ON ACT.ON P9AN &RAP,

The rehailitation plans rest on the so(nd fo(ndation of Socio econo)ic s(r-eys

5SES60 Independent and rep(ted professional instit(tes cond(cts these s(r-eys0

S(r-eys help assess the infor)ation on each PAP and chal/ o(t the Rehailitation

Action plan 5RAP60 RAPs are prepared for ne. e8pansion and 'reen field projects0

The plans are finali9ed in a cons(ltati-e )anner .ith the PAPs and the State

ad)inistration and soon they translate into -iale projects0 The plans pri)arily ai) atresettlin' PAPs in resettle)ent colonies2 pro-idin' then infrastr(ct(re facilities and

also .ay and )eans of rehailitation0

The rehailitation process is att(ned to the local conditions and the needs of the

people0 acilitation for land for Land on a .illin' (yer .illin' seller asisG of the

)ain foc(s for rehailitation0 The PAPs are enco(ra'ed to e partners in the

i)ple)entation of the project0 7ith an eye on lon'4ter) de-elop)ent2 -ocational

trainin' has een (ilt into the rehailitation process0 The plans are i)ple)ented

.ithin a definite ti)e fra)e and a specified (d'et0

There is sharp foc(s on all ro(nd socio econo)ic de-elop)ent of the co))(nity2

.hich is .hy the efforts do not stop at the indi-id(al or fa)ily le-el redressal (t ta/e

a holistic approach0 I)pro-in' the roads2 health care2 ed(cation2 -ocational trainin'2

infrastr(ct(re de-elop)ent and sports are )ajor acti-ities0 Apart fro) that -ario(s

.elfare and c(lt(ral acti-ities are also ta/en (p0

Remedial Action PlanSo)e projectsMStations of NTPC .ere already f(lly or s(stantially de-eloped y the

ti)e the


44/96

These ReAPs .ere ti)e o(nd .ith a specified (d'et0 All the ReAPs ha-e een

co)pleted and are closed as on date0

7illa%e $evelopment Advisory committee &7$AC,

;,ACs facilitate finali9ation and i)ple)entation of RAPs in a participati-e )anner0

The representati-es of PAPs 1ra) pradhan2 Panchayat representati-e2 $loc/s

de-elop)ent officer2 other representati-es of State 1o-ern)ent NTPC and

N1OsMC$Os2 constit(te it and )eet re'(larly since the for)(lation of RAP till

co)pletion and closer of RAPs at respecti-e projects0

CSR 7.S.ON

$e a socially responsile corporate entity .ith thr(st on en-iron)ent protection ash (tili9ation2 co))(nity de-elop)ent & ener'y Conser-atio0

NTPC*The Trendsetter in CSR

• CSR $(d'et 4=0:F of profit J Appro8i)ately croresMyear 4 one of the hi'hest

in Indian Corporate sector

• Co)prehensi-e Corporate CSR Policy appreciated y 7orld $an/

• Corporate initiati-es incl(de NTPC o(ndationG

• !a8i)ise Ash +tili9ation44444444444!illion !T 5o-er @:F6

• Tree Plantation 4 O NTPC 3AHA9-AON

• TOTAL PRO#ECT AECTE, ;ILLA1ES J ?? 5@B IN $HA1ALP+R & >D

IN 1O,,A6

• TOTAL LAN, AC+IRE, J @@:D0D ACRES

•TOTAL LAN,O+STEES J >?0

• E!PLO"!ENT PRO;I,E, J @==0

• SHOPS ALLOTE, TO PAPs IN O+R TO7NSHIP 4:

CO""UN.T8 $E7E9OP"ENT >OR3S $ONE #8

3AHA9-AON

R&R EPEN,IT+RE RO! == CO!ES TO RS0 0:@ CRORES0

44


45/96

IN THE INANCIAL "EAR >==?4=B AN EPEN,IT+RE O Rs0


46/96

CON,+CTE, !E,ICAL CA!P IN ,E;1HAR OR


47/96

of the or'ani9ation0 or the p(rpose of sol-in' s(ch prole)2 p(lic relation ca)e into

e8istence0

NTPC Ltd is the first a)on'st all p(lic sector (nderta/in' to a' an ISO D=====

accreditation for its corporate co))(nication depart)ent0 ItGs a listed or'ani9ation.ith )ore than 0: Lac/s sta/e holders & hence increases the responsiility of PR

professional )anifold0 or the p(rpose2 NTPC Ltd has constr(cted a s.ift2 ro(st and

s(stainale co))(nication )odel0

PR obIectives o! NTPC 9td

To act as nodal point for collection and disse)ination of infor)ation .ith

re'ard to the co)panyGs policies2 acti-ities2 achie-e)ents and f(t(re plan0

To disse)ination infor)ation re'ardin' or'ani9ational iss(e thro('h re'(lar and

contin(o(s interaction .ith the print and electronic )edia0 To .or/ as a stron' an d reliale lin/ et.een the co)pany and its sta/e holders

oth internal and e8ternal0 To pro-ide feedac/ infor)ation to the )ana'e)ent0

To for)(late ad-ertisin' strate'ies to f(lfill the e)er'in' needs0

To or'ani9e e8hiition2 displays etc to hi'hli'ht the or'ani9ation to ens(re

)a8i)() PR )ilea

Public relation department UNCT.ON at 3hSTPP

Press co-era'e of NTPC Ltd in local le-el as .ell as at national le-el0

P(lication of NTPC Ltd jo(rnals 5deepti4darpan6

Cond(ctin' NTPC Ltd 'eet0

P(lication of -ideo fil) 9haro/ha0

7ision o! PR department


48/96

#oinin' for)alities 5Ne. joinin' as .ell as transfer in6

In this head a ne. jinee .ill ha-e a 'et to'ether .ith all the e)ployees .ho are

.or/in' there for past0!eans to 'i-e introd(ction ao(t the .or/in' style and

introd(ctory infor)ation ao(t the e)ployees or officers0 In this .hen there is a

lar'e n()er joinin' at the one ti)e then this section )ay arran'e an ind(ction

pro'ra) for all of the)0 Separation of e)ployees 5Retire)ent2 Transfer or death6

At the ti)e of retire)ent2 transfer of the e)ployees to celerate fair .ell to

the) a f(nction is )ay e arran'ed y the section in this all the )aintenance is

ein' handled y the depart)ent of enefit0 Pro)otion 5 ,PC & RPC 6

To facilitate the e)ployee y 'i-in' the) pro)otion is co)es (nder this

section0 Local recr(it)ent of points )en2 loco dri-ers etc0

+nder this the need o lo.er office .or/ peon is to e f(lfilled y recr(itin'

local persons not only for office (t also for dri-ers of -ehicles in loco are also

selected0 LTC5lea-e2 children ed(cation2 rei)(rse)ent6

7ith a -ie. to assist e)ployees in partly )eetin' the een e8pendit(re inc(rred

y the) to.ards ed(cation of their school 'oin' children st(dyin' in class I to

8ii2 it has een decided to allo. rei)(rse)ent of e8pendit(re on Children

Ed(cation to the e)ployees0 Rei)(rse)ent of ChildrenGs Ed(cation

E8pendit(re inc(rred to.ards T(ition ees3 5Class I to 8ii 6 The sche)e of Rei)(rse)ent of Con-eyance E8pendit(re is introd(ced for

those e)ployees in 7or/)en and S(per-isory cate'ories .ho are re*(ired to

)aintain their o.n ScooterM!otorcycleM!oped for dischar'e of their official

d(ties0 5Scope e8tended to all .or/)en ;ide In these R(les2 (nless there is anythin' rep('nant in the s(ject or conte8t3

a6 “The Corporation% )eans the NTPC Ltd0

6 “$oard% )eans the $oard of ,irections of the Corporation0c6 “!ana'e)ent% )eans the $oard of ,irections2 the Chair)an and

!ana'in' ,irector or any other Officer of the Corporation a(thori9ed to

act on their ehalf0d6 “Co)petent A(thority% .ith reference to the e8ercise of any po.er (nder

these r(les )eans the officer or A(rhority to .ho) s(ch po.ers are

dele'ated either in 'eneral or in partic(lar e6 “e)ployee% )eans a person appointed to a position in the Corporation

and .ill incl(de a proationer0

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f6 “Re'(lar E)ployee% )eans an e)ployee .ho has en'a'ed in a -acancy

on the re'(lar estalish)ent of the Corporation and has een declared in

.ritin' to ha-e satisfactorily co)pleted the portion period in one or other

post0

'6 “proationer% )eans an e)ployee .ho has een e)ployed .ith a -ie. to

ein' considered for appoint)ent on the re'(lar estalish)ent of the

Corporation0h6 “Te)porary E)ployee% )eans an e)ployee .ho has een en'a'ed on a

te)porary asis for a specific period or for .or/ .hich is of an

essentially te)porary nat(re li/ely to e co)pleted .ithin a stip(lated

period0i6 “ApprenticeMTrainee% is a learner .ho is paid a stipend d(rin' the period

of his apprenticeship trainin'0 Social )eas(res 5NTPC Ltd Ed(cation death relief sche)e2 PR!S2 ,RS6

In case of death of co-ered e)ployee of NTPC2 ca(sed y accident as at

:0< the no)inees5s6 as declared y the e)ployee for the p(rpose of

co)pensation payale (nder 1ro(p Ins(rance Sche)e2 .ill e paid a

co)pensation y the Ins(red2 .hich .ill e := )onthsG pay 5i0e0 $asic

pay and ,earness Allo.ance recei-ed .ith reference to position as on


50/96

• Co))it)ent and o.nership y the Senior !ana'e)ent of

the (nit0

• !ana'in' not only the .ay of f(nctionin' (t also in the

attit(desM)ind set of all the sta/e holders0

• Necessary infrastr(ct(re

• Ade*(ate )anpo.er People Related Iss(es are at the core &

Chan'e )ana'e)ent is )ost critical

Effecti-e co))(nication .ith all is the hard core of chan'e )ana'e)ent0

The ojecti-es of chan'e )ana'e)ent are4

• Red(ce (ser resistance to chan'e

• Allay apprehensions ao(t the ne. syste)

• a)iliari9e people .ith PSHR!S

• Hi'hli'ht its ad-anta'es4 indi-id(alMor'ani9ation

• E8plain its li)itationsMpractical diffic(lties in its (se2 and

• Ass(re contin(ed s(pport0

HU"AN RESOURCES $E7E9OP"ENT

NTPCGs inte'rated H()an Reso(rces ,e-elop)ent has )any interactin' and

responsi-e s(4 syste)2 .hich ha-e een de-ised as instr()ents for oth

e-al(ati-e and de-elop)ent ojecti-es of the e)ployees0 This helps in selectin'

and retainin' the est technical and )ana'erial talents0

NTPC has a co)prehensi-e in4 ho(se trainin' infrastr(ct(re that co-ers the needs

of all cadres and f(nctions0 The po.er !ana'e)ent Instit(te 5P!I6 of NTPC

pro-ide )ana'e)ent and technical trainin'2 co)ple)ented y f(ll Scope

si)(lators Trainin' facilities for Coal and 1as ased po.er station0

Ser-ices co-ered (nder H()an Reso(rces ,e-elop)ent & Trainin' incl(de the

follo.in'3

• ,esi'n of co)prehensi-e or'ani9ation str(ct(re

• Recr(it)ent ser-ices

• Ind(ction and )ana'e)ent de-elop)ent trainin'

• HR, policies and proced(res

• S/ill (p 'radation2 on4the4jo trainin'

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• Si)(lator trainin'

• C(sto)i9e trainin' pro'ra))es

• Re.ard & incenti-e

• Career ,e-elop)ent Syste)

• no.led'e !ana'e)ent Syste) for learnin' or'ani9ation

• ro) a or'ani9ation c(lt(re

• Recr(it)ent syste)

• I)ple)entation of strate'ies of HR

• Co)petency !od(le

• !anpo.er plannin'

• To rid'e the 'ap et.een HE, and other depart)ent of NTPC Ltd

• #o enlar'e)ent

• #o enrich)ent• Internal co))(nication

• Cond(ct HR a(dit in all section

• Co)petency (ildin' in all section

• Co)petency (ildin' in ne. areas )inin' & hydro

• ra)in' of indi-id(al de-elop)ent plans 5I,PS 6

• or A1!Gs2 1!Gs .ho had (nder'one leadership assess)ent and

de-elop)ent syste) 5CEA,S6 Center

• I)ple)entation of e)po.er)ent of re'ions en'ineerin' and contraction ofidentified of pac/a'es to e carried o(t y re'ions0

E"P9O8EES >E9ARE SECT.ON &E>,

The e)ployeesG .elfare section of h()an reso(rce depart)ent 5ahal'aon6 caters to

the social2 c(lt(ral and recreational needs of NTPC Ltd e)ployees and their )e)ers

in to.nship0

!ajor .or/ areas of the e)ployee .elfare section 5$odies6are3 NTPC Ltd E)ployees .elfare Association

NTPC Ltd Sports Cl(

Ladies Cl(

Cale T; Ser-ices

;i/ra)shila Cl(

Co4operati-e Societies

Plant Canteen

>el!are policy o! NTPC 9td Infrastr(ct(ral Assistance

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inancial Assistance or Non4rec(rrin' heads

O.n Sche)es Initiati-es

NTPC 9td Employees >el!are Association All e)ployees are its )e)er

Contri(tion Rs0=M4 per )onth

!atchin' 1rant

Constit(tion of E7A )ana'e)ent Co))itte

acilities/* Ala/hananda J Recreational Center

A)rapali J Co))(nity hall

Cale T; center

"aIor Activities Celeration of festi-als of festi-als 34 Holi2 Id2 ,i.ali2 ,(ssehra2 Chatt2

alip(ja2 Shi-ratri2 etc Anand !ela2 Ne. year

C(lt(ral pro'ra)s and indoor 'a)es

NTPC 9td Sports Council All e)ployees are its )e)er

Contri(tion Rs0=


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!ana'e)ent of schools J little lo.er & ;idya $ha.an

Ta/in' (p Social Responsiility

$al ha.an co4 c(rric(lar Acti-ities for children

7i5ramshila Club All E8ec(ti-es are its )e)er

Contri(tion Rs0:=M4 per )onth

!atchin' 1rant

Constit(tion of ;i/ra)shila Cl( !ana'e)ent co))ittee

"aIor Activities Or'ani9in' C(lt(ral pro'ra)

Ne. year party

Cl( Raisin' day

Ni'ht Cric/et To(rna)ent

!(sical Ni'htM (n 'a)es

,ance2 Son' Co)petition

(i9 paintin'2 ,epa.ali Contest

!aintainin' & (pdatin' Liarary

NTPC 9td SPORTS PRO"OT.ON #OAR$

&.R. .nter Re%ional Tournament,

Res()ed fro) >==: on.ards

Cric/et for yo(n' e)ployees 5(nder @= years6

NTPC Ltd Athletic )eet school children

NTPC Ltd cric/et to(rna)ent in eastern re'ion 5for school children6

Other Schemes To Stren%then >el!are .nitiatives )edha Pratiyo'itaME)ployee (i9

,ance2 ,ra)a co)petition

Theatre 7or/shop

Coachin' Classes for en'ineerin'M )edical

Co(nselin' Session for school

!a'ic Sho.s2 Children il)s2etc

Per!ormance mana%ement System &P"S,

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.NTRO$UCT.ON/

The syste) of Perfor)ance Appraisal for $oard le-el positions and of e8ec(ti-es t.o

le-els elo. the $oard le-el positions for Na-aratna and !ini Ranta Co)panies has

een re-ised y p(lic Sector Enterprises Selection $oard for ha-in' (nifor)ity in the

Appraisal Syste)0

NTPC has accordin'ly re-ie.ed the e8istin' Appraisal Syste) of senior

e8ec(ti-e le-els0 The re-ised perfor)ance !ana'e)ent Syste) ha-in'

co)ponents of perfor)ance Plannin'2 !onitorin'2 Re-ie.2 and

,e-elop)ent thro('h in-ol-e)ent of the Appraisee is ein' introd(ced0

O#JECT.7ES/ To acco)plish or'ani9ational 'oals thro('h a syste) of perfor)ance

assess)ent lin/ed to co)panyGs ojecti-es0 To facilitate f(lfill)ent of indi-id(al aspirations and pro)otion of

professional e8cellence0 Appraise and the Reportin' Officer for rin'in' ojecti-ity in

Perfor)ance Appraisal Syste)0 To e-al(ate the potential of the e8ec(ti-e to ass()e hi'her

responsiilities alon' the hierarchy0To in-ol-e the appraise thro('h -ario(s sta'es of perfor)ance

!ana'e)ent2 therey red(cin' the Perfor)ance 'aps0

EE$#AC3 3 Perfor)ance feedac/ is a delicate )atter and the Reportin' officer

sho(ld lead the perfor)ance disc(ssion to create a condition for

pro-idin' perfor)ance feedac/ in the est possile )anner0 The feedac/ sho(ld e foc(sed on the specific perfor)ance actions not

on the personality of the assessee0 Si)ilarly2 feedac/ sho(ld e a re'(lar

feat(re of perfor)ance re-ie. rather than reser-in' it for the end of the

perfor)ance year0 There fore re'(lar perfor)ance )onitorin' re-ie. and

feedac/ sho(ld e carried o(t d(rin' each half year0 The contin(o(s feedac/ ased on the facts 'athered 'athered d(rin' the

period .o(ld pro-ide ade*(ate opport(nity to the assessee to ta/e

correcti-e steps d(rin' the re)ainin' part of the perfor)ance period0

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eedac/ sho(ld e ai)ed )ore at i)pro-in' and de-elopin' the person

and sho(ld e pro-ided .ith s(fficient descripti-e .ay ased on data

collection in an non4h(rtin' )anner 0

$E7E9OP"ENTA9 NEE$S / The perfor)ance !ana'e)ent Syste) is a tool to e (tili9ed for identifyin'

the de-elop)ent needs of the appraisee0 The reportin' officer .hile

e-al(atin' perfor)ance2 Co)petencies2 ;al(es and Potential 7o(ld

specifically address the de-elop)ent needs in orders to o-erco)e the

co)petency 'aps in the appraise0

Employees $evelopment Center&E$C, Trainin' shall incl(de a trainin' pro'ra))e2 con-ention2 .or/shop2

sy)posi() or any other str(ct(red learnin' or de-elop)ental pro'ra))e2

ased on or'ani9ational needs andMor Trainin' Need Analysis0 NTPC Ltd since inception has een layin' e)phasis on Trainin' and

,e-elop)ent e)ployees .ith a -ie. to prod(cti-ely contri(tes to the

'ro.th and perfor)ance of the or'ani9ation0 or this p(rpose '(ideline and

syste) ha-e een iss(ed fro) ti)e to ti)e0 A need has een felt to consolidate and codify different practices that '(ide

the trainin' and de-elop)ent acti-ities .ith a -ie. to strea)line and

rationali9e these (nder trainin' f(nction0 A co)prehensi-e trainin' syste)2 co-erin' all aspects of trainin' and

de-elop)ent acti-ities has een e-ol-ed for (nifor) i)ple)entation across

the or'ani9ation0 The re-ised trainin' syste) ai)s to opti)ally (tili9e

-ario(s A'encies of trainin' and Trainin' instr()ents in an effort to

transfor)in' the co)pany into a learnin' or'ani9ation0

The asic philosophy to the E,C is to )a/e trainin' an effecti-e instr()ent In

transfor)in' NTPC Ltd into a learnin' or'ani9ation0

ObIective/ !a/e learnin' one of the f(nda)ental -al(es of the co)pany0

Ens(re -al(e addition thro('h trainin' of the o-er all (siness process0

Instit(tionali9e learnin' opport(nities that s(pple)ent .or/ e8perience0

Inte'rate or'ani9ational and indi-id(al de-elop)ent needs0

Enale e)ployees to /eep areast .ith the latest /no.led'e and f(t(re

responsiilities in a )ore effecti-e )anner0

Pro-ide lin/a'e et.een the different f(nctionaries of trainin' acti-ity0

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Pro-ide lin/a'e of trainin' acti-ity .ith o-erall H()an Reso(rce

(nction0

Trainin% = $evelopment at NTPC 9td 3hSTPP ,eter)inin' Trainin' & ,e-elop)ent needs0

Estalishin' Trainin' & ,e-elop)ent policy0

Settin' 'oal and ojecti-e of trainin' and de-elop)ent0

Preparin' Trainin' and ,e-elop)ent (d'et0

,ecidin' ao(t the trainin' and de-elop)ent -en(e0

,ecidin' ao(t the )ethods and techni*(es to e deployed in trainin'

and de-elop)ent0 ,eter)inin' )ethod of e-al(atin' trainin' and de-elop)ent0

Activities/

In4ho(se trainin' 5trainin' at E,C6

E8ternal trainin' 5trainin' o(tside NTPC Ltd 6

In4co)pany trainin' 5Trainin' at P!I and deployed in trainin' &

,e-elop)ent 6

Cond(ctin' co(rses li/e $0S0 po.er En'ineerin' thro('h $ITGs pilani0

ObIective o! E$C Syste)atically identify de-elop)ental needs of e)ployees0

Inte'rate & identify indi-id(al needs .ith or'ani9ational needs0

Enhance rele-ance and acceptance of trainin' pro'ra)s0

Employees Relation.ndustrial Relation &ER.R,

The e)ployees relation section at NTPC L td ahal'aon is .or/in' *(ite

efficiently as there are no )ajor iss(es raised y the (nions of ahal'aon

S(per Ther)al Po.er Project in the near past0 The e)ployees Relation

section deals .ith -ario(s iss(es re'ardin' the .elfare of e)ployees0

The )ajor acti-ities in-ol-e holdin' of )eetin' .ith -ario(s (nions and

associations to resol-e different and reach a consens(s to ens(resatisfaction a)on' -ario(s section of e)ployees and in facilitatin' a

health .or/ en-iron)ent0

"AJOR UNCT.ONS/ To ta/e care of the e)ployees relationship .ith that of the )ana'e)ent0

To /eep an aye on eye on all the acti-ities 'oin' on in the plant and plant

pre)ises0 Liaisonin' .ith the local Ad)inistration0

Liaisonin' .ith the ,istrict a(thorities0

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Liaisonin' .ith lao(r depart)ent of the state0

To loo/ after the sec(rity of the plant fro) the o(tside acti-ities0

To ta/e decision on an act of any /ind of (n.elco)in' or (nfort(nate

incident li/e accident or death of any person inside the plant or to.nship0

To ta/e decision in case of any stri/e2 loc/o(t or any other lao(r (nrest

etc0 To coordinate .ith CIS people in order to collect infor)ation re'ardin'

any (nion acti-ity 'oin' on in the plant0 To iss(e 'ate passes to contract lao(r etc0

To loo/ after the all anti social ele)ent presents in and aro(nd the

to.nship as .ell as plant area0 To arran'e )eetin' .ith the .or/erGs (nion as .ell as .ith the

s(per-isory and e8ec(ti-es (nions0 To )a/e )in(tes of all the )eetin's held .ith the (nion and association0

Sendin' )onthly IR report to the corporate center re'ardin' stat(s of

en*(iries pendin' .ith the CC li/e iss(e raised d(rin' the )onth y

-ario(s (nions and association etc0 !aintainin' cordial relation .ith (nions and associations and e8ternal

sta/e holders on ehalf of )ana'e)ent0 Coordination of )eetin' 5SLC2 PLC2 TAC2 S!C2 NEA2 SE2 +NION2

and .ith state ,istrict ad)inistration6

RaIbhasha &Hindi,This section asically loo/s after the (se of Hindi Lan'(a'e y the e)ployees

their day today acti-ities li/e .ritin' letter2 inter office )e)o2 si'nin' a for)2

draftin' a not sheet2 for.ardin' an application etc0 1eneral !ana'er of e-ery

project is the chair)an of the Hindi co))ittee0 This section facilitates the (se

Hindi y )ore and )ore e)ployees y pro-idin' the) necessary assistance and

also re.ardin' the) for their efforts0

Eli%ibility All ti)e e)ployees of the co)pany e8cept the e)ployees of the Hindi

section of the office0 Those e)ployees .ho .rite notesMletters per day in official .or/ or


58/96

NTPC 9td schemes !or !acilitatin% Hindi 9an%ua%e/ Incenti-e for ac*(irin' .or/in' /no.led'e of Hindi0

Incenti-e on learnin' Hindi lan'(a'e0

Incenti-e on learnin' Hindi steno'raphy0

Incenti-e for .ritin' notes in Hindi0

Incenti-e for doin' typin' and steno'raphy in Hindi0

Incenti-e for doin' ro(tine official .or/ in Hindi0

Incenti-e for 'i-in' dictation in Hindi0

Incenti-e for .ritin' in Hindi in the hose jo(rnals and NTPC ne.s

)a'a9ine0 Ann(al a.ard for .ritin' oo/s In Hindi and technical s(jects0

Rajhasha shield0

9A>The La. section deals .ith the -ario(s cases related to e)ployees and

e)ployer that needs le'al ad-ise and help0

"ain areas o! dispute in 4hich cases are in court/ Land ac*(isition cases

OCTROI cases

Pro-ident f(nd

Ser-ice )atters

Aritration cases efore Sole Aritrator Poll(tion Appeals0

E"P9O8EES JO# SAT.SACT.ON

Employee satis!action means

.NTRO$UCT.ON = CONCEPT

E)ployees satisfaction is a set of fa-orale or (nfa-orale feelin's .ith .hich the

e)ployees -ie. their .or/0 E)ployeesG satisfaction is a feelin' of relati-e pleas(re

or pain0 It typically refers to the attit(de of a sin'le e)ployee0

“Em:0!#- -%ti-%)ti! )% b 7i;d

A- t/ !7$ %00 %ttitud !$ it

C% %::0# t! t/ :%$t- ! % idi7idu%0 '!b”

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"o(r e)ployees are the lifelood of yo(r co)pany0 So its essential to ens(re their

satisfaction .ith the co)pany0 #o satisfaction has een defined as a pleas(rale

e)otional state res(ltin' fro) the appraisal of oneG jo an affecti-e reaction to

oneG joand an attit(de to.ards oneGs jo0 7eiss5>==>6 has ar'(ed that jo

satisfaction is an attit(de (t points o(t that researchers sho(ld clearly distin'(ish

the ojects of co'niti-e e-al(ation .hich are affect 5e)otion62 eliefs and

eha-iors0 This definition s(''ests that fro) attit(des to.ards o(r jos y ta/in'

into acco(nt o(r feelin's2 o(r eliefs2 and o(r eha-iors0 The est .ay to )eas(re

e)ployee satisfaction is to si)ply as/ the)2 (sin' e)ployee s(r-eys0 Select a

s(r-ey type elo. to find o(t )ore ao(t ho. ;o-ici can help yo( .ith yo(r

specific type of e)ployee s(r-eys0 E)ployee satisfaction can ha-e a dra)atic

effect on yo(r aility to deli-er e8cellent ser-ice2 i)pro-e c(sto)er satisfaction

and (lti)ately increase profitaility0

History

One of the i''est prel(des to the st(dy of jo satisfaction .as the Ha.thorne st(dies0

These st(dies 54


60/96

satisfy fi-e specific needs in life J physiolo'ical needs2 safety needs2 social needs2

self4estee) needs2 and self4act(ali9ation0 This )odel ser-ed as a 'ood asis fro)

.hich early researchers co(ld de-elop jo satisfaction theories0

M!d0- ! '!b -%ti-%)ti! A)t t/!$#

Ed.in A0 Loc/eGs Ran'e of Affect Theory 5


61/96

ha-in' control6 leads to hi'her jo satisfaction0inally2 lo.er le-els of

ne(roticis) lead to hi'her jo satisfaction0 T;!


62/96

Rensis Li/ert60 Other less co))on )ethod of for 'a('in' jo satisfaction incl(de3

"esMNo *(estion2 Tr(eMalse *(estions2 point syste)s2 chec/lists2 and forced choice

ans.er0

The jo ,escription Inde8 5#,I62 created y S)ith2 endall2 & H(lin 5


63/96

researchers and (sinesses2 as the idea that satisfaction and jo perfor)ance are

directly related to one another is often cited in the )edia and in so)e non4

acade)ic )ana'e)ent literat(re0 A recent )eta4analysis fo(nd an a-era'e

(ncorrected correlation et.een jo satisfaction and prod(cti-ity to e rV0


64/96

enlar'e)ent and jo enrich)ent0 Other infl(ence on satisfaction incl(de the

)ana'e)ent style and c(lt(re2 e)ployee in-ol-e)ent2 e)po.er)ent and

a(tono)o(s .or/ 'ro(ps0 #o satisfaction is a -ery i)portant attri(te .hich is

fre*(ently )eas(red y or'ani9ations0 The )ost co))on .ay of )eas(re)ent is the

(se of ratin' scales .here e)ployees report their reactions to their jos0 (estions

relate to rate of pay2 .or/ responsiilities -ariety of tas/s2 pro)otional opport(nities

the .or/ itself and co4.or/ers0 So)e *(estioners as/ yes or no *(estions .hile others

as/ to rate satisfaction on


65/96

)ana'e)ent reco'nition of e)ployee jo perfor)ance2 and co))(nication et.een

e)ployees and senior )ana'e)ent0 These factors ha-e )ore to do .ith the

or'ani9ational c(lt(re and .or/in' conditions in the co)pany0

S(r-eys help to 'ain -al(ale infor)ation ao(t areas that need i)pro-e)ent andareas in .hich ones or'ani9ation e8cels0 The s(r-eys also indicate the need for

estalishin' ench)ar/s that represent tar'ets of e8cellence as .ell as deter)ine .hat

dri-es satisfaction of e)ployees0 Capt(rin' de)o'raphic and depart)ental e)ployee

satisfaction data pro-ides infor)ation to la(nch )eanin'f(l chan'e2 and also helps to

increase a )o-e)ent to.ards de-elopin' a healthy .or/ cli)ate0

E)ployee satisfaction s(r-eys also s(r-eys also help to identify the needs concerns of

the e)ployees so that i)pro-e)ents can e )ade and stron'er tea)s can e for)ed0

$(siness perfor)ance is e8pected to increase as )ore satisfied e)ployees .ill

increase a co)panyGs co)petiti-eness2 and they are etter ale to reco'ni9e

opport(nities and threats2 and etter le-era'e li)ited reso(rces to )a8i)i9e the

co)panyGs profits0 Other intan'ile enefits incl(de the reinforce)ent of co)panyGs

'oals and -al(es2 etter internal and e8ternal co))(nication2 a positi-e .or/in' and

social en-iron)ent2 an i)pro-ed co)pany i)a'e and increased e)ployee loyality0

Mt/!d-

The choice of )ethodolo'y is al.ays selected on the asis of .hat is est of the

respondents J est in ter)s of con-enience2 ease of (se2 and tr(st the )ethod0

Dt$mii1 t/ d

The need for s(ch s(r-eys is 'reater .hen one or )ore of the follo.in' factors is present3

R%:id0# 1$!;i1 !$1%i=%ti!"

It is critical to find o(t ho. e)ployees feel ao(t their jos2 the co)pany and their

fit and f(t(re .ithin it0

Hi1/0# )!m:titi7 idu-t$#"

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In an ind(stry li/e po.er prod(ction2 t(rns o-er )ini)i9ation and prod(cti-ity and

creati-ity )a8i)i9ation are eys to s(ccess0 Stayin' in to(ch .ith e)ployees is

necessary to facilitate contin(ed co)petiti-eness0

C!tm:0%td )/%1- i :%# & bit-"

To /no. .hat needs to e “fi8ed% and ho. )(ch “fi8in'% it needs to )a8i)i9e

ret(rn on in-ested )oney and people reso(rces0

Planned or recent or'ani9ational chan'es2 incl(din' chan'e of leadership3 chan'e

can e diffic(lt for )any people0 If not handled properly2 prod(cti-ity and profits

can decline0

Dt$mii1 ;/%t %d /!; t! %->

Or'ani9ations (s(ally de-elop a ase *(estionnaire that contains core *(estions

necessary for s(stantially all e)ployers0 There are three road types of *(estions3

act(al ones2 those dealin' .ith opinion i0e0 opinion *(estions and those dealin'

.ith )oti-ation i0e0 )oti-ation *(estions0 Classification *(estions s(ch as date of

irthand a'e2 .hich are a special 'ro(p of fact(al *(estions2 are as/ed at the end of

the *(estionnaire0 The )ajority of *(estions on a e)ployee satisfaction s(r-ey

sho(ld e ans.ered (sin' a scale0

E8a)ples incl(de


67/96

road4ased s(ject cate'ory .hich )eas(res an i)portant aspect of satisfaction0

,i)ensions 'reatly si)plify the reportin' and feedac/ of s(r-ey res(lts y

pro-idin' specific findin's for each s(ject cate'ory )eas(red0

P$!!i1 & t-ti1

This incl(des chec/in' )isspelled .ords2 proper s/ip patterns2 *(estion n()erin'2

'ra))ar and for)at0

I7iti1 t/ m:0!# & !bt%ii1 % /i1/ $-:!- $%t

Certain infor)ation is co))(nicated to the e)ployees to in-ite the) for the s(r-ey

and otain a hi'h response rate0 It )ay e re'ardin' .hat and .hy is happenin'2

ass(rin' the anony)ity2 ho. .ill the res(lts e (sed in their fa-o(r2 d(ration anddeadline for co)pletin' the *(estionnaire to than/in' the e)ployees for their ti)e and

co4operation0

It$:$ti1 t/ $-u0t-

It is asto(ndin' ho. )(ch “data% can e created y a s(r-ey0 Each scale each ite)Gs

a-era'e score there are res(lts for -ario(s di)ensions2 and there is statistical analysis0

T/ di$t %::$!%)/- !$ %%0#-i- m%# i)0ud"

A%0#-i- ! -t$1t/- & ;%>---"

In this2 the e)phasis is laid on the intra4s(r-ey stren'ths and .ea/nesses2 i0e0 ho. the

ite)s in the s(r-ey co)pare to each other0 This )ay e done at the attri(te

5indi-id(al *(estion6 le-el as .ell as on a sectionMdi)ension 5'ro(ps of *(estion6

le-el0

L7$%1 %%0#-i-"

It pro-ides a .ay of selectin' areas to foc(s on2 y calc(latin' each areaGs le-el on a

“otto) line% )eas(re J o-erall satisfaction0

67


68/96

C!mmt A%0#-i-"

Reco))endations Ms(''estions .ritten y e)ployees as .ell as attendants 'enerated

*(alitati-e data0 Si)ply readin' co))ents can 'i-e one a fla-or for the types of iss(es

on e)ployeesG )inds0 Ho.e-er2 proper interpretation eco)es diffic(lt2 if noti)possile2 for t.o reasons3

The reader )ay tend to 'i-e )ore .ei'ht to co))ents that )irror hisMher points of

-ie.0 The n()er of co))ents can e o-er.hel)in'0 The sol(tion is to “code% the

co))ents2 .hich is done y readin' all or a lar'e sa)ple of co))ents2 and creatin'

cate'ories0 This yields a tale of res(lts sho.in' the pre-alence of co))ents of

-ario(s types0

3?5 D1$ Fdb%)> Su$7#

A @?=de'ree feedac/ can identify an e)ployeeGs stren'ths and .ea/nesses4enalin'

)ana'ers to de-elop a trainin' and de-elop)ent plan est s(ited for the indi-id(al0

Employee Ne4sletter Survey

E)ployee satisfaction s(r-eys can 'i-en yo( insi'ht into if yo(r e)ployees are happy

in their c(rrent positions2 .hat the )ost i)portant iss(es facin' the) today2 and .hat

chan'es they feel need to e )ade in the or'ani9ation0

Em:0!# T$%ii1 Su$7#

!a8i)i9e yo(r e)ployee trainin' in-est)ent y cond(ctin' an e)ployee trainin'

s(r-ey0 ind o(t if yo(r e)ployees find -al(e in the trainin' and content and if they

.o(ld reco))end this trainin' to a co4.or/er0

P$!$m%) A::$%i-%0

7ith ;o-iciGs ad-anced analysis tools see perfor)ance trends across depart)ents

or yo(r entire or'ani9ation2 if there are co))on areas .here i)pro-e)ent is

needed2 and if there has een i)pro-e)ent since last year0

S>i00- A----mt Su$7#

A s/ills assess)ent can e critical in e-al(atin' an e)ployee for pro)otion or a

ne. candidate for a jo openin'0 (ic/ly filter thro('h )asses of res()es .ith a

68


69/96

s/ills assess)ent test and deter)ine .hich candidates ha-e the s/ills that )atch the

jo re*(ire)ents0

Nd- A----mt Su$7#

Needs assess)ent s(r-eys (sed y a -ariety of or'ani9ations perfor) a “'ap analysis%

ench)ar/in' c(rrent conditions .ithin the or'ani9ation and deter)inin' the desired

or necessary conditions or'ani9ational and personal s(ccess0

Bit- Su$7#

A re'(lar e)ployee enefits s(r-ey helps )eas(re an e)ployeeGs satisfaction .ith the

co)panyGs c(rrent enefits0

C!mmui)%ti! -u$7#

A co))(nication s(r-ey can increase a co)panyGs co))(nication flo. y pro-idin'

ench)ar/s .here is yo(r co)pany today and .here do yo( .ant it to 'o .ith these

res(lts2 ojecti-es e de-eloped to i)pro-e yo(r co)panyGs co))(nication plan0

Em:0!# O:ii! Su$7#

An e)ployee opinion s(r-ey .ill enale yo( to de-elop an en-iron)ent that yo(r

e)ployees thri-e in and enjoy2 and (nderstandin' yo(r e)ployeesG )oti-ation .ille)ployees yo( to create the positi-e .or/ en-iron)ent and i)pro-e yo(r co)panyGs

otto) line0

H$=b$1@- t/!$#

In the late


70/96

e)ployees (t can )ini)i9e dissatisfaction2 if handled properly0 In other .ords2 they

can only dissatisfy if they are asent e)ployees (t can )ini)i9e dissatisfaction2 if

handled properly0 In other .ords2 they can only dissatisfy if they are asent or

)ishandled0 Hy'iene topics incl(de co)pany policies2 s(per-ision2 salary2

interpersonal relations and .or/in' conditions0 They are iss(es related to the

e)ployeeGs en-iron)ent0 !oti-ators2 on the other hand2 create satisfaction y

f(lfillin' indi-id(alsG needs for )eanin' and personal 'ro.th0 They are iss(es s(ch as

achie-e)ent2 reco'nition2 the .or/ itself2 responsiility and ad-ance)ent0 Once the

hy'iene areas are addressed2 said Her9er'2 the )oti-ators .ill pro)ote jo

satisfaction and enco(ra'e prod(ction0

IMPORTANCE OF EMPLOYEES SATISFACTION STUDY

The i)portance of the st(dy of e)ployees satisfaction le-el is -ery i)portant for the

e8ec(ti-es0 This st(dy can e (nderstood as it ans.ers the follo.in' *(estions3

0 7hat are the effects of ne'ati-e e)ployee attit(deU@0 Is there roo) for i)pro-e)entU0 7ho is relati-ely )ore dissatisfiedU

ObIective o! the research

The asic ojecti-e of the present st(dy is to “increase e)ployee jo satisfaction%

follo.in' f(nda)ental ojecti-e ha-e een identified as the s(4ojecti-es of the

st(dy34

Ho. to j(d'e different )oti-ational le-el of e)ployee .hich is ended to.ards

his eha-ior0 Ho. to treat co)ple8 sit(ation of or'ani9ation c(lt(re .hich de)and

prod(cti-ity and *(ality in the o-erall f(nction of or'ani9ation0 Applyin' systa)atic approach to co)ple8 h()an eha-ior .hich differentiates

their personalities on their o.n traits0 To find the satisfaction le-el of the e)ployees and .hat they feel ao(t the

e8ceptions re.arded practices0

70


71/96

To st(dy the identity of the e)ployee .ith the or'ani9ation as a .hole0

R-%$)/ mt/!d!0!1#

A$% ! t/ -tud#

The area of the st(dy is NTPC Ltd ahal'aon S(per Ther)al po.er Project0 I)portance of the st(dy0

To /no. practically ho. of .or/ and increases the confidence le-el of

indi-id(al0 It 'i-es /no.led'e ao(t the practical .or/in' en-iron)ent & s(rro(ndin's0

Mt/!d!0!1# Ad!:td

T.o )ain )ethods has een adopted for collectin' the data for the project and s(r-ey0

These are as follo.s3

71


72/96

Interaction4 In hSTTP Ltd ahal'aon searcher st(died and )eets different

e8ec(ti-es and non e8ec(ti-es of different section and depart)ents0 (estionnaire4 It is the pri)ary data collection process0 To 'et practical .or/in'

.ith co)parati-es st(dy .ith theories0

• S%m:0 C/%$%)t$i-ti)-

The sa)ple si9e is


73/96

),;ery dissatisfied 4 >6 ,issatisfied J

6satisfied 4@@ :6 -ery satisfied 4=D0

very dissatisfed dissatisfed Neutral satisfed very satisfed

0

5

10

15

20

25

30

35

In the ao-e 'raph it sho.s that @@F & =DF e)ployees are satisfied and -ery

satisfied that they ha-e set of -al(es .hich help in their .or/in' style to .or/

effecti-ely and to '(ide for )a/in' decisions0 $(t in other side @>F are ne(tral )eans

they canGt say that they ha-e any proper set of -al(es it is an )ajor part of e)ployee

.hich thin/s so and also F & , "y physical 4or5in% conditions are %ood6

), ;ery dissatisfied 4= >6 ,issatisfied J @> @6 Ne(tral 4

6 satisfied 4@ :6 -ery satisfied 4=:0

73


74/96


0

5

10

15

20

25

30

35

40

45

In the ao-e 'raph it sho.s that @F& =:F e)ployees are satisfied and -ery satisfied

that they ha-e -ery .ell .or/in' condition to perfor) their jo0 $(t in other side F

are ne(tral )eans they canGt that are in 'ood .or/in' en-iron)ent0 In other hand

@>F&=F a )ajor n()er of e)ployees are dissatisfied y this state)ent they said

that there is a need of )aintenance of the (ildin's0

@6XThe tools and e@uipment . need to do my Iob ri%ht are readily available0

), ;ery dissatisfied 46 ,issatisfied J >< @6 Ne(tral 4?

6 satisfied 4


75/96


0

5

10

15

20

25

30

35

40

45

50

In the ao-e 'raph it sho.s that


76/96


0

5

10

15

20

25

30

35

In the ao-e 'raph it sho.s that @F &


77/96


0

5

10

15

20

25

30

35

In the ao-e 'raph it sho.s that >:F & & e)ployees are satisfied and -ery

satisfied that the internal practices of the co)panyGs or'ani9ation are s(pportin' in

their .or/in'0 In other side @:F e)ployees are .ant e *(it eca(se so)e ti)e its

s(pports so)e ti)e not0 $(t =D F and


78/96

GB, 8ou are to 5ept in!ormed about matters that a!!ect you6

), ;ery dissatisfied 4= >6 ,issatisfied J


79/96

B6XTechnolo%y available is appropriate !or my needs and those o! my 4or56

), ;ery dissatisfied 4=D >6 ,issatisfied J @? @6 Ne(tral 4=?

6 satisfied 4@ :6 -ery satisfied 4


80/96

G, overall2 my 4or5load is reasonable6

), ;ery dissatisfied 4= >6 ,issatisfied J

8/20/2019 A COMPREHENSIVE STUDY OF THE H.R PRACTICES & ANALYSIS OF EMPLOYEES JOB SATISFACTION AT NTPC Ltd

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A COMPREHENSIVE STUDY OF THE H.R PRACTICES & ANALYSIS OF EMPLOYEES JOB SATISFACTION AT NTPC Ltd IN...

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