11
22
Agenda
Results Update 1Q20 38
Executing on Strategy 10
NOS at a Glance 3
Appendix 63
Financial Highlights 28
3
44
Agenda
Results Update 1Q20 38
Executing on Strategy 10
NOS at a Glance 3
Appendix 63
Financial Highlights 28
55
Launch of Optimus The 3rd Mobile operator in the market
Spin-off of ZON, the largest Pay TV player in Portugal, (previously PT Multimedia) from Portugal Telecom Group
27 August Merger between ZON and Optimus
Next generation network expansion FttH Network sharing agreement signed with Vodafone
14 May Rebranding to
Premium sport Content Sharing Agreement signed with PT, Vodafone and Nowo
Reduction stake in Sport TV to 25%
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Letter of Intent signed with Vodafone to negotiate mobile network sharing agreement
Disposal of NOS Towering to Cellnex
Disposal of NOS International Carrier Services
66
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€67 M€33 M
NOSAudiovisuais
(100%)
€69 M€23 M
NOS Cinemas
(100%)
€1,381 M€584 M
NOS Comunicações
(100%)
ZAP(equity consolidation)
(30%)€176 M
Sport TV (equity consolidation)
(25%)€188 M
Dreamia(equity consolidation)
(50%)€176 M
NOS Group€ 1,458M
€ 640 M
€ M Revenues
€ M EBITDA
77
98%
NOS
Altice
Vodafone
Nowo
90%
NOS
Altice
Vodafone
Nowo
96%
NOS
Altice
Vodafone
Nowo
168%
NOS
Altice
Vodafone
Others
89%
NOS
Altice
Vodafone
Nowo
3,464M€
NOS
Altice
Vodafone
Nowo
Source: ANACOM. Pay TV, Fixed Broadband and Fixed Voice: residential penetration
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Pay TV, Total Market 4.1M subs [% Subs, Anacom Data 1Q20] Fixed BB, Total Market 4.0M subs [% Subs, Anacom Data 1Q20] Multiple Play Bundles, Total Market 3.7 Subs [% Subs, 1Q20]
Fixed Voice, Total Market 5.1M accesses [% Subs, Anacom Data 1Q20] Mobile, Total Market 17.3M subs [% Subs, Anacom Data 1Q20] Retail Revenues [YtD; FY19]
88
European AvaragePortugal
Source: Market Regulators. European average includes Sweden, Spain, UK, France and Germany.
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NOS, Convergent + Integrated Penetration [%] Service Penetration [%] Total Market Retail Revenues, YoY Change [Millions of Euros; % ]
99Sources: Market Regulators; Operator Reports; FttH Council Europe.
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Homes Passed by Operator and Techonology FttH Availability [%, 2019] Capex as % of Revenues [ % ]
10
1111
Agenda
Results Update 1Q20 38
Executing on Strategy 10
NOS at a Glance 3
Appendix 63
Financial Highlights 28
1212
NOS has a
of assets and skills…
…which will be complemented and
leveraged to
within a strategy focused
on domestic market share growth…
…supported by benchmark operational efficiency that
willdrive margin growth and
while maintaining a strong
balance sheet…
…that will enableus to
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1313
25% 26% 26%
29% 30% 31%33% 33%
Telco Revenue Market Share
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Note: Retail Revenue Market Shares reported by ANACOM used as from 2015.
2018 Target
1414
0.0%
10. 0%
20. 0%
30. 0%
40. 0%
50. 0%
60. 0%
70. 0%
20. 0
25. 0
30. 0
35. 0
40. 0
45. 0
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Residential Fixed Access ARPU, Fixed Access Convergent Penetration [Euros, %] Relative Performance of Pay TV, Fixed BB, Fixed Voice and Mobile RGUs [Rebased, 1=1Q14]
Note: Converged + Integrated Fixed Access Subscriber penetration used from 1Q18.
1515
A History of Innovation
IRIS
2011
YoutubeLeanback
2017
RDK STB 4K
2016
nPVR
2014
7 Day Restart
2013
UMA New
Interface
2018
NOS Play
2015
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New generation of internet
equipments
2019
UMA v2hybrid
set-top box
2020
1616
NOS TV Internet equipmentsUMA
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Hybrid Set-Top Box
17
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Customer centric value propositions
Personalized customer-base management
Take advantage of technological disruptions
Explore segments and channel opportunities
18
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19
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20
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2121
IT SolutionsIaaS and Data centre services, Managed Services Security
and IT Governance
Better segmentation with greater use of analytics and targeted sales channels
Central ProVirtual solution for professional
management calls
Wi-Fi ProProvides tailor made
professional WiFi solutions for SMEs
Transformation of operating and service model and focus on customer service and satisfaction
Offer simplification and focus on segment relevant innovation with more IT based solutions
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2222
Evolve HFC Grow FttH+
Full duplex(N+0)
Distributedarchitecture
DOCSIS 3.1
10 GPON
Footprint
Mbps
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2323
FttH Swap: HP delivered to date (cumulative)CAPEX Per Home FttH Network (NOS, DST and VDF)
VDF to NOS NOS to VDF
2.6 million FttH households to be swapped withVodafone until 2022 (1.2 million NOS, 1.4 million Vodafone)
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0
50
100
150
200
250
(Euro)
201920162015 2017
Cost per Home (FttH – NOS)
Cost per Home (FttH – Total)
-60%
2018
2424
NOS FttH Evolution (NOS, DST and VDF) [Million Homes]% NOS Homes Passed with FttH
HFC FTTH (NOS)Note: FttH includes DST and Vodafone
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2525
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4 February 2020
•
•
•
14 April 2020
•
•
•
•
≈
•
• ≈ ≈
2626
+200% 4G capacity
Increased 4G capacity and coverage in 92.5% (indoor coverage) and 99% (outdoor coverage) of the network
Option to gradually refarm 2100Mhz(+4G capacity and 3G network renewal)
Future Proof 4G network
Complete modernization of 3G network
Global network optimization
+ Voice Capacity / EDGE data
+ 2G capacity (TRX): 25%
15% of sites with reinforced coverage
Global network optimization plan
Improve 3Gand 4G data QoE
+ data coverage(99% of populationcovered)
Enable new4G offers over 150/50M
+ voicecoverage
Improvement of voicecall quality
Decrease in dropped calls
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2727
Before After Before After Before After
implemented “Excellent” retention rate
23%
24%
100%
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User Throughput Voice Quality Drop Call
28
Digital
Data Management & Adv. Analytics
RPA & AI
New Ways of Working
TRANSFORMATION PROGRAMME
CustomerLighthouse
Next Gen Marketing & Sales
CustomerService 4.0
Service Failure Avoidance and Mgmt
Offer Simplification
Segment of One
RelationshipLifecycle Management
E2E Process Integrity
New Service Models
Smart Network and Operations
Zero Waste
Simplify & Automate
Customer Experience Offer and Business Model Customer Centric Processes Fitness Enablers
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STRATEGIC AMBITION
CORE OBJECTIVES
Revolutionize Customer Centricity focusing on quality and experience
1.
Build a Fitter Operating Model
2.
Achieve NPS leadership
Boost digital weight on total client interactions
Capture recurring cash savings
2929
Focus on vision and ambition
set-up
Main focus on initiative design
and planning
Main focus on implementation
and capture of quick wins
Main focus onmonitoring and
boosting impacts100
FY18 FY22
60
FY17
0
FY21
40
FY20FY19
80
20
All initiatives in monitoring mode
1st wave initiatives into monitoring mode
Launch of 1st
wave initiatives
Launch of 3rd
wave initiatives
1st wave initiatives into execution
mode
Launch of 2nd wave initiatives
2nd wave initiatives into execution
mode
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3030
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1 2 3
3131
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42 3 wbcsd1
3232
Institutional Presentation
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321 4
33
3434
Agenda
Results Update 1Q20 38
Executing on Strategy 10
NOS at a Glance 3
Appendix 63
Financial Highlights 28
3535
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Note: Growth rates as reported in each period.
Consolidated Revenues (YoY, %)
Audiovisuals Revenues (YoY, %)
Telco Revenues (YoY, %)
Cinema Exhibition Revenues (YoY, %)
3636
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Fixed Growth [2014-2019] Mobile Growth [2014-2019] NOS Network OPEX [M €]
3737
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Other
CommercialCosts
CustomerRelated
W&S
Supplies & ExternalServices
Support +Maintenance
Direct Costs [M €] Non-Direct Costs [M €]Total OPEX [M €]
3838
6.0%
8.0%
10. 0%
12. 0%
14. 0%
16. 0%
100.0
120.0
140.0
160.0
180.0
200.0
220.0
41. 0%
42. 0%
43. 0%
44. 0%
45. 0%
46. 0%
47. 0%
380.0
430.0
480.0
530.0
580.0
630.0
680.0
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38. 0%
39. 0%
40. 0%
41. 0%
42. 0%
43. 0%
44. 0%
45. 0%
46. 0%
47. 0%
380.0
430.0
480.0
530.0
580.0
630.0
0.0%
2.0%
4.0%
6.0%
8.0%
10. 0%
12. 0%
14. 0%
16. 0%
18. 0%
20. 0%
0.0
20. 0
40. 0
60. 0
80. 0
100.0
120.0
140.0
160.0
180.0
200.0
Non-Recurrent Impact
Consolidated EBITDA and Margin (Millions of Euros, %) Telco EBITDA and Margin (Millions of Euros, %)
OCF Incl. Leasings, % of Revenues (Millions of Euros, %) FCF Bef. Dividends, Recurrent FCF as % of Revenues (Millions of Euros)
Recurrent FCF Growth
3939
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Total CAPEX Including Leasings (Millions of Euros) Telco CAPEX Excl Leasings, % of Telco Revenues (Millions of Euros, %)
2019 Customer CAPEX Breakdown (%) 2019 Technical CAPEX Breakdown (%)
4040
Average Cost of Debt [%]
Net Financial Debt, Net Financial Debt/EBITDA AL [€millions, X]
credit rating in 1Q18 (reaffirmed in 1Q20 by S&P)
recognizes operational prospects and financial
stability
Stable Outlook
Stable Outlook
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Cash & Liquidity Position
1.2x
1.4x
1.6x
1.8x
2.0x
2.2x
2.4x
500
600
700
800
900
1,000
1,100
1,200
1.2x
1.4x
1.6x
1.8x
2.0x
2.2x
2.4x
2.6x
2.8x
3.0x
500
600
700
800
900
1,000
1,100
1,200
1,300
1,400
Net Debt, Net Debt/EBITDA [€millions, X]
4141
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Dividend Per Share [Euro Cents]
Payout as % of Net Income [%] Payout as % of Free Cash Flow [%]
4242
43
Agenda
Results Update 1Q20 38
Executing on Strategy 10
NOS at a Glance 3
Appendix 63
Financial Highlights 28
44
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Results Update 1Q20
•
•
•
•
•
4545
Agenda
Results Update 1Q20
i
ii
iv
iii
4646
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Top
Results Update 1Q20
Fixed Access Pay TV – Net Adds [Thousands] Fixed BB and Fixed Voice – Net Adds [Thousands] Mobile – Net Adds [Thousands]
4747
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Results Update 1Q20
NOS Ntw Expansion / Fixed Pay TV Net Adds [Thousands] Fixed Residential Churn [Rebased, 1Q15 = 100]
4848
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Results Update 1Q20
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10. 0
500.0
550.0
600.0
650.0
700.0
750.0
800.0
850.0
900.0
950.0
1,000.0
Convergent+Integrated Sub, RGUs/Sub [Thousands, Unit]
Convergent+Integrated Penetration of Fixed Access Subs [%] Fixed Residential ARPU [Euros]
4949
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Results Update 1Q20
≈ ≈
Traffic Evolution [%]
5050
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Results Update 1Q20
•
•
•
•
•
•
[Millions of Euros]
5151
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Results Update 1Q20
5252
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Results Update 1Q20
Open Stores [%] Traffic in Stores [%] New Pay TV Customer Sales[Sales Channels Split, %]
5353
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Results Update 1Q20
NOS Cinema Tickets Sold [Millions] NOS Cinema YoY Growth [%]
5454
Agenda
Results Update 1Q20
i
ii
iv
iii
5555
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Results Update 1Q20
5656
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Top
Results Update 1Q20
5757
Agenda
Results Update 1Q20
i
ii
iv
iii
5858
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Results Update 1Q20
-4.0%
-3.0%
-2.0%
-1.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
200.0
220.0
240.0
260.0
280.0
300.0
320.0
340.0
360.0
380.0
-3.0%
-2.0%
-1.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
200.0
250.0
300.0
350.0
400.0
-20.0%
-10.0%
0.0%
10. 0%
20. 0%
30. 0%
40. 0%
0.0
5.0
10. 0
15. 0
20. 0
25. 0
30. 0
35. 0
40. 0
Consolidated Revenues and YoY Change [Millions of Euros, %] Telco Revenues and YoY Change [Millions of Euros, %] AV & Cinema Revenues and YoY Change [Millions of Euros, %]
5959
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Results Update 1Q20
Telco Revenue Growth [%] Consumer, Business, Wholesale & Others YoY Change [%]
6060
0.0%
20. 0%
40. 0%
60. 0%
80. 0%
100.0%
120.0%
0.0
2.0
4.0
6.0
8.0
10. 0
12. 0
14. 0
16. 0
18. 0
20. 0%
25. 0%
30. 0%
35. 0%
40. 0%
45. 0%
50. 0%
55. 0%
60. 0%
50. 0
70. 0
90. 0
110.0
130.0
150.0
170.0
60
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Results Update 1Q20
0.0%
10. 0%
20. 0%
30. 0%
40. 0%
50. 0%
60. 0%
70. 0%
80. 0%
90. 0%
100.0%
50. 0
70. 0
90. 0
110.0
130.0
150.0
170.0
190.0
Consolidated EBITDA, EBITDA Margin [Millions of Euros, %] Telco EBITDA, EBITDA Margin [Millions of Euros, %] AV & Cinema EBITDA, EBITDA Margin [Millions of Euros, %]
616161
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Results Update 1Q20
(120.0)
(100.0)
(80.0)
(60.0)
(40.0)
(20.0)
0.0
20.0
(120.0)
(100.0)
(80.0)
(60.0)
(40.0)
(20.0)
0.0
20.0
Consolidated Net Income [Millions of Euros] Cost Breakdown Below EBITDA [Millions of Euros]
626262
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Results Update 1Q20
0.0%
5.0%
10. 0%
15. 0%
20. 0%
25. 0%
30. 0%
35. 0%
40. 0%
45. 0%
50. 0%
28. 0
29. 0
30. 0
31. 0
32. 0
33. 0
34. 0
35. 0
36. 0
37. 0
38. 0
Total, Telco and AV & Cinema CAPEX Excl. Leasing Contracts [Millions of Euros] Technical CAPEX [Millions of Euros, %] Customer CAPEX, % of Telco Revenues [Millions of Euros, %]
6363
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Results Update 1Q20
0.0
10. 0
20. 0
30. 0
40. 0
50. 0
60. 0
70. 0
80. 0
90. 0
0.0
10. 0
20. 0
30. 0
40. 0
50. 0
60. 0
70. 0
0.0
10. 0
20. 0
30. 0
40. 0
50. 0
60. 0
EBITDA – Total, CAPEX Total Excl. Leasings [Millions of Euros] Operating Cash Flow [Millions of Euros] Free Cash Flow [Millions of Euros]
6464
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Results Update 1Q20
0.0x
0.5x
1.0x
1.5x
2.0x
2.5x
3.0x
3.5x
4.0x
175.0
375.0
575.0
775.0
975.0
1,175.0
1,375.0
Net Financial Debt, Net Financial Debt/EBITDA After Leases [Millions of Euros, X] Average Cost of Debt [%]
6565
Agenda
Results Update 1Q20
i
ii
iv
iii
6666
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Results Update 1Q20
14 April 2020
•
•
•
•
•
•
1 April 2020
•
•
•
•
•
6767
6868
Agenda
Results Update 1Q20 38
Executing on Strategy 10
NOS at a Glance 3
Appendix 63
Financial Highlights 28
6969
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7070
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7171
Population (1) 10,276,617 -
GDP per Capita (Current Prices) (2) 19,632.45 -
GDP Growth 2019 (3) +2.2% -
GDP Growth Forecaste 2020 (3) -3.7% -
GDP Growth Forecast 2021 (3) +0.7% -
GDP Growth Forecast 2022 (3) +3.1% -
1st Homes (4) 4,148,007 -
Pay TV (4) 4,114,823 99.2%
Broadband (4) 4,007,053 95.7%
Fixed Voice (4) 4,603,101 90.4%
Mobile incl BB and Voice(4) 17,267,726 168.0%
Mobile Broadband (4) 8,095,113 78.8%
Smartphone Penetration (5) 75% -
PC Penetration (1) 71.5% -
NOS Fixed Access Homes Passed: 4,646,123
Eurodocsis 3.0 Brand (MHz)
Upstream 5 to 65
Downstream110 to 750/860 (40% coverage)
Technology Frequency Mhz Allocated Type Renewal
2G-GSM 900 (GSM-P) 15,6 FDD 2027
3G-UMTS 2,100 30 FDD 2033
4G-LTE 800 20 FDD 2027
4G-LTE 1,800 28 FDD 2027
4G-LTE 2,600 40 FDD 2027
(1) Source: INE (2) Source: IMF (3) Source: Bank of Portugal (4) Source: ANACOM. Pay TV, Broadband and Fixed Voice: residential penetration (5) Source: Marktest.
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7272
HFC network starting point >1,000 homes
=
32-128 homes
100 – 1,000 homes
Capacity is managed inan efficient “need to” basis
Docsis 3.1 is the current norm
Removes active elementsfrom the network (less opex)
Is a step function deployment strategy
Evolution to Remote Phy / Mac Phy in order to move fibre deeper into the network as needed
10-100 homes
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7373
Standalone Shared (with VDF)
Penetration
Market Share
CAPEX
HH Density
FttH Cost Per Home Passed
≈100-250€2014-2017
≈100€
>15%>25%4P
40%
3P
60%35 – 40 €
AVERAGE SAC
CPE
350 – 400 €
Sales commissions
Installation + Other
Peak funding reached in first 2 years – network CAPEX and SAC
3-4 years to reach target penetration
Target IRR 18%
AVERAGE ARPU AND CUSTOMER PROFILES
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7474
By the end of the project, we will have the most advanced network in Portugal with a significant advantage in terms of future CAPEX requirements
Best user experience
Significant reinforcement of capacity and coverage, in line with traffic and customer growth
Focus on 4G technology
Compact and multi-technology architecture
2G/3G/4G Equipment enabling more efficient network resource management, reduced energy consumption and operating costs
3G to 4G network reconversion
3G network convertedto 4G, keeping pacewith handset migration
Quick responseand less investment
Gbps ready network, IoT and 5G evolutionary
Layers of 4G capacity and new funcionalities enable evolution to Gbps IoT HW ready for NB IoT
5G evolutionary network
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7575Source NOS estimates, Company reports and ANACOM. As from 1Q18, ANACOM have changed criteria and therefore previous periods may not be directly comparable.
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7676
Total Market Net Adds [Thousands] PT Vodafone Nowo
Source: Anacom. As from 1Q18, ANACOM have changed criteria and therefore previous periods may not be directly comparable.
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7777Source: Anacom. As from 1Q18, ANACOM have changed criteria and therefore previous periods may not be directly comparable.
PT Vodafone Nowo
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Total Market Net Adds [Thousands]
7878
PT Vodafone Nowo
Institutional Presentation
Source: Anacom. As from 1Q18, ANACOM have changed criteria and therefore previous periods may not be directly comparable.
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Total Market Net Adds [Thousands]
7979
PT Vodafone Others
Institutional Presentation
Source: Anacom. As from 1Q18, ANACOM have changed criteria and therefore previous periods may not be directly comparable. Market Shares of Active Accesses with Usage Excl M2M and PC/Tablet/Pen/Router.
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Total Market Net Adds [Thousands]
8080
50
1,050
2,050
3,050
4,050
5,050
6,050
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Total Portuguese Telecom Market Revenues [€millions]
Source: Anacom.
8181
PT Vodafone Nowo
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Source: Anacom. As from 1Q18, ANACOM have changed criteria and therefore previous periods may not be directly comparable.
8282
Shareholders (Last Update: 15 May 2020)
Nr ofShares
% ShareCapital
ZOPT, SGPS, SA 268,644,537 52.15%
Banco BPI, S.A. 25,803,574 5.01%
MFS Investment Management 11,049,477 2.14%
Norges Bank 10,891,068 2.11%
Others 198,772,724 38.58%
0,8%
10,8%
6,7%3,2%
4,6%
0,3%0,2%
1,1%
3,6%
0,5%0,5%
0,8%
1,5%
0,6%
Portugal US UKNorway Spain LuxembourgSwitzerland Belgium FranceSweden Italy GermanyRest of Europe Rest of World
DECEMBER 2019
(NASDAQ BI-ANNUALSHAREHOLDER ID,
% OF SHARE CAPITAL)
FREE FLOATZOPT SGPS, SA
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8383
Ângelo Paupério
Miguel Almeida
José Pedro Pereira da Costa
Ana Paula Marques
Jorge Graça
Luís Nascimento
Manuel Ramalho Eanes
Ana Rita Ferreira Rodrigues Cernadas
António Domingues
António Lobão Teles
António Lobo Xavier
Catarina Tavira Van-Dúnem
Cristina Maria de Jesus Marques
João Torres Dolores
Joaquim Oliveira
José Carvalho de Freitas
Maria Cláudia Azevedo
Remuneration Committee
Statutory Auditor
Company Secretary
Ethics Committee
Board of Directors Fiscal Board
Executive Commitee
Audit and Finance Commission
Corporate Governance Commission
Appointment and Evaluation Commitee
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8484
Miguel Almeida
CEO
Executive members of the Board
José Pedro Pereira da Costa
Vice-President – CFO
Ana Paula Marques
Vice-PresidentExecutive board member
Luís Nascimento
Executive board member
Manuel Ramalho Eanes
Executive board member
Jorge Graça
Executive board member
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8585
[+2€ = 3GB; +5 € = 5GB; +9€ = 10 GB]
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recording
recording
8686
Institutional Presentation
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Source: Apritel, Portuguese Telecom Operators Association. VAT and PPP applied. Analysis as of July 2019.
8787
Rua Ator António Silva, 91600-404 Lisboa, Portugal
INVESTOR RELATIONS TEAM
Maria João Carrapato
Henrique Rosado
Clara Teixeira
+351 21 782 47 25
+351 21 782 47 35
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